Faulty Power Supply Brick Model RC30-024801 | Razer Insider

Faulty Power Supply Brick Model RC30-024801

  • 20 November 2022
  • 4 replies
  • 28 views
H
Hi,

I have a Razer Blade 17, with this power supply: Model RC30-024801 and I'm sure it's still within warranty period (which is 5 years)

When I noticed my computer was getting "slow", and the battery was 30% or less, I checked the power supply brick, and is no longer working apparently - there is no LED activity on the brick itself anymore.

Computer is 0% charged, so no go for the weekend at least, I don't think my computer even charger on USB-C; original power supply is 230W.

Any thoughts on warranty, replacement, or where to buy a proper backup supply?

Thanks

4 Replies

H
update: bought a new power supply, battery charges and system works...

confirming that the original power supply died (within warrant)

@Dekades ping ping? sorry if you are not proper top level contact.
coolRUBYBlue296

Have similar issue, power supply stops charging and requires unplugging and plugging  connectors.

Where is customer support?

Razer.Zionzedd
Userlevel 7

Hi guys!

 

Sorry to hear about the issue you’re experiencing with the power supply not properly charging the laptop. PM me the serial number and share a copy of your receipt so I can check our options for a spare part or repair if necessary. Thank you!

H
where is customer support?

thanks

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