How do you get support from Razer? | Razer Insider
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I emailed support on 6/4 and have not gotten a response, despite the promise of a 72 hour turnaround. I reminded them after a week. Still nothing.



The product support form on the website that allows me to punch in my serial number does nothing upon submission. Has anyone succeeded in getting support from Razer?
Some Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently.
Jenjar
Some Razer services have been impacted by COVID-19, and that includes support. Response times have been a bit longer recently.




What should be an expected response time within reason?

Have you recently submitted a case and gotten a response?

Have they made a post about how far they are behind in the queue?
Hey everyone! Sorry for the inconvenience. Please send me your email address or case number via PM. Let's continue from there.
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