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After finishing downloading the Razer Synapse/Cortex, i can't open it.

When i open the Razer Synapse/Cortex, It says Starting... for a while then it tell me to retry. Is there anyway to fix this?
What's the exact message, do you have any screenshot?

Antivirus or firewall software may block the app.

hey help me pls 

 

After finishing downloading the Razer Synapse/Cortex, i can't open it.
When i open the Razer Synapse/Cortex, It says Starting... for a while then it tell me to retry. Is there anyway to fix this?

Hey there!

 

We are sorry to reply to you late. We assume your message was not seen by our support team due to some reason.

 

Could you uninstall your Razer software and have a clean reinstallation of your Razer Cortex and Synapse? Here are the links: 

Razer Cortex: https://www.razer.com/cortex

Razer Synapse: https://www.razer.com/synapse-3

 

We sincerely apologize for the inconvenience this issue has caused you. Please let us know if this issue persists. 

 

Thank you!

 

Michelle

 

hey help me pls 

 

Hey there!

 

If you also installed Razer Cortex and encounter the same issue, please feel free to share your Razer Cortex logs with us via pm. 

 

If you only install Razer Synapse, please feel free to submit a case here:

https://mysupport.razer.com/app/warranty-support

 

There will be apparopriate support helping you out. 

 

Please always feel free to let me know if you have any issues, feedback, or comments when you use Razer Cortex. 

 

Michelle

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