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FiszPLVANGUARD

posted in Razer Support

IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

4 months ago

dekadesCommunity Cowboy

posted in Razer Support

Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved. A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning. This is not the support forum. All posts requesting support or asking for technical assistance will be deleted. Repeat offenses may lead to a ban from Razer Insider. You only need to share your experience once to be eligible for t

8 months ago

dekadesCommunity Cowboy

posted in Razer Support

How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

9 months ago

dekadesCommunity Cowboy

posted in Razer Support

[SUPPORT] Simplified Chinese Support

Great news, the Razer Support site is now available in Simplified Chinese! Visit: 官方雷蛇支持 (razer.com)

9 months ago

PuceTIGERSEYEsmart818Insider Mini

asked in Razer Support

Razer Gold satın alım

Ben 14 Nisan'da hopi üzerinden 100 TL' lik razer Gold satın aldım kod bana ertesi gün geldi ancak kod kullanılmış diyordu ve ben hopi ile konuştum tekrardan gönderdiler ancak aynı kodu gönderdiler hopiyi bidaha aradığımda ise sorunun bizden ötürü değil razer Gold e-posta adresine konuyla ilgili ileti göndermemi söyledi lütfen razer yardım et

6 minutes ago

insanityNLInsider Mini

posted in Razer Support

Replacement key caps Oranata v2

Hi All, I have a Razer Ornata v2 which I really love ! It seems due to the extensive usage of this great keyboard, the paint on the keycaps is wearing off. I'm looking for a complete keycap replacement, since the keyboard itself is just fine. Does anybody have a link where I can buy a set of new official razer keycaps for this keyboard? Many thanks in advance !

1 hour ago

TheOgAshInsider Mini

posted in Razer Support

aShqrkInsider Mini

asked in Razer Support

Viper mini SE not charging

My viper mini signature edition has just stopped all of the sudden, I have plugged it into my motherboard and that is all that I can do right now, how do I fix this?

5 hours ago

ZhuchengosaurusInsider Mini

asked in Razer Support

Razer Blade 15 Screen Broken

Purchased a Razer Blade 15 in summer of 2021, never had a single issue until a few days ago. I was not touching the laptop at the time, but the screen suddenly shut off with a bar of color at the top. The game I was playing kept running, so I plugged in an extra monitor we have and it displays off that just fine. It will randomly go back to working just fine, then stop working again with seemingly no provocation. Does the screen just need replacing?

8 hours ago

The_Lord_88Insider Mini

asked in Razer Support

Firefly V2 Pro Synapse support

Hi, I just got my Firefly V2 Pro, but it appears as “Device in development” in Synapse Beta. Can I expect an update shortly, or is it already supported by the regular Synapse and I should simply rollback ? Thanks a lot

10 hours ago

SeanyMacInsider Mini

asked in Razer Support

Razer Kraken V3 wired, volume extremely low even with volume at 100%

I was just using the thing all day yesterday and it worked fine, I tried to use them today and the volume sounds like its at 1 or 2% when the volume slider says 100%. There’s no debris in any of the ports or in the usb connector itself. I’ve tried to restart my computer, switch ports, mess around with audio settings and still nothing is working.

10 hours ago

leetShockingPinkinfo334Insider Mini

asked in Razer Support

Deathadder v3 wired disconnecting when lifted

I know this happen here but it ALWAYS disconnects when i lift up just a little, is this normal? How can I change this?

10 hours ago

Falldown_

posted in Razer Support

Computer won't go to sleep

Hello, I have Windows 11 pro and literally just got my Razer Blackshark V2 headset and for some reason it isn't letting my computer go to sleep mode DISPLAY: None. SYSTEM: [DRIVER] THX Spatial Audio (ROOT\\THXV2VAD\\0000) An audio stream is currently in use. [DRIVER] Razer USB Sound Card (USB\\VID_1532&PID_0529&MI_00\\9&1af954b&0&0000) An audio stream is currently in use. [DRIVER] Legacy Kernel Caller AWAYMODE: None. EXECUTION: None. PERFBOOST: None. ACTIVELOCKSCREEN: None. I tried to do Powercfg -requestsoverride Driver "USB\\VID_1532&PID_0529&MI_00\\9&1af954b&0&0000" System and Powercfg -requestsoverride Driver "Razer USB Sound Card" System and I did it for kernel and spatial audio but it still isn't letting my computer go to sleep. I have windows 11 pro.

10 hours ago

AeroBluequicktruck748Insider Mini

asked in Razer Support

Package unable to be delivered

A package was unable to be delivered because it was missing an apartment number. Is there a way to fix this? I cannot change the address through Fedex, they said to contact the shipper. Or is there a way to get a refund so I buy the product again and send it out with the right address?

11 hours ago

pogrom123Insider Mini

asked in Razer Support

Razer Viper 8khz Cannot change pooling rate

My polling rate does not change. I want to change my polling rate from 8khz to 1khz, it shows me that I am playing at 1khz polling rate, but the mouse is still at 8khz. [Razer viper 8khz]

12 hours ago

quarkpampeInsider Mini

asked in Razer Support

Razer Barracuda X: Cracking noises and automatic turnoff with dongle

Hello, I always used my Barracuda X Headset with the type-c dongle and never had problems so far. Out of the blue problems began. Suddenly the headset does not always autiomatically connect after startup, I often have to remove and plugin again the doingle. When there is no audio output I hear a cracking noise and after a few seconds the headset simply shuts off. But not with the voice confirmation, it suddenly turnes off. I tested it in bluetooth-mode and did not experience such problems there, but it was only a short test. I tried reinstalling the device, updating the firmware, checking audio-drivers but did not manage to get rid of this problem. As far as Ive seen there were no automatic updates or anything like this before the problems occured the first time. I upgraded to Windows 11 but this was a few days before. Is the dongle propably defect? I did not have the chance to test it on another device yet. Thanks for any help.

12 hours ago

CoolBlacksmartpulse907Insider Mini

asked in Razer Support

No Sound Coming From Microphone

Hello everyone, I have a Razer Nari Essential that I have had for many years. The headphone audio is fine, when I test the microphone from Razer Central I can hear my own voice, even my breathing or keyboard noises (although a bit annoying but I can confirm microphone registers audio). However, in no application my microphone works, Zoom, games of all sorts, Discord, Audacity, you name it, I have tried it. And I have updated and re-installed every driver I can think of. I am trying to see if this headphone is salvageable before I buy something else to replace it with because I can clearly hear myself on the Razer Central mic test. However, on other apps, either audiences say they can barely hear me or no audio at all and I have adjusted the volume everywhere.

14 hours ago

JoeDeath12321Insider Mini

posted in Razer Support

Razer Kaira Pro Halo and mobile app

Razer Kaira Pro Halo edition won't connect to razer audio mobile app. It has Razer Kaira Pro but if I try to select that to pair the headphones it doesn't work. Any help?

14 hours ago

techMediumRedViolet057Insider Mini

asked in Razer Support

Razer Blackshark V2 Pro Dongle Replacement

My transceiver for razer blackshark v2 pro got broken and I can’t use it anymore. Is there any replacement part I could buy?

15 hours ago

ninomonInsider Mini

asked in Razer Support

HOW do I reach support?

Please do not link me to this https://mysupport.razer.com/app/warranty-support site cuz there is NO way to get to any “chat, email or phone” contact, PLEASE prove me wrong. hate this impossivle avasive maze shit

15 hours ago

YellowOrangequickinfo542Insider Mini

asked in Razer Support

Chat greyed out

Cant chat with razer support since chat with us button is greyed out, and my headset recently broke but i am still within my 2 year warranty

15 hours ago

MagentaDyewebclassic337Insider Mini

asked in Razer Support

Kishi V2 Nexus App YouTube Broadcasting, How?

I managed to link both the Facebook and the YouTube accounts to the Nexus app. Broadcasting from the Nexus app to Facebook works. But I can't get a live stream on my YouTube channel. What am I missing?

15 hours ago

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