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Razer Support

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  • 38,114 Threads
  • 55,538 Replies

38114 Threads

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bizFuchsiafuture294
posted in Razer Support

Bottom cover screw size for rz09-01161e32 13"

Hi, First time posting. I am looking for information on the screws used on the bottom cover of the Razer 13" rz09-01161e32. These are torx screws, and I need to purchase some replacements. Thanks for any advice. jm

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2 years ago
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fph123
posted in Razer Support

Razer Hammerhead True Wireless not pairing

Hi! Have just encountered a problem with my Hammerhead TWS where I have a problem connecting with my , iPhone X. It says that the 'pairing was unsuccessful'. Here's what I have done so far: 1/ Tried connecting with 2 other devices (my desktop and another phone), pairing was successful. 2/ Tried connecting another wireless earbuds on my iPhone, was successful. 3/ Tried resetting the hammerhead (tap 3 times until hold until it turns off, then put it back to the charger) 4/ Paired it with my iPhone X with the earbuds inside the charger and the charger open, it successfully connects but after a few seconds when I put it inside my ear it disconnects automatically. Any help would be greatly appreciated! Thank you

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2 years ago
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Wytmagic
posted in Razer Support

.Net error/Constant Update/Lost Macros

Over the last few weeks, I've been constantly getting a popup that Synapse has an update. I run the update and it goes through the process. Even after restarting I still get the update message. I've run this update several times and it still doesn't take. What gives? 2.21 Version It has also lost all of the macros that I have had for YEARS! I want them back!!! I was under the impression they were stored online so this does not happen... It also throws a .Net error copied below... See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.NullReferenceException: Object reference not set to an instance of an object. at Alienware_Peripherals.Core.Device.SettingsDevice.ReadOSLevelSettings() at Alienware_Peripherals.Core.Device.SettingsDevice.onMouseWmSettingChangeUpdateEvent(String interfaceName) at Alienware_Peripherals_Common.MouseWmSettingChangeUpdateEventHandler.Invoke(Str

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2 years ago
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geoPastelPinkQUARTZ618
posted in Razer Support

Razer 7.1 surrond Failed to write installer file (No such file or directory)

Hello Incase you want to install the 7.1 surround application, but manage to get an error file which reads Failed to write installer file (No such file or directory). Extract te .exe with 7zip and run the RazerInstaller.exe file.

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2 years ago
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Kcurry09
posted in Razer Support

Viper Ultimate won't charge by any method.

Hi everyone. I've got a 2 year old Viper Ultimate (so of course it's out of warranty) that has decided it will no longer charge. I have tried every method listed by Razer support (firmware updates, different USB ports etc.) but nothing has worked so far. Synapse shows the mouse as charging and it breathes as if its charging, but the battery percent never increases. Has anyone experienced something like this before? I assume the mouse battery itself is gone bad but that's very disappointing to hear it conks out a few months after the warranty is up.

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2 years ago
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headPaleGreenLARIMAR296
posted in Razer Support

Razer App - Xbox Series X - doesn't recognize NARI timate Wireless Headphones

Is Razer going to Update the App so it recognizes their most expensive Headset? Would be nice to upgrade and contr from the console.

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2 years ago
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EmmyOtakuweeb
posted in Razer Support

Razer Kraken Kitty Headphones are they compatible with PS4

I was looking to buy this headset for a friend for Christmas but see mixed reviews on it! Theirs two different kinds bluetooth wireless Or wired I’m wondering if both of these work with PS4,Nintendo switch and iPhone bluetooth I know is wireless but is it compatible with PS4 as well if not is wired headset compatible with only PS4 and PCs I see reviews on Amazon saying it doesn’t work for PS4 cause it’s a USB adapter ?

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2 years ago
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focusCrimsonRedtechno379
posted in Razer Support

Forgot password of my email

So I just recently made an acount and used my facebook account to log in. However, I have a problem verifying transactions because the it says that it would send the code to the email linked to my facebook. What should I do?

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2 years ago
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Pepenabelsi
posted in Razer Support

Xbox series x/s controller stand (controller gear with series x/s logo)

hi everyone,i hope some people are in the same boat as me and would like RAZER to make Xbox series x/s controller stand for your controller.Its look like ''controller gear product'' is now produced by razer...And im hoping they will do controller stand V3.0 with xbox series x/s logo on it..I love to display all my limited edition controller on standard stand display because i dont need the charging one for every controller..hoping razer or some fan see this request and people will tell razer to produce them https://controllergear.com/index.php/xbox/controller-stands/xb1cs2ab.html https://controllergear.com/index.php/xbox/controller-stands/cgbx1s.html https://controllergear.com/index.php/xbox.html

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2 years ago
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PM1822H075OO658
posted in Razer Support

Shift and alt keys not working on blackwidow tournament edition stealth

Out of the blue one day they just stopped working. Nothing like this had ever happened before on the keyboard, I got it second hand and cleaned out the hairs in it months ago and it's affected both shifts and alts on both sides so it can't be a problem with the switches. It can't be a problem with the OS either because I was on mac when it happened and the shift was working on the macbook keyboard and I tried windows and the same there. Do you know how I could fix this problem. It's really bad because I can't play many games now.

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2 years ago
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gigabytecat
posted in Razer Support

Barracuda X - No sound, windows does not see device

I recently purchased this headset, and when they work I really enjoy them sound is great and everything. But when they don't work it's a total nightmare and I spend more time trying to get them to work than doing other things I'd rather be doing. I have run through the troubleshooting guides, and tried making them a default device ect. At this point I have no idea what the problem is. When I plug in the adapter via the USB and turn on the headset, windows will do one of three things, and it is repeatable: Won't recognize its there, make it available for selection as an audio device etc. Device isn't anywhere to be found in Sound > Playback etc. Will make it available and grab it, but it has no sound. Windows reverts back to onboard speakers and then the device isn't anywhere to be found in Sound > Playback etc. Connects and I have sound and voice no problem. I disconnect the headset and I have no sound via device speakers and same with mic. Connects, I have sound. Windows wi

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2 years ago
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ShifShif85
posted in Razer Support

[TUTORIAL] Make "Razer Synapse 2" work when the hardware is not recognized (driver problem).

Uninstall, clean and working Razer synapse 2.0 • Uninstall all Razer Synapse software (version 2, version 3). • Unplug all Razer devices. • Restart Windows. • Download the Razer Driver Cleanup Tool here: https://rzr.to/Tf53xj • Unzip and run "CleanupRazerDrivers.exe" as administrator (the window will close automatically at the end of execution)…. • Check in: C: \\ ProgramData, C: \\ Program Files, C: \\ Program Files (x86) and C: \\ Users \\ yourUserName \\ AppData \\ Local that no "Razer" file / folder remains, because if necessary , it will be necessary to remove them. • Restart Windows again. • Install "Razer Synapse 2" Download here: https://rzr.to/synapse-pc-download. • Leave the "Launch" box checked, but above all: Do not connect! Connect all your RAZER USB devices first! • Log in with your ID and Password, which will start the software update. • Razer Synapse will minimize to the taskbar after installation is complete. • To finish, restart Windows one last time.

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2 years ago
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Thelron
posted in Razer Support

Basilisk V2 command gets stuck even though button released

Hi, I'm playing an FPS with the mouse, and a command bound to the Sensitivity Stage Up -button gets stuck even though the button is released. First, the mouse seems to work properly, but after a while, when I hold down the button and release it, the command isn't released until later. I think this started to happen only recently. Maybe some update ruined it. This is a major nuisance, and I'm planning to return this faulty mouse.

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2 years ago
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nouterkher
posted in Razer Support

Razer Blade 15 Advance (2021) second SSD slot PCIe Gen 4

Im looking for adding a second SSD to my Blade 15 Advance 2021 and I want to confirm that the secondary slot on it support PCIe Gen 4 or its only supported on the main slot. Also any especification on the sdd beside being single sided? I saw reviews where if two ssd were put the the plate will not close properly. Thanks in advance.

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2 years ago
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torturedsole
posted in Razer Support

Product number invalied

Trying to register my kraken headset and apparently the product code is invailied?

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2 years ago
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Louka13000
posted in Razer Support

My controller does not charge and does not work.

I have a raiju tournament for less than a year. But she does not charge and does not work since yesterday. Everything was fine but since then she refuses to work. Has this ever happened to you? thank you in advance for your answers ..

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2 years ago
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TwitchHeroic
posted in Razer Support

In Razer synapse my left click is grey

I changed my left click and my primary left-click turned green but if I change the secondary to a different one it changes primary left-click grey again

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2 years ago
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WheatMOISSANITEretro349
posted in Razer Support

Razer Cynosa v2 Enable Media Keys

Just got this keyboard and while on the desktop all of the media keys are working. When I'm in game only the volume keys work. How can I enable them while in game to change tracks and pause/play music. Music app is MediaMonkey and it worked well with my 10 year old Microsoft keyboard.

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2 years ago
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soloBittersweetflow900
posted in Razer Support

Razer Nari Essential is detected on the system, but refuses to charge entirely.

This is quite frustrating as I've only owned the Nari Essential for about 2 years now. No matter what I do, it just does not want to charge, I've tried looking inside the headset for any wire-splits, any potential dead batteries, Nope! Battery is completely fine, but it just doesn't charge at all, no matter the cable used. I really need help here.

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2 years ago
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retroTwilightLavender114
posted in Razer Support

FarCry 6 on GeForce Now with Kishi

Hi all! Just got a Razer Kishi to use with GeForce Now. So, I fire up FarCry 6 and immediately notice that I cannot aim (L2) and shoot (R2) at the same time; R2 cancels L1. Aiming is set to "Hold" so I set it to "Toggle" to see if I can get around the issue. After that, pressing L2 aims but again, R2 cancels it out. However, pressing just R2 seems to toggle the aim as well as shoot. It seems to be that R2 is set for both shoot and aim for some reason. I played around with the settings in FarCry but couldn't get it to work. The link below is showing what is happening with I press L1 (toggles aiming down sites) and then R2 (Both aims down sites and shoots). Any ideas? Phone: Samsung Note20 Ultra Controller: Razer Kishi (Up to date firmware) Service: GeForce Now

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2 years ago
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SUBVERSIONKA2
posted in Razer Support

Firefly v2 connect

I want to know if i can connect 2 firefly v2 at the same time on synapse 3 and if yes how to do it.

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2 years ago
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networkVanilladaily205
posted in Razer Support

Synapse 3 Macro bug - bluetooth (workaround)

Just purchased a DeathAdder v2 X Hyperspeed to replace my old DA Elite. Added mouse via bluetooth. Uninstalled Synapse 2, rebooted Installed Synapse 3, rebooted. Logged onto my account, added Macro module, recorded very simple macro. Assigned macro to button Macro didn't work Workaround Plug in USB fob Switch to 2.4 Verify macro works Switch to Bluetooth Verify macro works NOTES: If you log out of your account, and log back in (or in this case, another profile that support had me try), you have to repeat the workaround for the macro to work under bluetooth. Seems like a software bug to me...either that, or this should be well documented for bluetooth users.

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2 years ago
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panseey
posted in Razer Support

Genshin Impact x Razer Collaboration Missing?

Genshin Impact had announced that the collaboration would be released around October. But unfortunately, there was no news regarding to it except a few tweets to be notified for the drop. Any ideas on what month it will release? (Even the Genshin Impact contact doesn't know when).

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2 years ago
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MaWeRic
posted in Razer Support

Razer Blade 15 Advanced 2021 External monitor Max res at 144Hz?

As topic. I need to connect an external display to Razer Blade 15 Advanced 2021. As I have understood this can't med done through HDMI to get 144Hz. Is it possible through ThunderBolt-DP? I am looking to connect a 144Hz 4K display. Heard something that 120Hz is max?` Anyone know?

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2 years ago
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McHighlanderInsider Mini
posted in Razer Support

Create Thread: Naga X wired not working in BIOS

Hi! I've got a Naga X on my system.... and discovered that the mouse doesn't work in bios. My Motherboard is old, it's a ROG MAXIMUS VII FORMULA. I tried to connect the mouse directly in the motherboard, also in the USB 2.0 port, but nothing. Now I must navigate with keyboard (ORNATA V2) but it often happens it freezes and I need to reset. It appears that with a RAZER set now I've difficulty navigating the bios. Any ideas? All works perfectly once in Windows.

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2 years ago

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