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  • 41,972 Threads
  • 60,245 Replies
41972 Threads
M
marksanzone
posted in Razer Support
Unable to register Kraken headphone.

I've attempted to register my new headphones and getting that the item & serial numbmer do not match despite repeated double/triple checking. Is there any solution.

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4 years ago
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Tisgoo
posted in Razer Support
Razer Man o'war not appearing in Synapse 2

Hello, I'm having problems with my headset, It not appear in the Synapse 2. I've already tried to reinstall the Synapse 2. I've already tried in other computer and was the same problem. Can somebody help me?

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4 years ago
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adamwallman
posted in Razer Support
Logging into razer synapse leads me to a page with my personal details

Logging into razer synapse leads me to a page with my personal details, basically blocking me from my macros, RGB settings etc https://imgur.com/a/ADeGo0w

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4 years ago
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henshuuu
posted in Razer Support
Razer kraken 7.1 v2 wire is messed up

There are no kinks twist rips or tears in the wire but if the wire moves while I’m wearing the headset seems to turn off or in some cases the mic cuts and only the Audio works. On top of that when I mute my mic then unmute it my mic doesn’t work so I have to un plug and re plug till it works again.Im not sure what to do I can’t find any videos on wire replacement and I don’t have a warranty I do have the original box though if that counts for anything.But the problem is definitely coming from the wire despite nothing being visually wrong with it.

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4 years ago
J
JovanDoronila
posted in Razer Support
Razer Kraken X mic problems

My mic is full of static and is recording my desktop's audion(very unclear and low though). Sterio Mix is off, listen to this device is off, and in Realtek HD Audio Manager tie up same input jacks is off. It was working for for the past week and only today it started to mess up. I really need help

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4 years ago
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ILL_Semmi
posted in Razer Support
Razer Kraken X

I need Help Conecting My Kraken X It wWill Not Be Detected And I Have Tried Everything With Synapse

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Razer.Caziel
4 years ago
S
sarahwalkz1
posted in Razer Support
Razer Kraken Volume Dial Not Working

My volume dial has stopped working properly ever since I installed the Razer Synapse software. I can only control the volume through the program. Also, when I listen to things on Spotify etc the volume dial doesn't control the volume--it skips songs instead. I tried a factory reset and uninstalling synapse but nothing seems to work so far. Haven't found a solution online yet so if anyone knows of one or a pre-existing thread on this problem lmk. Thanks

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Razer.Caziel
4 years ago
Z
Zalmpje
posted in Razer Support
Reward achievements not being added

Hello! Yesterday I added my razer keyboard and mouse to my page here. I received a confirmation email and theyre showing up in my profile. Theyre not being checked off in the rewards achievement sections like "own a razer keyboard" Does it just take some time or did i do something wrong? Thank you,zalmpje

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Razer.Caziel
4 years ago
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geoGunmetalplane202
posted in Razer Support
Razer Nari Ultimate - Code wrong

I'm trying to register this with the product code and its not working. keeps telling me its wrong.

1
Razer.Caziel
4 years ago
E
Emadrahimi
posted in Razer Support
Razer Blade 15 Advance Shutting Down Randomly

Hi My Razer Blade 15 Shutting Down or Sleeping Randomly I was test it on battery and with charger but after 5 or 6 min it shut down or sleep randomly

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Razer.Caziel
4 years ago
N
NewCarbussleek540
posted in Razer Support
i can't change DPI since yesterday.

hello so i played fine yesterday DPI worked great. now today when i started my pc it wont change DPI, so i uninstalled the mouse, uninstalled the drivers, installed them again after a restart. removed all traces of razer/synapse and reset the mouse. and still it wont change my DPI. it's stuck at 800 dpi believe. what could have caused this?

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Razer.Caziel
4 years ago
J
JRAAAW
posted in Razer Support
Razer Nommo Chroma

My left side of my speaker rgb suddenly died out. Is there a way to fix this?

1
Razer.Caziel
4 years ago
hazmit1
hazmit1
posted in Razer Support
200w or 230w Razer Blade 2015

I have a Razer Blade 2019 15 2070 RTX with the i7- 8750H CPU. This unit came standard with a 230w AC ADAPTOR / power supply. Recently I bought an incorrectly described back up AC ADAPTOR/power supply unit for a Razer Blade on Ebay, but it actually turns out to be the 200w variant. It is ever so slightly slimmer. But now I don't know whether I should return it and get a 230W PSU instead. As it pumps out a slightly lower amperage, I didn't think it could cause much harm, and so I plugged it in to test. It works, but will it cause damage to my unit long term, or will I experience battery damage, underclocking or performance decreases if I use the 200w instead of the 230W?

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Razer.Caziel
3 years ago
B
BrysonHedgepeth
posted in Razer Support
i need help

Does anybody else Experience this issue? Recently about a month or 2 ago my Razer Kraken 7.1 V2 started disconnecting from my PC or actually just Turning off then back on for a few seconds and i tried the USB port changing and power issues nothing is wrong with the USB things either the only thing i could think of is it isnt connecting to synapse at all either so im really just left in a situation where i either replace them for like 80 dollars or i fix them somehow.

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Razer.Caziel
4 years ago
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MichaelSilvernail2022
posted in Razer Support
Help

Can anybody help me? I got a free rainbow 6 game for free, and it said it would be delivered by email. But I never got it!!

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Razer.Caziel
4 years ago
T
TGGHOST
posted in Razer Support
Can't Open Razer Cortex

I cannot open Razer Cortex. It shows in task manager but does not open or show in taskbar. Edit #1: And I can't post the Error I have in the RazerCortexError.log file. It won't let me post it. EDIT: All I can post I guess... Get user info error:Could not establish the connection. at Razer.ServiceClientBase.RazerClientBase.EnsureConnected(TimeSpan timeout) RazerCortex.Interfaces.Account.AccountSDKException: SDKException. Get user info error: ---> System.IO.IOException: Could not establish the connection. I've allowed it through the firewall and anti-virus still no luck. And yes, I've reinstalled it like 5 times. Oof. It was working fine a week or two ago. Then all the sudden. Edit #2: Now I am only getting INFO TIME:2020-08-24 19:09:23.181 -7, VERSION:9.9.8.1244, CALLER:_accountManagerClient_LoginComplete, FILE:AccountService.cs, LINE:824 Account manager login completed: Result=Failed

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Razer.Caziel
4 years ago
F
freshbuzzCeladonBlue895
posted in Razer Support
Razer Kraken not allowing OBS to capture audio

So I recently got a new computer and a Razer Kraken Tournament Edition. I downloaded all the Razer software, and I'm pretty happy with the headset. However, I've also noticed that when the headset is my sound output, OBS cannot capture audio. I looked this up, and it seems like a bunch of people are having this issue. Does anyone have any idea what to do about this? I really like this headset, but I also kinda need to record audio.

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F
4 years ago
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spotradioAmethyst353
posted in Razer Support
5 Months Old Dead Razer Atheris

Five months from the date I ordered the Razer Atheris it just stopped dead while I was browsing the internet Changed the batteries, nothing. Plugged the dongle into another computer, nothing. Shows no sign of life whatsoever. How do I get a repair/replacement? I really loved it because it fit so perfectly and was so comfortable, please help. Thanks.

1
Razer.Caziel
4 years ago
I
InstintSupreme
posted in Razer Support
Envios a México

Hola que tal colegas, al igual que ustedes soy amante de la marca, pero desgraciadamente los productos como: playeras, botellas de agua y demás, no los venden aquí en México. mi pregunta es, puedo comprar desde aquí de México y dar una dirección de un familiar en Estados Unidos?

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4 years ago
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CreamTURQUIOSEfirst367
posted in Razer Support
Thunderbolt Firmware update? Blade base 2018

I began getting this error a few weeks ago. " A Thunderbolt controller has experienced a problem and cannot connect to devices or other computers until new firmware is installed. Other Thuderbolt ports may be functioning normally. Please contact PC manufacturer for a firmware update to restore full Thunderbolt functionality. " My thunderbolt port has not worked since. I have tried running the intel thunderbolt driver update but it says there is a more current version installed. I tried to contact razer support for the firmware but my laptop is out of warranty so I guess I cant even talk to support??? Not sure where to find a firmware update and have already tried uninstalling and reinstalling the intel thunderbolt software. Any help would be super appreciated. Thank you!

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4 years ago
L
LeFoch
posted in Razer Support
Serial number and product number don't match

Hi, I just bought a razer basilisk ultimate with the charging dock and now I am trying to register them with razer on the website, unfortunately when I put the serial and product number from the mouse it says that they do not match. The numbers are the same on both the box and the mouse itself, and the mouse was bought from a reputable store in UK, Argos, so there is no way this is a fake one or something like that. The razer synapse 3 recognises both the mouse and the charging dock, the only problem is when trying to register them. On the website I am trying to register them it says that the product number should start with RZ, but both product codes, from the mouse and the charging dock start with RC. Any clue on what I can do to be able to register them?

5
Razer.Speedcr0ss
3 years ago
I
INF3CT3DBROOKES
posted in Razer Support
Razer Turret For Xbox One lags

let me start saying i really wanted to like this product, but im getting tired of the constant lag. as some people may have mentioned the keyboard will either: delay a keystroke, not register a keystroke, or repeat a keystroke. the mouse, well lets say it feels as if my frame rate drops to 2 when using it. it constantly stutters and i cant for the life of me figure out why, not to mention that mouse clicks will delay here and there. these issues are nothing to scoff at when you pay $250 for it. if someone has a fix that works and you know that it works please let me know, id like to actually enjoy the turret.

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4 years ago
R
retroBlueJeansIVORY627
posted in Razer Support
Battery appears to be ready to explode

My battery (BETTY4) looks like it is about to explode. Should I feel safe replacing this battery and continuing to use this laptop or is this thing a fire risk now?

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R
4 years ago
T
Trakannon
posted in Razer Support
Razer Lancehead issues

Hiya, So today I encountered an issue with my wireless razer lancehead. This device is just over 27 months old, so is now out of warranty. I use it wireless with my work PC and then wired with my home PC. Today it stopped working in wired mode and after some testing I have the following issues: 1) the mouse works wirelessly when synapse is on - works fine, lighting, macros everything. 2) with synapse off, and in wireless mode, the cursor moves but no clicks are registered and no lighting. Right mouse doesn't do a thing etc. 3) when I plug the cable in, the mouse is not detected by synapse at all. I cannot see any charge light, the mouse does not work at all in wired move (switched on or off) Fault could be that whatever circuit controls the wired connection has blown, but the device still works in wireless mode - although for how long I am not sure as synapse has never really reported the battery level correctly. I have attempted to perform a firmware update, but the 1st optio

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4 years ago
T
thsclarke
posted in Razer Support
Can't turn off light on new Razor Basilisk mouse

I recently purchased the Razor Basilisk mouse, which is nothing short of brilliant... but when my PC shuts down the light remains on. Does anyone know how to fix this? I have synapse installed, and the mouse lighting is set to turn off when display is off or when idle - which works perfectly, but when I turn off my pc the keyboard (also Razor) and mouse lights turn off, then 5s later the mouse light turns on again. If I unplug the mouse and plug it back in after shutdown the light stays off, but next time I use my PC the light stays on after shutdown. I have also tried switching the USB ports in case there was phantom power, but nothing turns the light off. I'd really appreciate some help if anyone has any ideas...

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T
4 years ago

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