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  • 42,811 Threads
  • 61,405 Replies
42811 Threads
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bitreview386
posted in Razer Support
Kraken 7.1 headset not working with certain games

Really weird issue with this headset. On APEX legends it works fine, but when I launch battlefield 4 all audio stops going through the headset, not just from the game, any system sounds don't work. idk if its because bf4 is an old game but I see no reason why it would make this happen.

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2 years ago
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retroWaterspoutpulse089
posted in Razer Support
Ballistic Ultimate Setup | Repeat Horizontal/Side Scroll

Hey guys, I just purchased a ballistic ultimate and am trying to set up button actions for while I am using windows and am struggling with the set up. If any one has any ideas, I'd love to hear them. [INDENT]I'm trying to open a custom file explorer directory on a button press and have been experimenting with an idea I came across for using .bat files. However, I've had no luck and keep getting an cmd error after mapping the action to the button. Dose anyone know of any other ways I can achieve this? This is probably the most annoying thing but the left and right side scroll is super clunkily. Is it possible to make it so that it'll have a more fluid scrolling movement similar to the "repeat scroll up/down" option in synapse or like a continuous scroll? Is it even possible to map an additional action to a button thats been held down as a long press? [/INDENT] Many thanks in advance for any ideas or assistance! Cheers

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2 years ago
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webTauperetro125
posted in Razer Support
Damaged Scratched code (Included details)

Hello I bought a new Headphone ( BLACKSHARK V2 X ) last day. 21/2/2022 and for activating surround 7.1 i accidentally damaged scratch code. I uploaded photo and details on my google drive already. .i sanded pm to @Razer.Xenon . Please help Thanks

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Razer.Caziel
2 years ago
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Nobbi85
posted in Razer Support
Stellaris - CTD with Razor Cortex Game Booster (9.18.7.1508)

What version do you use? Steam What expansions do you have installed? Synthetic Dawn, Utopia, Leviathans Story Pack, Apocalypse, Megacorp, Distant Stars, Ancient Relics, Lithoids, Federations, Nemesis Do you have mods enabled? No Please explain your issue is in as much detail as possible. With or without mods (both tested). With Razer Game Booster runnig, with or without boosting, the Game keeps crashing. When only the Razer Central is running, all is OK. Have also the WIN Store Wiget this doesn't matter (all Combinations). Have also "test" the Files with Steam, no change or wrong File to download. Steps to reproduce the issue. Win 11 21H2 (22000.527) BETA (07.03.2022) Nvidia GTX 1650 (newest Driver) 4GB 16GB Ram install Stellaris install Razer Cortex Game Booster (with Central) Standard config start Stellaris then by me CTD (sometimes loading to 100%, then CTD) (reset of reseloution to 1600 X 900 pixel for a short time) Copy off Bugreport to Paradox !!!

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2 years ago
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bitSpringGreenwatch054
posted in Razer Support
Razor 15 Fans Rattle

Fans are extremely loud and sound like they are catching on something. Six months ago had a problem with my battery and went through the process of getting a replacement laptop through razor support and now my laptop has major noise/vibration issues from the fans. Is this something support can help me with or am I better off just replacing it on my own? Kind of fed up with this laptop and razor as a brand..

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2 years ago
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NERD10101
posted in Razer Support
reset turret lapboard

wont charge, connect, turn on, nor pair. model RZ03-0133

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2 years ago
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Goncalo.76
posted in Razer Support
I was wondering if Razer will release a new Razer Book 13 in 2022?

I was wondering if Razer will release a new Razer Book 13 in 2022? Perhaps an updated 12th gen intel core. Does anyone know? I was thinking of buying one this year and wanted to know if i should wait for a new updated version if that is even going to happen this year.

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2 years ago
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Katana1600
posted in Razer Support
Chat support link on Razer Gold page doesn't work

Razer has three contact possibilities at the bottom of this page: https://gold.razer.com/help?section=0 But the "Chat" has no link. Covid is OVER. It's no longer an excuse to not have Chat support working..... Is Razer going to get it going again?

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K
2 years ago
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DarkShogun69
posted in Razer Support
I LOST MY PHONE AND MY APP AUTENTICATOR GOOGLE!! help me please T_T

hi stands the truth is that my phone was stolen, it has my google authenticator application, now I can't make purchases with my points how can i solve it thanks for attention :frown_::frown_::frown_::frown_:

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Razer.Speedcr0ss
2 years ago
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mbar0612
posted in Razer Support
Hunstman keyboard stabilizer not fitting

Our brand new Huntsman Mini Enter key appears to be broken. The left stabilizer won't go in all the way and seems to get stuck when pressing on the key more than very lightly. Under the key there appears to be a piece sticking out on the left side. Any thoughts on what could be going on?

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Razer.Speedcr0ss
2 years ago
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ivanthefith
posted in Razer Support
repair cost

I was wondering if anyone knows what a new screen , usb , and wireless charging system costs for a razer phone 2

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2 years ago
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KScotney
posted in Razer Support
Razer Blade 17 - Disabled Optimus and screen remains black when trying to wake laptop

Just received my Razer Blade 17 and installed the latest RTX 3070 driver. If I disable Optimus, the screen remains black when I try and wake up the laptop (only the screen is set to sleep). It works fine when I remove the driver and rely on the one that comes with Windows 10 but performance suffers. Anyone else had this?

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Razer.Speedcr0ss
2 years ago
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Zweidel
posted in Razer Support
Activation Code Unreadable 7.1 Surround sound

I tried to scratch the code but it went past the cover and scratched the paper instead, the code became unreadable. Help!

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2 years ago
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H7DE4-C7390-S67E2-WPS9P
posted in Razer Support
License code invalid for surrounding system 7.1

Hello, today I bought my new Razer Kraken headsets, when I came home, I made account with activation code, and install the app, now it asks me to enter activation code for surround system 7.1 and when I put that same code, its poping an error saying 'license code is invalid'. Can someone help me what to do?

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Razer.Speedcr0ss
2 years ago
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leetWindsorTanLARIMAR805
posted in Razer Support
i didn´t recive an activation code

i bought a headsets y target and i dont have the activacion code for my surround sound,or where is the code or how can i get one new

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2 years ago
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Xxivo
posted in Razer Support
Razer Huntsman Elite Keycaps

hey guys i was wondering if these keycaps will work for my Huntsman Elite https://www.amazon.de/gp/product/B08YQMVFYT ty in advance for any and all answers <3

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2 years ago
AMACACMAY
AMACACMAYInsider Mini
posted in Razer Support
Razer Black shark pro v2 not with active code thx spatial audio ??

Do I have to buy the program separately?

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Razer.Speedcr0ss
2 years ago
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MilanDotlic
posted in Razer Support
Razer Blade 17 (2021) no 802.11ax support

Hi I've noticed that my wifi speeds were low while performing a speed test (about half). I went to Device Manager-> Intel(R) Wi-Fi 6E AX210 160MHz -> Properties -> Advanced and set the 802.11n/ac/ax Wireless Mode to 802.11ax My wifi would then connect to 802.11a (not 802.11ax ) if I would set the 802.11n/ac/ax Wireless Mode to 802.11ac, it would connect to exactly that So I went into the Command Prompt and put in "netsh wlan show drivers" Under supported radio types I only have 802.11a and 802.11ac (no 802.11ax) The drivers were updated just before, the router is working in the 802.11ax mode (Asus ax86u), the bios was updated I'm on Windows 10 Is this a wifi card problem or is there something else I can change?

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2 years ago
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lorofromearth
posted in Razer Support
Razer Nommo Crackle

Hi, I purchased the Razer 2.0 Nommo Chroma speakers back at the end of June 2019 and have loved them and had no issues since receiving them. Recently, within the last 2 weeks, they have started to consistently crackle when any audio is playing. Nothing was changed in their setup, this has just randomly started happening. I haven't altered any settings or anything on the speakers themselves so unsure why it has begun. I've seen other people have had this issue so wondering if there is a solution for this you can help with? Thanks, Lawrence

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2 years ago
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Design3r77
posted in Razer Support
Disable Auto Shutoff?

Is there a way to disable the auto-shutoff that occurs after 30 or 60 minutes of not being used? I have to turn them back on as the phone is ringing before I can answer it. I have the Barracuda X Headset.

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2 years ago
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ramonchin64
posted in Razer Support
Mouse Razer Basilisk V3

Hola. Me podrian confirmar, si este tipo de mouse lleva pilas o bateria. O conectando el cable USB a mi PC, ya lo puedo utilizar pefectamente. Gracias de antemano. Saludos.

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Razer.Speedcr0ss
2 years ago
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eggautoVanilla490
posted in Razer Support
Kraken v3 Pro

A crackling noise is heard in the headphones when haptic technology is turned on, and you no longer hear it after resetting the headphones.are the headphones broken?

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2 years ago
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RozaDude
posted in Razer Support
need new activation code (over scratched)

i scratched too hard

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Razer.Speedcr0ss
2 years ago
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Pacitti22
posted in Razer Support
I would stay away from Razer due to their customer support

I had sent my laptop in for repair through their extended warranty program and it was considered "Salvaged" and a replacement laptop was going to be issued. The replacement claim was authorized and was told that it is a 7-10 business day processing time. Three weeks later I try calling to just get an update on the processing information but it is practically impossible to reach any competent staff member. I was referred to three different phone numbers and departments all claiming that it is not their department and cross-referenced me back to phone numbers I had initially been given. I have reached back out to the warranty department just asking for a value refund to take my business elsewhere. This has to be, by far, the worst customer service along with the impossible access of where to find contact information. I highly recommend staying away from Razer if you are at a toss-up between this company and a competing manufacturer.

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Razer.Speedcr0ss
2 years ago
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EhrenKuh
posted in Razer Support
Razer Nari Ultimate for Xbox

Hello, I bought the Razer Nari Ultimate for Xbox and then connected it to my PC with the Xbox wireless adapter, but I can't set it up with the Razer Headset setup for xbox. The device isn't recognized in the app. What can I or can I do about it? I still somehow configure it differently

1
Razer.Speedcr0ss
2 years ago

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