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  • 42,097 Threads
  • 60,430 Replies
42097 Threads
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todaysoloRichLilac830
posted in Razer Support
THX Aplication not working for kraken TE

i cant see aplications neither in valorant csgo discord and others pls help

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4 years ago
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Rainb0wR3spawn
posted in Razer Support
Unsync Keyboard and Headphone Lighting??

I'm new to razer synapse, and I just got the Kraken Kitty Edition, I have my keyboard set up to light up the way I like it, which makes the Effects box under the lighting tab set to advanced effects. But if I use this, the Kraken Kitty ears wont light up. The only way they will, is if I switch it back to quick effects, and then if I do that, my keyboard just matches the lbreathing cycle of the headphones, which isn't what I like. Is there a way to unsync them? So I can have my keyboard customized while the kraken ears chill on a color, or even breathe. I really don't care what they do I just want them to be lit up while my keyboard lights are customized xD Please advise. Thanks! <3

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4 years ago
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Ammarcemo
posted in Razer Support
I lost my phone. I cannot access it. I need the code

I lost my phone. I cannot access it. I need the code

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4 years ago
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xFireEngineRedretro950
posted in Razer Support
Razer Kraken Forged Edition Headset

Hi everyone, I have the Razer Kraken Forged Edition headset and I lost the audio cable that has the inline microphone. After looking at the Razer replacement parts store I cannot see any replacement cables to buy. Does anyone know if a 3.5mm audio cable with an inline microphone would work for this headset? I am trying to use it for PC. Thanks!

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X
4 years ago
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BRICKS1226
posted in Razer Support
Whenever I join a Discord call, all of my Razer peripherals freeze

So I just got the RGB Headset Stand + Razer Kraken Ultimate two days ago and ever since then things have been going wrong...Whenever I try to play games while talking in discord all of the sudden all of my peripherals (Razer Mamaba TE, Hunstman Elite, Firefly, Nommo) all freeze and cease to function. My only option from there is forcefully shutting down my PC with the power button. This ONLY happens on Discord, I tried uninstalling everything and reinstalling but nothing has worked. I have my headset plugged into my stand and I have tried to move the stand's USB port around but the same problem happens...

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4 years ago
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iXtazia
posted in Razer Support
Where is my activation code ?

Hi, First at all, I have a problem in the software : Razer App Engine When I enter my email / password on the software, I have a loading page and the software ask me again my email and password. Second point, I tried to search my activation code to use it on the software and to have the features on my headset like 7.1 sound etc... But I Don't know where is it. Thank you for your help. Nicolas

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4 years ago
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jb1.ghana
posted in Razer Support
razer toucpad

Razer touchpad not functioning, install all driver update, no luck can anyone help?

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4 years ago
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DarthAssassin
posted in Razer Support
Use synapse 2 instead of synapse 3

I have a v1 Blackwidow chroma and it has support for synapse 3. However when i use synapse 3 my chroma lag, when using synapse 2 my chroma effect does not lag. My keyboard automatically transfer to synapse 3 when im alr using synapse 2. Is there anyway to prevent this?

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4 years ago
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VividCrimsonfrontJET334
posted in Razer Support
Squad Rewards

join my squad https://deals.razer.com/squad-rewards/invite/10/7fd4dd539d3d

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4 years ago
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Dekion
posted in Razer Support
Razer Mouse Stops Responding

Hello, I've had several Razer mice over the past 3 years. I continue to have issues where the mouse will suddenly stop responding. I then unplug then plug back in and it works for a little while, then eventually stops again. I've had 3 different models and they all do the same thing. I've always kept the drivers up to date. I don't have problems with mice from other manufacturers. Anyhow, after months using other manufacturers mouse, I bought a new computer and a new Razer Mamba Elite mouse. With everything brand new and a new install of Synapse, after 1 day of owning the mouse, I start experiencing the exact same issue where the mouse just stops responding randomly. Is there something I could be doing wrong? I've had multiple systems with different model Razer mice, all similar issues. If anyone has a suggestion, I'd appreciate it. (Razer Keyboard works great with no issues)

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4 years ago
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frontSteelPinkgarden979
posted in Razer Support
Razer Thresher Ultimate problem with mic echo

Hello, I've got this new headset and I have 2 problems. First one is that Razer Synapse (both 2 and 3) doesn't see my headset. And second problem (more important) is that I hear myself through the headset. It's sounds exactly like when you turn on option in Sounds panel to listen to your microphone. I don't have that option to disable for this headset (in Windows settings) and I cannot disable it in Razer software because it doesn't see the headset. What should I do?

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Razer.Speedcr0ss
4 years ago
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CUBICZIRCONIAthink083
posted in Razer Support
Chroma Visualizer or Keyboard visualizer

Is there anyway that i can make it where my keyboard and mouse only light up when I'm on my desktop as the effects are really cool but can be distracting when in a game. Thanks in advance

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Razer.Speedcr0ss
4 years ago
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PaleLavenderfresh334
posted in Razer Support
hi, my order has not been accepted the email has now arrived what should I do the money is no longer

hi, my order has not been accepted the email has now arrived what should I do the money is no longer on the card I will be refunded I have entered everything correctly

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4 years ago
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Dekion
posted in Razer Support
Invalid Product ID

Hello, I'm trying to register my new Goliathus Extended Mat. However, when I enter the Product ID (RZ02-025003), I keep getting the message: Product ID invalid. I'm pulling it form the bottom of the mat. Unfortunately I threw away the box prior to registration. Is there a default Product ID for these mats? Thanks!

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4 years ago
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Tormawd0
posted in Razer Support
Activation Code

I bought my Razer Kraken 7.1 V2 around a year ago and I just realized that I needed my activation code to get the drivers and surround sound for the synapse app. Can anybody help me? I still have the serial number.

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Razer.Speedcr0ss
4 years ago
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MicrowaveEngineer
posted in Razer Support
165W adapter for Razer Blade 2017

Hi! adapter of my razer blade is not working.for the new one I have checked online store but 165W charger is not available. They have 65W, 180W, 200W and 230W available, 65W is too low so it will not work with my laptop and other chargers have higher ratings. Has anyone used used 180W adapter with their razer blade 2017 RZ09-01953E models? I am also in need of a battery so if anyone can share a link from where I can purchase battery for the same model. Regards

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4 years ago
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justexquisite1106
posted in Razer Support
What to do if I accidentally threw away my razer blackshark V2 headset box with s/n and p/n?

What to do if I accidentally threw away my razer blackshark V2 headset box with serial and product numbers? I can't retrieve the activation code via email unless I register the device through synapse app for pro features. That's a privilege for me.

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4 years ago
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leetCoolBlackwire610
posted in Razer Support
razer huntsman keycaps

i wanted to clean my keyboard and i took the keycaps off and i took the backspace key off too and now when i put it back in the backspace doesn't feel the same i don't know how to put it correctly (note i didnt take the shift and space key)

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4 years ago
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MicrowaveEngineer
posted in Razer Support
Razer Blade 14” (2017) Intel 7700HQ-GTX 1060 battery & charger

Hi, I have laptop battery swelling issue so I had to remove it as it was damaging body of laptop. Now today my power adapter also stopped working.Bought this machine in 2017 and I am surprised to see that such an expensive machine is neither reliable nor durable. I am working on my thesis and my data is in laptop, therefore I need a quick fix for the battery as well as charger. Moreover, I live in Pakistan so there is no way to send this lapyop to the company workshop for replacement. Also Razer battery replacement process may take 3-6 weeks due to my country of residence so it is not possible for me to wait for such a long time. Is there any other way to buy battery and charger??

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4 years ago
2
2017Raptor
posted in Razer Support
Flashing keys

My "1" and "S" keys are flashing at the same time regardless of all of the other keys and what they are doing. I have not set up any macros or assigned colors to specific keys. I simply have the ambient lighting that I believe came with my 2020 Advanced 15" laptop. I tried pressing both keys (thinking they were trying to alert me to something) but I did not notice anything. I tried unsuccessfully to search Google as well searching on this forum. Has anyone else come across this or have any ideas??

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4 years ago
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JosharkInsider
posted in Razer Support
Wanted a warranty package but I don't see an invoice for it with my bill.

I always buy an extended warranty package for my computers, but for this one I see I wasn't billed for that. How do I purchase the extended warranty package?

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4 years ago
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DolfsLuisao
posted in Razer Support
Razer Cortex System Scan Stuck at 20% on file: HTML help

After install Robot Operating System (ROS), something cause a issue with the razer cortex system cleaner. Every time I try and do a system clean, the scan stops at exactly 20% on the file HTML help. I searched some help for mi problem but found nothing. Can someone please help if they have any knowledge of my potential issue and its solution?! Thanks

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4 years ago
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Urwah
posted in Razer Support
Razer Kraken

I recently ordered the Razer Kraken x usb and when i downloaded the 7.1 surround sound and put in my activation code an error message came saying that my code was invalid , is there anything i can do to get a new code or fix my current one , i also enabled 2 factor authentication and made a Razer account

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4 years ago
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Beemerchef
posted in Razer Support
How to reassign function to Razer Turret Mouse? [Xbox One X]

With handicapped hands that is one reason I bought the set. Synopsis on Xbox is only for the Wolverine controller. I would like to reassign W and F if nothing else. Please let me know. Maybe with a PC? and then it will work on the Xbox? Million Thanks!

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4 years ago
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JoeShmo0500
posted in Razer Support
Razer Kraken 7.1 v2 Zoom Audio

Hello, My Razer Kraken 7.1v2 has been having an issue in zoom where it is detected but does not play audio (the mic works in though). All other applications detect the headset without issue. I've tried various fixes from both within the windows and zoom settings and haven't had any fix. Has anybody else had a similar issue and found a fix? Your help is greatly appreciated!

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J
4 years ago

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