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  • 42,795 Threads
  • 61,386 Replies
42795 Threads
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countyRazzmatazzauto721
posted in Razer Support
CTRL + SHIFT + P

How do I stop the app from grabbing this? I am trying to code in VSCode and this and other keys are intercepted and never make it there. Very annoying. I know I can exit the apps and code, but then if I want the benefits of buying the mouse and such I have to remember to restart things, defeats the purpose, I guess I could just uninstall and never buy a razer product again, I would think there is way to fix this.

3
A
2 years ago
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Angelus187
posted in Razer Support
RazerBlade 15 Base 2020 + Razer Core X Chrome / EVGA 3070ti Lower FPS then dGPU

Hi everyone, I'm new to the eGPU world and seem to be running into a problem that I can't quite put my finger on. When I benchmark with Heaven and FurMark, I actually achieve 140fps for Heaven and over 200fps for FurMark. However, I am a Division 2 player and this one does not show the same result. I have trouble reaching 70fps and I rather have an average of 40fps to be generous. When I test the game with my dGPU, a 2070 Max-Q, the game is above 100fps. I also tried with Horizon and Cyberpunk 2077 with similar results. As the title suggests, my setup is a RazerBlade 15 Base 2020 laptop coupled with a Razer Core X Chroma equipped with an EVGA 3070 TI card, running Windows 11. The goal is to relieve my laptop of the thermal load of the dGPU. These things get hot in the summer without air conditioning. I tried everything I could find, guides I've found, the reinstallation of the drivers with DDU (in safe mode of course), external screens, manipulations energy saving in Windows and

2
plaugexl
2 years ago
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Zeonizer
posted in Razer Support
7.1 Surround Sound does not work properly

I have recently bought a new RAZER BASE STATION V2 CHROMA - CHROMA ENABLED HEADSET STAND WITH USB 3 1HUB AND 7 1 SURROUND SOUND - NASA PACKAGING. I followed the instructions as mentioned in https://mysupport.razer.com/app/answers/detail/a_id/614. I have successfully installed the programme and logged in, but after that the programme screen closes and does not prompt for an activation code. Specifically, I DO NOT see the screen images of the application attached to this post.

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Razer.Speedcr0ss
2 years ago
J
John3.14
posted in Razer Support
Raxer Blackwidow V3 useless during system boot

I'm shocked that the Blackwidow is completely useless until the OS boots. I'm trying to get into the BIOS setup and the keyboard does not respond to any key presses. If there's no special command that will allow a user to access the system settings, this keyboard is totally useless.

2
Razer.Zionzedd
2 years ago
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ukiyoung1
posted in Razer Support
Razer Silver for any game?

Do we get Razer Silver for any game we play? For instance, I play WoW so am I getting silver when I launch it with Cortex?

1
A
2 years ago
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bitViridianGreen260
posted in Razer Support
7.1 surround key issues

So, I got a new Razer tournament edition today, and surprise...scratching off the thing to reveal the key, some of the letters got scratched off too, making it somewhat unreadable. Any guess as to what is says comes up as 'invalid'. I go to the website to get a key sent to me, use the serial number...and it's telling me the device isn't eligible for a key? Despite the fact that it came with one? What the eff do I do now?

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FiszPL
Vanguard
2 years ago
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technoWinterSkyshare334
posted in Razer Support
Windows key

On my keyboard Ornata V2 the window key keeps shutting down making it hard to play in full screen. I have reset reset it several times now to make it work but I believe it has finally won. I checked for updates and have found none, and it appears to be an issue in only gaming a little help might be all I need BTW game i have the most issue with is WOW. thanks

0
T
2 years ago
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ZenRazo
posted in Razer Support
Activation Code for 7.1 Surround Sound

I recently Purchased a set of Blackshark V2 Pro's. I have registered the product but have not received any activation code. It has been 6 days now with no response. I also put in inquiry to razer support, Case #: 220710-000250, also 6 days ago with no response. Also there was NO scratch card in the box for the activation code. Please help

1
FiszPL
Vanguard
2 years ago
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OPALKellyGreenurban613
posted in Razer Support
missing output on obs

I recently bought the razer audio mixer. I am struggling to configure it on obs and I realise I am missing the output called "Headphone" or the "line". Idk what to do to fix it. Need Help :)

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O
2 years ago
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NuclearCat69
posted in Razer Support
Trackpad won't click

Hi, I have a Razer Blade Advanced 15 inch, early 2020 model, and the track pad is stiff and won't click. What could be the cause of this and how do I fix it? I've had the laptop since September 2020.

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N
2 years ago
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SirLoin4658
posted in Razer Support
Razer Blade 14 died!

I AM SO FURIOUS! I bought this razer blade 14 about 20 days ago. It arrived and it was in good condition. It worked well until today when I started an update for the laptop and now it will not turn back on. I followed all of the steps on razer’s support videos but it is not working. I am so mad. If I hold the power button, it flashed white after about 10 seconds but then nothing. And today is literally the 15th day since I’ve had the laptop so I can’t return it. What the hell Razer. Please help me!

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Razer.Caziel
2 years ago
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CursedFace61
posted in Razer Support
Razer Kraken X Microphone not detected on computer

Hello , i switched my adapter for the headset of Kraken X and after this i no longer had a microphone that i can use , even when i switched back to the old adapter. The settings are all fine , driver, permission, i uninstalled the driver from the device manager and restart the computer(didnt help) , or whatever solution you may think of please assist me, thank you

0
C
2 years ago
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ajihu
posted in Razer Support
Huntsman tkl v1 vs the v2

I've been looking to upgrade my setup, so I recently picked up the Huntsman tkl, Orochi v2, and Basilisk v3 from Best Buy for amazing prices! Unfortunately, I thought I was getting a steal on the Huntsman v2 tkl for only $70, but I didn't look closely enough at the version and ended up with the original. The first Huntsman tkl seems pretty good though! The only minor thing I'm having to adjust to is how sensitive the keys are, it is a bit annoying atm. I'm contemplating if I should keep it or return it and spend a little extra on the v2. I found a pretty good price for an Amazon renewed v2 for $95. What do you guys think, would it really be worth swapping out? Or are the differences not noticeable enough to warrant that. Honestly, I just want a nice sounding/feeling typing experience and something that isn't overly loud when gaming.

0
A
2 years ago
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pnguyenaz
posted in Razer Support
RMA nightmare, $1628 quote - laptop with warranty

Razer has had my laptop for over a month now and refuses to repair it, sending me a $1628 quote instead, despite being under warranty when the laptop arrived at their service center. In the most recent message of my support case, Razer admitted that I have a valid warranty claim: Razer Support: "We received an update from our repair team that the damage you have to your device is no longer covered by the warranty. Therefore in order for us to proceed with the repair process, we need you to settle first the quotation." The key words there are "no longer covered". Razer blatantly rode out the clock until my warranty expired. Again, my warranty was active when I created the RMA case and my warranty was active when they received it at their warehouse. Ironically, in one of my first messages on the case, I said Razer would do exactly that - waste time until my warranty expired in order to get out fixing my laptop. I purchased 5 new Razer Blade 15 laptops in less than a year, and this h

0
P
2 years ago
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ByzantineRUBYradio216
posted in Razer Support
Razer Kraken tournament edition

The audio output- Speakers(THX Spatial - synapse) gives no output, despite the fact that I've set it as the default device as well as reinstalled and updated drivers and razer synapse multiple times. The only output that works is the "Headset Earphone (Razer Audio Controller - Chat)" , but nothing else gives any output.

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Razer.Zionzedd
2 years ago
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pgonzalez17
posted in Razer Support
reassign navigation keys

Hello good, I just bought the huntsman mini, and on the previous keyboard the navigation keys were (w,a,s,d) as (up,left,down,right), my question is, can I change them like this? and if that's how I can do it. I mean to go down for example using the key 's' using the function key.

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Razer.Zionzedd
2 years ago
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Bilderpaul
posted in Razer Support
8K Display on Razer Blade Pro 17" (2021) | RZ09-0406x

How can I connect a 8K Display on the blade 17 pro? I have a 75QNED999PB LG TV with 4 x 8K/60 Hz capable HDMI ports.

1
Razer.Zionzedd
2 years ago
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cedricyeo
posted in Razer Support
Authenticator support

Dear Razer community, I know this may be a stupid question... I had set up the Google Authenticator app on my old smartphone to use with Razer Gold. I recently changed phone and somehow the settings did not transfer over to the new phone. My Google Authenticator app is now fresh with no accounts linked. Can anyone kindly guide me through how to relink/set up again? 1. I reloaded my account with Razer zGold. 2. I cannot proceed as the website is asking for authentication code.

1
Razer.Speedcr0ss
2 years ago
tosyk_tsw
tosyk_tswInsider Mini
posted in Razer Support
get refund while in armenia

Hi, I ordered razer blade 17 2022 from amazon while in armenia. I didn't get and discuss a refund. But I get this email among others: Hello, I'm sorry to hear the part for your Razer Blade 17 Gaming Laptop: NVIDIA GeForce RTX 3070 Ti - 12th Gen Intel 14-Core i7 CPU - 17.3" QHD 240Hz - 16GB DDR5 RAM, 1TB PCIe SSD - Windows 11 was damaged and defective. Due to health and safety regulations, we're unable to accept returns of this item. We would highly recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund information. We look forward to seeing you again soon. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Amazon.com So generally speaking, if I ever get it and it will be damaged how can I get refund or replacement while in armenia?

1
Razer.Speedcr0ss
2 years ago
F
FoxDudle120
posted in Razer Support
7.1 Surround Sound issue.

So I got the Blackshark V2's like a year ago. At the start the surround sound worked just fine. A couple months later, I turned it on. I went to my sound settings to switch to Surround sound but the 7.1 Surround sound option didn't appear. And it still doesn't. Does anyone know how to fix this? If so please tell me.

1
Razer.Zionzedd
2 years ago
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bizfocusTimberwolf576
posted in Razer Support
I LOST MY MOBILE NUMBER

How can I update my mobile number since I lost it? I do not have backup code and have not set my 2 authentication option. Please help

1
Razer.Zionzedd
2 years ago
Betinem
BetinemInsider Mini
posted in Razer Support
Issues with Chroma Connect on Blade 14 2022 using Vivaldi Browser

Hello everybody, I noticed some strange behaviour of the razer Chroma Connect feature on my blade 14 and wanted to know if anybody noticed something similar or could help me. I use the actual vivaldi version on the blade and the chroma connect module is installed probably. All other razer devices use the highlighted theme color of the browser and stay so, until I change the windows or the address. Except of the build in keyboard lighting of the blade. The keyboard illuminates by the first loading of the Web page and shines in the matching highlight color. But after a few seconds it fades to dark and switches off. I think this could be some sort of energy saving, but I couldn't find any option to disable it. When I press a key, it lights up again and fades a few seconds later back to dark. If I switch to different battery saving modes for the lighting in razer synapse it lights up again and fades dark again. I know this is not a hugh error or so but I would love to have the lightin

1
Razer.Speedcr0ss
2 years ago
L
LadyMercy
posted in Razer Support
Headphone kitty ears

I would like to know if Kitty Ears for Razer Kraken - Quartz would fit the headset Razer Barracuda X - Quartz any help will do and thank you in advance

1
-Mr.Nobody-
2 years ago
homepolyPlumpPurple698
homepolyPlumpPurple698Insider Mini
posted in Razer Support
Camera and Mic Not detected

Dear Razer, I have a problem with my laptop's camera and microphone not working, It has been 6 months. i have tried the troubleshooting that you advise on your website, but it still does not work, so I decided to use an external camera and mic, but I have new trouble, the razer logo is off. I think many people have the same problem as me, but I can't see any troubleshooting on your website that is working for us. Please give us the best way to solve this problem.

1
Razer.Speedcr0ss
2 years ago
O
OrangeSockNinja
posted in Razer Support
Package stuck in Alaska for over a week? Anyone else having issues?

I ordered a white Orochi v2 with express shipping (5-7 days) and it immediately got shipped, went to Alaska to make it to the inner US but was stopped by a clearance delay and has been there for over a week now. I just want to play vidya gams since my old mouse died but rn I'm using a logitech mouse meant for office work. Not exactly ideal. Has anyone else had issues like this?

1
Razer.Zionzedd
2 years ago

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