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  • 42,725 Threads
  • 61,295 Replies
42725 Threads
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Balasubass
posted in Razer Support
Synapse 3 download stuck

Hi, I have been trying to install Synapse 3 and I am stuck in the download phase. I already turned off my firewall and antivirus during download but cant seems to proceed. Any suggestions?

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B
4 years ago
P
PERUScREW
posted in Razer Support
Hammerhead left in ear doesn’t goes

Hammerhead left in ear doesn’t goes

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P
4 years ago
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CRWSHER
posted in Razer Support
Razer Junglecat Compatibility

Good day, I have a question, the Razer Junglecat is just compatible for the phones of the Option A or B? Can't be used by other models like Note 10+? In advince, thanks for all.

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C
4 years ago
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Feasty
posted in Razer Support
Bulging battery issue

So it looks like I have the "bulging battery" issue on my Razer Blade Stealth (purchased May, 2018) I have sent a support case (#200612-001600) on June 12, but no reply as of yet. Sent a follow up asking for an ETA on June 20, and also no reply. A bit disappointing in the responsiveness of support ... is 12 days without a response common for Razer support? But on to the bigger issue - I currently have a bulging battery pushing up on my trackpad/lower keyboard, enough so that the lid does not close down. I see from numerous other postings this seems to be a familiar issue (a 'lot' disappointing in the quality of battery for such a premium device), and it seems that PMs through this forum *may* help get some reply/response? Ultimately I would just like to get a new battery sent over so I can replace it and get back to feeling safe using my laptop. Anyone had any success in getting Razer to ship them a replacement battery?

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F
4 years ago
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Snafu1598
posted in Razer Support
Alexa not working for synapse

I have everything set up correctly but amazon shows alexa synapse as offline all my other alexa devices work. just not the synapse one

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A
4 years ago
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MrFreezer4
posted in Razer Support
My Naga Epic Chroma Will Not Go into Sleep Mode.

So, i have a naga epic chroma, this is my third one due to me being dumb and this one has lasted a long time. For a whole now, this mouse refuses to go into its sleep mode. When i go to change the duration of inactivity required on synapse, the setting never saves. I always set it to one minute and when i relaunch synapse or change pages in synapse it never stats at 1 minute. Ive reinstalled it many times and that hasnt worked. P.S. Why is it literally impossible to contact someone at razer about this via the support page? I wouldnt care much if it said somewhere that i could not contact support for this issue but it just tells me to come here or to the knowledge base before contacting support, which i cannot do regardless. The support page is atrocious.

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M
4 years ago
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Diego10go
posted in Razer Support
So i have the razer kraken headphones and i acciidently deleted it from control panel because my

voice wasnt beeing heard from the mic headset

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D
4 years ago
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orangekurama
posted in Razer Support
Razer Nari Noise

Recently just got a pair of razer nari wireless headphones and when there is no audio playing I hear a constant high pitch noise that gets very annoying. How to fix this?

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O
4 years ago
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johnnychr
posted in Razer Support
Deathadder v2 changes color while on lock screen

Is there any way to have the profile selected be active when the pc is on lock screen? When the computer goes to lock screen the mouse turns on rainbow effects on its own.

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Razer.Caziel
4 years ago
S
Shiikura
posted in Razer Support
NEED HELP WITH SOUNDROUD (ESPAÑOL PLZ)

Hola, soy nueva en todo esto y adqueri los razer kraken quartz, pero instale el soundround para mejorar la calidad de audio, aunque ahora ya no funciona bien el audio, suena ridiculamente bajito. Ya trate de desbloquearlo con el codigo que venia en la caja y nada, tambien con el codigo que me dieron al registrar mis audifonos pero tampoco funciono. Como puedo hacer que suenen bien? :(

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S
4 years ago
R
RacketRodriguez
posted in Razer Support
Razer Kishi Charging Issue

I just bought the Razer Kishi to use with my Moto Z (1st Gen running android 8.0) and I'm having issues charging my phone while I'm using the controller. When I plug my charger into the pass-through port I see the light turn blue but then there's no charge indicator on my phone and the percentage still goes down.

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Razer.Caziel
4 years ago
S
smartRosyBrownventure978
posted in Razer Support
Issue with RMA

Last week I contacted Razer regarding the fact my Charger for my Razer Blade Pro 17 stopped working. The initial conversation was fine. I gave the information that was requested of me and I was then told somebody would be in contact with me within 24-48 hours to organise the replacement of my charger. This time passed and I did not receive any communication from Razer. I then contacted Razer again and received the same message about someone being in contact within 24-48 hours. This time has now passed with no response. I understand the world is a strange place at the moment and things might take longer but there is just a complete lack of communication from Razer Hopefully somebody on here can offer a course of action to get things moving Thanks, Rob

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S
4 years ago
BaltasarHenderson
BaltasarHendersonInsider Mini
posted in Razer Support
Razer Huntsman Elite Volume Wheel problem

When I twist the volume wheel, I feel the normal clicks it made before the problem started, but it doesn't work properly. The volume level either skips 20 levels, go the other way, or sometimes it won't even change. I tried changing the action the wheel has on Synapse, but the problem persists. I ruled out any software problems since I tried updating Synapse, updating Windows, updating the keyboard's firmware, changing usb ports and different pc's. My early guess is that the volume wheel got dirty on the contact points. I tried blowing some air to the wheel but there was no effect. I was hoping to get some instructions on how to open the keyboard, or clean the wheel, since I can't send the unit to RMA since I live in Uruguay. I miss changing the volume levels :(

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Razer.Caziel
4 years ago
G
greatlinkFawn661
posted in Razer Support
every time i go full screen on Minecraft my hrz goes from 144 to 60

I just downloaded geforce experience and it has effected my fps i noticed my game was much slower and i went to razer synaps to change my hrz back to 144 i noticed when i whent full screen it would go back to 60hrz and it would keep happening

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G
4 years ago
V
VIctoe007
posted in Razer Support
are any of your keys on your razer keyboard not working?

I had this issue a while back and the solution is actually pretty easy to solve. One reason why your razer keyboard might not be working (this is the same issue I had) is the fact that one of your keys might be programmed to a macro, to solve this issue you must open razer synapse (make sure your keyboard is updated) and go to customize, search for the key you are having problems with and click it once then press the key that matches up with it. BOOM! problem solved. If your have tried this and your keyboard still isn't working try contacting razer support or the retailer you bought the keyboard.

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V
4 years ago
L
LefkyRazer
posted in Razer Support
Razer Leviathan has an audio delay of a few seconds

My new Razer Leviathan is connected to a Windows 10 PC using an optical cable. I have tried 2 separate cables and both have the same issue. I tried a variety of speaker audio settings and all have the same issue. When a video starts, I loose the first few seconds of the audio. I searched this forum, others and have not found a solution yet. Any ideas would be appreciated, I prefer not having to return this speaker.

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Razer.Caziel
4 years ago
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ShadowBluecoveventure150
posted in Razer Support
Blackwidow elite spam keys

Blackwidow elite spam keys (not just specific key but also happen to audio dial) My synapse 3 is up to date. Razer BlackWidow 2019 Firmware Update will not let me update (update button greyed out even after closing synapse)

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M
4 years ago
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winfrey
posted in Razer Support
PC Gaming Controller

Which controller can I use strictly for use on a PC?

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W
4 years ago
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classicJETTangoPink435
posted in Razer Support
Connect to Xbox without audio box

Hi everyone I brought a razor thresher ultimate headset online but it didn’t come with the audio box , is there a way I can still connect the headset and use it or do I HAVE to have that Audio box on the stand , thank you :)

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C
4 years ago
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leetMauveONYX202
posted in Razer Support
DPI randomly scaled up super far

So this has happened to me on two occasions. I'm playing a game when out of nowhere my DPI is scaled like ALL the way up. My cursor becomes way too sensitive. The first time it happened I was playing game A, died due to the scaling so I had time to check whether Synapse needed an update. It did. I updated it and all seemed to be fine. A few minutes ago I'm playing game B, when the same thing happens. I check Synapse only to find that it doesn't need an update. It says it's fine. My DPI says it's at the same place it has always been. Weird. I close and restart Synapse and it's working fine now. Is there any way to circumvent this from happening again? If this happens when I'm raiding it'll cause an unneeded wipe for sure. I've had so many issues with Synapse and Razer products, and support has taken over a year to get back to me about something that I'm sure they just don't care at this point. I'm at the end of my rope with this brand as a whole. I'm using a brand new Razer Trinity

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L
4 years ago
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majesticmorty
posted in Razer Support
Razor turret keyboard keeps disconnecting

Hi, Only been using the Razor turret for about a week and its been great.Over the past couple of days the keyboard has started to disconnect from the xbox. At first it was once, now today its every 5 mins so I did a full reset on the xbox, switched the usb port and reset the keyboard. I've also checked the firmware and its up to date. There's nothing else using the network and the xbox is is on 5Ghz wifi. Any thoughts??? as its becoming unusable.

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M
4 years ago
kmodmo
kmodmo
posted in Razer Support
Razer phone 2 connectivity to samsung gear S

Hello, So I recently got the samsung gear S and was hoping to connect it to my phone with the galaxy wearable app and have not had luck with it, i don't think its a problem with my phone or the watch because my phone connects to my galaxy buds just fine and the watch connects to other phones I have tested it with fine as well, I have downloaded the plugins off the play store for the watch as well and still no luck, any ideas?

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MARBIDUL
4 years ago
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NateWake
posted in Razer Support
5 Keys on my Huntsman TE are not working whatsoever

Hi, I literally just bought this H TE from amazon literally a week or two ago and it just started not working tonight when I was doing my coding homework. The keys not working are the plus/equals, brackets, and up and down arrows. They are lighting up with synapse, I repaired synapse, and have reset my pc countless times. Please help! Razer Support is having network errors and I cannot make a new case.

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N
4 years ago
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Cpk123
posted in Razer Support
silver

can you use the discount codes ie 5 10 20 dollars to reload account?

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C
4 years ago
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JADELimeGreenaero445
posted in Razer Support
Razer x chroma

Hi. I recently bought a razor x chroma and a RTX 5700 XT(or something) graphics card. I have a Lenovo laptop and for some reason it won’t detect the graphics card. Plus I can’t download the thunderbolt control app anymore. Please help!

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J
4 years ago

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