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  • 42,246 Threads
  • 60,582 Replies
42246 Threads
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JuveJ
posted in Razer Support
Razer Blade 15 colour

It is possible to acquire Razer Blade 15 Advanced Edition - Full HD 300Hz - GeForce RTX 2070 Super Max-Q - in mercury white ???

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J
4 years ago
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H7299-2DN9W-86139-JOK18
posted in Razer Support
7.1 Surround Sound Install Issues

Hey all, while attempting to download my 7.1 on my Kraken headset, the installer doesnt allow me to select my headset as the main device. It only shows my laptop's default speakers as the sole option. I've tried everything I know to do...can someone please save my headset? lol

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4 years ago
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Pickleman693
posted in Razer Support
Huntsman TE Switches

I was just wondering, ever since the new huntsman mini came out razer introduced new IMPROVED linear switches. (with rubber dampeners) I was wondering if from now on will the Huntsman TE be using the new IMPROVED switches or the old ones that i didint find to be linear?

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4 years ago
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xXDogememezXx
posted in Razer Support
Choppy Audio, when THX Spatial is toggled on

The audio when THX is turned on ( i use the THX dongle) becomes very choppy to the point it becomes unrecognizable.

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4 years ago
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eclipse4481
posted in Razer Support
Lost access to authenticator code

I lost my access to authenticator code and lost my backup code too. I can't topup without those code, I have no idea on how to solve it. Anyone can help me?

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4 years ago
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polyGoldenBrownvoice277
posted in Razer Support
ITEM SERIAL NUMBER IS UNKNOWN

Hi everyone, I can't register my new Basilisk mouse...

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4 years ago
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Spuring
posted in Razer Support
Kraken interfering with Naga?

I'll try and make this as clear as I can because I'm not a tech savvy individual. So I have my Naga mouse here and I have had it for a year with no issue. I recently had to get a headset so I thought "Why not just stick with Razer?" so I bought the Kraken headset. Now when I go to test it a few things happened. In discord other people can barely hear me if Im yelling which I can not be doing. Now before you ask. Yes, discord was using my microphone(or at least thats what it said), and yes my output is ALL the way up with no change. Now could it be that laptop microphone is getting in the way? I play FF14 and I use the number pad on the naga A LOT but for some reason after I plugged in my Kraken my 4 works to autorun me and my 12 worked to zoom in but no other key had a function. This is not their normal or usual function mind you as they are for my hotbar. Also to note, when I unplugged my Kraken my number keys went back to almost fully functioning as normal. I'm super confused a

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S
4 years ago
Killi8n
Killi8n
posted in Razer Support
Razer synapse 2 won't open

I already reported it in synapse 3, but still no answer so I will try it here. My razer synapse 2 is running but I cant open it, clicking on it left/right button nothing is happening. So I tried reinstall it and every time when I reinstall it, it actually work. But next day when I turn on pc that synapse 2 is again bugged same problem. I tried to open it from synapse 3 with that button "legacy" but nothing is happening. I have windows 10, everything is updated IDK what is the problem. Even when I start game that I have already set up that it must change keybinds in that synapse 2, it does not change.

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Killi8n
4 years ago
A
aschwab848
posted in Razer Support
Included THX Spatial Audio code getting error?

I just purchased a Kraken Tournament Edition headset and the included THX code isn't being accepted. Why?

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4 years ago
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VividLimeGreendirect363
posted in Razer Support
Replacement Power Supply for Razer Core v2

Does anyone know where I can get a replacement power supply for my Razer Core v2? It is apparently a proprietary PS and I can't find one anywhere. For as expensive as this thing was, why wouldn't there be replacement parts?

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V
4 years ago
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drizzo4shizzo
posted in Razer Support
can I use razer mamba wired w/o battery

my old razer mamba has a swollen battery I pulled the battery out and was able to use the mouse in wired mode with no battery for a day or so, but that no longer seems to work. Should the mouse function in a wired mode even with no battery in place? I have tried it with the power switch in the "on" and "off" positions. I would rather not order a replacement battery if the mouse itself is now dead.

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D
4 years ago
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Xiantyl3x
posted in Razer Support
Synapse 3 Won't install

I downloaded the software installer from the website and when I open it a small window pops up fast and dissapears, then two razerinstall.exe are in my task manager but nothing is happening, ive rebooted, let it sit for an hour and still nothing. Im unable to use my headset to its fullest capabilities

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4 years ago
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CJCasper
posted in Razer Support
Mouse Mat Surface Calibration Won't Work

I have a Mamba TE and I'm trying to use the mouse mat surface calibration tool in razer synapse but it says "An error occurred while fine-tuning your mouse sensor, inconsistencies might have been made during the calibration." I get the error when I switch from zigzagging horizontally to zigzagging vertically.

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4 years ago
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HeroX44
posted in Razer Support
i dont see a macro tab in razer synapse 3

so i just baught a razer naga trinity so i can use it for programing macros and in game ones but i dont see any macro function on synapse 3 Does somebody have the same issue or am i just cursed and didnt get the thing

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4 years ago
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Mookalay1
posted in Razer Support
Repeat Scroll Is Very Slow Now

I recently updated to Razer Synapse 3 for my Razer Mamba Elite but now the repeat scroll (I think thats what it is called, the tilting the scroll wheel) is incredibly slow and serves now purpose anymore. It is much slower and it is not even a smooth scroll. It is very choppy and slow now. I do not know how to speed this up. Any help would be appreciated.

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4 years ago
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jjtpesq
posted in Razer Support
RBS 13 with at least 1tb SSD

Hello: Does anyone know if they still make the RBS with at least 1 tb. I want to upgrade my old model which is failing and want to stick with Razer but 512 GB isn't going to cut it especially when even with 1 TB I am almost full. Thanks for any insight. JJTP

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J
4 years ago
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miroslav_s
posted in Razer Support
Microphone on RP2 not working on incoming and outgoing calls

I tried hard reset, tried Safe mode to test the mic and still nothing. The microphone is not working. Tried to turn off Google assistant still nothing. The only time.micropgone is working is when I shoot a video then I can hear my voice when I speak. I checked for updates and I have the latest one. Last time the phone updated was 05.07.2020. thanks in advance for.any info or help. Beat regards to you all. Miro

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4 years ago
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jeremy509
posted in Razer Support
I cannot use my activation code

I bought the Razer Kraken X USB yesterday via Amazon, but the activation code isn't working for the surround sound feature. It keeps responding with: "Invalid code". What can I do?

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J
4 years ago
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Ajmoore1214
posted in Razer Support
I didn’t cancel

I order a Razer blade 15 and Basilisk X HyperSpeed today, but about 5 minutes after ordering I received an email saying that my cancellation request had been submitted. I had not submitted a cancellation request is there any way to stop the cancel from happening?

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4 years ago
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ValeryanStorm
posted in Razer Support
Stuck on logo while sign in through mobileapp

Hello.. I bought Razer Raiju Tournament Edition today.. So i download razer raiju for PS4 app on android, but can't connect with the controller.. I have no idea why is that.. So i download the app on my other phone ( iphone ) and connection success but when I want to set up a few profile, i click sign in, it got stuck on loading logo forever.. It's getting frustrated.. Please help me..

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V
4 years ago
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Eddiebatista
posted in Razer Support
Major issues with Razer Base Station Chroma stand

Hi, when the stand is plug-in to my Asus motherboard the computer goes into a boot-loop. if i unplug it then it boots into windows no problem. I'm using 5 razer products and a 1000 power supply. and my mother board is the Asus strix z270e using the latest bios.

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4 years ago
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sleekBondiBlueworld659
posted in Razer Support
I have surround code. But new app does not accept it.

Hello all, I got the surround Pro update with Activation code but the new surround application shows invalid code.... I tried roll backing to the old one but its not responsive. Any typs. Razer Kraken Pro v2. Old head set.

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4 years ago
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Jabaz60hz
posted in Razer Support
Synapse 3 close after open Fortnite

Hello, after I updated my Windows 10 for 2009, I noticed that my Razer Synapse started to close when I open Fortnite (But it remains open in the task manager) but I always have to keep opening and reopening it all the time. Please help me!

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4 years ago
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timosdl
posted in Razer Support
FL Studio 12 doesn't work on Razer Blade 15

Hi, I have bought the Razer Blade 15 a few month ago. I'm mostly producing music in FL Studio 12 while having my Laptop connected to an external screen. I don't have any problems while producing on this screen. But as soon as I switch to producing on the Laptop itself FL Studio doesn't work properly anymore. My track isn't getting played properly in the playlist. It's stuttering and you here crackles all the time, as if I'm having CPU problems (which isn't the case). I can't find any solution to this problem. It's really anoying as anytime I want to produce without having my main screen with me, for example on the plane, it won't work due to this issue. And to me it doesn't make any sense as I can even play games such as Fifa on it but as soon as I draw a 4 bar loop into FL Studio it doesn't work anymore. I'm happy for any kind of help, as I can't find a solution myself. Best regards Timo

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4 years ago
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F2lsilva
posted in Razer Support
Razer deathadder essencial

Amazing product

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F
4 years ago

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