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  • 42,645 Threads
  • 61,176 Replies
42645 Threads
johanpimentel14
johanpimentel14
posted in Razer Support
Razer Phone 2 Screen Replacement

Where can I find a replacement screen for a Razer Phone 2? I need to fix it, but I can't find it anywhere on internet, can you help me insiders?

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johanpimentel14
2 years ago
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Janceeabonita012
posted in Razer Support
Oops! We are still loading your transaction details. Please try again later.

Please help me, I cannot get the Garena Shells PIN because it says Oops! We are still loading your transaction details. Please try again later. I emailed the Support team but no answer Transaction #: 12260XBIPIQKD266DB4E6

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2 years ago
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Ma3nkh
posted in Razer Support
7.1 sorround razer app in windows11

7.1 sorround razer app doesn't make any difference in the sound in windows11 in previous thread i've got answer the program only works on win10 WTF!! i bought my razer headsets and code for 7.1 prog and now it doesn't work .... seriously wooww ..... when i bought everything no one tells me that it only work in windows 10, i don't want a refund just fix your bad program !!!!

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2 years ago
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Teyren30
posted in Razer Support
Razer Virtual Ring Light

I have received an email for Virtual Ring Light after buying the Razer Kiyo X. It has an activation code and a link to download and install the Ring Light Software. I have installed the software but nowhere does it ask me for the activation code and when I click it in the task bar it just shows the attached image. Can anyone advise how to activate the software?

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2 years ago
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kib-researchInsider Mini
posted in Razer Support
Trouble with Razer Blade 15 Adv (early 2021)

Hi Insiders, This is my first thread in this forum and I’m not quite sure if it fits here. So, my apologies in advance if it doesn’t. Six months ago, I got myself a Razer Blade 15 Adv (early 2021). The thing is, I want to like this machine, but it really makes it hard for me. And that is mainly for two reasons. (1) From day one, it regularly suffers from unexpected shutdowns or BSODs. It’s like when you’ve addressed one such problem, the next one is not long in coming. (2) Even when the laptop runs smoothly, it underperforms on everyday tasks. Maybe my expectations are somewhat overblown here, but it doesn’t perform any better than my 10-year-old laptop (using photoshop, for example is a mess, no matter which performance settings you use). As for Gaming, no complaints here. Maybe it is that the Razer Blade simply isn’t the best choice for more mundane uses. One major reason, why I bought it, is because I’m running checks on machine learning models for which I need good GPU integra

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2 years ago
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lilyleaf
posted in Razer Support
No Order Confirmation & Order not showing up

I'm posting here in case I can get a faster response. I subscribed to be notified about the Hello Kitty release and bought the headphones via the Australian store. I signed in via my account and ordered them, however I didn't receive an order confirmation and my details aren't accepted on the site when I try to use my order number or account details to sign in. I went through support and am waiting on a response but I'm worried if I wait too long I won't have the possibility to get my money reimbursed by the bank. Is it possible the Australian website just a scam site impersonating Razer? Sorry if it ended up being just tech issues with the website and not a scam, I'm just panicking a little >.<;;; This is the website I bought from https://www2.razer.com/au-en/store (https://www2.razer.com is also the website I am directed to via the emails I receive from Razer about product releases so it seemed legit) Thanks

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L
2 years ago
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Heartstok
posted in Razer Support
Razer Blackshark V2 Pro USB Blue Screening

Whenever i have to freshly reinstall the drivers for the USB sound card for the Razer BlackShark V2 Pro wireless headphones it instantly bluescreens my computer, is there a direct link i can download them from or anyone know of a work around?

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2 years ago
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Thecodhead
posted in Razer Support
New Razer Viper Ultimate. "Scratchy" feeling on mouse feet.

Just got a brand new razer viper ultimate out of the box and everything with it seems alright so far. Except on certain spots on my mouse mat the texture feels "scratchy" and offers resistant. Strange as this is a new mouse mat and my old wired viper seemed fine with it. Do I just need to break in the mouse or is there an actual issue with the feet or the mat?

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2 years ago
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Jensmom
posted in Razer Support
Razor will not work in discord

Unless I have the sound turned up all the way and then the game sound is so loud I can't hear anything else. I cannot find a place to raise the volume in discord (other than the one I already have turned up all the way), and so I have this awesome headset that I can only use when I am not in discord and I have to use an old Corsair when I want to be in Discord (most evenings)

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J
2 years ago
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Cinnabarheadclub947
posted in Razer Support
RAZER KAIRA PRO DUAL CONNECTIVITY?

Hello all, I've just purchased an Xbox Series X and I am looking to buy a wireless headsets for it. I found out through out various reviews that Razer Kaira Pro is an excellent choice. But I have one question without finding an answer yet. Can i pair these headsets with my Xbox Series X and my PC at the same time? Let me shed some light on how exactly I want to use these. I want to connect them on my XBox Series X while lets say playing Warzone, but at the same time have them connected to my pc so i can talk through discord with my teammates instead of using the income chat. Is this viable?

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C
2 years ago
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paulsgofficial
posted in Razer Support
Kiyo Pro

Hey guys, I‘m new here. I just bought a Kiyo Pro and was really hoping that FOV/wideangle would sort out my setup issues. My problem is that I can’t get the cam far away enough from me (wall) to catch the entire shot. Does anyone of you know of any setting or hack to digitally move the lens further away (if that is even possible). Those 3 FOV modes within Synapse just don’t do the trick for me and I can’t zoom out further. Many thanks in advance, cracks!

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P
2 years ago
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DeepRedurbanegg243
posted in Razer Support
Razer Kiyo Ring Light: No starting and end point when rotating the ring light.

Just bought a new Razer Kiyo camera. When I rotate the ring light, there is no starting point, ending point, or scale for the rotation. The ring can be kept rotating (no matter clockwise or counterclockwise) even if the light is already turned on to the brightest level or is already turned off. Is this a bug or it's designed this way?

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D
2 years ago
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fishy
posted in Razer Support
Switches in the Naga pro and basilisk ultimate

I was wondering if the Nage pro and basilisk ultimate mouse came with gen 2 optical switches. I know they come with optical switches but is it gen 2?

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2 years ago
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thinkDeepVioletcove742
posted in Razer Support
Razer Huntsman Mini t key not working and when I press u it starts typing random letters

I raged at a game and my keyboard recorded a macro. I didn’t know what it was so I restarted my pc. Can’t do my passcode because the t key does not work. Every time I press u or o a macro of random keys start playing.

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2 years ago
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raveraverequiem
posted in Razer Support
How to prevent Sieren from automatically turning on when computer starts?

How to prevent Sieren from automatically turning on when computer starts? I would like for it to start in off mode (red light illuminated)

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2 years ago
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DanCurranJr
posted in Razer Support
Kiyo Pro - How to flip image horizontally?

Seems like this should be a super basic setting . . . Windows v11 if it matters

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D
2 years ago
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Epic_GamerXD
posted in Razer Support
Game detection problem on Cortex

Hello all! I have recently downloaded cortex (latest version) and already have a problem with game detection. Basically it detects only a few of my games (2 out of 11). I have tried adding games manually but whenever I click on the game and press "add" it just shows me that it has failed to add it. For experimentation I have tried to add random apps to the list to see if something was wrong with my games or the whole detection system. Any help would be appreceated :)

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2 years ago
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stockerch
posted in Razer Support
Razer Blade 15 (2018)

My Razer Blade 15 (2018) unexpectedly shut down and is no longer restarting. when I press the power button nothing happens. I have tried holding the button down as explained on the support page, but also nothing changed. I verified that the power brick is working with a multimeter. Is there anything that can still be done? Thanks, Christoph

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2 years ago
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Brucester
posted in Razer Support
Raptor won't connect

When I plug my USB C cord into my Asus MB, everything 'falls' off the monitor. The Razer Synapse briefly shows the monitor but then disappears. How can I make it work? This is a new build with an Asus Hero MB.

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2 years ago
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Heartstok
posted in Razer Support
Synapse 3 Audio/mixer not showing

I just bought my Razer BlackShark V2 Pro and downloaded the Synapse 3 Software and have tried with the headset connected with the USB, then the 3.5mm jack and it does not show up on my Synapse 3 but my Keyboard does no problem. Anyone able to assist with this? Also i never received a code for the 7.1 surround even after registering my product.

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2 years ago
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elgusser
posted in Razer Support
Fix Razer Tartarus Pro Profiles

Hello, I have 2 Screens 1 Wacom Cintiq that I use for Adobe and Blender a second screen that I watch tutorial videos. When I change the screen to stop the videos, it automatically changes my profile. How can I fix my razer tartarus pro profile in Blender or another program? Thank you so much

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2 years ago
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br00haha
posted in Razer Support
Can the Razer Basilisk Ultimate firmware updater for the RZ01-03170 be used for RC30-031701?

I was hoping to see if there was a firmware update for my new Basilisk Ultimate. Searching on the Razer site for a firmware update, the only mention of an update for the Basilisk Ultimate is for the one with model number RZ01-03170. My model's number is RC30-031701. Does the model number not matter or is that firmware update incompatible. I ran the updater and it said there was an update for my mouse, but I really don't want to brick it or ruin it in anyway so I didn't install it. Is this the updater I'm looking for or is there one for this model specifically? The link I am referring to is this: https://mysupport.razer.com/app/answers/detail/a_id/4552 Thank you.

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2 years ago
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Sentenced-1989
posted in Razer Support
Adv. Blade 2021 output via usb-c using iGpu

I am trying to run my external monitor using iGpu and failing... Laptop in question is Adv. Blade 2021, 11th gen, RTX3070. Connecting HDMI to HDMI naturally runs on RTX30X0. I've tried with usb-c to hdmi adapter, still runs on RTX. Is there something I am missing, tried both usb-c ports, same thing. My external screen is showing up as USB2.0 Billboard.

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2 years ago
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Weejaye
posted in Razer Support
Audio issue in game (CSGO)

Hey guys I bought the blackshark V2 pro, sound is good anywhere but it's muffled in CSGO. Need help with this.

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2 years ago
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DonOfBarn
posted in Razer Support
Seeking guidance and clarification on Razer Core GPU compatibility

After a bloated batter replacement on my Razer Blade Stealth from 2017, I also dusted off the Razer Core I bought at the same time (model rc21-00940). Looking to get a solid GPU for some gaming but given these 5 year old devices, I'm not very clear on what is compatible. The "at a glance" page lists a few very specific (also 5 year old) GPUs though doesn't specify why a newer card with a PCI-E x16 interface and AMD chipset wouldn't be compatible. A) Would the GTX 1080 TI be the most advanced card I can successfully use in my dinosaur of a Core? B) If newer cards would work, any suggestions? Assuming a budget of ~$300. At a glance page on the model: https://mysupport.razer.com/app/answers/detail/a_id/2593/~/at-a-glance%3A-razer-core-%7C-rc21-00940

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D
2 years ago

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