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  • 42,856 Threads
  • 61,469 Replies
42856 Threads
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SafariMan
posted in Razer Support
"Cortex start failed, please try again." & "failed to start"

These are the messages I get when I try to start razer cortex & razer synapse. I've tried reinstalling the programs & razer drivers but haven't had any success. Any help would be appreciated

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4 years ago
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Artichokeloadsleek863
posted in Razer Support
Fones de ouvido Razer Tiamant 2.2 V2 Falha Áudio

Os fones têm falhado em saída de som. Derepente para de dar. Alguem pode me ajudar? Posso enviar para reparação, está fora da garantia.

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Razer.Speedcr0ss
4 years ago
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RosePinkpointfront514
posted in Razer Support
Razer Mamba out of warranty repair

So my Razer Mamba Tournament Edition scroll wheel recently stopped working but it is out of wareanty so I wanted to see if razer offers repairs if I pay since I do not want to buy another mouse

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4 years ago
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S9_Raptor
posted in Razer Support
Blade 15 won’t turn on

I have a 2018 Blade 15 Advanced model and I was just using it. It randomly turned off, which happened earlier this week but I turned it back on and it was fine. Now it won’t turn back on and I’m not sure what’s wrong or how I can fix it. The battery is currently out of it as I used to have some overheating problems with it and the battery expanded, no longer allowing me to use my trackpad. I checked and it said it was fine to be run without is, as I have the original power chord and am using a surge protector. The backside also looks a bit dusty so it could need to be cleaned again, but last time it did, there were no problems except heat. I also don’t have the right screw driver right now, or compressed air. Should I just take it somewhere to get checked out or buy some tools and/or battery and look at it myself? The warranty is expired by the way. Hope someone can help!

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4 years ago
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KrakenLucifer666
posted in Razer Support
Volume - button is not working

Hello there!! So I have this issue I have the Razer Phone 2 and suddenly my volume button stopped working, I can't even take screenshots, it is the minus button... I'm based in Mexico so Does anyone knows how the warranty works in this case? I've been trying to reach out to Razer support via mail but they aren't answering.

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K
4 years ago
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mild_hot_sauce
posted in Razer Support
Hammerhead TWS Disconnecting Issue

I just recently purchased a pair of Hammerhead True Wireless Earbuds and have been having issues with them disconnecting while in use since I received them yesterday. They will first both disconnect, and then the right one will shut off. I’ve update them on the app, and tried everything, but nothing will seem to work.

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4 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
RAZER SUPPORT | YouTube Videos

Razer Nari Pairing Utility Guide Creating Macros in Synapse 3 enabled products Assigning Macro in Synapse 3 Adding Chroma Studio Lighting in Synapse 3 Removing Chroma Studio Lighting in Synapse 3 Customizing Chroma Studio Lighting in Synapse 3 https://youtu.be/fMknYUXilgA How to detect your Razer Device in Synapse 3 https://youtu.be/kEaIDhqHLIA How to mix audio inputs in stream or recording using Ripsaw HD and OBS https://youtu.be/ErcFloWBuaM How to setup Ripsaw HD from attaching cables to setting up OBS https://youtu.be/PdRlw5GAV1U How to use the THX Spatial as a Playback device https://youtu.be/0VjU8iDPgS4 The Razer Blade is off or will not turn on https://youtu.be/GF6XRX4z32s Razer Blade camera not detected https://youtu.be/d0TWJdzjpb0 How to fix the Razer Blade when the network adapter is not detected https://youtu.be/jz70lKkZP1A How to setup Ripsaw HD from attaching cables to setting up OBS https://youtu.be/UIYyPKhAutE How to fix the Razer Core if the GPU is not

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dekades
4 years ago
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Chajiro
posted in Razer Support
error code -1

Hello, im very new to razer products and im trying to download the razer synapse 3 software for my blackwidow chroma v2 tournament edition, but when i try to install the software for the first time it failed to install giving me the error code "-1" has anyone ever had this problem? I've tried to find it online and cant find a solution anywhere.

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F
3 years ago
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SkyRoland
posted in Razer Support
Razer Surround pro key activation issue.

Hi all, I disinstalled the program a few days ago, now I reinstalled and I can't activate the software because I need the activation code. As I can see I have warranty status on my 2 devices: Razer kraken pro and Razer Nommo. How I can activate again Surround Pro? (sorry for my english, it's not my first language)

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Razer.Speedcr0ss
4 years ago
MetalMaxDog
MetalMaxDog
posted in Razer Support
Razer Nari Ultimate Haptic Intensity Not Working

Hello! My haptic intensity on my headset seems to have stopped working, all other audio components seem so to be fine. THX surround sound, stereo, etc. It's all fine. It just seems that enabling the haptic intensity is doing nothing.

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MetalMaxDog
4 years ago
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Kais42
posted in Razer Support
Razer Raiju Tournament edition does not connect wirelessly anymore

Hello, Since yesterday night my controller stopped being able to pair wirelessly to anything, including to my phone to make changes to the controller profile. I used to use it on my computer and ps4 and it used to work perfectly fine.

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K
4 years ago
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CaraDePau...
posted in Razer Support
I lost the box of HammerHead

I can Buy just the box of Hammerhead , without the fones , just box?

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4 years ago
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CarrotOrangeventure418Insider Mini
posted in Razer Support
two step verification issues

I am unable to change the phone number for two factor verification on my razer account I Don't know what to do to fix this I no longer have the phone number I enabled on my account I have a different phone number what should I do ?

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4 years ago
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ShockDiamond
posted in Razer Support
Website does not accept 2-step auth code provided

I can set up 2-step authentication on my mobile device using the code provided to be by email, but I cannot use it on the site. For example, if I want to change a locked field in my account, it prompts me to enter a code and emails me another code, but neither that code nor the one in my authenticator do anything. When I type the code into the prompt, it does not provide a means of submitting it. It just allows me to cancel or wait for the 3-minutes to generate a new code, which it will then email to me and the result is the same. I've never encountered an issue with 2 step like this before anywhere else. I have no idea why it doesn't function and the support article does not resolve the issue. Any ideas?

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4 years ago
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Imrazir
posted in Razer Support
Can the Blackwidow v3 Tenkeyless come with Yellow Switches?

Hey, so I was looking at buying a razer keyboard and I think I like the Blackwidow v3 tenkeyless. I would like to get it with the yellow switches and the website clearly says that is an option but I don't actually see the place to select the option for yellow switches. Is this actually an option or are they just sold out or something? when adding the keyboard to my cart. Can the blackwidow v3 tenkeyless actually come with the yellow switches?

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4 years ago
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tommy7johnson
posted in Razer Support
Audio Jack Noise - Razer Blade 15 Base Model

I've been having issues with my audio jack after experiencing the same problem with multiple sets of earbuds. When I plug anything into the 3.5mm audio jack on the side, I hear an intermittant high-pitched buzzing sound through the earbuds. I've tried updating my RealTek Audio Drivers but nothing has changed. Anyone have a similar issue?

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Razer.Caziel
3 years ago
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biohazard4884Insider Mini
posted in Razer Support
razer synapse 3 installation error

when i try to install synapse 3 I get this error message

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B
4 years ago
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awesomeTuscantalk141
posted in Razer Support
Constant boot loop after installing new accessories...

Hello everybody, I recently purchased a few new accessories for my pc.... Razer huntsman mini Razer mamba elite Razer base station chroma hooked them up and installed software and all is great.... until I hooked up the Razer goliathus extended chroma mouse mat. The computer continuously boot loops... if I unplug the mat, it will then continue to run correctly to desktop and allow me to open synapse. I can adjust it accordingly. When I restart it does the same all over again. Any ideas?

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Razer.Caziel
4 years ago
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TheFranz
posted in Razer Support
Updating from Synapse 2.0 to 3.0

Hello, I am trying to figure out if I can update my Razer Blade Stealth from 2017 and my Razer Man O' War to Synapse 3.0 if anyone has done so request how you did so. As far as I can tell I can not. I use just curious to sink all my RGB gear together. Thank you for your support in finding a solution or not. I think it would be cool if they updated the drivers so i can sink it all together.

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4 years ago
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GARNETaero929
posted in Razer Support
Não consigo baixar o software de 7.1 do meu Razer kraken X

Ao apertar para instalar na pagina do site da razer, não acontece nada, alguem poderia me ajudar ou passar para mim o download?

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Razer.Caziel
4 years ago
6
6520712
posted in Razer Support
Razer 15 fans' noice up and down only browsing the web, warm when idle

Hi, Got a new Razer Blade 15 advanced laptop a couple days ago, unpacked it less than an hour ago and I'm very disturbed by the way its fans are working and the amount of heat it produces even when idle and no apps are opened. I only installed google chrome, opened a copule tabs and that's it. The laptop is super warm and the fans start spinning randomly and get louder over time, then they stop for a while. I tried uninstalling razer synpse as someone on the forum told it might help, nothing changed. To compare, I've got a MacBook pro, there are more than 50 chrome tabs open on it plus a couple apps, it's cold to the touch and makes almost no noice (also while using). Bought Razer to replace it (plus for gaming) but I now feel lost and frustrated. Is that normal? Can anything be done about that?

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6
4 years ago
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SloppyMagician
posted in Razer Support
No activation code for Razer Kraken X

I've purchased a Razer Kraken X headset off Amazon and it didn't come with an activation code for the 7.1 Surround sound. I've registered my device with my Razor ID and I still can't figure out how to get the code. Where do I need to go to get it?

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3 years ago
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autoEggshellMOONSTONE947
posted in Razer Support
HORRIBLE software

How does mouse & headphone software do so much damage to my computer? It literally stops my computer when I had it on auto open. IT TAKES LESS THAN .25MB OF RAM. Like HOW. HOW DOES RAZER MAKE SUCH INCOMPETENT SOFTWARE? It just doesn't make sense. I hate it. I'm never buying razer again because of it. I hope others don't unless razer limits their software tentacles over my innocent PC.

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Razer.Caziel
4 years ago
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techSlimyGreenCITRINE809
posted in Razer Support
Black shark v2 no activation code for 7.1

Hi i`ve just got the black shark v2 with usb card and i cant find the activation code anywhere cvan some one point me in the right dirrection please.

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4 years ago
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Jadowei
posted in Razer Support
Synapse does not always recognize the Blackwidow Elite Keyboard

Hello Synapse 3 does not always recognize the Blackwidow Elite Keyboard. Synapse says, there is no Razer product connected. I have to crawl often to the back of my computer, disconnect and connect the keybard again, so the keyboard will be recognized and load the profile. Since I can save profiles to the keyboard, but they will not automatically load, until Synapse has started and recognized my keyboard, is it very annoying, that the essential software does not work. I also tried with synapse 2 but it seems that synapse 2 can't recognize blackwidow elite and it doesn't matter how often I disconnect and connect the keyboard or restart my computer. I also reinstalled my whole pc and it doesn't help. I cant use the keyboard like it was sold and my only choise is to uninstall synapse and go with standard shifting colors, which I don't like, so I completely turn off the lights and have paid much for something I can't use. It was my first and last buy of a Razer product.

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J
4 years ago

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