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  • 42,062 Threads
  • 60,376 Replies
42062 Threads
O
oPmGod
posted in Razer Support
I am buy new headset and lost my razer surround code

Hi , I am buy new headset ( Razer kraken x USB ) and lost my razer surround 7.1 code and i need get new . Thanks

1
Razer.Caziel
4 years ago
woad2112
woad2112Insider Mini
posted in Razer Support
Does Gamer Desktop come from Razer?

When I fire up World of Warcraft from their start up program(Battlenet), both of my screens go black and I can only access programs that were already running prior to starting WoW. WoW is actually running and in the background somewhere, but until I exit the "Game Desktop", it remains inaccessible...the Battlenet software is accessible since it was already running. In the center of the top of the screen, there is a dropdown tab (its Razer green...which is one of the reason I suspect it is cortex starting this...the other being is that it pops up when the game optimizer starts).. I cant access my start menu or taskbar (usually accessible via alt+tab). Once I close this mystery game desktop, it goes right to the screen to enter WoW with my last toon played. If this is coming from Razer, how to I shut it off. Even when I exit this desktop, my second monitor remain black. WoW is in windowed mode, so I should see the extended desktop. This just popped up the other day...maybe Tuesda

0
woad2112
4 years ago
I
Icyjup1
posted in Razer Support
2017 Razer Blade Pro Charger caught on fire

Hi,I posted a thread off another device earlier but I think it got deleted. But my 2017 Razer Blade Pro's charger caught on fire, I had an attachment in my old thread but this was the only way I was able to use razer support as it didn't let me submit a ticket. What can I do?

1
Razer.Caziel
4 years ago
T
TenaciousJ
posted in Razer Support
Can't reach support - Suggestions?

Bought the new Razer Blade Steath... USB-C port stopped working a few weeks later. Spent forever dealing with RTazer's horrible chat support only to have them say I need to send it back. Finally get an email with a FedEx shipping label and a confirmation that FedEx will pick it up on Monday, July 20. So I pack it up, label on, and handoff to the FedEx rep who scans it. Then got an email a few days later from Razer saying they have no record of the package (laptop) being picked up. So the laptop is in an abyss, and I can not get ashold of ANYONE at Razer. They haven't responded to my ticket, they don't answer the phone, and I can't access chat without the serial number (Yes, I should have written it down but I didn't). Any suggestions? Really pissed I paid extra for the expanded warranty coverage, and have this horrible customer service for a +$2,000 LAPTOP.

0
T
4 years ago
R
robertokubas
posted in Razer Support
RAZOR CYNOSA CHROMA

Hello My Razor Synosa Chroma does not work since two days. The keyboard lights up rainbow and when I press a button, it stops lighting up rainbow and only lights up the pressed green buttons and the windows do not respond. I tried to turn off the DEMO Modus with pressing esc + capslock+ ctrl, but is not helped. Please help me! What i am doing wrong!

1
R
4 years ago
S
sharpDeepPeachnetwork019
posted in Razer Support
my keyboard light off

my huntsman elite keyboard light is off without any editing from the system please, guys, help me

0
S
4 years ago
S
sacknboy
posted in Razer Support
Can't Access THX Spatial audio settings

After installing the free trial of THX spatial audio. I had an option to change the settings at the start. After, exiting out I was unable to re-access the settings. It doesn't give me an option to go to the settings and only sends me to my account page. Any ideas? Thanks in Advance

0
S
4 years ago
K
kurzaushev13121948
posted in Razer Support
Had to reinstall windows and Razer Surround 7.1 wants a code AGAIN where do i get it?

So I had to reinstall my windows ( I had activated 7.1 software ) and now after I installed the app, it wants the code again and Im pretty sure you can check that I activated my headphones in the app. So what do I do now?

5
Razer.Caziel
4 years ago
G
GuTsOwnz
posted in Razer Support
Razer Kraken 7.1 - Sound suddenly goes crazy

Hello dear all, I've had this Razer Kraken 7.1 for years, and it's in perfect condiction so far. I've only had to change earcuffs once in over 6 years. However, over the past few months I've been experiencing this incredibly disturbing problem which causes the sound/volume to go crazily loud and whatever is being played on it is mixed up with a buzzying sound. It almost hurts my ears, and it vanishes in two forms: either by itself as suddenly as it appeared, or if I mute/close the application and start again. It has happened while using Discord, Skype, Teams mainly. Has it ever happened to anyone, and how did you fix it?

0
G
4 years ago
I
IVORYDarkPinkbit576
posted in Razer Support
Questions about the Huntsman TE

I was thinking about getting a huntsman tournament edition but I have two questions. Number 1, can cherry mx keycaps work on the optical switch? 2, is this keyboard compatible with consoles?

0
I
4 years ago
I
ItsUtsuro
posted in Razer Support
Razer Deathadder Chroma:Invalid Product Serial Number

Hello, I may have a small issue. I recently bought a new mouse, however I can not add it as a device in Razer Synapse because of "Your product is no longer covered by Razer's Limited Warranty". I know the mouse is older version, but since I bought it a month ago, I still expect it to be connected so I could change it´s sensitivity to my preferred sensitivity. So I ask what can I do to contact support/get it working so I could change the DPI of my mouse.

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I
4 years ago
F
Funkyvomit
posted in Razer Support
Wolverine replacement charger wire

Please could you tell if you sell or where to buy a wolverine charger wire please as mine seems to power up when it wants to.

0
F
4 years ago
N
Nellas90
posted in Razer Support
Ethernet Instability / ASMedia ASM1142 Firmware

As reported on this forum, a number of users have been experiencing ethernet instability under macOs. I've experienced the same problem under Ubuntu Linux. There is a known bug in the ASMedia ASM1142 comtroller firmware that can be fixed a firmware update. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1749961 Any chance razer could push out a firmware update to address the issue? If possible please make available via windows as well to help the linux users out there. Better yet please consider the linux vendor firmware service: https://fwupd.org/

1
S
4 years ago
D
Detros
posted in Razer Support
Razer Lancehead Wireless - Dongle doesn't work

I purchased a razer lancehead wireless a few months ago. Shortly after, the dongle stopped working. In contact with razer support they identified a problem with the dingle but were unable to help me. Then I bought a new replacement dongle on the Razer Carestore, the dongle arrived and I tried to pair it with the mouse using the software provided. However, the Software does not recognize the new dongle. That is, I bought a new dongle at the razer store that the software itself does not recognize. Could someone help me on how to make it work?

1
D
4 years ago
D
DanDanRossi
posted in Razer Support
Cant use Razer Synapse 3

I've been using razer synapse 3 for a long time, today whenever I try to open it asks me to log in, I log in successfully but seconds later it disconnects. Anybody can help me? Thanks

1
G_Leland
4 years ago
J
JASPERpoly111
posted in Razer Support
need to replace hard drive battery and would like to bump up ram

i have a RZ09--02385e7--1 and would to get some more life out of it and upgrade hd, battery and ram. it is a core i7-8750 @ 2.20 ghz with 16 gb of ram. can i go 32 gb? where are the drivers for razer, etc? Is hard drive universal?

0
J
4 years ago
D
directhomeAeroBlue728
posted in Razer Support
Razer basilisk V2 not working on a mac

I just recently bought a Razer basilisk v2 gaming mouse and we have been having problems with installing the razer driver to customise the additional buttons. We are using a mac Os version 10.14.6. We have installed a version of synapse but it simply refuses to recognise the mouse. I bought the Razer basilisk v2 mouse last week and I am disappointed because I read many guides and reviews saying that the mouse was mac compatible. Please help, thanks.

0
D
4 years ago
TalonLock
TalonLock
posted in Razer Support
Razer Nari Ultimate Discord Sound Issue

[INDENT]So when I enter a voice call on Discord Windows app, all sounds will be muted if I set the Discord output to "Razer Nari Ultimate - Chat". The only workaround it is if I set the setting on Discord's output to "Default". Then and only then will I have sound coming from my game, Discord & Spotify etc. But with that setting I can't make use of the slider on the left earcup to balance out the chat and game audio. Currently my Windows default sound is the "THX Spatial Surround Sound", the default communications sound is the "Razer Nari Ultimate - Chat" sound output. If I set the default sound to "Razer Nari Ultimate - Game" there will be no sound. Communications settings have been set to "do nothing" when I am on a call in Windows settings. I have reinstalled Synapse 3 and Discord multiple times. Discord support said it's an issue with Razer and not them. Has anyone else experienced this before? What's the fix for it? Any help is greatly appreciated. Thanks. [/INDENT]

0
TalonLock
4 years ago
T
TolgaCal
posted in Razer Support
Razer Blade 15 2020 battery, performance and heat

Hi guys, I have a few questions about my Razer Blade 15 2020. I got my RB this week at home and i play some games on it. Battery When I'm playing games and the battery is charged I play whitout charger for a longer battery life for in the future. Is playing with charger when the battery life is 100% bad for my laptop? When I play with out charger I got some fps-drops under the 60 like 40/50. Is this normal for a gaming laptop from 2900 euros? Or can i do somthing to get more fps without damaging my laptop? (I did cap the fps to 60 in the NVIDEA experience app) Heat When i game without a charger my laptop is not so very hot. but when i play with charger it is verry hot. Is this something to worry about? Specs of my Razer Blade 15 2020 Intel core I7 10875H 16gb ram Nvidea 2070 max-q super Thanks in advance for responding.

1
T
4 years ago
I
IJL711
posted in Razer Support
Speaker buzz/Power supply issue?

Before I request a refund and forgo Razer entirely, has anyone dealt with speaker buzzing/rattling and managed to fix it? What I've noticed is that while my laptop is plugged in, I occasionally have a slight buzz while gaming and there will occasionally be a quick, short buzz. However, as soon as I unplug it there's an incredibly off putting and costant buzz/rattle while gaming. I have tried all the basics: Update drivers, reinstall drivers, factory reset, update version of windows, etc. and nothing has worked. Because it is worst while it's not plugged in, I suspect it's the power supply (and something I researched before suggested that). I have gotten a completely new replacement laptop and have the exact same issue, as well. The original purchase was June 14th, so both laptops are very new. That being said, does anyone have any thoughts on why this might be and what could be done to fix it?

6
C
4 years ago
Totocaa
Totocaa
posted in Razer Support
Raiju Ultimate thumbsticks

Hi fellow gamers, I’m on the search for, at least, one high profile thumbstick to add to my controller. I have created 3cases for the support to try to buy them in the last 2months and still didn’t get an answer, by the look of it I will not get it and I have just given up!!!! Is there anyone with one to sell/trade? Game on

0
Totocaa
4 years ago
Y
yoonishin
posted in Razer Support
How can I manually reinstall a bluetooth driver? Razer Blade Stealth

My bluetooth toggle/function suddenly disappeared so I uninstalled the bluetooth driver, expecting windows to reinstall it on its own. However, it did not and I am now stuck with no bluetooth, not knowing what to do. My model is the Razer Blade Stealth 13” Intel 8550U (2017) RZ09-0239x

0
Y
4 years ago
A
AwesomepulsePERIDOT298
posted in Razer Support
Blank screen after sleep

Sometimes when I open my razer blade 15 2019 base model lid open. The screen would just not turn on. The keyboard turn on find. The logo on the back doesn't even turn on

0
A
4 years ago
R
RedSeraph
posted in Razer Support
Deathadder Elite dpi is not according to synapse.

My Deathadder elite's dpi is not changing when I do it through synapse. Synapse is completely updated and It only adjust dpi through windows mouse properties. I have tried changing it and have not found anything online about this. Is there anyway to fix this?

0
R
4 years ago
L
LevezzeInsider Mini
posted in Razer Support
Razerblade 15 Advanced chassis and mousepad overheat insanely?

I brought the new Razerblade 15 Advanced, Max specs. Inside? The GPU / CPU are at 79C~, amazing! But the outside? The lower part of the laptop where the battery is and basically the arm rest? It got so hot today playing Overwatch (I feel the need to urge - This is a 2016 game. This PC should run it easily without a sweat) the chassis gets so hot I legit couldn't keep my hand on it to play! It gave me a burn! AN IMPORTANT NOTE: This is POST RECALL, this is the second one that I get, it was recalled for the same reason exactly. What is this, and what can be done? There is no way that while designing and testing this laptop you haven't noticed the bottom part of the laptop is getting blazing hot and actually impossible to use (besides the fact I'm scared for the battery swelling, the temps are insane) Thanks in advance, Lev

0
L
4 years ago

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