Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,131 Threads
  • 60,478 Replies
42131 Threads
S
StizzaheadAQUAMARINE788
posted in Razer Support
Request for USB device descriptor failed. Razer Basilisk X HyperSpeed

Windows stopped this device because it reported problems. (Code 43) Request for USB device descriptor failed. I inserted the dongle into another device and after found the error on all devices. USB ports are OK.

0
S
2 years ago
N
neager543
posted in Razer Support
Question regarding Tartarus V2 (and Pro)

Hello redditors! I am considering buying a Tartarus V2 (or pro) and I came to you for advice. My current situation: I am using my trusty Logitech G13, mainly next to my joystick to fly around in Elite Dangerous. I am making full use of its analog stick to control my thrusters. But since its keys are not mechanical, I am considering switching to Tartarus. So, my questions are: Is the thumbstick on Tartarus V2 (or Pro) an analog stick, or an 8-directional d-pad? Can it function as an analog stick in any shape, way or form? https://showbox.tools/ If I wanted to choose between V2 and Pro; would the optical switches justify the price increase? I researched the difference between them and I know the analog input of the optical switches but since I've never used anything like it before, I don't know if it's a really nice feature, or a not-very-useful gimmick. Are the analog switches truly analog (0 to 1) and programmable as such, or do they just have two trigger points and that's it? Tha

0
N
2 years ago
careverYaleBlue368
careverYaleBlue368Insider Mini
posted in Razer Support
biggest fan of razer sticker

not getting razers sticker online.

0
careverYaleBlue368
2 years ago
M
M0n071
posted in Razer Support
Cannot connect Basilisk X Hyperspeed to 2.4

I have never been able to connect my Basilisk to 2.4 USB dongle. I have been only been able to connect via BT. I have recently purchased the Blackwidow v3 mini Hyperspeed keyboard and tried to use the MULTI-DEVICE PARING feature in Synapse. But it still will not connect. So it was not an issue with the dongle that came with the mouse. The keyboard is connected via 2.4. Any help or tips or tricks will be highly appreciated.

0
M
2 years ago
E
Empakto773773
posted in Razer Support
Mobile LEGEND Bang Bang

Mobile LEGEND Bang Bang

0
E
2 years ago
D
DrSouHou
posted in Razer Support
ACTIVATION CODE

Hello everyone , I just bought a new headset the barracuda x from a market and when I try to register it so I can get the activation code it says this product is already registered to a user , I have all the purchase documents etc...

0
D
2 years ago
A
Amethystfuturecool370
posted in Razer Support
Charging BlackWidow V3 Mini Hyperspeed

I picked up this new keyboard to pull double duty with my work Mac and home PC. It connects via Bluetooth to the mac, and dongle to my PC, which means it generally never see's a cable. I tried to plug my MacBook Pro's USB-C power cable to the keyboard to not interrupt the work day, but it wouldn't take the charge. Even now when plugging directly into my PC with the USB-C cable provided, it won't go past 3% power. Am I missing something with different methods to charge this? Can it be charged using a different power adapter? Is there a hard reset or some functionality to get it back into a state where it can be charged? The keyboard is about a week old and hasn't needed to be charged up until now.

0
A
2 years ago
L
Loccacio
posted in Razer Support
Razer THX Reinstall wants code again.

Hi I have Razer Kraken Tournament Edition. I was using THX SPATIAL AUDIO but I formatted my pc and had to download it again. I don't have the box with me anymore and it wants a serial code again for using THX. Any Solutions? I have a serial number on the back of the THX USB Driver though.

0
L
2 years ago
M
MaximumBluegreattrend380
posted in Razer Support
2 step authentication

I didn't receive the code in text message for 2 step authentication

0
M
2 years ago
D
dailyMistyRosebook637
posted in Razer Support
Can't see Speakers (7.1 Surround Sound)

I tried uninstalling and reinstalling the 7.1 Surround Sound several times but I can't see the Speakers (7.1 Surround Sound). Please help me.

0
D
2 years ago
B
Blaze_Wolfboy
posted in Razer Support
Razer Basilisk blinking blue

My Razer Basilisk is blinking blue, it won't connect to the pc and it doesn't seem to be charging is it possible to fix this.

0
B
2 years ago
J
jalalalrdai
posted in Razer Support
رمز الهداية المجانية

كيف يمكني استخدام رموز الهدايا المجانية

0
J
2 years ago
G
GeoSr
posted in Razer Support
Accidentally scratched off my activation code. 7.1 Surround Sound

I wanted to activate the 7.1 surround sound feature on my new razer kraken headset, but when it came to the activation code I scratched it too hard I think, and now it is unreadable. Does anyone know any other way on how to get hold of this code somehow else?

0
G
2 years ago
S
Silver__Tornado
posted in Razer Support
Razer Naga Pro wireless Middle mouse button malfunction

The middle mouse click is giving double clicks instead of one and it's really disturbing me a lot. Any solutions?

0
S
2 years ago
L
Lynkdev
posted in Razer Support
measure voltage output on 230W power adaptor

Can anyone explain to me how to properly measure the 19.5vdc from the connector end please? My meter is giving me 6.8vdc from positive probe in the middle hole to either side. Trying to isolate the power problem from my Razer blade and the machine will not power on with battery pulled out and external power plugged in. Green light on power brick. Reached out to razer hotline and this was a waste of time..support can't even provide me the basics. https://www.razer.com/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B3U1

0
L
2 years ago
V
vajuber
posted in Razer Support
Hanbo AMD

Can someone explain the backplate situation for amd for the hanbo

0
V
2 years ago
I
IO2152F62001636
posted in Razer Support
Keyboard connect issue

The pro type ultra keyboard connect to iMac (2019, macOS Monterey 12.3.1), power on password can not been recognized, how to solve this problem, thanks.

0
I
2 years ago
R
RonDejano
posted in Razer Support
No 144hz Option. Only 60hz on Razer Blade Advanced 2018

Hello everyone! I recently purchased a Razer Blade Advanced 15" (2018) Rz09-02385 with the 1070 Max-Q Nvidia Graphics and Intel UHD 630. My problem is I cannot seem to find a way to switch from 60hz to 144hz in the laptop display. Is there any way to fix this? I almost did everything but still got nothing (Reformat, reinstall drivers)

0
R
2 years ago
ProfessionalGamer0
ProfessionalGamer0Insider Mini
posted in Razer Support
How do I Submit a Razer Chroma Profile?

Made a pretty neat profile (In my opinion anyway.) But I have no idea how to upload it to the workshop.

0
ProfessionalGamer0
2 years ago
S
skebs
posted in Razer Support
razer viper ultimate charging % not going up

my razer viper ultimate is not charging, percent does not change, fixed it the first time by updating firmware, when i tried this time did not work because it said my mouse was up to date, is there any other fix for this

0
S
2 years ago
E
elizabeth743065
posted in Razer Support
Can I redeem an order for coins?

Hello, I just made a purchase with a guest account but decided to make an account for the coin rewards. Is there a way to redeem the order for coins even though I ordered it through a guest account?

0
E
2 years ago
U
upCarminefirst255
posted in Razer Support
How to become a beta product tester

Hey Im thomas I’m 16 and I’m from Canada, I really like razor products and I wanna become a tester of them but I don’t know how can you guys help me with that.

0
U
2 years ago
NeonCrimsonSkye
NeonCrimsonSkyeInsider Mini
posted in Razer Support
THX Spatial Audio: Razer AppEngine gave me an automatic name and won't let me change it...

Topic. As soon as I started THX Spatial Audio, it gave me the name "Sagetechnoheaven536" without even asking me for any input. I clicked and changed the name here on the account profile to what I want, NeonCrimsonSkye, but it refuses to change on my computer, creating a conflict where it thinks I have one name when I actually have another. All sound stopped on my computer, so I'm now wondering if the name conflict is causing it. Can you please fix this so that it is NeonCrimsonSkye everywhere? I even based it on my Google, which is NeonCrimsonSkye, and Synapse has my name as NeonCrimsonSkye as well, but THX Spatial Audio seems to assign a random name without user input and I need that changed else I can't use this software as there is no way for me to use or remember a name given to me rather than chosen and it conflicts with my existing information. This must be changed.

0
NeonCrimsonSkye
2 years ago
F
Franzzzzzz
posted in Razer Support
Случайно поцарапал код активации Surround Sound

Можно ли как-нибудь получить новый?

0
F
2 years ago
P
Pavel_Prendes
posted in Razer Support
PROBLEMS AFTER UPDATING THE BIOS OF MY LAPTOP

After downloading the bios drivers of mi Razer Blade 15 Base Model from Razer Official Page, I have suffered major performance problems, lowering its performance to 70% of its normal performance. I don't know what it could be, please help me to solve it. I no longer have a guarantee so I depend entirely on you, please help me.

0
P
2 years ago

Badges

View More
CookiesCookie settings