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  • 42,758 Threads
  • 61,342 Replies
42758 Threads
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testtestest
posted in Razer Support
Razer Support Code Incorrect

Just tried to register my new Basilisk X mouse, kept getting the notification that my product code is invalid. I was just typing the product code listed on the bottom of the mouse. I've seen a lot of people have this problem, and are told to post in support, so I'm posting about it here. Thanks

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4 years ago
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villeEcrubest731
posted in Razer Support
Rainy TE drift analog stick

Where I can get fix my Razer controller, WHY RAZER ALWAYS HAVE ISSUES in all products

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4 years ago
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pulseStrawberrynexus982
posted in Razer Support
Razer wolverine ultimate vibrations

With my newly purchased razer wolverine ultimate I have realised that there are no vibrations I made sure that in game and in the Xbox settings the vibrations are set to on. Am I missing a different way to set the motors up

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4 years ago
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LeslieQiu
posted in Razer Support
Razer Nari static/crack sound with my mic

im in discord with my friends, theres a crack/static when i talk, just bought it there week. pls help

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WyvernVin
4 years ago
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LazyGoth
posted in Razer Support
Computer will not recognize my 2 Razer headsets

Last night, everything was working fine, and this morning I could not get my Kraken Kitty headset to work. At some point, I managed to just get the audio for skype to work, and anything else acted like it was muted. I messed around with audio settings, drivers, and the volume mixer. I restarted my PC, unplugged and plugged back in the headset, and no change. I ended up buying a new headset, the Kraken X, which also is not working. I have not updated anything and cannot think of any changes which would be causing this. I tried plugging the Kraken X in the top mic/audio ports and the back ones. I don't know what to do. Does anyone have any suggestions for me?

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4 years ago
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lewalt1989
posted in Razer Support
Razer thresher will not charge

just purchased the razer thresher headset for xbox one and it will not charge.

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4 years ago
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kakaro7
posted in Razer Support
Hello gods Razer ^-^

Thanks

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4 years ago
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alwaddicor
posted in Razer Support
Razer Naga left handed edition

Hey guys, Just a quick one really. I'm cursed with being left-handed, and my right hand doesn't work as well as it should (hardly at all) due to illness. I've tried my upmost to use WASD and I've tried to learn to use mouse with my right hand but after years of no improvement I think it's time to look at a different alternative. The Naga seems perfect with the abundance of buttons I can use with my left hand which leaves my right hand to concentrate purely on movement in games and possibly jumping around at a push. The only issue is getting hold of one, I've looked around for a while and simply nowhere or no one is selling them. Razer are the only company that have developed a left-handed gaming mouse which is astonishing to me. There's ambidextrous alternatives but none have a good amount of extra buttons and it'd be nice to have something that fits nicely in my palm as well as helping me enjoy games fully. I spend a lot of my game time focusing on just being able to control mysel

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4 years ago
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worldFuchsiahead542
posted in Razer Support
Razer nana left handed edition

Will the Razer naga left handed addition still be released? I’ve looked for a left handed mouse with the multiple programmable side buttons for 3 years now and still fail to find one. The only left handed mice I’m able to find are the basic 4 button models

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4 years ago
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KrakenYayo
posted in Razer Support
Problema con razer cortex al ganar razer silver

Hola a todos, he estado jugando los juegos que pide para ganar razer silver en pc, pero al terminar de jugar, no me agrega nada, simplemente al salir del juego, vuelvo al software razer cortex para reclamar los razer silver y no me agrega nada, este problema lleva más de dos semanas, antes de eso si me las contaba, ya me puse en contacto pero no me solucionan nada, me mandan a la misma página de razer.support en donde buscas este problema en particular y no hay nada, ya me puse en contacto por correo y me vuelven a mandar a la misma página. Ya he cerrado sesión e iniciando, ya he hecho de todo y nada. Gracias por leerme y por su tiempo.

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4 years ago
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OPALHarlequinbyte110
posted in Razer Support
Razer synapsis 2 not working!!

I have installed razer Synapsis 2 but but when i open the app its just showing the page where i can register my page i am not getting the interface where i can change my headphones equalizer settings

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4 years ago
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robinesma
posted in Razer Support
Huntsman TE broken

earlier this morning(gmt) I spilt some cereal on my keyboard and now some keys light up randomly and my keys randomly activate(probably because the milk went inside the keyboard and interfered the optic laser) can I fix this or am I eligible for warranty since I still have more than a year of warranty

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4 years ago
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kappae54
posted in Razer Support
clavier qwerty au lieu de azerty

Bonjour j'ai commandé un clavier razer ornata chroma v2 et je l'ai reçu en version américaine qwerty au lieu de française, je veux le retourner mais on me demande un billing zip code; ou est ce que je peux trouver ce code? merci par avance

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4 years ago
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ONYXtechHunterGreen154
posted in Razer Support
Contacting Support - Why is it impossible?

Maybe someone can be of more help than Razer Support. I am unable to reach Razer for support on my Razer phone. They claim I am out of warranty so am not allowed to create a support ticket, there have been no chat agents available for the last several weeks (how? is Razer screening my support requests or are there actually no support staff?), the phone line does not accept phone support and tells you to go through the website. How does one go about getting support for their Razer Phones?

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4 years ago
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EternalRabbit
posted in Razer Support
Razer Phone 2 won't connect to pc

I'm using a razer phone 2 and every time I try to connect my phone to my pc I get a "USB device not recognized" error, I'm using windows 7 and have tried to resinstall drivers and have booted on safe mode, tried different cables, nothing is letting me connect to my computer. I keep getting the same error Any ideas on how to fix this?

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4 years ago
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senanhafez
posted in Razer Support
Screen Issue - Razer Blade 15 (2020)

Hi Razer Community, I will describe the issue that I have with my Razer Blade 15 (Base Model) in quick points as following: I bought a Razer Blade 15 (2019 Base Model) for my work on JAN 2020. (Specs: 2.6 Core i7, RTX 2060, 16 GB RAM, 512 GB Storage, MS WIN 10 Pro) The laptop was performing properly until June 2020, when the monitor was turning into colored squares/pixels filling the whole screen sometimes or part of it. (PLEASE SEE ATTACHED PHOTOS) I contacted Razer Support, and went thru a long and thorough troubleshooting process (including removing the drivers (in safe mode), reinstalling them, updating the Intel Drivers, connecting to an external monitor, playing with the NVIDIA Control Panel settings by following the Razer support team's instructions). Big Thanks to Razer Support Team. Unfortunately the issue didn't resolve and they asked me to ship the the unit back so they can change the problematic hardware part. As I am using the laptop for my business, I was not ab

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4 years ago
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LukeArsenal_08
posted in Razer Support
Razer Blade Pro 17" Battery Issues

I have had my Razer Blade Pro for a little over 1/2 a year when I bought it from my friend. One day I was playing games with the laptop plugged in but the battery was still not charging. Once it finally died, whenever I try to turn it on and delete the battery drivers (like many guides tell me to do), it will turn off very quickly and make a weird noise. What's even weirder is that the amount of time it takes for the noise to happen and my computer to turn off is dependent on how much time I wait before trying. If I wait for a few hours, I get around 30 seconds but if I only wait a few minutes I barley get 5 seconds. I think it is probably that my battery is fried, as I remember the device being very hot and loud when working hard. I want to replace the battery but i'm not sure how as I don't think I have a warranty on the device. Any advice. Side Note: The charging brick, which has a little indicator light on it, lights up full green when not plugged into my laptop but blinks green w

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4 years ago
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Jawnathan
posted in Razer Support
synapse failed to start... please help

So before this moment i was having trouble even installing it because it would pop up an error code 528040 andi tried uninstalling microsoft visual C++ (all versions installed from 2008-2017 that were installed) and i even tried the website i saw requested to another person with the same problem, that got me to the point where i installed synapse 3 and am trying to set it up. it wont work, keeps saying failed to start....

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4 years ago
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rickfoltram
posted in Razer Support
My Razer Electra V2 has stopped working.

https://uploaddeimagens.com.br/imagens/_CmVs8E https://uploaddeimagens.com.br/imagens/wewrKu0 My headset has been corrupted, it has the following error: invalid configuration descriptor. How can I fix it?

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4 years ago
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thpschris
posted in Razer Support
Webcam not working

I have a blade advanced 15 from 2018 and for the last few months I have been unable to get the webcam to work. I have tested this in various different operating systems, it doesn't show up at all. I understand I'm likely out of warranty - is it expected that the laptops don't last beyond the two year point? Not sure I've seen a webcam go like this before, and it seems others have faced a similar issue. Any solutions? Thanks!

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Joikansai
Vanguard
4 years ago
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pinkace
posted in Razer Support
Razer Blade Pro - Integrated Graphics Card Missing!

Hello all, I have a Razer Pro RZ09 1663. This laptop is the 2017 model, it has an Nvidia 1080 GPU and an Intel 7820HK CPU. According to the CPU spec sheet, it should have Intel 630 integrated graphics card, but I don't see the card listed in the device manager or Nvidia control panel, I only see the nvidia gpu. In the Bios it shows IGFX as 'n/a'. This means that every single application runs on the load-heavy Nvidia GPU, even notepad! I've tried updating drivers but Intel does not detect any IGFX to install onto. My previous Razer laptop (Blade 2013) also had an Nvidia GPU but also an IGFX card, so I could save my GPU for playing games. Is it possible that this particular laptop just doesn't have ANY IGFX at all? Please help, Razer tech support has only one offer available: send the laptop in and pay $100 to test it (just test it, not fix or replace it). The days of troubleshooting tech support are over.

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4 years ago
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cityquickPaleBrown171
posted in Razer Support
Half of my blackwidow elite won t light up

I bought this keyboard yesterday and it worked just fine but now half of it just dark and idk what to do

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4 years ago
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greasytoad
posted in Razer Support
touchscreen ghost memory

My touchscreen has a memory when the laptop comes out of hibernation. the screen activates and little finger dots appear on the screen and whatever app is touched is activated. It keeps doing this until I turn the unit off and on again. Doesn't do it every time just enough to keep annoying me

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4 years ago
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rafakiler11
posted in Razer Support
razer blackwidow died

i bought a new razer blakciwodw chroma keyboard yesterday and it was working just fine but today when i turned on my pc it is just dead wont turn on i have uninstaled everything and instaled it back again didnt work i have restarted my pc like 10 times by now and i have tried changin the usb ports and even tried it on a difrent computer to see if that wold work but nothing worked is there any chance this can be a driver error and if so how can i install the drivers because my pc isnt recognising it at all unless i plug it in while holding fn and if i do plug it in while holding fn i just get a notification saying its starting razer bootloader and nothing else happens.

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4 years ago
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TIGERSEYEBegoniaever508
posted in Razer Support
Razer Blade Advanced Early 2019 Camera *Lense* Issue. Need Replacement.

Hello! This is my first post to this forum so I hope this is in the right place. Im posting here because I basically have no where else to go. I've really loved my experience with this laptop so far. Its a RTX 2070 model. I've upgraded the SSD to 2tb, have 64GB of ram and have a WiFi 6 card, plus a new battery. But the problem I've been having with this laptop is that since day one I covered the camera with electrical tape like so many people do. But in the age of using Zoom and all that, Ive taken it off and was shocked to discover that the lense is horribly *horribly* blurry. Like hilariously and un-usably blurry. I've used all kinds of cleaners, alcohol based ones mostly using a q-tip. But nothing. Its like there is something behind the lense leading me to believe the camera needs replacing. It even made me think there was some kind of plastic cover over it from the factory that I never removed back when it was new, but nope. There's nothing obviously on it that I can tell. Does any

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4 years ago

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