Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,794 Threads
  • 61,385 Replies
42794 Threads
V
venturenetwork150
posted in Razer Support
Ear Cups For Tiamat

Hi I need new ear cups for my Razer Tiamat 7.1 v2. Had a V1 set and the cups also "fell apart" as well. Where can I get new cups they are detachable so hopefully it is not a problem

0
V
4 years ago
M
maushion21
posted in Razer Support
Advanced programming for Razer Huntsman Mini

Hi everyone, I know this topic has been brought several times on other keyboards but, being a 60%, the mini would definitely need a boost in key mapping and macros to compete with the current market. Here are some examples : - Key combo (ctrl, alt) - Long press and double press - Reprogram ctrl+fn+n for lighting profile with lighting setup for fn keys as well. Is this planned anytime soon or is the mini just there to expand the models available? The keyboard is just a bomb and the build quality is on point, just wish this would be addressed quickly. Great job Razer on this beauty!

0
M
4 years ago
U
UnderGroundWeazle
posted in Razer Support
Wolverine TE disconnection issues

I got the controller a little over a month ago and it already has issues with staying connected. The chroma lights will stay on but the white light will turn off and it will stop being registered by the console. I'm pretty sure it's a problem with the wire. The problems have been getting worse since I bought the controller to the point it is now unplayable. Just wondering if this was a known problem or if there was anything I could do to try fix this

0
U
4 years ago
T
technobookDiamond149
posted in Razer Support
How long is it taking to get a response from customer support?

I submitted a ticket over a week ago and still haven't heard anything whatsoever from customer support or customer service. They have a message saying it'll take over 72 hours, more like over 172 hours. And I like how when my problem is that my phone is not working there is an option to call them. It looks like people have been having issues with customer service/support for a long time when sifting through the forums. I was just wondering how long other people are currently waiting? Should I just give up on Razer entirely and switch to different brands for everything?

2
P
4 years ago
P
punxel
posted in Razer Support
Complaint procedure

Can someone provide me with / point me to the Razer's complaint procedure document?

0
P
4 years ago
K
Kronroch
posted in Razer Support
Deathadder v2 cracking sound when clicking

Hello, i've got my deathadder v2 for more than a month now but today i experienced na issue with left mouse button - it does weird cracking sounds when i click it, it it doesn't affect my gameplay that much but it's really annoying. Any ideas on how to fix it?

0
K
4 years ago
T
techDarkOliveGreen432
posted in Razer Support
Volume problems with Razor Kraken TE

Hi all, I know that there have been some threads on this topic already, but the solution there didn't work for me. As many others I am also struggling with the volume on my Kraken TE - it's just too soft even at top volume. Considering the price of these headphones it's incredibly frustration. I've tried everything from various other threads: Reinstalled Synapse several times Turned the switch from chat to headphones Increased the volume to max on the remote Tried without the remote Enabled / Disabled THX Reinstalled the drivers Checked volume options for applications None of this worked for me... Sometimes I can hear the volume go soft as I'm listening to music. It also sounds like the right side is softer than the left. Am I meant to be on "Chat" or "Game" for default device? Only "Chat" works for me, the rest of the sound options are dead (including THX). What else can I do to try and fix this?

0
T
4 years ago
L
Leifryun1128
posted in Razer Support
Razer nari ult product number

I recently acquired my certified refurbished razer nari ultimates and as I was registering them I ran into an issue. I can’t find the product code on the ear muff. I have the serial code and a model number but neither of those are sufficient as a “product number.” What am I doing wrong?

1
Razer.Speedcr0ss
4 years ago
I
ISAFMobius118
posted in Razer Support
Razer Synapse 3 Microphone Issues...

I recently re-installed synapse 3 on my Blade 15 after I upgraded the SSD and re-installed windows. The only issue that I am having is that for some reason whenever I have Synapse 3 running it is using my microphone and no other apps can use it. I assume this is for the Amazon Alexa feature. But I don't use that. I don't see any options to toggle it off or to stop synapse from using my mic without stopping everything else from using it. Does anyone else have this issue? And if there is a fix, please help me find it.

8
Razer.Speedcr0ss
4 years ago
B
Blushsourcefresh933
posted in Razer Support
SCAM BY RAZER GOLD!!!

Hi so i have been generating tickets also i have been asking for help i made a transaction of razer gold but my gold was deducted and i did not get the uc. I complained generated tickets but they wont response or help THIS IS PURE SCAM BY RAZER GOLD !!! IM ALSO MAKING A VIDEO ABOUT THIS ON YOUTUBE!!! HERE THE DETAILS ‏‏‎ ‎- External Email - Hi there this is the transaction number and details kindly solve it ASAP what you guys are doing? 1. Transaction ID : 031Z55QEGA99A66CBBD38 2. Blushsourcefresh933 3. Transaction ID (031Z55QEGA99A66CBBD38 ) 4. INTERNAL SERVER ERROR i ATTACHED THE PICTURE BELOW U CAN FIND THE ERROR IN IT. MY GOLD HAS BEEN DEDUCTED BUT DID NOT RECEIVE ANY UC NEITHER I CAN OPEN THE TRANSACTION I GET THE ERROR Attachment(s) asdasda.PNG (https://zvault.zendesk.com/attachments/token/h4l94isvCHIYAN6fLVcqEkW6h/?name=asdasda.PNG) what the hell i have replied you with all details why you are not solving the issue?????????? SCAMMERS

1
E
4 years ago
M
masielpegueroInsider Mini
posted in Razer Support
Razer Opus paired but don't connect ( multiple platforms)

Hello all! I am new, this is the first razer product I own. I've gotten myself the new Razer Opus. I started using them with my XBOX using the 3.5mm audio socket, and they work well. With the Switch as well. I tested with Android phone using audio socket and they also work. I do not have the adapter to test with iOS but I imagine using audio socket it will work. Here comes the problem. When pairing the headphones to Windows and Chrome OS they paired but never connect. Blinking blue pairing mode light stays ON. On Windows, I can see the device recognized on the Device Manager but disappears almost immediately. Chrome OS do not see them at all. I gave Linux a try (debian) and the pairing process fail. I've paired Microsoft keyboard/mouse, Jabra headphones with Debian and it works flawlessly, therefore I got to say Razer Opus are the problem here. I paired the headphones to a macbook pro, successfully! look at that! At this point I am very disappointed because the headphones are expe

22
Razer.Speedcr0ss
4 years ago
A
AfroYousef
posted in Razer Support
Booting Problem

Hi, I'm having a problem booting my computer. I cant access the uos menu or the recovery menu and I cant even boot into my recovery usb. When I restart my computer it gets stuck on the screen where it says press <F12> for Boot menf1 for BIOS Setup F9 for recovery But when I do any of this nothing happens. My main os won't even boot. Any help would be appreciated. Thanks, AK

0
A
4 years ago
C
chusiupan
posted in Razer Support
Constant Game Crashes and Blue Screens on New Razer Blade Pro 17 (2020) 4K120Hz RTX2080 Super Max Q

Hello, I just got my new Blade Pro 17 and it is constantly having game crashes and blue screens. Is anyone also having these issues? Here below are the problems in details with some troubleshoots that I have attempted. I ended up stuck with the Razer BIOs update for 5 hours with no response. What should I do? ---------------------------------------------------------------------------- Problem 1: Constant Game Crashes (Download from Steam) -Age of Empire II: Definitive Edition -Assassin’s Creed Odyssey The game runs smooth and fine but then the game crashes all in a sudden. There were no error code or error messages. It just goes back to Steam control panel like nothing happened. The system did not freeze and there were no blue screen. If I restart the game again, it is smooth and fine but only playable for several minutes and then it crashes again and return to Steam control panel. The laptop has always been connected into a wall outlet. Below troubleshoot has been attempted but not

0
C
4 years ago
C
cobra_nik
posted in Razer Support
Razer blade stealth 13 disable touch screen

Hello! Display crashed. How do I disable the sensor?

0
C
4 years ago
I
IMatheuss
posted in Razer Support
Razer macro software

I want to make a macro that holds a key while i'm pressing a button, and it will only turn off the macro when I release the button I was pressing, is there a way to do it ? I could only do it with the peripheral of another brand but as my keyboard is a razer one and I want to set it to my keyboard and not the mice, I have to do it in the razer synapse.

0
I
4 years ago
I
IOLITEIcebergauto349
posted in Razer Support
Only get sound on the left side (Kraken 7.1 v2)

When I connect the headset to the pc I only get audio on the left side of the headset. I remove the device on the settings and it gets fixed, but if I restart my pc the audio goes out again. When I connect the headset to my ps4 it works perfectly. What should I do?

0
I
4 years ago
G
gsroberts
posted in Razer Support
Nari Ultimate and PS4 Pro Battery Life

Howdy. I recently bought a Nari Ultimate headset for use with my PS4 Pro and after charging it initially for over 8 hours (the charging light turned green at a little over 4 hours), I'm not seeing the expected battery life from the headset. Based on advertisements and user experience, I was expecting to see 6 or more hours of continuous use with haptics enabled before the headset required charging. On average, I'm getting about 3-4 hours before the headset begins warning me that the battery is low and I have to plug it in to charge. I'm using the headset wirelessly with the provided dongle and I've charged it using multiple cables including the one provided and multiple charge sources (I have several powered hubs that provide the full 5V at 2A for device charging). I have installed Synapse 3 on a Windows based PC and connected the device to it but I'm unable to get Synapse to indicate that there is a device connected by either plugging the dongle into the machine or plugging in t

0
G
4 years ago
P
pulseLiverDogsbiz297
posted in Razer Support
Razer Kraken Essential

Hello! I have a problem. Razer Synapse can't see my Razer Kraken Essential headset. I tried Razer Synapse 2 and Razer Synapse 3. But nothing worked. When I just bought them everything was ok.

1
P
4 years ago
F
Frosty86Insider Mini
posted in Razer Support
Atheris no longer connecting via USB dongle nor Bluetooth

I purchased a Razer Atheris back in early 2018. Figures that right when it's out of warranty it stops working. I can't get it to connect to any computer, either over the USB dongle or Bluetooth. Very frustrating, considering I just bought a Razer Blade 15, after switching from an MSI GS73-8RF, because of MSI's less than stellar support. Razer's quality or support doesn't seem to be much better. Short of buying a new mouse, what are my options to get this mouse working again?

0
F
4 years ago
D
djmanny215
posted in Razer Support
Tinnitus Induced in my Ears from Fan Noise of Razer Blade 15 4K OLED i7 RTX 2070 (2020)

Howdy! I just purchased this laptop today. The screen looks beautiful. The performance is great. The build quality feels on par with a Macbook Pro. Sadly, I literally cannot be in the same room with this machine when it is plugged in, turned on, and doing nothing. The whining of the idle fan noise induces a persistent ringing in my ears (tinnitus). I fully expect fan noise when the CPU or GPU are doing a lot of work. However, I am perplexed and saddened that the fans can't be as quiet as a Macbook Pro or Asus Zephyrus G14 when the machine is idle (because the Razer screen is better than both in my opinion). Is there any setting I can change? Firmware I can upgrade? I've already tweak edthe fan settings under the Razer Synapse 3.0's performance tab, terminated all running tasks/processes, and shut down & powered on the machine. Please let me know if there's anything I can do before I'm forced to return it. Thanks!

0
D
4 years ago
P
PEARLRackleybit284
posted in Razer Support
Consistent BSOD issues after installing Razer Synapse.

Hi, about 2 to 3 weeks ago I bought a bunch of Razer peripherals after being tired of having to switch between different software for my Corsair keyboard and Steelseries mouse. I settled on the Blackwidow Elite, Viper Ultimate, and a Razer Goliath mouse pad to go along with and make my setup shine. However ever since I have installed Razer Synapse, as well as Razer Cortex, I have been getting consistent blue screens of death, all of which seem to have to do with some driver related issue. I have ran Windows Memory Diangostic, as well as done an SFC scan, and both came up clean. The two error messages I usually get with my blue screens are either "MACHINE_CHECK_EXCEPTION" or, more recently, "REGISTRY_FILTER_DRIVER_EXCEPTION". I have a strong feeling it has something to do with Razer software/drivers, since this has only started happening after I bought all of my Razer hardware. Any help on this would be greatly appreciated

1
Razer.Speedcr0ss
4 years ago
S
SSDGamer
posted in Razer Support
Razer Naga 2014 - Macro Playback - How do I stop a Macro from playing all the keystrokes?

Hi, When I start and try to immediately stop a Macro, I have to wait for all the keystrokes to finish. I have tried changing the Macro options for the assigned key, but I still have to wait for the Macro to finish playing all of the keystrokes when I stop it. I almost can't use the Macro feature, because if I have to move my character to avoid damage - I can't just stop the Macro and move out of the way. Because my Macro is comprised mostly of spells, my character can't move while casting spells - basically I am stuck where I am until the Macro finishes regardless of how I assign the Macro to a key. Does anybody know of a way to make a Macro stop playing without finishing all of the keystrokes in the Macro? My version is 2.21 and there is no update available. Cheers, SSDGamer

0
S
4 years ago
D
DeftFugur
posted in Razer Support
Hypershift illumination on Blackwidow Elite

I'm a big fan of how the mapped function keys stay lit when you hold down the Fn key. Is there anyway that I would be able to have this apply to any key that I've mapped as hypershift? For example I have Fn + c mapped to open the calculator but it would super nice to have the c key lit up when I'm holding down the Fn key. Many thanks/ .

1
S
4 years ago
F
firstPompAndPower464
posted in Razer Support
Razon Mamba 2012 Seems not to be working

Hi all, When I connect my Razor Mamba on Synapse and change some configuration there, does not take effect on the mouse operation. For instance light color or reassignment of buttons. When I open Synapse 2.0 and try to assign on Keyboard Function on the part "Rebind key to" I guess should show the key I pressed on the keyboard, but nothing happens or is shown there when I press the key I want to reassign to. Any idea on how to solve this issue? Thanks in advance.

0
F
4 years ago
W
wireMagicMintauto360
posted in Razer Support
Not booting after Battery Replacement

Hi all, Just wanting to get some help in regards to a Razer Stelth that had a batter replacement, battery expanded and needed to be replaced. Once the battery was replaced and the back cover put back on the LED slowly fades a Green LED. I have no idea why it would be doing this since the battery is a exact replacement for the original. I have done the hole hold power for 10 to 30 seconds and there is not much else I can do.

2
W
4 years ago

Badges

View More
CookiesCookie settings