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  • 42,792 Threads
  • 61,385 Replies
42792 Threads
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WhimperingToad
posted in Razer Support
keyboard driver required for blade stealth 13 GTX 1650

hello I have several buttons not working on my keyboard. i have uninstalled the keyboard driver, intending to reinstall, hoping that this may fix the problem. Now, I cannot find the keyboard driver to reinstall. There are various other drivers on the razer website but I can't see one for the built-in keyboard. help appreciated....thanks

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1 year ago
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BurntOrangetoolsradio570
posted in Razer Support
My blackwidow v3 pro doesnt work without the cable

i just bought my new keyboard i did all the update for the software but as soon as i unplug it its doesn't work in any mode like it it has colors and all but my computer doesn't see it what should i do ?

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1 year ago
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Yellowaeroplace895
posted in Razer Support
Razor Ballistic X Hyperspeed Mouse cant detect Cursor

I bought my Razor Ballistic X Hyperspeed mouse on 10 Sep 2022 . I had been using the dongle 2.4 since without problem . But two days ago, after i relocated my pc, suddenly the mouse doesnt work anymore. I still see it is paired and connected. But the cursor simply wont appear when i drag the mouse over the tableface. using BT doesnt help at all. Can anyone explain what is wrong ?

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1 year ago
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Devilbharathi
posted in Razer Support
How to change my phone number because I lost my sim

How to change my phone number because I lost sim

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TOPAZGraniteGrayfront819
1 year ago
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N3CRO84
posted in Razer Support
Razer Hanbo does not show CPU temperature and speed

I ask the moderators from Razer to show a little more professionalism for this problem. It is a general problem that has not yet been fixed. Stop giving robot answers and close the thread without checking the accuracy of the answers you give. So far you have done nothing but make me return this product. I ask you for the last time, do you have a solution for this problem?

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1 year ago
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danilo006
posted in Razer Support
Razer Nari Ultimate dongle issue

Hello, I have issues with the Nari ultimate dongle, when I plug it in it works for 5 mins, then starts disconnecting every 2-3 seconds until it stops reconnecting. Headset is more than 2 years old, but I still have the purchase receipt. As the dongle is not available in the Razer replacement parts store, is it possible to order it in some other way or to use dongle from different model? Any help would be greatly appreciated. Thank you in advance.

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1 year ago
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Dr.Swank
posted in Razer Support
Horrible Experience with Razer Customer Service!

My headphones came with a voucher promotional code for 5 gold coins that expired on 12/31/2022. I redeemed the code in November 2022 and tried to make a purchase on the final day of the year. Their website prematurely removed my Gold coins prior to the day ending. I contacted customer service to reinstate the gold coins, but they refused to after their "higher" management team took over two weeks to solve them problem. It bewilders me how a simple problem has a simple solution that multiple people can't figure out, especially when I provided them with all the evidence (e.g. original receipt and voucher card). Razer would rather lose a lot of money from me as a customer than reinstate 5 gold coins worth about $5 dollars. How silly is that. I CANNOT RECOMMEND RAZER PRODUCTS TO ANYONE AND WILL RETURN MY PRODUCTS BECAUSE THEY PROVIDE HORRIBLE CUSTOMER SERVICE!

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1 year ago
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DarkOrangecardirect927
posted in Razer Support
my mouse basilik v3 dont calbrate on my mouse pad

i bought new mouse basilik v3 and mou dont calibrate and work onmouse pad works only on my table

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1 year ago
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polyOceanBoatBluecamp959
posted in Razer Support
Razer nari ultimate Mute, Audio 5.1, Mic

Hello, my headphones razer nari ultimate arrived yesterday and I have had certain problems with them. 1) The mute button does not work when I use the 3.5mm jack it works for me when it is wireless. 2) I was watching the 5.1 audio on netflix with it and it worked perfectly and suddenly I couldn't hear the voices well anymore, I changed the audio to 2.0 and it works. 3)When I connect the headphones to my laptop with the 3.5mm jack cable, it does not detect the microphone. I wanted to know if you could help me with this since I liked the headphones, Thank you

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1 year ago
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VividSkyBlueautowatch226
posted in Razer Support
Razer Viper V2 + Dongle Discount?

Is the bundle deal with the dongle still discounted? Says it on the page but when I add it, it's regular price. White or black version. I'm in Canada

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1 year ago
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retroOfficeGreen237
posted in Razer Support
Код активации наушников 7.1

Здравствуйте. Такая проблема код активации для наушников 7.1 программы при стирании было испорченно пару букв. теперь не могу их распознать и пройти активацию, Что мне делать ?

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1 year ago
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gsethInsider Mini
posted in Razer Support
Razer Deathstalker v2 pro Hanging the entire PC

I have made different profiles in Synapse. What happens is when it switch to an application and the keyboard switches to that profile many times it does not and hangs the entire pc when the mouse does not click anything. After I close the keyboard manually and switch it pack to the 2.4 hz it works. Is there any solution to this. I have the latest firmware for the keyboard.

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1 year ago
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Leesh512
posted in Razer Support
Razer Kraken Kitty Edition

i got brand new headphones today. Plugged them in, downloaded the app to use them, set up was going fine, audio was fine, stepped away with them sitting in the exact same spot so i know nothing had happened to them, and now my microphone wont work (my mute light wont even turn on or off now) and i cant hear anything out of them no matter how i change the settings on my computer. Please can anyone help me

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1 year ago
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george_khutsishvili
posted in Razer Support
RAZER BLACKSHARK V2 X - WIRED GAMING HEADSET mute unmute button

so guys i know its really stupid but help me out how do i know that my headset is muted or not when green color hides or when it shows (mute button)

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1 year ago
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RushilDaGamer
posted in Razer Support
Kraken X

So i just got by kraken X today and I didn't get an activation code.I even registered by product online on the kraken website but still no activation code.Does the code even come with the headset(Razer Kraken X)?

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1 year ago
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Shazzanoire
posted in Razer Support
"Normal" Scroll on Razer Naga Trinity?

Apologies if I'm being stupid, but can't find a definitive answer in the documentation. I've just bought a Razer Naga Trinity - my first Razer product - and wondered if it should be possible to use it as a "normal" scroll wheel (i.e to scroll vertically without pressing the click). I'm used to traditional vertical scroll wheels to scan through documents/webpages, but the new Razer mouse doesn't seem to be able to do this no matter which settings I select in Synapse 3. I have to press the wheel down so the arrows appear, or use the side tilt scroll. Is this expected, or should I be able to spin the scroll wheel without pressing down?

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1 year ago
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arune00
posted in Razer Support
Cynosa V2 Media buttons trouble

The last few weeks I'm having problems with my media control buttons on my Cynosa V2. Sometimes they work normally, but other times, they just dont respond. I don t know if it s a hardware or driver fault tutuapp. Resetted the keyboard with the key combination, and also resetted the software multiple times. Still got warrenty on the keyboard, so should I return it?

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1 year ago
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techYellowauto806
posted in Razer Support
Razer Assist I had an issue processing your information. Please try again later.

Cant seem to start a chat with an agent even when I'm sure the chat team are available as it keep coming up with Razer Assist I had an issue processing your information. Please try again later. every time I select speak to an agent.

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1 year ago
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DodoThePro
posted in Razer Support
Replacement Nari Ultimate Dongle

Let me just cut to it, my dongle broke and I wonder if there is any way to get a replacement dongle this far into the product's lifecycle. Thank you for any help or response :)

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1 year ago
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Geryon23
posted in Razer Support
Hammerhead Hyperspeed Xbox ed. pairing

While the headphones connected to both my Xbox and Android phone without issue, neither of the apps seem to recognize them. It just automatically pairs to the respective devices, android app says something along the lines of "device not found" and the Xbox app never progresses past the How to connect screen. Saw a similar issue somewhere else in the forum, but after support replied it was locked. Any known fixes?

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1 year ago
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09376210092
posted in Razer Support
Hello, for me, there is nothing for the settings at the top of the page

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1 year ago
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flowMaximumGreensleek220
posted in Razer Support
Hammerhead hyper speed Xbox version

Hello I’m unable to pair my xbox version hammerhead hyper speed to the app as the app doesn’t show it’s supported. Wondering if a software update is planed as I would like to disable the rgb so the battery life last longer.

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1 year ago
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BabyPinkcountygeo311
posted in Razer Support
Razer Blade 15 Base RTX 3060 Battery drains after 1h 20mins idle Win11

I have tried disabling the dedicated gpu completely, Only then I reach about 2h but this is still odd. I own it since April 2022 and according to the Windows Task Manager there is nothing running that might drain the battery. Display brightness is also set to lowest. When I play a game on it, the battery dies within like 20-30minutes. It wasn't like that in the beginning, I could play Assassins Creed Odyssey in bed for around 2h before it died. Now it won't even go that amount on idle. I am on battery saver, cpu on 0%-60% in the settings and all usb ports are turned off btw.

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1 year ago
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EMERALDbizVermilion828
posted in Razer Support
Charging problem

Hello I just bought the razer RAZER - NARI ULTIMATE I have configured everything well and associated everything well with the usb dongle but the problem I have is that when my headset beeps to tell me to put it on charge and well this one does not charge it only charges when the headset is turned off is there an option or something to do so that I can continue to play with the headset on charge thank you for your help

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1 year ago
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Sci-Fly
posted in Razer Support
Razer Blade Pro 17 single key LED issue

Similar to the thread (link) below, just had a fail of the RGB LED for the 'caps' key only, which seems to suffering a loss of blue (so it appears yellow when rest of keys are white on my Profile 'Business Mode' on Synapse Chroma). Photos uploaded in white mode and one in a colour-change setting. /huntsman-single-led-wrong-colour-dim-channel.89647/

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1 year ago

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