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  • 42,038 Threads
  • 60,337 Replies
42038 Threads
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nightfever77
posted in Razer Support
Cynosa Chroma on USB hub

I own a Cynosa Chroma. Whenever connecting it to a USB hub, the connection drops for a second every couple of minutes. During the drop the back light changes from my defined Wave to a single color and back. Sometimes there is wrong key signals after the drop, eg. I press ALT and the PC recognizes K. I tried USB hubs of two manufacturers, one with additional power supply, both with the same result. Does anyone uses a Cynosa Chroma on an USB hub without issues? What USB hub can be recommended? What minimum power delivery is needed for the keyboard?

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5 years ago
Vyadei
Vyadei
posted in Razer Support
Blackwidow TE Chroma V2 - Keys tend to input twice or more on a single press

Title basically say is all; i'm using the Blackwidow TE Chroma V2 on Razer Synapse 3, and with some keys, it has a tendancy to input the letter twice; the E and W keys have been the absolute worst with this. I've looked through the settings (that i know of) in Synapse, yet I've found nothing relevant... is this a common issue, or does my specific keyboard have a problem? Thanks in advance.

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5 years ago
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thinkCoolBlackcafe782
posted in Razer Support
Razer Blade Pro fail to start

Help! I'm desperate as I can't get my Razer Blade Pro to start and support isn't giving me a satisfied answer, I have no where to go but to a forum to escalate my situation! Windows 10 has corrupted my system and I had my work technician request a recovery flash drive or DVD. For whatever reason, the technician said there are no more in stock?! So until then I can't even do my work as I work remotely! I am trying to find another support to help me. I'm willing to pay, but I thought that is what customer service is? is to help me?

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5 years ago
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MeowmeowK
posted in Razer Support
Razer Chroma CMD Key Stopped Responding

I've been using the keyboard for around 2 years now on mac, maybe 3, I don't remember and recently I started having issues where after a restart the cmd key would not work. I've checked and it isn't a key-press issue since the key stroke registers. Sometimes it would work again after disconnecting and reconnecting the keyboard, others not. I'm not sure how to handle this one. Anyone had this issue before? EDIT: Removing Razer Synapse, deleting the files and reinstalling seems to have solved it for now. But I'll see how it runs after a few restarts since the keys would randomly start working after a restart. Will update... And after disconnecting the keyboard it's back to not working. :|

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5 years ago
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byteVerdigrisvision601
posted in Razer Support
razer mamba 16000 dpi

my razer mouse stop getting registret in synapse not show att all in there what can i do ??? i have tried disconcerting the mouse and reinstaling synapse and changing usb port none have worket my razer keyboard shows up in synapse

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5 years ago
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AshbyHeadHunterInsider
posted in Razer Support
Razer Cortex not tracking FPS for Desinty

Hi All Razer cortex isn't tracking FPS data for Destiny which is launched using the Blizzard launcher. It does know how long I have played it for and last played. Target is set as C:\\Program Files (x86)\\Destiny 2\\Destiny 2 Launcher.exe Start in: C:\\Program Files (x86)\\Destiny 2 Cheers

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5 years ago
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rushTealBlueflow647
posted in Razer Support
Kraken 7.1 chroma dualshock 4

hello, the kraken will work on dualshock with an adapter usb-c?

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5 years ago
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JenyaMetan
posted in Razer Support
Raiju TE Drift sticks

hey, at first sry for my bad language, it’s not my basic and we don’t have Russian support in our country(( I was bought Raiju Tournament edition a few days ago, and it’s absolutely unplayable(sticks drift, deadzones, turns around)I was know about some problems before bought it, but I was hope it’s already fixed. I try to update it, but seen that’s it’s already on last version firmware (1.100..). Help me pls, what I need to do? Because I really love it and waiting a lot of time while it start to selling in my country, but It really unplayable at the moment. What about next version update? When you planing to relice it?

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5 years ago
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SeethingFalcon
posted in Razer Support
Razer man o war 7.1 wired all pc audio playing through mic

my headset has started to play all of my pc audio through my microphone, I have tried messing with the sensitivity settings and I have plugged my headset into another computer and it worked, so I am wondering what it could be. it has previously worked before. I have also checked the cord and replugged it in and also reinstalled synapse. none of this has worked. please help :slightly_sad:. my pc is the razer blade. when i turn up my sensitivity a bit he can hear himself. i had a higher sensitivity than this before and it had worked fine. if i keep my sensitivity low i have to shout for them to hear me

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5 years ago
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Yunke3
posted in Razer Support
Synapse And Mouse

My synapse not detecting my razer Taipan white, so i can't make my preferences with the DPI and macros and all that.. please help

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5 years ago
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ftcorvus
posted in Razer Support
Razer Naga Trinity Mouse Right Click

I did a fresh re-install of windows over the weekend and ever since my naga has not worked as it did before. Now when i'm in game if i click and hold right click to ADS it will occasionally flicker off and back on as if i had let go of the mouse. I had no issues prior to the re-install of windows, so i don't believe its the mouse itself. Any idea?

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Razer.Caziel
5 years ago
M
MarioGaming
posted in Razer Support
Keyboard Lighting Flash

Sometimes I get this short flash on the numberpad section of my keyboard. My layout is only static, with certain keys lit up and then the rest a grey colour. I can't get a video of it because it just happens at random times. I've seen people have this problem too but I didn't see any way to fix it Is it a hardware problem or a software problem? If it's hardware then forget about fixing this lol

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Razer.Caziel
5 years ago
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Ilikecorsair89009
posted in Razer Support
Huntsman Elite Lighting Problem

My new Huntsman Elite seems to have a problem. Even when both USB connecters are plugged into my computer, the lighting as well as the underglow will not turn on. However, the wrist rest's underglow does turn on when attached to the keyboard. I also have Synapse 3.0 installed. I cannot find this problem anywhere else on the Internet, so any sort of advice would be very appreciated.

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5 years ago
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ElementalWindX
posted in Razer Support
Razer Mabma TE just quits working randomly

Since the first day I've gotten this mouse it has an issue where it just randomly stops moving the mouse. I can right and left click just fine but the mouse will not move. I've tried various surface types and there is no rhyme or reason for it. It kind of feels like the driver is restarting itself. Any idea if there is a fix to this? It's got me on the verge of tossing this thing in the trash and never buying another Razer product again. Supposedly this is one of the best mice on the market.

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5 years ago
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Mustardfreshsecret484
posted in Razer Support
Razer Phone 2 problems

I have had my Razer phone 2 for about a month and the the first two weeks my ear piece was working when making calls, but now I cant hear anybody, using the speaker works just fine, but I still want to know what is the problem and if I can fix it, I already factory reset it to see if that works but it didnt

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Saiyan-Rox
Vanguard
5 years ago
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SapphireJADEauto817
posted in Razer Support
Mouse4 and Mouse5 and DPI Buttons do not work

My Mouse4 and Mouse5 will not bind to anything and my DPI Buttons don't have any effect on my sensitivity. I have a Razer Mamba Tournament Ediition. Everything else is fully functional on the mouse.

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5 years ago
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brianslacum
posted in Razer Support
Razer nari ultimate problems

Hi I just purchased the nari ultimate head set.im having issues with getting audio from my Xbox 1 x and Elite controller I have scanned other thread post that we're having the same issue I've done all steps that were suggested in the other post I'm having no luck getting my headset to work with my Elite controller has anyone got their headset working on a Xbox One X and Elite controller if so is there anything that I can do to make this thing work it sucks that you spend $200 on a headset that's advertised for Xbox but does not work for Xbox

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5 years ago
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ianehn
posted in Razer Support
Razer Ornata Chroma

so ive had this keybord for like a year now. and all of a sudden it dissapeard from razer synapse ive tried everything still doesnt work please help.

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5 years ago
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ZaffreCORALgeo223
posted in Razer Support
Help me my circle button is very sticky

How do I fix this

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5 years ago
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FractalGino
posted in Razer Support
Multiple Razer Nari Ultimate Issues

So, I have the Nari Ultimate Headphones and am constantly having issues with Synapse, Discord and Rainbox Six Siege. all versions are the latest. Here is what I have done and the outcome. Uninstalled Synapse 2. Installed Synapse 3 Registered components. Restart etc. When I load my PC Discord loads (in Admin mode) output and input are set to default (Even in Sounds) Mic is being picked up. Load siege Discord drops out. I've also had when sound is about to come on in siege, the game crashes. Uninstalled siege, reinstall - same issue. Uninstall Synapse 3 and re install 2 (no support for Nari ultimate) all things work again but mic sensitivity is so low. Overall volume of Nari is also low. Please help (Razer Help desk hasn't been very helpful)

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5 years ago
J
JordanHopkins97
posted in Razer Support
Razer Nari Ultimate Cracking With Synapse 3 Installed

Hey, i restarted my pc and im guessing the updates to synapse happened, and now when synapse 3 is installed my headset has a really loud crackle. When i uninstall synapse the crackle goes, can anyone help?

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5 years ago
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LordanJuicy
posted in Razer Support
Razer Kraken Tournament Edition short spaced Crackling sound

Hi there, I have no clue if anyone has experienced this before but i have a strange feeling to do with the Razer Synapse update in which i have just downloaded and now i am unable to use my headphones because of it. There is a weird and very loud almost crackling sound whenever i plug my headset into the USB ports of my computer, i have tried all the ports and still the same sound. There is a short gap between this sound and then it occurs again repeatedly until i disconnect the headset. I really have no clue what has caused this because they were working completely fine until i did the recommended updates on Razer and now i cant play anything or hear my friends. When switching between game and chat for the playback, neither work, chat is super quiet and then game causes the weird sound to return. I really am puzzled and have got no clue how to fix this. I've cleaned the inside of my computer and made sure there were no specs of dust in the way. The updates stated they would change se

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5 years ago
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SimpleFruit
posted in Razer Support
Curved Razer goliathus extended wont flattend

Hi i bought my razer goliathus extended a couple of weeks ago and is was flat on my desk the other day but then today it was curved up all random sides of the mat. the edges, sides and in the middle. please help, and sorry if my english is bad im from denmark

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5 years ago
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bensea
posted in Razer Support
Razer Raiju TE drift and wireless

Still having problems, previous forum entry ignored - could someone get in touch please?

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5 years ago
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dailysecretOrchidPink800
posted in Razer Support
Blade stealth UHD CPU above 3.5 GHz and overheating

Hi everybody, I've recently encountered battery life issue with my blade stealth, the battery won't last above 2 hours. I find out that the bettery was drained by the CPU, with was stuck above 3,5 GHz, even when idling. Following razer support advice, I restored my system, and the issue was gone, (CPU idling at 0,8Ghz, nice.). But recently (something like a week after refreshing the system), the CPU issue came back ! So my CPU is always running at 3,7Ghz, and so heating and draining my battery ! Maybe it is software I installed or windows updates ? note that when the CPU appears, the battery mode cursor ("best battery" to "best performances" cursor) in the battery menu in the taskbar dissapear. Thanks.

3
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5 years ago

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