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  • 42,821 Threads
  • 61,425 Replies
42821 Threads
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buzzImperialRedsigns863
posted in Razer Support
Razer Synapse Xbox One

Hello, this Christmas I am hoping to get a Razer keyboard and mouse this Christmas 2020. I’ve done some research on the the Synapse for Xbox One and noticed it only works for the Wolverine controller. I was wondering if a update could be possible for Xbox One on Razer Synapse so I can use the RGB with the keyboard and mouse on Xbox One. I know this isn’t a big deal because most Razer products are for PC and I’m an Xbox One user but it would be nice if someone could help me out if a Razer Synapse update would be possible on Xbox One near Christmas. Thank you for reading this and have a good one.

1
Razer.Speedcr0ss
4 years ago
D
deetorz
posted in Razer Support
Razer Ripsaw HD

My ripsaw HD has been freezing in slobs and obs. It works but then freezes after some time. 10 seconds, 5 minutes, 30 minutes, etc. I have to unplug it, deactivate the source, plug it back in, and then reactivate it. Also the audio going through to my stream is very quiet... (minor problem) My set up is xbox one x and inspiron 15 7000 gaming laptop geforce 1050 I am also using the CPU optimization tool provided by razer

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Razer.Speedcr0ss
4 years ago
O
Ouswell1721
posted in Razer Support
Lost Phone number with the backup codes, any help please.

I have just lost my phone and with it inside my back codes. The number is the old one but it is connected to my razer id account. The thing is, I accidentally reloaded in this old account that has my old phone number with it. without the number and the backup codes...... what should i do?

1
Razer.Speedcr0ss
4 years ago
C
Charlie59876
posted in Razer Support
Razer official audio visualizer not working?

My official chroma visualizer in synapse doesn't work at all? it used to work fine but now it doesn't load. the preview workd but the keyboard just displays the normal custom profile as if it were turned off. it doesn't work with a specific app or with always on. Also on a somewhat unrelated note is it possible to have it turn on with a specific python file open instead of just an exe?

2
Razer.Speedcr0ss
4 years ago
danielterceiro
danielterceiro
posted in Razer Support
Razer Cortex installation fail

Hi guys, hope you can help me with this problem, I looked around the forum but couldn't find any answer so, I`m trying to install razer cortex on my laptop and I keep getting installation fail, saying that its not supported by my version of Win, which is Win 10 and code error 1, as show on the screen shots, any way around this? thank you

0
danielterceiro
4 years ago
C
Choka10
posted in Razer Support
Necesito ayuda con la configuracion de mi Razer Kraken X Lite en Notebook

Hola comunidad hace unas semanas compre estos audifonos razer kraken x lite, hasta el dia de hoy no he podido configurar bien su sonido ni uso del microfono! necesito ayuda, he buscado videos pero nada claro aun

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C
4 years ago
G
gdreyv
posted in Razer Support
Razer Synapse Service Process.exe - Application Error

I'm facing an error from time to time when I switch off my laptop: .NET-BroadcastEventWindow.4.0.0.0.1a8c1fa.0 This app is preventing shutdown. With a popup: Razer Synapse Service Process.exe - Application Error The exception unknown software exception (0xe0434252) occurred in the application at location 0x00000000757D4402. In events I see first event: Application: Razer Synapse Service Process.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ObjectDisposedException at System.IO.__Error.FileNotOpen() at System.IO.FileStream.Flush(Boolean) at System.IO.FileStream.Flush() at System.IO.StreamWriter.Flush(Boolean, Boolean) at System.IO.StreamWriter.Flush() at Microsoft.VisualBasic.Logging.FileLogTraceListener+ReferencedStream.CloseStream() at Microsoft.VisualBasic.Logging.FileLogTraceListener.CloseCurrentStream() at Microsoft.VisualBasic.Logging.FileLogTraceListener.WriteLine(System.Strin

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G
4 years ago
Z
Zhnz1
posted in Razer Support
Blackwidow Chroma V2: Random white flicker around numpad

Hi! My numpad randomly flickers white and I haven't found any fix, seems to be a common issue too. Some day I notice it doing it a few times, other days I don't notice any flicker at all. Unfortunately I can not provide any video evidence as this flicker is unpredictable and very short. This is already happening for several months and I thought Razer would fix it with a software update, but now it's slowly driving me crazy. Not only is it annoying but also breaks the immersion in some games. I really hope someone can help me out here. My firmware version is up to date btw. Thanks.

3
Razer.Speedcr0ss
4 years ago
S
spmcdonough
posted in Razer Support
Vocal transcription in the Opus companion Android app

Hi Folks, I love my new Razer Opus headphones. I own many different headphones from a variety of vendors, and these are easily up there with the best of them. I have what I suspect is an easy question to answer - I just can't seem to figure it out on my own and hoping one of you have climbed this mountain already. I loaded the companion Android app on my phone and began playing with it. When I started playing some music, I noticed that the app attempted to transcribe vocals that appeared in the music with varying degrees of success. I then figured out that I could move the window up or down on my phone's screen. It was also possible to dismiss the window by swiping the textbox off the bottom of my display. The problem, though, is now that I've dismissed that transcription textbox ... I can't figure out how to get it back. Nothing appears in the settings menu, none of the buttons in the UI seem to have anything to do with it, and the FAQs don't even mention the feature. What am I mi

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S
4 years ago
V
Vanillafastguide552
posted in Razer Support
waiting for a response from support 2WEEK

Hello, I've been waiting two weeks for an answer from the support team. my file number: [Incident: (*Removed for security reasons)] I have not received my package, I have sent all the necessary documents to the online chat (proof of delivery not signed etc.). We are talking about a razer blade 17 worth 3500 euro !!!...

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Razer.Speedcr0ss
4 years ago
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HotDawg214
posted in Razer Support
BlackWidow Elite on-board memory won't load without software

Support, Just bought the blackwidow elite few days ago. The on-board memory slots seem to work only on PC with Synapse. Even when you assigned the global shortcut keys to cycle through the profiles, it only works on PC. When connected to PS4 using the key to cycle through the profiles stored in the on-board slots has no affect. Doesn't seem to be true on-board memory like the other keyboards. All works great with the help of the software, outside of this seems useless overprice keyboard. Does anyone know away to switch profiles playing PS4 or without Synapse? Regards, John

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H
4 years ago
J
JaydontheThingInsider
posted in Razer Support
Razer won't log me in!

After updating Razer Central, this didn't happen for about a week and now it's come back. Here's the videos (split into 2 cause I don't want you to even see the asterisks of my password): https://imgur.com/a/hghUoEf

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J
4 years ago
C
Craigritchie1990
posted in Razer Support
PS4 Bluetooth connection

Received the raiju ultimate controller today spent the last few hours trying to pair this to PS4 with no luck Controller works with usb cable is there anyone who can help me with this issue would be ,ugh appreciated

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Razer.Speedcr0ss
4 years ago
J
jamietownsend
posted in Razer Support
USB-C - monitor no longer works

Hi all, I have a Razer Blade 15" (Mid 2019) - Advanced Model For the past 6 months I have used a usb-c monitor (Dell S2719DC) with my laptop and all has been well. Until two days ago when I turned the laptop on and the monitor is no longer working. The error is: Display connection might be limited Make sure the DisplayPort device that you're connecting to is supported by your PC. I've tried all the stuff I could find online, updated drivers etc. But to no avil - any advice?

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Razer.Caziel
4 years ago
O
OhZack
posted in Razer Support
Thrasher 7.1 PS4 Volume problem

I tried to contact the support the 11th of May but i receive no answer... (*Omitted for security reasons. Please check the Insider house rules) The issue is that the volume when the headset is connected to the PS4 isn't loud enough, what i mean by that is that if i connect the dongle to the PC the volume is all right and i think the problem is a software problem because as i said the headset does get to the max volume on PC but not on PS4 and (on PS4) the general volume (both game and party) at its maximum it feel just ok ( but i'd prefer a little be more). I tried to update the firmware (version 50) that in the notes says "Fixed the issue that some of the devices may have no audio when connected to PS4. (When users complain that audio is not loud enough when connected to a PS4)." that is actually the exact issue that i have but when i try to update the software it says that the headest is already updated to V50 but the problem still remain.

5
Razer.Speedcr0ss
4 years ago
TOMciastyyy
TOMciastyyyInsider Mini
posted in Razer Support
Razer Nari - not working mic :(((( fix please

Feeling very bad for these 150$... This is no what I expected. I have the latest synapse, mic is unmuted, set to 100% volume, Windows Microphone Privacy are turned on. Rly idk what to do help, please...

7
Razer.Caziel
4 years ago
R
retrospotVolt312
posted in Razer Support
Razer Opus can't pair with either Android or IOS

Hi Guys, I've just got my razer opus today, sadly after a long battle I've only managed to connect it to my PC. I've got the app, it says it's connected, I can see the battery status, but It doesn't seem to have any connection. Blue light keeps flashing which means it is waiting to be paired... I have cleaned my phone, reinstalled the app a couple times, gave it all the permissions etc. It also won't pair without the app, but instruction doesn't say if I need it or not, I assume I do need it to pair it. After i connect it through the app it literally disappears from the Bluetooth devices list on my phone. Did it on two phones already(galaxy s9+ and iphone xs), is there any issue with the app maybe? It works fine with my PC, only mobile pairing seems to be an issue... Does anyone else experience this?

14
Razer.Speedcr0ss
4 years ago
D
djjtla
posted in Razer Support
Nari ultimate xbox mic monitoring

Is there any way to adjust this ? Just bought this headset, coming from lucid sound ls35x where ppl could hear me fine.. Now the guys on my party can't hear me very well.

1
Razer.Speedcr0ss
4 years ago
A
AQUAMARINEgreatTulip505
posted in Razer Support
Audio issues with Razer Kraken TE

OS: Windows 10 Synapse Version: 3.5.531.51418 Product: Razer Kraken Tournament Edition P/N: (*Omitted for security reasons) Good evening, I have not had this headset very long at all. A couple weeks maybe.. I have already tried contacting support about the issue and tried doing some of my own research with no helpful results. When i bought these they worked wonderfully, they were loud, clear, and i could hear everything. Now today, halfway through the day they got 2x quieter for NO REASON, and i can barely hear sounds i need to hear, like footsteps and grenades skating across the floor towards me, for games like COD: Warzone and the like. I don't know if the drives inside the headset are dying? If so that is extremely quick and will probably not be purchasing another Razer headset if this is the case. Also, it doesnt seem to matter what changes i make in Razer Synapse because i hear absolutely NO CHANGE no matter what i change in the program audio wise. I absolutely loved these things

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Razer.Speedcr0ss
4 years ago
R
Radioactive999
posted in Razer Support
Blade Stealth Late 2019 Crashing

Ever since I got my blade stealth a few months ago (Mercury white/iris plus model) it has frequently crashed. When this happens the screen turns partly pink and green and sometimes also causes the laptop to make a loud buzzing noise. Is this a known issue and are there any fixes

1
Razer.Speedcr0ss
4 years ago
TOMciastyyy
TOMciastyyyInsider Mini
posted in Razer Support
Razer Nari - not working microphone, any fix please?

Hi everyone, I have a problem with that my microphone is not working. I tried almost every fix that I found. The worst thing is that I don't know the reason for it. Yeah, my mic is not muted, the microphone is on 100% volume, Windows microphone privacy settings are turned on. Windows Troubleshoot is not even trying to help me, so I'm here to ask for help from someone. Feeling bad for these 150$ ;/

1
Razer.Speedcr0ss
4 years ago
ItsHerobrine
ItsHerobrine
posted in Razer Support
Deathadder Elite Scroll light out of sync with other chroma lights

Hello! So a while back my DeathAdder Elite encountered a problem where the lighting of the scroll wheel does not sync up with the light in the logo or with other chroma enabled devices. I have restarted my computer Removed the DeathAdder Elite from USB connected devices and reconnected it Updated the Razer DeathAdder Elite firmware to v1.06.00 Here is a video of what it looks like. Now here's my brother's Deathadder Elite with normal working lights Now sometimes my scroll wheel light will just turn back to normal just randomly, but that is a very rare occurrence. I hope that this can be solved. Thanks!

1
Razer.Speedcr0ss
4 years ago
Z
Zzcold_
posted in Razer Support
Will Razer Ever Support For Mac OS Again? (1.15.4)

Razer Synapse 2 no longer works, on Mac and Mac users cannot get Razer Synapse 3. This means that I cannot customize the keyboard or set any settings. This is ridiculous. Can someone please answer if and when Razer will support Mac again.

1
Razer.Speedcr0ss
4 years ago
bizzoneMagenta235
bizzoneMagenta235Insider Mini
posted in Razer Support
Tartarus Pro Duel Function Keys NOT WORKING

I decided to try posting on the forums to see if I could get any help with this issue as I could not find any answers about this anywhere. Tartarus Pro Duel Function keys Do Not work. I purchased 2 Tartarus pro and the duel function keys do not work on either of them. My wife and I play RPG's together and the Tartarus Pro advertised the duel key functionality with the ability to assign 2 functions to a single Key. With one ability firing off with light presses and the second firing off with full hard presses. This would be good for programing too but it doesn't work because both inputs are actuated on a hard press instead of just the one. When the duel function is setup, instead it will input both key functions all the time. Same exact issue on both Tartarus'. This makes the Duel Function Option not unusable for gaming because it will keep firing off both abilities at the same times rather than just one or the other. None of the technicians I chatted with had the hardware in fron

8
Razer.Speedcr0ss
4 years ago
Hardmodelive
Hardmodelive
posted in Razer Support
Not getting silver with supported games

Hello community, As of today the supported games are COD MW and Minecraft, i own both of the games but upon playing i don't receive the message "game started, getting silver coin" after i close the game the circle still remains at 0/100 no claim button. https://gyazo.com/44f03685b2c724dde092c7ea7550b274

6
Razer.Speedcr0ss
4 years ago

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