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  • 42,279 Threads
  • 60,636 Replies
42279 Threads
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MoonBoots34
posted in Razer Support
Computer Audio Coming Through Mic?

Hi this is my first time posting in this and I'm asking for help I got the Razer Kraken headset and it worked solid without any issues for a few months and it has suddenly developed this strange issue where my computer audio comes through my mic and deafens everybody in a voice chat with me making it impossible to listen to music or play a game while using my mic without physically pulling the microphone jack out of my PC or Muting myself. I really need help I checked my Audio Mixer and tried turning off the listen to pc function but nothing I tried helped. If you have ideas or any way to help me please let me know.

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4 years ago
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Croatan
posted in Razer Support
Razer Kraken X USB mic static noise

I've bought a Razer Kraken x USB and they are really great besides the mic. It has always a static noise it's really anoying because I can not use this mic to record my gameplays. Isn't there any Razer software for noise suppresion? Thanks in advance! Croatoan

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4 years ago
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prince1985
posted in Razer Support
Huntsman Elite Repeating Key Strokes

Hello, Once in a while my keyboard seems to be repeating key strokes... It doesn't always happen, and I can't always replicate it which is frustrating! The wrist rest is properly aligned, I checked 100 times! Any help would be much appreciated, I have Synapse 3 installed, and I have the latest firmware installed. Thanks.

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4 years ago
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Fanatik994
posted in Razer Support
Issues with Razer Kiyo

Hey guys, thought I’d post here before pulling my hair out! I recently bought a Razer Kiyo, possibly for streaming down the line but currently just for video chat with my DnD players while we’re in lockdown. It’s a great cam and I’m really enjoying it, but every time so want to use it I have to unplug it and plug it back in to get Discord or any other program (streamlabs) to register its there. I have Synapse 3.0 and all my drivers are up to date as far as I’m aware, can anyone tell me what I’m doing wrong? Discord will register its there, telling me USB camera is plugged in, it just won’t use it until I unplug and replug. Thanks for any insight!!

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4 years ago
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Shraik_
posted in Razer Support
CODE

good afternoon. I bought Razer Kraken x headphones, I didn't have the 7.1 audio activation code in my package. could you send me this code? thanks.

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4 years ago
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sleeklinkCatalinaBlue489
posted in Razer Support
Horrible support for Nari Ultimate Xbox

I've been getting horrible runaround from support regarding a Nari Ultimate Xbox headset for the past week. One of the earcups snapped off of the headband during normal use as my son was taking it off of his ear. This is a $200 headset that's only 4 months into the warranty period. Support initially refused my claim, stating that the headset broke due to misuse/abuse, which is NOT the case. This happened during normal usage. Case was escalated to management for resolution, and I've been getting nothing but runaround for the past 5 days. Contacted support on 4/2 to open a case. Was initially give the excuse that the headset broke due to misuse. When I stated this was unacceptable, I was told the case would be escalated to management for possible return/replacement. After 48 hours, I received no update and contacted support. Was then told it was still in escalation to "Higher Level Support" and would get an decision within 24 hours. Another 48 hours passed again with no answer. Contact

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4 years ago
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Steele-Sandler
posted in Razer Support
Order not showing up in my account

I bought a BlackWidow keyboard on the Razer store about an hour ago, but the order isn't showing up in my account. However, I can see in my banking app that the $117 was deducted from my bank account. Why is this?

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4 years ago
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coastCadmiumRedfirst086
posted in Razer Support
Nari Ultimate Stopped turning on suddenly

Hey all I just got Nari Ultimate headphones for my birthday at the beginning of April. I liked then and they were working well until this morning. I finished gaming and powered them off and put them down like normal, and when I came back a few hours later they wont turn on. I plugged them in and changed outlets and they wont even light up like they are charging. Any ideas of trouble shooting I can do? or a quick fix? Thank you

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4 years ago
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Obedientsilver
posted in Razer Support
Razer Seiren Elite and synapse

Does the Seiren Elite connect to either of the synapse programs or not? I haven't been able to get it to connect and cant find anything online if it does.

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4 years ago
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Thaccmare
posted in Razer Support
Kraken 7.1 2019 outputting blowing-like sound

This is kind of a weird issue but when I talk to people through the Standard Kraken 2019 mic they say that it sounds like I'm quietly blowing into the mic (I don't breathe heavily). The weird thing is that it only happens to people who are in my city. I've asked people who live on the other side of the US and they don't hear anything like it. I've tried using Discord and in-game chat (Fortnite, Modern Warfare, CSGO). The only thing that seems to not pick up the sound is Google meets. When recording it works fine. I appreciate any help I can get. Thanks!

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4 years ago
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OldGraves_
posted in Razer Support
Issues with Synapse 3, Origin, and Discord

Hi there. I recently purchased a pair of Razer Kraken Tournament Headphones. After setting them up according to the instruction manual, I encountered an issue with Discord. If I'm using Synapse 3, Origin games disable my Discord functions. I am no longer able to hear anyone in the call, and my mic no longer picks up any sound. The only way to fix it is to Alt+Tab, leave the call, and then rejoin it. However, as soon as I maximize the game, my Discord features deactivate again. Running the games in Borderless-Fullscreen or Windowed also seem to fix the problem. For now, my only true solution has been to uninstall Synapse 3 altogether, which is a big disappointment because I feel as though I'm missing out on a major feature for my new product. If anyone has encountered a similar issue, please let me know. The games I encountered the issue with: -Dead Space 3 -Star Wars: Battlefront II -Battlefield V -Apex Legends

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4 years ago
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ruumiska
posted in Razer Support
Razer Nommo Chroma 2.0 Audio Quality problem

Just bought myself a brand new pair of Razer Nommo Chroma 2.0, plugged them in and installed Synapse 3 with it. Other than the sound quality, they work no problem. The sound quality is my main issue. Is there any way to, I don't know how to put it, but increase the quality? My old Creative speakers could be enhanced in a couple of ways, and did sound very good but I personally wanted an upgrade from that. Feels like my sound experience got downgraded... For example, the Default Format in the advanced sound settings is stuck on 16 bit, 48000Hz (DVD Quality) and can't be changed. I was able to change this setting with my old speakers, but not with my Razer ones. Any way I could try to mess with those settings? I know it's the default setting for the speakers, but why can't it be changed? It did make a huge difference with my Creative speakers... Thanks a ton for any kind of tips and help. Best regards, Ruu

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4 years ago
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adekijat999
posted in Razer Support
molpoints

RM0 You have requested to purchase RM5.00 for MOL MY - MOLPoints MY - Mobile Payment - Celcom (Order Id: 011Z1L36WO525CB802456). Your TAC is 1152 and will expire in 3 minutes. BEWARE OF SCAMMERS. DO NOT share this code to unknown sources. Sincerely, Celcom.

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4 years ago
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KriticalMass
posted in Razer Support
Razer 2

Do not buy the Razer 2..Speakers crackle and won't charge now after 5 months . Because of their crappy built product I have to go without a phone which I use to make living while I send it in to see if they can fix it.. Razer send me a replacement phone and you can have your piece back.

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4 years ago
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Beardedbob
posted in Razer Support
Razer Hypershift not working on Viper

This is now working, please delete.

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4 years ago
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DODO1991BFT
posted in Razer Support
Razer Raiju TE static noise

My razer Raiju tournament edition makes my headphones make a weird static/white noise when they are plugged into it. It is not my PS4 that has the problems since it happens when the controller is connected to my PC too. I have updated all of the software and it still has not been fixed. I use the Razer Kraken X Lite when it comes to headphones but they do not seem to have the problem is they do not make the static/white noise when they are plugged into any other device. My Razer Raiju has not been damaged or modified with as I just got it 2 days ago and it was brand new.

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4 years ago
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jeti81
posted in Razer Support
Nari Ultimate

So my Nari Ultimate arrived today and I need some help setting it up. When using it in wired mode there is no sound. I set the headset as default in sounds. Also when in wired mode synapse doesnt seem to detect the headset. (dont know if its designed that way) I've reinstalled synapse but still nothing. It basically only works in wireless mode which is kinda annoying since I want to use the hypersense for a long time. Thanks! Take care. -jeti81

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4 years ago
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sharpTANZANITEPlumWeb935
posted in Razer Support
Speakers crack periodically instead of playing the sound

Hi, my Blade 15 is now about 6 months old. I usually use it with Bluetooth headphones, however recently I have started to notice that when I start it (and before connecting the headphones) the speakers are cracking. And while they do so, no sound can be played. There is just cracking. This stops after few seconds and then the sound can be heard again, however without headphones the cracking comes back periodically. I have tried to reinstall the Realtec Sound Drivers but to no avail. To be honest it seems like there is a lose cable or contact inside since fiddling with the angle of the screen sometimes solves the problem for a while. Please advice on how to solve that.

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4 years ago
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Digi7y
posted in Razer Support
Just got my Razer Kraken 2019 headset and i found out that the Surround activation code is missing.

I managed to activate my product, but i cannot activate the 7.1 surround sound because the activation code is somehow not included in my box. Can i get an activation code from razer directly?

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4 years ago
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retroVividRaspberry385
posted in Razer Support
Display

I can't seem to get my PS4 Pro displayed on my TV through my Razer Ripsaw, what am I doing wrong?

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4 years ago
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GoodBoiRazer
posted in Razer Support
Razer Blackwidow Chroma v2 malfunctioning.

Hey, Recently from a couple days a go I've experiencing some issues with the "D" key on my keyboard. The keyboard is around 1.5 years old. The problem is very much visible while typing a lot or gaming. Sometimes the key doesn't register my input or it registers it after a second delay when i hold it very hard. Sometimes it works completely fine like now while I'm writing this thread. I'm not sure if I can currently find the warranty for it. I've cleaned the key caps and the switch itself with compressed air. My questions are: Can I fix this myself and how? And if I can't, what should I do? Thanks in advance, Alex

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4 years ago
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thinkfocusDeepPuce869
posted in Razer Support
Can we please get Synapse 3.0 on macOS?

On the old forums there used to be a sticky. Now it's just ads for warranties. Years later and I'm wondering: is there any hope for mac left? Or should I just switch to something else?

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4 years ago
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VeryPaleYellowplace224
posted in Razer Support
Razer Thresher XboxOne GoW5 edition

Hi, I bought the razer thresher Gears of War 5 edition for xbox one and i'm having problems with the mic. I mean, people say the sound it's to low. I do stream and i can confirm the voice its to low. Any one have the some problem? Thanks for your time ;)

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Razer.Caziel
4 years ago
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Pires1523
posted in Razer Support
PLEASE HELP ME!!!

I have the Mamba wireless mouse. Out of nowhere it will no longer work wirelessly. It is fully charged, all firmware is updated. WHen wired it works fine. When I unplug, it will work for about 2 mins, then the cursor will begin to lag across my screen, and then the Bluetooth light on the mouse stops flashing and I lose connection to my laptop. Please help me, I've tried every combo and can't figure it out. Thanks and stay safe during these crazy times. -J

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4 years ago
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DarkTanventurecounty405
posted in Razer Support
My deathadder chroma is recognised as a legacy device by S3 but not at all by S2

Yeah, until like 5 months ago my mouse was detected but that stopped. Ive deleted all razer's files and done a full reinstall but it still doesn't pick it up. Not really sure where to go from here

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Razer.Caziel
4 years ago

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