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  • 42,819 Threads
  • 61,423 Replies
42819 Threads
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yeyoung2002
posted in Razer Support
stealth 13 early 2019 speaker noise..

I bought the laptop yesterday but I hear annoying spearker noise everytime I play sounds on the laptop (music or video). How can I fix this problem? The sound is like somekinda bug flying inside the laptop (wing sound) brr...br....br...br..j..j.j..j.j..j..j.j....g.g.g.g.gg..g.g.g.g.g.g......j.j.j..j.j.j.j.j.j.....j.j... Also I hear to much noise inside the hardware like grgrgrgrgr...grgrg...grgrg..grgrgr... jjj... jjj... jjj. something like scratching

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4 years ago
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super_sajanas
posted in Razer Support
Power limit throttling on Razer Blade Pro 2019

Hi guys, I need your opinion on this matter. I have been in touch with razer support in terms of high CPU temperatures (90+). They asked me to download intel XTU and show them the statistics. These were the results. It shows power limit throttling. Results in balance mode under stress test: Results in custom mode (CPU and GPU in high mode): Is that normal to get this power limit throttling and negative max core frequency (sometimes after restart it shows positive value - system bug?). When razer support team saw the results, they replied: What is your opinion about this issue? Could you please check on your systems what the results are with intel XTU (takes a few minutes). I would like to find out if there is really a problem with my system or is it normal case among razer blade users.

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4 years ago
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kurisutyan0999
posted in Razer Support
Bought Razer Kraken headphones, after registration does not come the code for 7.1 SURROUND SOUND

Привет. Я купил наушники Razer Kraken, после регистрации я не получаю код на свою электронную почту для 7.1 SURROUND SOUND. Я не знаю, что делать, пожалуйста, помогите мне.

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K
4 years ago
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Skizoi
posted in Razer Support
DPI feels slow.

So I just recently switched from a TeckNet M009 Gaming Mouse to a Razer Deathadder Elite but my DPI feels slower compared to my old mouse, the DPI is the same, set to 1000 in both mouses. Yet the Deathadder feels slow compared to the other one. I don't think its the weight of the mouse that make it feel slow because I require more space on my mouse pad now to move my view around compared to the m009. I can't figure out what it is, so I would appreciate some help, thanks!

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4 years ago
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NicoTing
posted in Razer Support
Razer Kraken 7.1 V2 Mic not working properly when Razer Synapse is not running

Hi all, Yesterday I did some changes on my headset's settings using Razer Synapse, then after exiting the Synapse the mic becomes chappy , but when the Synapse is running its clear. Heres the recorded sound: https://voca.ro/dstKsoTc7zz Heres the configuration: Does anyone knows how to fix this issue? Another question, how to restore default settings of my headset? Thanks, NicoTing

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4 years ago
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Flankercold
posted in Razer Support
Incorrect sound positioning

Incorrect sound positioning in rainbow 6: siege (mixed up the sound in front of me, behind me, left and right).

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F
4 years ago
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saltymilk
posted in Razer Support
Razer Kraken Kitty Volume slider not working

The volume slider on my newly purchased kraken kitty (located on the back) when I turn the dial on my screen the volume level appears but doesn't move in anyway it just tells me the current volume number. Im on a windows 10 PC. This headset is new and fresh out the box and was working just a few hours ago.

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S
4 years ago
hckraft
hckraft
posted in Razer Support
Crooked Basilisk - with video

Inability to stand on designed feets and keep position of itself and cursor while performing main functions (clicking buttons). Can please someone confirm a defect? Or thats just me wants too much from a $170 mouse? Cofused, because never seen such mouse defect in my whole life. It is also hardly noticeable for eyes. You need to look very closely. Slightly curved mouse bottom. Enough to make mouse feets loose the contact with the table, and whole mouse start to wiggling under thumbs. Just for a one damn millimeter. But when you work with that whole day long. Well. rage, boiling blood and all that stuff, which decreases productivity to about zero.

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Razer.Speedcr0ss
4 years ago
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GrandMoffJoseph
posted in Razer Support
[Razer Phone 2] Sudden acceleration in battery drain over last ~2 weeks

I didn't see a thread on this, but I apologize if I've created a duplicate anyway. Issue: Sudden, excessive battery drain on RP2 device Carrier: Verizon (USA) Android OS: 9 Last updated: Approx. 2-3 weeks ago (via usual notification that a system update was available) Details: Since last update, I've noticed a sudden increase in battery drain. Even with no apps in the app tray, I've watched the RP2 drain over 20% battery in less than an hour As I type this, with only Chrome and Gmail open, my phone went from 100% to 68% in 1.5 hours Setting changes to reduce frame rate, resolution, and Chroma use have had no effect. Same with disabling-reenabling battery saver and "active battery" management Turning Cortex to "battery save" had no effect either Other than web surfing, I play a few mobile games. BUT, over the previous 18 months with this phone, neither of those games has caused the kind of battery drain I've seen recently. I'm not alone on this either. Multiple users are reporting

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Razer.Speedcr0ss
4 years ago
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Dylan.anderson
posted in Razer Support
Razer synapse changing mic volume

How come whenever I change the volume in a game like modern warfare does razer synpase change my mic volume?

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Razer.Speedcr0ss
4 years ago
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retrotoolsMidnight407
posted in Razer Support
Deathadder Chroma cursor get's stuck

With no surface calibration, my cursor will slightly get stuck on a point and wiggle a little before moving again. When I try to calibrate it to my Firefly mousepad the problem only intensifies (the cursor wiggles around a point and gets stuck even more), making it near impossible to navigate to different parts of the screen. Any ideas for how to fix this? I've tried turning my computer on and off, restarting the mouse by hlding down left click, right click, and the wheel, and unplugging it and plugging it back in.

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4 years ago
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Timocity
posted in Razer Support
Razer Chroma

I have been having chroma issues with my huntsman elite keyboard. It no longer changes lights upon opening a game that has a chroma profile such as overwatch, it also no longer works with the chroma visualizer. The regular light settings work and I can change them as I like but once a game or the visualizer is opened the keyboard will just maintain a solid color. The problem occurred a while ago then fixed itself but now the problem has returned. I have tried reinstalling synapse 3 a few times. Nothing has seemed to work

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4 years ago
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Rubypulsefront214
posted in Razer Support
Switch replacement

I have problem with my "W" switch in Razer Blackwidow chroma v2, and i have a question Can i use switch from Razerkeychain chroma as replacement and it will works (switch and rgb led)? Or can i replace led in switch?

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4 years ago
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itsCheshire
posted in Razer Support
FedEx Clearance Delay

Hello, I ordered a Razer Viper Ultimate and the fedex tracking said there is a clearance delay. Is there anything I have to do on my end or?

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Razer.Speedcr0ss
4 years ago
K
kobajack
posted in Razer Support
Blackwidow Chroma V2 Anti Ghosting Problem?

The "A" key on my Blackwidow Chroma V2 keyboard does not work when I press the "ctrl" and "shift" keys simultaneously. https://streamable.com/qbtwah

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K
4 years ago
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xEpiiX12
posted in Razer Support
Man o War and Synapse 2 problem

Hey i have this issue now a since the "Old Devices" Update from Synapse 3 in my Synapse 2 everything is "Up to Date". i don't know how to fix this, i clean install everything from Razer but it dosen't work at all

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4 years ago
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PhantomXEO
posted in Razer Support
5354

35345

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4 years ago
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QuickRulez
posted in Razer Support
Razer Chroma not working properly

Hello, I have a problem with my razer chroma. everytime when i go in chroma studio and click on the wave effect my Razer base station will give very soft lightning especially with the color red and it's the same with my Razer firefly. Also when is use the wave effect it gives the whole side a light and not per block, i don't know how you can change that? It's only when i use Chroma studio because if i use the quick effects the wave is working as it should. Hopefully you guys know what i can do

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Q
4 years ago
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linktechApricot964
posted in Razer Support
reseller question

Hello Im in Turkey and want to know if I'm able to be razor gold gift card reseller and if yes how can i do that... thanks

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4 years ago
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ren.zapata
posted in Razer Support
Help! Razer Huntsman

My shift key color is unsynced to others, so i try to reset my keyboard to try to fix it and after i reset it the keyboard is not working, not registering any key press but the lights are working.

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R
4 years ago
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Hoggs_Fatly
posted in Razer Support
BlackWidow Tournament RGB works, only sometimes

I just bought a BlackWidow and this is my second day with it. I set it up using Synapse and I set a pleasing RGB pattern. The pattern animated for a few minutes but as soon as i opened a game it stopped animating. Even after closing the game it still doesn't animate unless I unplug it and plug it back in. The keyboard works great for typing and playing games, but this backlighting issue is kind of upsetting considering it's a brand new keyboard.

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4 years ago
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BlazejBlaze
posted in Razer Support
Replacement pads in Razer Kraken Pro v2

I have Razer Kraken Pro v2 headphones, everything is fine, but the pads started to break down. I would like to mention them, but I can't find them on the official RAZER website. Are they somewhere on the page and I just didn't notice them? Are they missing and need to buy unoriginal? Is it possible to fix it yourself (artificial leather comes off)? Or maybe there is a partner store where I can buy original ones? Thank you in advance for your help. P.S. If there are any mistakes here, I'm sorry but I'm from Poland :)

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Razer.Caziel
4 years ago
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Darkopanczez
posted in Razer Support
I threw my headset box. Can't activate 7.1 :/ halp

Like in the topic, I threw away my Razer Electra v2 box into the garbage.. now I could really use some 7.1 on them. Is it possible to get the key?

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Razer.Caziel
4 years ago
R
RUBYDarkRedhead282
posted in Razer Support
Synapse 3 Diamondback Chroma support

I just installed the Razor Synapse 3 software and its great but when will my Razor Diamondback Chroma be added? I went into a panic after installing and not seeing my mouse popup. It took me a while to notice that it was listed as a legacy device. I'm really missing out on some great features and what really kills it is that the mouse isn't synced up to my firefly chroma and ornata chroma. Please help. PS I still have my Razor Diamondback Salamander Red from 2005. What a great mouse!

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Razer.Caziel
4 years ago
Q
quickLilacEMERALD011
posted in Razer Support
Razer Huntsman Elite Space Key Sticking

Ive just bought a razer Huntsman Elite and have used it for a few hours. When I press the space key it stays stuck down for a few seconds when pressed how can I stop it from sticking? Thanks

1
Razer.Caziel
4 years ago

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