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  • 42,792 Threads
  • 61,384 Replies
42792 Threads
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Jkxxxy
posted in Razer Support
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1 year ago
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buzzMediumOrchidguide879
posted in Razer Support
aktiverings kode

Jeg kan ikke få mit headset til at køre 7.1 sound ?? Hvad gør jeg galt det er et RAZER BLACKSHARK V2 - KABLET SPILHEADSET + USB-LYDKORT - SE - VERDENSEMBALLAGE. 'Hjælp''

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1 year ago
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bugfoodev
posted in Razer Support
New cell phone/number

I need help changing my phone number on my account to recieve OTP to redeem things on the store.

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1 year ago
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MetalMilitia
posted in Razer Support
Razer Kiyo low FPS no matter the FPS selected

Hello. I have a Razer Kiyo updated to the latest firmware. It seems to be running at about 10-15 FPS no matter the resolution or FPS selected in OBS. I have tried uninstalling and re-installing to no avail. Is there a fix for this?

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1 year ago
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rainnheart
posted in Razer Support
razer basilisk v3 scroll click didnt work when playing cod modern walfare II

is there anyone who have this experience & know how to solve it, i can bind it with scroll click, but when the game start, the scroll click is no use.. i dont know why.. pls help, thanks.

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1 year ago
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RichMaroonSHELLaero957
posted in Razer Support
Razer Gold INVALID CODE how to fix?

appearing after redeem of code:

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1 year ago
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josch2k
posted in Razer Support
Will the new 16" and 18" Razer Blades finally get a battery charge limit to preserve battery health?

Hi together, I'm considering upgrading to my 2019 Razer Blade to the new 18" model. My working habbits shifted over the years, so that my Blade was on cable for 90% of the time. So this is the last showstopper before placing the order as all competitors (MSI, Lenovo, Asus) nowdays have sliders to set the State of Charge between 50-100%. Will Razer finally implement this with 2023 models? Thanks josch

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1 year ago
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dailycountyCerise029
posted in Razer Support
Razer Chroma X

Hi, The 3 key on the top row no longer works because of a static shock the other day. The LED on that key is fine. All other keys are fine. From looking at old pictures, I notice that there is a resistor/diode of some sort for each key. I am wondering if the little resister/diode controls power to the key. I'd rather not replace a perfectly good keyboard because of 1 key.

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1 year ago
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TheJuzzo
posted in Razer Support
Having an issue with the RMA team:

Hello, I have a keyboard that the techs declared defective and that it needs an RMA. Im having issues with the next step and the support ticket is very circular in regards to it. In a nutshell, they keep saying they have sent an RMA email which I do not receive. They sent me a link to use instead which gave me a "HONK you cannot access another users RMA" message. Ive had 3 different techs claim to send 3 different RMA links since then. They are not in my spam folder let alone my email. I have provided an alternate email for them to use and a phone number to contact me with. The email in regard to the ticket is so long it is a pain to scroll through and it goes nowhere. How do I escalate? Ive tried through your twitter support account and this has just gotten me more techs saying they emailed me an RMA I never get.

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1 year ago
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Meow_Boingy
posted in Razer Support
Wolverine v2 pro polling rate

whats the polling rate on the wolverine v2 pro controller?

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1 year ago
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arkasun
posted in Razer Support
Razer Core

Hi all, Im trying to setup razer Core without much luck. I have purchased the following graphics card: Gigabyte GeForce RTX 3070 EAGLE OC 8GB GDDR6 RGB LED LHR Graphics Card I have followed the instructions and insterted the card in the box but the graphics card is not being picked up by my Dell XPS 13 laptop. This is happening when I'm trying to install the driver of the machine. This laptop does have the thunderbolt cables. Do you have any suggestions? Arka

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1 year ago
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Cubehambo
posted in Razer Support
Email about affiliate

Hi dear support i would like to know i got email from razer that is saying Congratulations! You're a #RazerStreamer but i checked the email address, it wasnt normal email address, i would like to know more about this email, like is it real email from razer or is it scum, if its the real one what should i do. if its not i need to know so i will not get scum.

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1 year ago
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bossrt_mb
posted in Razer Support
Keyboard s/n won't register

Hi guys I keep trying to register my keyboard ornata v2 but it keeps telling me the serial number wrong,but I input exactly what printed on the label,so I can't register it.any ideas,or maybe a razer contact number. Thanks

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1 year ago
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indicava
posted in Razer Support
Razer Blade Late 2016 (1060) Intel HD Graphics freeze

I know this question is about a pretty old Laptop but maybe you can suggest a fix. About a month ago, my Blade (late 2016, GTX 1060) started freezing after a few mintues of use. By freezing I mean nothing responds other than a hard shutdown (long press on power button). After many long days of troubleshooting I finally narrowed down the issue to the Intel HD Graphics component. After disabling the Intel Graphics in Windows device manager the computer works consistently fine with no freezing. I have tried updating to the latest version of Intel HD Graphics 520 driver from Intel's website (Aug. 2022 version) but this did not remedy the situation. I work with a multi monitor setup and disabling the Intel Graphics is preventing me from using a second external monitor and is hurting my productivity. Any suggestions for a workaround / fix for this issue? Could this be a hardware related issue? Thanks!

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1 year ago
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pink_reaper
posted in Razer Support
Razer Blade 15 overheating after factory reset

A few days ago I had to reset my laptop. Drivers and OS were fully updated, Razer Synapse was reinstalled as well, but now games that used to run smoothly are causing my laptop to overheat.

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1 year ago
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Amberstoryawesome346
posted in Razer Support
Razer Synapse Black Screen

I've installed and uninstalled the software for more than 5 times, but to no avail. How to fix this?

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1 year ago
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JCMPersonal
posted in Razer Support
Razer Tartarus V2: How to set up 8-way d-pad to work?

Using the Razer Tartarus for years I could never figure out how to set up the 8 way d-pad. Right now I am using the "4 way" mode in game and it works just fine using up, down left, right in game & synapse. When I switch to 8 way no inputs are detected at all on the default profile and directional inputs in games. Am I missing something? What should be my key-binds in game? Edit: testing and working on gamepad tester, does it think its a controller?

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1 year ago
N4bawe
N4baweInsider Mini
posted in Razer Support
Tartarus Pro 20th key water damaged

Hi first post : I spilled water by accident on the Thumb key of my Tartarus Pro ( the one with the optical switches, the 20ths key ). It went from seldom working to not working at all. Since warranty expired I disassembled it and tried to clean it, but it all looks good. Sometimes on cold days it starts to work again. What I would like to know : - Is there something I could have overlooked? I fully disassembled it, even cleaned the ribbon connector. What I am looking for is something I should do, clean or pay attention to, that might let me fully restore it. - Is there a way to repair it? I have basic knowledge of electronics. - Could I use optical switches of other Razer products? I think a Huntsman version uses optical switches. Which products could work? Since it is the most isolated key I belive it should be easy to replace it, BUT I can not find a way to purchase individual switches anywhere on Razer's website and to buy an used full unit to be send to my country is quite exp

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N4bawe
1 year ago
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headIrresistibledepot668
posted in Razer Support
Razer Nommo Chroma Turn Off when connected to MacOS

I've got the Razer Nommo Chroma connected to a KVM built into a monitor. Speakers work great when using my Windows PC. However I use a Mac for Work, when listening to music they just turn off / go to sleep / comes across as they are crashing. This clearly isn't an isolated issue: Razer Nommo Chroma turns off randomly on macos - Reddit Nommo Pro automatically turns off - Razer Insider - Possibly has a solution but this doesn't seem to work for the Normal varient of speakers. Razer Nommo Chromas Keep Shutting Off Without Warning Attached a screen shot of the speakers clearly being detected in the MacOS Razer synapse software. How has such a simple issue that's been known for 5 years still not been resolved? How can I stop this from happening? Or do I need to just sell them and go buy something different?

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1 year ago
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vilas01
posted in Razer Support
Barracuda X - Mic cutting out & connection problems

I have ordered the Razer Barracuda X and didnt have any problems for weeks. However, sometimes it had minor connection issues. I have it connected wireless via the USB-C dongle. If i restart my PC it works again and the headset will pair. However, the big problem is, that my mic cuts out all the time now. I have no idea why. If i am in Discord/ or any Speed Test game ingame my mic cuts out every couple of minutes and they either hear nothing or just robotic voice which they cant really hear what I am saying. And my ping is always stable during that time so it has to be my mic.. Does anyone know a fix for that? Or has anyone ever experienced these problems?

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1 year ago
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NewCarbitfever255
posted in Razer Support
razer 7.1 no authentication found problem

i bought this headset about 2 months ago and i was using it very well then i got chanced my windows but i can't use the 7.1 surround program now. It says no authentication found and i can't log in, please help.

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1 year ago
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umttkz
posted in Razer Support
hi

I bought new headphones ( razer blackshark v2 x ). does not accept the activation code out of the box. this error : the code you have entered does not seem to be valid. Please try again.

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1 year ago
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Slims_Saints
posted in Razer Support
Не работают пару клавиш

Как отправить по гарантии клавиатуру

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1 year ago
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homeeverRedPurple886
posted in Razer Support
competitive mode in escape from tarkov thx audio

I can't turn on the competitive mode in escape from tarkov. All other profiles in the game are turned on normally

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1 year ago
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Awesomesmartinsider955
posted in Razer Support
How can I purchase THX SPATIAL AUDIO from Ecuador?

Hello, my name is Kevin and I would like to buy THX SPATIAL AUDIO, but when trying to buy it from the Razer store, it does not allow me to finish the purchase because I live in Ecuador.

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1 year ago

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