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  • 42,180 Threads
  • 60,526 Replies
42180 Threads
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KasjaneXX
posted in Razer Support
Razer Huntsman elite's multimedia buttons stopped working after synapse 3 update

Hello, I own Huntsman elite keyboard and today there was Synapse update so it updated automatically but after the update i can't change my volume or mute with multimedia buttons. Before update it worked as it should but now it isn't working at all. Buttons do work if i disable synapse tho. Is there a way to fix it or should i wait for hotfix update or something? Edit: i just noticed Function (FN) button does not work too Edit: Problem solved with Reddit's Razer support.

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K
5 years ago
U
UGRAG
posted in Razer Support
Razer Support Europe: Phone number does not exist

I have tried to call Razer Support Europe at the phone number 00800-25233758. The phone operator informs me that "The number you have tried to call does not exist". This phone number is precisely the one that shows up on Razer's support page and it was also indicated on one of the emails I have recently received from them. Hence, there is little doubt that the number is "correct" in this sense. But unfortunately it does not seem to work. A support phone number that does not work for items that are in this range of price is something beyond my imagination. So, I must be making a mistake somewhere. Can anyone instruct me on what I am doing wrong?

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Razer.Speedcr0ss
4 years ago
T
timbergus
posted in Razer Support
Razer Naga Trinity Polling Frequency Freezing Games

Hi all, I have bought recently a Razer Naga Trinity, and I'm having problems because GW2 freezes if I move the mouse inside the game. Researching on Internet has discovered me that the polling frequency of the mouse is the problem, so I have reduced the default frequency from 1000Hz to 125Hz in Synapse settings, and now the game goes just fine. This also happens if I use the mouse without having installed the Synapse software. Do you know what is happening here? What is the default polling frequency of the mouse without the Synapse program installed? How can I fix this problem? Thanks

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Razer.Caziel
5 years ago
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bestMountainMeadow731
posted in Razer Support
Item serial number is unknown

I purchased a razer blackwidow v2 keyboard about a year ago and i wanted to register it today I double checked all the numbers and it still does not want to work

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Razer.Speedcr0ss
5 years ago
S
Sadsoft
posted in Razer Support
Synapse 3 - All sorts of issues

I swapped out my Blackwidow Chroma for a Blackwidow Elite on my new build. The keyboard is great, but the software is giving me major headaches. 1. I can't put anything onto the internal memory. The software spends an inordinate time locked up before eventually saying that it failed and I need to try again. So far I haven't needed this, but I tried it a few times because... 2. Chroma doesn't work. It defaults to Spectrum or a solid color at seemingly random. One time (and I mean one time) using the Visualizer module was able to turn the light on and off using the preview function. Beyond this, it never applies anything done in Studio. About 75% of the time, Quick Effects' drop down menu isn't there. The other 25% of the time, it does nothing. A little icon saying that only one Chroma device is connected appears sometimes that doesn't do anything when clicked. 3. The software doesn't launch correctly half the time. All services can be running and the tray agent says it isn't. Kill t

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Razer.Speedcr0ss
5 years ago
M
morfeas_ntInsider Mini
posted in Razer Support
Synapse 3 asks for password every time

Hello there. I am using synapse 3 and a deathadder essential. Every time i boot , synapse asks for my password ( my username is ok ) , even though i have checked to remember me. Me pc has win 7 , 64bit. I have tried uninstalling and installing again. Everything works ok but it is frustrating to type my pass every single time, since i reboot many times daily. Any tip would be appreciated .

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Razer.Caziel
5 years ago
Reaper-IWP
Reaper-IWPInsider
posted in Razer Support
Less Tech Support, but #RazerStreamer program success

The #RazerStreamer program is an exciting new venture for myself, that has some extremely high potential for growing inside the Razer fan base and increased support for a product line that has unified individuals worldwide by bringing us together. The initial action of streaming under the program opens the door for more advanced activity, that both supports Razer but also provides a benefit to those taking part in the program by joining some of the other Razer programs like affiliate. To increase successful streaming for its members, beyond the generous benefits provided for joining, I think that another method to increase the success for this program would be working with other major streaming services. If #RazerStreamer members could get access through Razers Partnership program and developer programs to more tools for Streamers the benefit to both Razer and Streamers would be more successful. Suggestions like Streaming platform premium services to max streaming channel focus, or

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Reaper-IWP
5 years ago
A
AbeOfArabia
posted in Razer Support
Razer Synapse issues; lags when switching profiles and creates profiles on its own!

as the title says: my razer mouse keeps lagging out when switching profiles. and it constantly creates new blank 'desktop' profiles on it's own which causes it continue lagging when clicking chrome and back to the desktop/file-browsers £100 for a 'premium product' with squishy-mushy keys, a middle mouse button which always accidentally triggers tilt click & laggy software; yet somehow its rated 4 stars on amazon. who else is sick of this

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A
5 years ago
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sharpGoldFusionspot367
posted in Razer Support
Razer Nari essentials big problems

Hi there!!!! Now i bought a Nari essential and i love it but i can't get any audio out of the Thx audio output in the windows audio manager i have tried everything uninstalled a ton of times and all of that but i can't for the life of me get any surround sound from it since the THX channel dosen't work :( pls help :(

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5 years ago
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JASPERsleek725
posted in Razer Support
About 7.1 surround sound

Hello If i dont have activation code? How i can get activation code now? Or what i can do what i can get activation code? Because i dont understand. I have headset Kraken Pro v2. Register to the website, but did not receive activation code? Of corse i read what activation code had to be in the box headset, but there i dont find.

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Razer.Caziel
5 years ago
A
Ady1892
posted in Razer Support
Razer Blade 15 (2018) not updating to Win 10 version 1903?

Hi, Just noticed my Razer Blade 15 (2018) will not update Windows 10 to 1903. Go in to Windows Update and it is saying - 'my device isn't quite ready'? Not sure what to do now? Thanks in advance for any help/advice. Ady.

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Razer.Caziel
5 years ago
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aeroresources570
posted in Razer Support
Problem on my blackwidow ultimate 2014

Thats things only happens wth me!!! I turn on my pc today and noticied tha my keybord didn't work. when I type a key, the bw just turn off the leds and stop working. Few seconds after, the keyboard turns on, but when i type, the sabe thing happens. Now i'm typing with the Virtual Keybord. PS- I HAVE THIS KEYBORD SINCE 2015-

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5 years ago
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justinpags
posted in Razer Support
Known defect with Razer batteries bulging/swelling?

I just noticed that my 2016 Razer Blade's battery has started to bulge. I contacted support about getting a replacement battery. I also then started to search online about this issue and noticed that there are a lot of Razer customers complaining about this issue on Reddit, Twitter, YouTube, etc. It seems at first glance that this issue is so common that it ought to be recall-worthy. Does anyone know if Razer has issued a recall, made a public statement about the issue, offered warranty exceptions, or done anything else to address this issue specifically? I'm seeing multiple folks who have had their Razer laptop for less than a year experiencing this issue which seems really bizarre. I'm seeing far less folks complain about this issue for MSI, Alienware, etc. If after all these years Razer hasn't done anything to address historical battery issues like this and taken steps to prevent future issues like this, I'd be really hesitant to buy another laptop from them again, and I'd encourag

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D
4 years ago
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LeftStyles
posted in Razer Support
Razer Kraken Chroma v2 not detected in device manager and synapse

Okay, so i found my Razer Kraken Chroma v2 headset and i plugged it in and everything was ok, but then i did a sound test and the mic quality didn't change, nothing if i pull the microphone away, unplug etc. Then i opened sound and then playback devices and i can't see my headset, same with device manager. I had synapse already downloaded but not used. I logged in and it does not detect it. Laptop : Acer Aspire e5-575g Audio Drivers : Realtek High Definiton Audio (sorry for bad english)

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5 years ago
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CrulaminS
posted in Razer Support
Blade 15 (2018) Refusing to Boot

Apologies in advance if the formatting sucks, as I’m having to post this from mobile. I’ve been using my Blade 15 for going on a year now with virtually no issues until today. Yesterday I decided to upgrade my RAM from 16gb to 32gb, and for the rest of the day everything was flawless. Going onto today, everything continued to work fine until I did my routine system clean-up (standard fare, plus Cortex’s scan). This is when the problems began. About 10 minutes after Cortex finished, programs began to randomly crash: Firefox, Synapse, even Windows Task Manager. My first instinct was to reboot the computer, and that further exasperated the problem, as now I was getting severe screen tearing on all programs, and the crashing didn’t stop. At this point, I decided to try to reinstall Windows (after backing up important files), and this was the killer: after rebooting the computer again so I could begin the process, it wouldn’t even boot. Even the BIOS was unreachable. All I could get was f

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Razer.Speedcr0ss
5 years ago
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Saffronfocusventure491
posted in Razer Support
Razerblade Pro 2015 Plugged in flipping to battery mode and shutting down

I have this model RZ09-01172E52-R3U1 that has been working great for years and now I cannot play any games for more than 20 minutes and then it will shut down and need to recharge the battery. According to the battery settings app it is switching from battery mode to plugged in mode and back and forth about every 5 seconds. I have read about this happening to other people and they say that replacing the charger is a solution. What charger can I buy for my laptop that will work? Is there another solution that has worked? KMF

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Razer.Speedcr0ss
5 years ago
A
Agentwalker
posted in Razer Support
Huntsman Elite Colours

Hi, I've been having strange issues on and off with the keyboard. Generally, it's fine but quite often it randomly just decides to either not respond (lights go off) or it just doesn't respond and the only way to get it working is to unplug the USB cables and reinsert or even restart the PC as it sometimes locks the entire thing. I've since uninstalled the software and so far so good. However with doing that I've lost the custom key colours I setup and instead it just cycles colours. I thought there was some internal memory on the keyboard that allowed you to set the colour settings using the software then save it to the keyboard?? Is there any way to keep my colour profile but not have the software installed?

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Razer.Speedcr0ss
5 years ago
S
Shadowplays777
posted in Razer Support
Razor raiju tournament edition right stick drifting

its been literally 30 minutes since I started playing with the razer raiju tournament edition and the right stick is drifting.What should I do ??

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Razer.Speedcr0ss
5 years ago
S
Siliconmana
posted in Razer Support
Naga Trinity side keys not working

Had a fractured thumb and bought an Orbweaver to use with left hand as couldn't use Naga Trinity side buttons. Immediate issues - software incompatibility, not enough buttons. I should have returned but wasn't well enough to deal with it. Now thumb is healing and attempted to use Trinity side buttons. Not working. >Unplugged Orbweaver - no difference >Uninstalled Synapsee >Installed Synapse 3 - Recognises mouse, side button keys on default, still not working. >Rebooted between steps >Side keys still not working Any advice much appreciated as still in recovery...sigh...

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R
5 years ago
R
Royooo
posted in Razer Support
Razer Nommo Chroma serious sound problem

Hi! I'm having serious audio problems with my Razer nommo chroma speakers. They're working fine for anywhere between 1 to 5 minutes and then turn off automatically. While they turn of they make an awfull verry loud noise/sound. At first they were plugged in an USB Hub but also directly in the computer, the same problem occurs. I have no idea how to solve this ans i can't use the speakers at this moment. Please help :)

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5 years ago
D
Dubroc
posted in Razer Support
GameManagerService.exe crash (event error name: CLR20r3)

Hi, For some time, every time I restart my computer, Windows records an error in the event log in reference to the service Razer Game Manger (GameMangerService.exe). This only happens when restarting, not when starting for the first time or if I turn off and then start the computer. Comment that I have already tried everything that has occurred to me: - Repair Synapse 3 - Clean installation of Synapse 3 (previously deleting all files, folders and records on it) - Disable the service > Causing Synapse 3 not to work - Changing the type of service start to "Automatic (delayed start)" > An error of the same type is recorded only with different values I paste the text of one of the errors (omitting the part of "LoadedModule"): [CODE]Version=1 EventType=CLR20r3 EventTime=132080909085008620 ReportType=2 Consent=1 UploadTime=132080909580128940 ReportStatus=268435552 ReportIdentifier=9540a9a9-3ad2-4dfd-aaf8-3d53d1f39032 IntegratorReportIdentifier=8012acb4-a714-4283-b8e1-7fcbaf4d9a41

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5 years ago
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busWeldonBluegeo804
posted in Razer Support
Razer Electra v2 3.5mm Mic doesn't work how it should

When i plug the headset with the mic attached through the spiltter in my pc the mic doesnt work but the sound for the mic comes from inside the headset.The mic works on other platforms aswell

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5 years ago
HckXer
HckXer
posted in Razer Support
Razer Ripsaw HD Resolution

Hi guys, i need your help! I have the Razer Ripsaw HD and yesterday i could select the 4k Resolution for my Ripsaw and now i can only select the maximum of 1080P (1920x1080). What i do wrong... That's my options now... but not higher... why...

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4 years ago
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leetShadowBluestory713
posted in Razer Support
Electra v2 USB Sound cuts out

Just bought the razer electra v2 usb version, after playing some cs go and battlefront 2 the audio will randomly cut out and i have to unplug and plug the headset in for it to work, however i need to restart the game because the sound doesn't come back for the game, however the sound does come back if i'm watching a movie or listening to music, also if i try playing any audio or video whether it be online or offline when the sound is cut off it just gives me a playback error i tried troubleshooting the problem when the audio cut out but i couldn't find anything. Tried re installing all the audio drivers and disabling my usb ports from falling asleep, i've also tried plugging them in different usb ports same result. i exchanged them from where i bought them but the same problem happened. Pls i really need some help i'm stumped and can't figure out what's wrong. This doesn't happen with my older headphones which have a 3.5mm jack

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Razer.Speedcr0ss
5 years ago
A
Assassinator770
posted in Razer Support
Razer Keyboard Chroma Issues

So I'm currently having an issue with my Razer Cynosa Chroma keyboard in which my keyboard only lights up on some areas of the keyboard, but not all. I have tried multiple solutions to get it fixed, such as restarting my PC, uninstalling/reinstalling Razer Synapse, but to no avail and I'm hoping I can get some more professional help to, hopefully, resolve my issue. I'm not a huge PC nerd, so I might need lots of clarification, as far as what steps I need to take and whatnot, so bear with me. Thanks in advance! Below is the screenshot of my current issue.

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Razer.Speedcr0ss
5 years ago

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