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  • 42,178 Threads
  • 60,513 Replies
42178 Threads
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CyanProcessworldurban169
posted in Razer Support
Razer Core X Chroma no Side LED Lights

The light works fine in the front, but where the graphics card side light is not lit. When I turn on, the color blinks on and off. Has anyone encountered this?

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C
4 years ago
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TimKelly86
posted in Razer Support
Thresher for Xbox One

Just recently my Thresher for Xbox One has had mic issues. The mic is only working part of the time. Is there a way to test it? My xbox had an update the messed up my One X and I had to do a soft reset. Did the update mess up the drivers for the Thresher? The sound works great but mic only transmits part of the time

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4 years ago
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Infernium
posted in Razer Support
I made an oof and uninstalled my surround sound driver...

I have a Kraken X headset and it doesnt feel the same without the surround sound driver. I was attempting to fix my audio, and in the end it was a separate issue from the surround sound. How can I go about installing it again?

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4 years ago
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Dray_Prescot
posted in Razer Support
MAC OS Catalina and BlackWidow Chroma

I've been using my BW Chroma forever and it's still a great keyboard. Since I loaded MAC OS Catalina, my Macros and other programability have stopped working. I don't even see the devices in Synapse unless I disconnect and reconnect. When I do they show up and I see my customization but it still doesn't work. I've tried reinstalling Synapse, no change. Any suggestions? Is anyone successfully using synapse with Catalina?

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D
4 years ago
A
AZZZZZZZZZZ
posted in Razer Support
graphic card error 43 on my Razer Blade 15 2018

Hello, I have Razer Blade 15 with a Nvida Geforce GTX 1060 I just recognized a couple of days ago that the Nvida-Graphics-card is not working, the device manager is giving me the error 43 : "The device was stopped because it has reported problems" I have the latest BIOS and nvida-driver from your homepage updated but still not working.... Does anyone here knowing what the problem might be and how to solve it? thanks!!

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4 years ago
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Fritzschmied
posted in Razer Support
Does the USB Audio Enhancer work with MacOS

I saw it yesterday and it would be the perfect product for me and does everything i wan't but i user MacOS and i could find no indicator witch os are supported or is it a general diver. So does anybody have experience of using the USB Audio Enhancer with MacOS?

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4 years ago
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RiskyRogue14
posted in Razer Support
Trouble getting started

My controller won’t turn on. I’ve heard it’s supposed to be able to be used right away. Are there other steps I’m missing? I’ve downloaded the necessary apps on my Xbox but it hasn’t made a difference

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Razer.Speedcr0ss
4 years ago
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Bibekrai
posted in Razer Support
Razer blade 15, gtx 2070 max q bought 2 months ago, power adapter is dead

Hi guys. I just bought Razer blade 15, gtx 2070 max q bought 2 months ago, whilst using the laptop, the power brick all of a sudden died down, there is no power green led indicator on. Need help please, I do not have any other backup options. Did anyone noticed this issue before?

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Razer.Speedcr0ss
4 years ago
LukeSkyballer
LukeSkyballer
posted in Razer Support
THX Spatial Sound

I have a set of Nari Ultimates. In synapse when I choose THX Spatial setting the sound is half as loud and sounds like crap. If I choose Stereo sound the volume is more respectable. THe effects "pop" with stereo buth with TXH sounds like I'm listening on a cheap bluetooth speaker you take to the beach or something. It didn't use to be this way. THX was awesome now it utter crap. I just uninstalled synapse and reinstalled and still the same.

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LukeSkyballer
4 years ago
A
AeroShore
posted in Razer Support
Razer Laptops

I ordered a Razer Blade 17 back in November of 2019. I instantly noticed a speaker rattling issue, so I sent the laptop back for a replacement. They sent me a Razer Blade 17 Pro in return which I appreciated greatly, however, I had the same rattling issue. I contacted Razer support, and they agreed that I could send the laptop in for store credit, so I could buy the Razer Blade 15 instead. I received the Blade 15, and guess what? The speakers were still rattling! At this point, I was furious, as it had been months after and I still had not had a laptop. I had emailed and phoned in dozens of times at this point. Earlier this month, I sent in my laptop to receive a replacement laptop yet again, and Razer CLOSED my case! I am short $1800 with no laptop. At this point, I have no idea what to do. I own a Razer keyboard, mouse, and microphone. I expected better customer service from a multi-million dollar company. What should I do?

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4 years ago
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TealDeerdepotradio697
posted in Razer Support
Trackpad Razer Blade Stealth 13 2019 Mercury White tap to click issue

Hi! I just have bought Razer Blade Stealth 13 2019 Mercury White with 1065g7 processor and I have an issue with trackpad. During text input tap to click and two finger second click on trackpad sometimes stop working. It happens not always but could happen ones per 2 minutes. After a few seconds it starts working again. I found the workaroud - click physical on trackpad button, it unfreezes tap to click and two finder click immediately. Does anyone know how to solve this issue? This is very annoying!

2
Razer.Speedcr0ss
4 years ago
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coastbitRacingGreen829
posted in Razer Support
Synapse 3 Not installing

So i try to install it and it tells me that my system isnt compatable even thought im running windows 8.1 (64x) bit wich according to razer is compatible it goes to 10% and then just stops.help (sorry for all the spelling mistakes)

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Razer.Speedcr0ss
4 years ago
F
Frijoles.-
posted in Razer Support
Razer Nari just beeps and cuts out

My nari headset just beeps and disconnects then reconnects

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F
4 years ago
A
Awesomejames1
posted in Razer Support
Yellow Gel in Keyboard

I recently bought a Blackwidow Chroma V2 and I realized the keys were sticking so I took off the caps. I found some weird gel or glue underneath and was wondering if anybody knows what this is.

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4 years ago
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reviewthinkSunray880
posted in Razer Support
Need help in tracking shipment

Hi all, I ordered a keyboard one week ago. I got the emails of received and shipping confirmation but when i enter the link to track my shipment via FedEx, it directs to another shipment. Thus, i guess Razer gave me wrong shipment ID. I already sent an email about this issue to Razer but 2 days later still get no response. I don't mind for waiting long as my location is in Australia but it is stressful to not know what's going on and where is my package rn. Can anyone give me any clue?

1
Razer.Speedcr0ss
4 years ago
D
dc8948
posted in Razer Support
Is there no way to contact the support team....

I recently put in an order for a laptop costing close to $4k. I received a phone call wanting to verify my information and because I didn't answer the phone there is no way to reach back out to the support team. I received an email from Rose, but when you reply to the email you get no information. When you try to seek chat there is a 1-hour wait, and have been on hold now for over 30 minutes. Can anyone verify if this is the support that Razer provides its customers? Is this considered normal for this company? Thanks for any information as I have a concern of buying a high-end laptop if the company is not able to provide support when needed. Sincerely, David

1
E
4 years ago
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Swiss_Man
posted in Razer Support
Hard to hear me in the microphone Razer Kraken 2019

My microphone works so quietly, test shows bad sound reception. I wrote in support, waiting for an answer for a week. How to fix this problem?

5
S
4 years ago
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Vinnyboy68
posted in Razer Support
Razer Kraken 7.1 v. 2

Hello. It seems that I'm not the only one suffering from not being able to customize my headphones on the new Razer Synapse 3. Do you foresee this issue being fixed in the near future? Thank you.

1
Jenjar
Vanguard
4 years ago
R
RevFrenchie
posted in Razer Support
Kraken Headset Not Working

Hi, so I have just the basic Kraken headset. I've had problems with it before when using them on my msi laptop (no sound was going through mic), but after digging deep into the bowels of my computer, I was able to get them working by going into properties. Now, however, there is no sound coming out of the headset. It's weird because if I leave the connection that connects the two parts of the cords together partially connected vs all the way pushed in, the sound will come out of the right side of the headset but not the other. And if I do push it all the way in, no sound comes out of it. What in the world is going on? They were working just fine one second, I unplugged them to listen to something outloud, then when I replugged them this started happening...

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R
4 years ago
G
goser
posted in Razer Support
my razer kraken headset dont work

my razer kraken headset dont work. If i connect it with the splitter (mic and audio) i get a realtek hd audio thing. and i dont now what i need to choose.

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4 years ago
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buzzDarkCerulean785Insider Mini
posted in Razer Support
No update on rma for a week.

Has anyone else had problems with getting an rma resolved? I cut the cord on my headphones and sent a photo a week ago. So now I have a completely useless device and no resolution. I feel like I'm banging my head against a brick wall. Today I had an email to say my case is being closed and no matter what I do, email, Twitter, chat nothing seems to change. Are you just hoping I will give up?

1
Razer.Caziel
4 years ago
V
VividVioletwireauto639
posted in Razer Support
Razor wolverine update Xbox ??

Cant use my controller Razor Synapp says it needs an update i press download then it wants a code to download the update??? Xbox one Help

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4 years ago
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TibaldikInsider Mini
posted in Razer Support
Razer Sila add 2 ip adresses into outbound filter

Hello! I have 2 ip adresses for example 22.22.22.22 and 11.11.11.1 i need use firewall of razer sila to prevent all my devices connect to this ips from my network. How can i do it? I tried here: https://sila.razer.com/#!/firewall/outbound After i add 1st ip with port range 1-65535 and ip 11.11.11.11 I can add second rule cuz it said posrt is in use.. Can anybody show me example how to realise my task?

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4 years ago
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LightPinkguideawesome797
posted in Razer Support
Razer Kraken 7.1 Chroma

Hi, I have bought the above headset used, and when I connect to my PC, Windows 10 1903, HP Z400 I get no audio. The headset is detected by windows, and Synapses. If i restart my PC, then plug in the headset, sound will play for 5 secs and then stop and the program that was running also freezes. Also no mic operation. I have tried the headset on another computer and they do work fine, just not on my PC. I have unstalled/reinstalled device, uninstalled and reinstalled Synapses, I don't know what else to do. Anyone else had this problem or any advise. Thanks

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R
4 years ago
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Naruto008
posted in Razer Support
Probleme prise jack sur manette wolverine tournament édition

Bonjour, j'ai un probleme avec ma manette wolverine tournament édition xbox one j'entend le jeu et les gens me parler quand je branche mon casque micro mais par contre je ne peux pas répondre comme si le micro était désactivé alors qu'il est sur ON j'ai essayer de changer de casque les ecouteurs mains libre de téléphone et toujours pareil avez vous une solution? Merci par avance

1
R
4 years ago

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