Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,707 Threads
  • 61,259 Replies
42707 Threads
M-S-G
M-S-GInsider
posted in Razer Support
Akku Problems Blade Stealth 13

Hi Ich schon wieder. Hab seit kurzem das Problem, das ich einen unwahrscheinlich hohen Akkuverbrauch habe. Nutze im Akkubetrieb den mittleren Sparmodus. Unter den Energieeinstellungen habe ich den "Razer Cortex Power Plan" aktiv. Hier sind die Einstellungen auf Akkubetrieb auf medium oder Sparsam. Dennoch ist der Verbrauch sehr hoch. Das schlimmste aber ist, wenn ich das Gerät abends herunter fahre, habe ich nächsten Abend, ca 20 Stunden später etwa 15-20% Akkukapazität verloren. Hier habe ich auch schon geschaut, ob die Einstellung "Selektives USB Energiesparen" aktiv ist. Stelle aber kein Unterschied fest ob aktiv oder deaktiviert. Vielleicht kann das ja wer erklären. Bisher habe ich folgende Sachen ausprobiert: - SFC/scannow Windows Dateien bereinigt. - Defender komplett durchlaufen lassen (Ohne Befund) - Laufwerke aufgeräumt und gesäubert - Autostart Apps deaktiviert oder deinstalliert. Das brachte alles nicht wirklich was. Noch jemand einen Tip? Vor allem der grosse Verust

6
R
5 years ago
2
2ProToLive
posted in Razer Support
Razer Athers - manufacturer defect product.

Hello, I have complain about Razer Athers mouse dongle, After buying a Razer Athers i have been using it for work and study for the past year only using the bluetooth function, Recently in the summer i had some extra free time and i though that i would start using the mouse on the wifi 2.4 cause the ms will be much better so i can finally start gaming with it. After putting the dongle on my pc port [new pc] it got stuck in it and it was not a remove-able how gentle and careful i was, after 30-60 mins it finally came out but sadly got split from the case and kinda is stuck in my pc and took me over 2 hours to finally take it out and that usb part on my pc isn't even working anymore thank to this product, I though this was completely my fault but turns out that this issue has happened to way 2 many people on this exact same product, So many has been complaining on reddit as seen here: https://www.reddit.com/r/razer/comments/983nef/casing_stuck_in_usb_port_razer_atheris/ https://www.re

2
Razer.Speedcr0ss
5 years ago
F
Falanders
posted in Razer Support
Can't use side wheel buttons on Naga Hex v2

Hello, I have the mouse Naga Hex V2. I can configure the buttons moving side to side the wheel in the Synapse aplication, but the buttons don't work. They do nothing when I push the wheel to the sides. How can I get them working? I'm using windows 10

1
R
5 years ago
Z
Zer0Bytes
posted in Razer Support
synapse wont detect detect my Cynosa Chroma keyboard

title says it all

4
Razer.Caziel
5 years ago
S
snowdaDDDY
posted in Razer Support
Nari Ultimate Mic issues

Hi Support, My Nari Ultimate has always had mic issues since Ive bought it and went back to my kraken 7.1s as I use them for gaming 95% of the time. I bought them in March and only use them sparingly since. I decided to write up this support post to see if I can get any help. I've read some on the razer support site but I havent found a fix yet. Sound and Enhancements work fine, no issues there, its only with the mic itself. I have tried various different things to get it to work properly but no luck yet. I am using the latest version of Synapse 3.4.711.71718 In sound settings I have set playback to 6-Razer Nari Ultimate - Game Recording is set to 5-Razer Nari Ultimate - Chat - Channel is set to 1 channel, 16 bit 48000hz DVD Quality I have played around with the mic settings in synapse, turning on ambient noise reduction to high, vocal clarity to high, mic sensitivity up and down, Mic volume up and down. No matter what I do the sound is coming through my headphones and going through

4
S
5 years ago
M
MiddleBluebizIOLITE663
posted in Razer Support
Ornata Chroma issues

I have the Ornata Chroma keyboard, it has been great up until today. I have to hard press and hold the keys to get them to respond when preforming any action whatsoever. I have uninstalled and reinstalled drivers as well as Razor synapse. Makes typing impossible most less gaming.

1
Razer.Caziel
5 years ago
R
Riku271
posted in Razer Support
Payment options in razer store philippines

Can i use paymaya to pay for my purchase in razerstore philippines? i hope someone respond. thankyou

0
R
5 years ago
B
bondage
posted in Razer Support
nommo pro rgb isn't working

hey guys , i just bought a razer nommo pro evrything is working fine except for the rgb that isn't working , on synapse everything is working fine too but the rgb is always off , cold someone help me out ?

3
R
5 years ago
E
egbertvangeil
posted in Razer Support
Can't use Synapse on Razer Kraken TE

I just bought the Kraken TE and wanted to use it with the Audio Controller. However, in the Synapse App the Headset gets detected but is greyed out, so i cant select it (picture)

1
Razer.Caziel
5 years ago
A
Akashi_Se1juro
posted in Razer Support
Razer Surround

Hello. About a year ago, I received an activation code in the mail about the free use of Razer Surround Pro. After reinstalling Windows, Razer Surround writes that the code is invalid

1
R
5 years ago
G
GangsterCat
posted in Razer Support
Razer Support not responding to my reply

So 6 days ago I bought a new keyboard(the Razer Ornata Chroma) and I had problems siging in with my razerID. The letters wont get typed if I try to type on my keyboard. So after this problem occurred I messaged Razer Support to get help. They responded quickly (roughly in 26 hours) and said I had to give some more info (where I bought the keyboard, synapse version and many other things) I did the most basic thing and filled all the info with an video attached to my email with the problem and send it as an reply to the razer support. After 3 days I get an email and it said I haven't said anything in the recent 3 days, what was really strange. I checked if I actually send the email to my Razer Support Provider and I actually send the email. I was confused. Please help me out I cant login in my synapse3 to save everything I make with my keyboard and I want my bonuses! (Case number: REMOVED)

7
G
5 years ago
S
spnoonan
posted in Razer Support
Is it possible to record mouse movement for a marco?

I have an Orb Weaver Chroma and am looking to create a macro. It will start with keystrokes (this is fairly straight forward) but the then to record character, left turn, prior to more keystrokes. Is this possible with Synapse 2? It appears it might be possible with Synapse 3, but for whatever reason the device only works with the older version 2?

0
S
5 years ago
L
lucky.peic
posted in Razer Support
Kiyo camera loose hinge

Hello, a week ago i got Razer Kiyo camera and its absolutley great, the only problem is that camera hinge was very loose out of the box which means that camera does not sit 100% straight when positioned on tripod or screen, its not a huge problem but i dont know if its worth the hassel of contacting support and getting it fixed or replaced here are two short videos where you can see what is the problem So what do you think, should i contact support to get this replaced or should i leave it as is, what do you think about this issue is that a big deal or not? I apologize for my band english in second video Here are videos: Thanks in advance :) EDIT: If i posted it in wrong subforum can moderator move it to correct subforum

1
R
5 years ago
G
greatworldFernGreen204
posted in Razer Support
Help me with my razer turret for xbox

Yeah i just got my razer turret for xbox and when i got it I automatically connected it to the xbox and the left click is switched to the right click so when i shoot i have to use the right click.Please give me tips what i could do .

1
R
5 years ago
O
onclass
posted in Razer Support
[Worked-around]For those of you having keyboard issues with Synapse 3

Here is my story: I am new to Razer keyboards, the only Razer product I used to have is a headset, which is basically a headphone. I am new to Synapse, specifically Synapse 3. It never successfully ran on my computer; it always says "Failed to start". Still dealing with support regarding that matter. However, that doesn't stop me from utilizing the full potential of my keyboard. I have a Razer Huntsman Elite, it has onboard memory. If you are experiencing the same issue or simply mad at Synapse, and have devices with onboard memory, try this: 1. Get a Linux duo boost if you do not have one or another Linux computer; there are guides everywhere. 2. Download OpenRazer and Polychromatic 3. Plugin the device and test if it works. If it doesn't, something is wrong with your OpenRazer installation. 4. Set up your lighting and macro however you desire. 5. Unplug it and plug the device in your Windows. 6. Works like a charm. Note: This does not mean that you should abandon Synapse 3, the i

3
T
5 years ago
R
Rookhook1
posted in Razer Support
Can't Reinstall RazorCortex

I right click and run as admin and nothing happens. I clicked on it rapidly and got this file. RazerCortexInstaller.err Inside the file it reads Failed to write installer file (Permission denied) I took all restrictions off my PC by disabling LUA in Regedit. I also have permission to write on C:\\ and D:\\ The installer wont even open up.

2
J
4 years ago
O
OrdoVaelin
posted in Razer Support
Ripsaw HD 30 FPS for capture and In-Game

After looking for a bit, I couldn't find any threads addressing these issue when I start up the ripsaw, it states that stream output is at 1920x1080 @ 30fps, however SLOBS shows it's output at 1080@60. I don't know if the Ripsaw is capturing at 30fps and SLOBS is scaling it up to 60, or if one or the other takes priority. Is there a way to set the Ripsaw so the Resolution Update message shows up as 1920x1080 @60FPS? For my other problem the 4k passthrough seems to be capping my in-game FPS to 30 instead of 60, or perhaps it's affecting my monitors refresh rate itself. i don't have any software to test this, but the built in tracker in my monitor won't go above 31FPS. I don't have this issue when my PC and Monitor are directly connected directly.

1
O
5 years ago
L
leetDarkByzantium188
posted in Razer Support
Mamba wireless cable loose

Its been like 2 years since i bought the razer mamba wireless its pretty expensive and now the cable is loose when its in wired it keeps disconnecting and connecting while the wireless works perfect still , the wire is braided and i dunno what to do

2
L
5 years ago
-
-DarkHell-
posted in Razer Support
Razer Insider Trophies

Hello, I have recently completed my Razer Insider Profile and I saw that i was not give some of the award. I'm talking about the "Getting Started" award, for which I have already set my Birthday, Avatar and Location and the "Type Master" one (i currently have a Razer Blackwidow, registered on my Razer ID). I wouldlike to know how these rewards are awarded and if i will receive them one day. Thanks

2
-
5 years ago
T
toha1337322
posted in Razer Support
New BlackWidow 2019 is keep reconnecting and disconnecting. Nothing helps. Synapse 3 issue.

Okay i bought new BW2019 and this happening. Video basically explains everything. Forgive swearing and terrible camera angle, i just really disappointed. All USB are working correct, BW2014 works perfectly, Synapse 3.0 is causing issue. I hope there is some sort of solution cause if not, i need to spend another 150$ for different brand. Help plz. BIOS is updated, Legacy USB is disabled. B360 TUF Gaming Pro motherboard, 1080Ti, i7-6700, 24GB RAM, 1000W PSU from Enermax.

6
B
4 years ago
N
Nathan122888
posted in Razer Support
False Promises

Originally been given a defective 2019 razer pro 17 on my birthday didn't work and had a messed up bezel had to return it and told I would receive a replacement soon, as soon is a perspective never knowing when and never being able to use my birthday gift. I have been patiently waiting a whole month so I decided to contact them as I am a 100% online student and have a midterm coming up. I been able to handle online classes on my razer phone, but the midterm is a proctored exam which I can't do on a phone. Anyways back to my story of contacting them I was persistent on contacting over and over but came to a point where they finally stated on Friday August 23 the longest I would have to wait for my replacement product would be August 31st and would receive a tracking number by Monday, but never receive anything so contacted them today to come with no suprise their stock is empty yet again. Yet to receive anything even though their online store states they have had the product in stock fo

1
Razer.Speedcr0ss
5 years ago
markarganilla
markarganilla
posted in Razer Support
goliathus extended chroma

I need help, my goliathus extended chroma is not flat anymore :(

3
Sye_The-Vie
Vanguard
5 years ago
C
cCarbot
posted in Razer Support
Razer Ripsaw HD issues.

I recently received my razer ripsaw hd that I had bought off of amazon new and opened it up. I looked through the setup and soon had it connected to my Nintendo Switch. I connected all the cords up and thought I was ready to go. However, when I opened up streamlabs obs and after I got the source setup, nothing would show up. Just a blank black screen. I've searched up all the fixes you can imagine for this but no luck. My computer has a gtx 1070, and an i5-7500. I have tried starting SLOBS as admin, resetting my device, reinstalling razer synaps, and ive tried on OBS studio, and that didn't work. I have no idea why it isn't working and some help soon would be much appreciated.

11
P
5 years ago
K
Khsami38
posted in Razer Support
razer Invalid voucher code

i have problem with razer code pin Invalid voucher code when i put the code the error Invalid voucher code

5
Razer.Caziel
5 years ago
A
autoBrightNavyBluelab291
posted in Razer Support
How to bind all 8 directions on thumb-pad

Hello all, Ive just recently purchased the Tartarus V2 and am looking to bind all 8 directions to the thumbstick/thumb pad. Its easy enough to bind the primary directions, but cannot quite figure out how to get the "in-between" directions binded. For instance, I can bind "W" to the up/top position, and "A" to the left position, etc. But, I cannot bind W+A to the top-left position on the thumb pad. Does anyone have any suggestions for this? Using a macro isnt quite working either. Its comes close, but its either always on or repeats repeatedly when pushed/activated. Any help on this is greatly appreciated! Thank you for your time

2
Razer.Speedcr0ss
5 years ago

Badges

View More
CookiesCookie settings