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  • 42,863 Threads
  • 61,472 Replies
42863 Threads
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lacaneau56
posted in Razer Support
Razer technical support Asia

Hey guys, I own a razer blade 15 from 2018 and recently he just decided to stop to work and turn on. When I push a long time on the power button, after 10sec, the light blink once but doesn't turn on. I was wondering if any of you has the same problem and if anybody knows where could I go to show it and fix it in Thailand? Thank you

2
L
5 years ago
Q
Quacboy
posted in Razer Support
My Razer Kraken TE headphones microphone sounds bad?

I had purchased the razer kraken TE and everyone tells me that my mic quality sounds terrible, i had trouble with the microphen being way too quiet, however I had fixed that by udating my drivers. Now the only issue is that it sounds bad. I love Razer but just wish this would work for me. Thanks for any and all help :D

3
Razer.Caziel
4 years ago
countysharpFreshAir634
countysharpFreshAir634Insider Mini
posted in Razer Support
Razer Naga trinity right mouse click

Hi Razer just got my naga trinty on august 16th and unfortunately the right mouse click is already loose

5
Razer.Caziel
5 years ago
S
SupaFlanka
posted in Razer Support
Razer Blade 15 Thermal Heat Sink - is this normal?

Hi all, Have been using my RB15 really well for the past year. After getting it serviced, I just want to say the support was great. They basically replaced everything minus the main board and chassis (so, new battery, LCD screen panel, bottom panel which was warped apparently). Although it would have been nice if they notified me that I was going to get my system back minus the dbrand skins that I put on... bummer. However, I noticed a discoloration of the heat sink when I proceeded to open it up and upgrade the RAM and SSD. Please see linked photos below.. https://imgur.com/a/Ru7Q3Qo Is this normal? I really hope its not the liquid leaking out of the so-called "vapor chamber thermal heat sink". Something to note is that performance has been really sluggish especially playing PUBG for an extended time of more than 20 minutes in-game. On Overwatch I was averaging sub 90 FPS on "Ultra" preset which is a bit of a disappointment really in comparison to other benchmarks and reviews f

1
Razer.Speedcr0ss
5 years ago
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LightKhakispotcool997
posted in Razer Support
BSOD driver_verifier_dma_violation when connecting Core X Chroma

I'm running the razer blade stealth 2019 16gb mx150. I'm also running the Core X Chroma with a GTX 1080 FTW. I have also made a disk swap to a 1tb drive from intel. Everything has worked fine until i was going to use the core. I have read someone had a similar problem when connecting the RBS to the Core while it is running that it causes BSOD. It is the same for me. If I have the Core connected on startup, it does not BSOD. If i restart the RBS with the Core plugged in, no BSOD. But if the RBS is running and I plug in the Core, it either doesn't recognise the Nvidia drivers or BSODs with "driver_verifier_dma_violation". I would really prefer the Core to be hotpluggable. This was the whole reason I even bought it. I'm running the latest nvidia dch driver and have tried DDU:ing among other things. Is there a specific driver that works better with the core or no?

3
R
5 years ago
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luxhibernia
posted in Razer Support
Razer 15 2018 : Touchscreen stopped working

Touchscreen stopped responding to input. The driver was showing up (or rather hidden) as 'code 45 device not attached'. I uninstalled it but it wouldn't reinstall. and now I can't find the driver download for the touchscreen.

3
Razer.Speedcr0ss
5 years ago
G
get_haddicted
posted in Razer Support
Razer orbweaver question

Im new to razer products. Why can’t I see my orbweaver chroma on synapse 3?

5
D
5 years ago
F
fastDeepMossGreenweb029
posted in Razer Support
Battery Capacity Unknown issue since windows 1903

Since I updated to the latest version of windows 1903, randomly after wakeup from sleep the battery capacity will show as unknown. If I plug it in the capacity will show up and will not charge to 100%. If I wake the computer from sleep with external power applied, the capacity shows at 255%. I have ran a powercfg report and it states it may be an issue with the BIOS. It's currently updated to the latest 2.03 and the Intel ME is 4.00. The battery reports is 00002RazerBetty. Have any others ran into this issue? I have already uninstalled Battery driver from the device manager and it reinstalled each power cycle.

1
Razer.Speedcr0ss
5 years ago
F
Frostteaa
posted in Razer Support
Ripsaw HD help before I buy

Hi can anyone please answer me if this thing can output to twitch 1440p whilst I stream on my monitor in 4K from an xbox one x? Greatly appreciated as I’m thinking about buying one over the HD60S

1
Razer.Speedcr0ss
5 years ago
J
Jazzy_Perrin
posted in Razer Support
Will Razer Nari Setting in Synapse apply on PS4?

Hi, I setup my Razer Nari in Synapse. I was wondering if the same setting will apply if I plug it in PS4? Thanks!

1
Razer.Speedcr0ss
5 years ago
M
MikailEmin
posted in Razer Support
Fingerprint security not available - razer phone 2

Hi, One morning suddenly my phone would not unlock. Checked and the fingerprint security option was gone. I've tried every reset except factory reset at first. After a week or so, every time I would open a video the whole phone would freeze. After that issue I put my phone back to factory settings TWICE. The videos are fine now but still no fingerprint sensor option. Plz advice ? Thank you.

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Razer.Speedcr0ss
5 years ago
J
JustDaley
posted in Razer Support
Razer Nommo Chroma - Possible to switch L to R?

I have the Razer Nommo Chromas. Unfortunately due to my room layout and setup, it's almost impossible for me to have the right speaker on the right side of my desk due to the wires and plug locations. I usually use headphones for games anyway so it's not usually a problem. Is there any way for me to switch the audio around so the sound from the left comes from the 'right' speaker? Thanks

1
Razer.Speedcr0ss
5 years ago
P
Prolly_Blaine
posted in Razer Support
Blackwidow Chroma Memory Issues

I just got the Blackwidow Chroma and I cant get the on-board memory to work to get my profiles onto the keyboard. Please help

1
Razer.Speedcr0ss
5 years ago
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Nyobe
posted in Razer Support
razer synapse 2.0 cannot connect to server

Since two days ago I couldn't do open the Synapse 2.0, I reinstalled three times but the result is the same "Network Unavailable", I've use Synapse 2.0 for 4 years e now I can't use more my Nostromo. Please, does someone know the reason for this? Windows 10 Pro.

0
N
5 years ago
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DoodleMan1234
posted in Razer Support
razer hammerhead pro v2 left earbud barely working

Hi im a big fan of razer and i bought myself some new razer hammerhead pro v2's and just out of the box the left earbud does not seem to be working correctly the left earbud is playing lower than the right one and i tried with multiple devices can anyone help? Thanks:)

0
D
5 years ago
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SolidPinkalleybuzz920
posted in Razer Support
Firefly Surface issues

I have an issue with the surface of my Firefly hard mousemat. I have a portion of it that the surface being slightly rough it's smooth and it causes my mouse pointer to lag a bit as it runs over it. I was wonderngif the surface was replaceable, is there a aftermarket surface I can purchase and put on it? Or do I need to buy a new one? Any help would be appreciated.

0
S
5 years ago
C
Cooperrrr
posted in Razer Support
Razer Tiamat 7.1 V2

Been having a issue when not in 7.1 mode (the sound quality of 7.1 is worse and hurts my head) I can hear SFX volume (i think its that type of volume) in games e.g in Division 2 I cant hear footsteps or when a character is speaking on the radio etc

0
C
5 years ago
A
Aw4r3n3s5
posted in Razer Support
Synapse 3 doesn't recognize my headset

Hi, I recently bought Razer Kraken Mercury Edition, but razer synapse 3 doesn't recognize it. Can someone help me?

2
S
5 years ago
K
Kaimando
posted in Razer Support
Razer kraken TE - Mic is listening in on me.

Yo lads. Bought myself Kraken TE like a week ago and today I decided to connect it to Synapse as i wanted to get the surround audio. Connected the headset, updated synapse, got myself 3 gosh darn new audio outputs (Kraken Game, chat and THX Spatial Synapse) And what happens next is super weird: My mic is picking up everything, even the creaking of a door. Why it is weird? ALL OF THE OUTPUTS AND MICS HAVE TURNED OFF "LISTEN TO THIS DEVICE" in windows! so it forcibly listens in on me, 100% sensitivity, i can even hear my breathing through the mic. Wich makes me so damn distracted. I have checked the interwebs and can't find anything about the topic. I can hear myself in the mic, music sounds like absolute bull, games also. I can't use those headphones right now, everything was fine until I connected to Synapse, but in Stereo... I've swapped from a 7.1 to Krakens in hopes of them being better with THX, not worse! You're my only hope on fixing that issue lads, thanks in advance!

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Razer.Speedcr0ss
5 years ago
D
DalekDoc
posted in Razer Support
Razer Turret faulty chroma lighting in wireless mode.

So I got a Razer turret as my primary keyboard and mouse (wireless use for living room gaming) and overall very happy with it except for one ready annoying bug. Whenever I put the keyboard and mouse and wireless mode, the lighting is buggy. Regardless of what lighting mode I have it on, it'll automatically switch to a purple breathing mode if I try to force the light mode by applying it again, the correct settings will stay for a few seconds and then it'll revert to the purple. I've tried uninstalling and reinstalling the drivers and the software and the issue persists. Has anyone heard a similar issue? Would appreciate any help...

7
Razer.Speedcr0ss
5 years ago
B
BanzaiBary
posted in Razer Support
Razer Core X Chroma Not Working as I Would Expect

Today I setup a Razer Core X Chroma to use with my Razer Blade 15 2019 base model. Over all this setup is working great, but I am scratching my head with one issue. I have my monitor connected to the Core X Chroma, when I boot the machine up the monitor is usable. However if I disconnect the thunderbolt connection and then reconnect the GPU is not identified, which causes the monitor to not be usable. My keyboard and mouse still work as expected that is connected via the Core X Chroma, but the GPU refuses to work. To get around this I need to restart the laptop, so the GPU is identified and makes the connection to the monitor again. Is this how it is expected to work? I reinstalled my drivers a couple times and searched around to no avail.

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Razer.Speedcr0ss
4 years ago
V
Vonix1337
posted in Razer Support
How i can save my Deathadder elite settings?

hi, i have problem becouse i don"t know how i can save my settings mouse, i buy Razer deathadder elite yesterday and idk how i can save settings

1
Razer.Speedcr0ss
5 years ago
L
lemsex
posted in Razer Support
Razer Blade 15 screen issues ?

Hi guys, so my sister just bought a Razer Blade 15 2 months ago and she told me she is having a problem with it, Everytime she watches a YouTube video in any browser (Microsoft Edge and Google Chrome, which are the ones that she has installed) the screen flickers a little, it doesn't happen really often and when it happens it just happens when she's on YouTube, she has watched Netflix but she says the problem doesn't happen when she's on Netflix or in any other webpage. I want to know if there's a problem with the drivers or with the screen itself, I'll link you a YouTube video that she recorded where you can see what is happening. Thanks.

1
Razer.Speedcr0ss
5 years ago
V
vyreex
posted in Razer Support
Switching from synapse 3 to synapse 2?

Hello, I want to switch back to Synapse 2 because I got many different lighting effects for my Blackwidow Chroma there. Could somebody please tell me how to do this?

4
Razer.Speedcr0ss
4 years ago
T
The_Grey_Wolf_15
posted in Razer Support
HELP: Stuck in a never ending loop of customer service.

Back in May, I purchased a RB15 2070 and it was great for about a month. The build quality, style, and components were everything I was looking for and then some. Then, out of the blue, my fans starting making these horrible metal on metal sounds, I got blue screens, and performance crashed. Jumping ahead, I was very disappointed at a $2700 machine breaking after 7 days, but Razer promptly sent me a replacement. That was in the middle of August. The new replacement had problems out of the box. Similar clicking fan noise, excessive coil whine, random restarts, the function keys randomly not working, an SSD that read and wrote about 30-50% slower than my first model (it is actually an inferior brand too not what I paid for), etc. TLDR: it sucked. I contacted support right away about this new model having a problem and i was forwarded to a level 2 tech right away. After giving him the list of problems, I was offered a repair. I said I am not paying for a repair and at this point I already

3
Razer.Speedcr0ss
5 years ago

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