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  • 42,055 Threads
  • 60,368 Replies
42055 Threads
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BlankShotxx
posted in Razer Support
CPU throttle

Hello!, I have been having some issue today with my computer continuously crashing over high cpu usage due too WMI Provider host error. I looked into the error and found out its coming from the service "Razer Game Manager" is their anyway to disable this service without disabling Razer synapse? It doesnt seem to let me disable one without the other. Any advice helps! http://prntscr.com/o6ocq3 http://prntscr.com/o6od17 http://prntscr.com/o6ocum

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B
5 years ago
L
leetCherryBlossomPink485
posted in Razer Support
Adding ssd to base model

Hi everyone I just bought a razer 15 base model with an etc 2060 card. In the description it says that it comes with 512gb ssd and an additional 2.5 slot. What I want to know is has anyone managed to get an additional ssd installed in that slot? I have taken off the back of the laptop and found the slot where the ssd drive would fit, buti couldn't find any connections for it. Any help is appreciated

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S
5 years ago
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Nelthorim
posted in Razer Support
Razer Electra V2 USB - Windows Driver Foundation will consume all the CPU remaining at all times

This has been going on for a while, but I bought this headset almost a month ago and I've been waiting for a solution to come from Razer, but it's getting on my nerves. Whenever the headset is plugged in to the system with Synapse open, it'll consume as much CPU power as the system will let it at all times, driving CPU usage to almost 100% no matter what. This, of course, lowers the life of the CPU and makes the computer unusable at times. This forum post has contained discussion about this issue for MONTHS: /windows-driver-foundation-100-cpu-usage-when-using-razer-synapse-2-0.45203/ None of the potential fixes or workaround mentioned help, except closing Synapse, but as I have an Orbweaver and it doesn't have support for Synapse 3 yet (really?), I cannot do that. Also persists on reinstalls of Windows and all reinstalls of Synapse. Is there an eventual fix to this shit or do I have to throw this headset to the trash? I'd prefer not having wasted 60€ in something unusable.

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5 years ago
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uK-BlaZe
posted in Razer Support
Mamba 16000 DPI Wireless

Hello! So having problems with my mamba so suddenly. The mouse is recognised by synapse 2.0 but moving the mouse or pressing any buttons doesnt give me any response. The mouse itself lights up in rgb spectrum so does the docking station. I've tried countless uninstalls and reinstalls of both synapse and all mouse drivers and still nothing its as if the mouse is dead but the led's still work, similar to this persons thread and symptoms: /mamba-suddenly-stopped-working.22209/ Also made sure all usb devices in device manager are unticked for the sleep option, I've tried using the mouse on two other laptops and have the same issues Any help, would be greatly appreciated. Thank you

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R
5 years ago
F
Fectumbra
posted in Razer Support
THX Spatial Audio Light Not Turning On

The title says most of it. I have purchased the Razer Kraken Tournament Edition a few days ago, and all has been well (love the headset!). But ever since yesterday, the THX Spatial audio button does not light up when i press it. I know the audio device is on because the mic/mute button on the Audio device lights up red when i press it. I don't know whether or not the button works anymore because i have not tested it out (although it definitely worked back when the button lit up). Any help with this problem would be appreciated.

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F
5 years ago
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SoulSteel_tv
posted in Razer Support
Razer Kraken Pro V2 - Oval Ear Cushions

i active a product of Razer Kraken Pro V2 - Oval Ear Cushions from where i need to get the code of 7.1 surround sound

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Razer.Speedcr0ss
5 years ago
A
ArcticLimebaysleek285
posted in Razer Support
Razer thresher ultimate per xbox one problemi con il microfono

Salve a tutti, Ho un problema con il microfono delle mie cuffie, le Thresher ultimate 7.1 per xbox one. Quando comunico in chat i miei amici dicono che sentono anche i rumori delle casse mentre giochiamo, non capisco cosa può essere e se c'è un sistema per risolvere il problema. Mi sono reso conto che il microfono è anche sensibile al minimo rumore. Sarà per via della cancellazione del rumore che non è presente?

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A
5 years ago
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Its_me012
posted in Razer Support
My razer raiju ultimate won’t Connect to my ps4

When I push down the PS butten the controller just repitedly blinks blue. I’ve has IT Bern connected too my ps4 befour so IT meaby disconnected. (Lost the instruction). What should I do?

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I
5 years ago
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GreenMunsellhitbook104
posted in Razer Support
Razer Kraken 2019 seriel number problem

So i get my new razer kraken, but the seriel number is doesnt work on the box, and i cant activate the 7.1 or anything else because it. some support man can help me? i know the RZ code

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Razer.Caziel
5 years ago
K
Kilroy714
posted in Razer Support
New 2019 Razer Blade Advanced owner here, question about warranty

Just took delivery of a 2019 Razer Blade Advanced OLED version last week. I ordered it from razer.com and did not select any of the extended warranty options (my wallet was maxed out at the time). I'm just wondering if there is any options to add an extended warranty after the date of purchase? I've seen reddit posts that have people saying no, it has to be added the day of purchase. I've seen some say that you have 30 days from the date of purchase. I've even seen some say that you have up to a year from the date of purchase to add an extended warranty. So which one is it? Thanks!

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Razer.Caziel
5 years ago
V
VenQs
posted in Razer Support
Kraken Tournament Edition USB controller background noise

Hey, I recently bought Razer Kraken Tournament Edition. I've noticed that there is a short buzzing after any sound played. It doesn't happen when it is connected through minijack. I've already tried: Reinstalling Synapse & removing it files + registry keys Updating system drivers (using Driver Booster) Updating USB controller firmware (from 88 to 90) Connecting it to another USB ports (tested all, nothing has changed) Checking sound settings (everything seems to be ok) Any ideas what can be wrong?

1
V
5 years ago
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everSpanishOrangedome241
posted in Razer Support
nari ultimate beeping disconnecting?

I just got a Nari ultimate today and it sounds amazing! but after fully charging for eight hours it beeps every now and again and seemingly disconnects my keyboard and mouse lights flash off for a second come back it seems to be fine during video or music but it seems more prevalent during games or while editing chroma profiles I just changed the USB port from a PCIe connected USB 3.0 to the motherboards 3.0 waiting to see what the results of switching are now is there anything else I should try? additionally would the Nari benefit from using the DAC up 2 ports? or is this not useful for the proprietary IMS connection?

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5 years ago
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thomasklee
posted in Razer Support
IR Camera not working after Windows Feature update

Any one else notice the that IR camera no longer works after the windows feature update this past June? I noticed this since windows hello stopped working after the update and the red flashing stopped.

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5 years ago
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jorge9422
posted in Razer Support
Razer hammerhead bt not charging

I just bought my Razer hammerhead bt one week ago and todow i was trying to charging but the red lights never turned on. The percentage of the battery is 20%, it doesnt increases. I need help.

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Razer.Caziel
5 years ago
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whatevereverever
posted in Razer Support
Internal microphone issue on Razer Blade 2018

This has been the case for a while now. The mic although listed as an input device does not register any level, regardless of what I try. Any help appreciated.

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5 years ago
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whatevereverever
posted in Razer Support
ROG PG278Q issue on Razer Blade 2018

Having an issue getting my Razer Blade 2018 to output an image to my external monitor over the Display port. ie it wont. Have tried numerous cables which I know to be working. The external display is an ASUS ROG PG278Q which also is working fine. The monitor appears in the intel gpu control panel and also the nvidia control panel, but no matter which resolution, refresh rate etc. no image appears. Have also tried basics such as changing between mirrored, spanned, display 2 only etc. Laptop is the 2018 Razer blade advanced with 144hz 1080p monitor and the 1070 max q GPU. I also have a tv which works fine plugged into the hdmi port (unfortuantely the PG278q only has Display port input) Both NVIDIA drivers and intel drivers updated to latest versions. Bios up to date, windows 10 home very latest edition and updated. I have also tried rolling back drivers to the ones on the razer website which are outdated but worth a go, also to no avail. Incidentally, of note there appears to be an is

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5 years ago
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AbsorbentKarma
posted in Razer Support
Razer Wolverine Ultimate trigger problem

I just bought a Razer Wolverine Ultimate 6 days ago and now that I unpacked it yesterday I noticed a problem with the right trigger of the controller (RT button). The button reacts as it should but when I fully press it it feels weird, kind of like if there was a small touch with the plastic or if there was a problem with the spring. I don't know if I can try getting it checked to be repaired/changed mostly since I don't know if there's a guarantee if the product was bought as an import product in amazon.com.mx

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5 years ago
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sidePrussianBluefirst321
posted in Razer Support
Sync mutliple devices.

Hello Razers! I brought 2 keyboards a mouse and a mousepad. One for each of my pcs. Now I want to sync my two keyboards via chroma. So both of my pcs have the same colour wave. Any tips on how to do this? Kind regards Mathieu.

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S
5 years ago
D
D_Damen21
posted in Razer Support
Razer Nari Synapse and detection issue

I just purchased the headset, i pluged it in registered product on synapse and it said it connected but when i opened synapse it didnt show it.I also caht hear or speak trough mic. PS sorry for my bad english

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D
5 years ago
J
jdoe.
posted in Razer Support
Razer Game Manager CPU problems

Hello! I am having problems with Razer's Game Manager software. I am on Windows 10 Version 1809, and have a few Razer peripherals. When I have Synapse running, on of its dependencies is using 10 - 20 % on the CPU, causing Windows to run its WMI Provider Host to also use an additional 30 - 50 % CPU (running an 8700k @ 5 GHz all-core). The reason I know that it is Razer Game Manager that causes the WMI spike is through looking at the errors in event viewer (linked) and following the ClientProcessID to the services. It is listing errors every few seconds with the ID attached to the Razer Game Manager software. After I go to the services manager, disable the Game Manager, and end the process (otherwise it auto launches again), the WMI spike goes away and everything is back to normal. Unfortunately, the Game Manager is a dependency for Synapse to start, so if I disable Game Manager and reboot, Synapse won't launch. I share concerns with other members in the forum that Razer is adding t

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J
5 years ago
FearGroot
FearGrootInsider Mini
posted in Razer Support
Flash light / torch not working & camera poor quality

My Flash light / torch stops working all the time and to resolve it I need to restart the phone. I know this is a standard Windows fix but hey, this is an android phone? Also, the camera resolution is high but the quality is only a little better than my old Nokia 3210i. I took it in the store and compared it with the new one and its the same. What's up with that?

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FearGroot
5 years ago
P
pawtetius
posted in Razer Support
Razer Kraken Sorround Pro key

Hello. I registered my headset in my account. But did not receive an activation code for Surround Pro. Could you help me with this problem?

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Razer.Speedcr0ss
5 years ago
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smartSalmonPink391
posted in Razer Support
Razer Blade screen randomsly goes black

I just bought a new razer blade 15 rtxx 2070 with the 144Hz refresh rate screen. The screen randomly goes black every time. If i turn on youtube or some sort i can still listen to the video. I have reinstalled Nvidia driver. But still the same Is this a common issue? Thanks for the support.

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T
4 years ago
M
Mc_Loeven
posted in Razer Support
Broken cabel Razer Raiju

hey. My cabel is broken to my Raiju Tournament I have looked around STOCKHOLM (where I live) haven’t find any one how has spare parts... Only eBay and Amazon etc.. Can you help me?

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Razer.Caziel
5 years ago
E
excellencyInsider Mini
posted in Razer Support
Blade get hotter in sleep mode

my blade is hotter and hotter even in the sleep mode. when close the display and into sleep mode, my blade get hot continuously. do not get cool down. why do this? i have early updated any drivers, firmware and etc...

3
Razer.Speedcr0ss
5 years ago

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