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  • 42,761 Threads
  • 61,343 Replies
42761 Threads
R
Rewale
posted in Razer Support
Someone help me plz

My computer doesn't recognise my headphone Razer Kraken Essential P2, someone could help me plz?

1
Razer.Caziel
5 years ago
K
kusumuck
posted in Razer Support
Naga Trinity 12-button panel lights not true color

I have a Naga Trinity with all the software and updates working. The lights on the wheel and logo work great. When I have the 7 button panel attached, the lights on the panel match the colors shown on the mouse itself. When I attach the 12 button panel, the red is red, but pretty much every other color doesn't match what it should be. The green shows as yellow. The blue shows as purple. Ect. Ect. With the 7 button attached, matches the mouse. With the 12 button attached, it is way different using the same color selections in the Chroma software. What could be the cause? And what could be the possible fix. Thanks.

3
K
5 years ago
P
PinkOrangetechvalley989
posted in Razer Support
Broker adapter - Blade (2017)

The adapter for my Razer Blade is broken and the laptop no longer charges. The 165W charger is out of stock on the EU Razer Store. I have contacted the EU support and they still did not manage to resolve this after a month of waiting. Does anyone know where else can I get hold of a working adapter for the Blade (2017)?

1
Razer.Caziel
5 years ago
Z
zSavage
posted in Razer Support
I lost the Razer Surround activation code for my Kraken TE headset

I lost the code and i want to know if there is any way i can activate Razer Surround?

0
Z
5 years ago
M
meyend
posted in Razer Support
Weird artifacts in Windows desktop apps

Wondered if anyone could help. I am experiencing some weird artifacts in Windows 10 desktop apps on my Razer Blade 2018 1070 Max-Q version. Mostly they appear on the second monitor, but sometimes on both - laptop and second monitor. If you take Skype as an example, then it would have vertical moving lines only visible on images, the remaining parts of the app are fine. All other types of applications, including games, etc, work perfectly fine. I tried to change monitor cables to DP, HDMI, USB-C - same result.Also updated Nvidia drivers to the most recent ones. Some examples: Any clues would help, many thanks! Regards

0
M
5 years ago
S
Shahid0077
posted in Razer Support
Razer Seiren X Not picking any sound

Yesterday i got my Razer Seiren X, It was All ok, working yesterday but from today its not picking up any sounds. Mic on/off switch is working. i have no idea what to do now :(

0
S
5 years ago
T
tchoward
posted in Razer Support
Razer Phone fingerprint function not working!!!

Since yesterday my Razer Phone fingerprint function has gone!! It just disappeared from the system setting. I have looked through the internet and it has been said that same problem is happening on Razer Phone 2 too....... What should I do now??? Could anyone help me?

1
B
5 years ago
W
wireVioletRedtechno453
posted in Razer Support
Razer Gold Problem

Hi Razer Support Team, I am from Vietnam. When I tried to buy Razer Gold via my Master Card, but it was a problem. My Master Card deducted money but Razer Gold did not add on my Acount. Then a few mins later, my Master Card received refunds. I want to ask does Razer Block any transactions from Vietnam? I hope to hear from you soon. Thank you. Regards,

0
W
5 years ago
B
bulldog5769
posted in Razer Support
KRAKEN 7.1 V2 causing PC system to shutdown or restart

Recently my system has been restarting or shutting down. After believing it was either power related or other hardware, a detailed look at the event log revealed it was the HID-compliant headset driver. With the driver enabled, the system would run normally until it either shut down or restart with the event log showing: Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10111 User-mode Driver problems. -- The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem. and Critical 8/20/2019 8:07:44 PM DriverFrameworks-UserMode 10110 User-mode Driver problems. -- A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices. With the driver disabled, my system will run normal

10
B
4 years ago
F
figrin1Insider
posted in Razer Support
Blade Stealth Support Nightmare

It all started about two weeks ago... I was installing the latest BIOS update for my Blade Stealth 13, and it worked fine for a little bit, and then my laptop wouldn't turn on at all. It was bricked. After trying to do some troubleshooting, Razer Support asked me to ship it in, and said they'd replace the motherboard for free. Great! I was incredibly grateful that Support offered to replace my motherboard under warranty. But what has followed since that initial repair has been absolute mayhem. Repair #1 - Razer Replaces My Motherboard, Laptop Comes Back with Multiple Issues I shipped the laptop to Razer, and they got it back to me incredibly quickly. I had the laptop back in my hands in 5 days. It was amazing. I was so happy, and I couldn't believe how so many people online were complaining about Razer Support. ...until I turned on my laptop. As soon as I powered it on the laptop froze, and became completely unresponsive. After hard rebooting and logging back in I realize that the

2
F
5 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
RazerCare Store Updates

Hey Insiders! Our RazerCare store is always adding new products online and we felt it was important to keep you in the loop with what and when things are available. We're working hard every day to make sure we're kept up to date with the needs of our customers and although we won't be able to fulfill every missing dongle or ear cushion, we'll make sure to keep this thread updated anytime there is something new in the shop. Currently our RazerCare store is only open to our US customers. We have no announcement regarding expanding to other regions, but you'll be the first to know. Visit our RazerCare store today. Who knows, you may finally find a replacement for that pesky piece you misplaced. * * * If you do not see your accessory or replacement part, it means the item is either out of stock or no longer available for sale. New Items in the Store 3/16/21 Razer Nari Ear Cooling Gel Cushions Razer Nommo Power Adapter Razer Nari USB Dongle Razer Black Shark V2 Pro USB Dongle Razer

324
S
1 year ago
B
BleuTime
posted in Razer Support
Razer Cynosa Chroma \\

Hello. I have been using the Razer Cynosa Chroma for about a period between 1-2 months. Although now when i type out a sentence and click the "enter" button, it will always set a \\ at the end of the sentence. I hope somebody can help me with this.

1
Razer.Caziel
5 years ago
G
greatLiseranPurple434
posted in Razer Support
Razer raiju mobile

Hi there! Anyone have a razer raiju mobile controller? I need some help figuring out how to bind the buttons when connected to a pc I cant bind the m3 and the m4 button on the mobile app, //Lukas

1
Razer.Caziel
5 years ago
R
rushRichLilacwatch697
posted in Razer Support
Right Click doesn't click properly

So, I started to notice while I play League of Legends that my mouse doesn't properly click when I want him too. I did some tests and he doens't click in some parts of the Righ Click side. Is there anyway I can fix him without going somewhere to fix it? Mouse : Razer Abyssus V2 (sorry bad english)

1
Razer.Caziel
5 years ago
G
geoSilverChalicetruck512
posted in Razer Support
Kraken 7.1's mic doesn't work

I tried everything i could, but it still doesn't work It's the normal Kraken 7.1, p2 one

1
Razer.Caziel
5 years ago
P
peterprutser
posted in Razer Support
Razer Support offline?

Hi I have a case open at Razer support but nobody responds to it anymore. The chat support option was removed from the EU website, I get no response when I make a new case, and now it seems they also removed the number for phone-support. When I call them it seems the number is offline. Anybody knows what's going on?

3
Razer.Caziel
5 years ago
C
cinaree
posted in Razer Support
why dose my siral number not work??

i have a blackwidow elite i buyed it today can someone help me buz my siral number is not working i looked in the keybored and in the box am from uk london someone pls help me razer ID

0
C
5 years ago
V
Vobluda
posted in Razer Support
Razer Ripsaw HD black screening / fps dropping

Hello Razer community! I've started setting up my new streaming setup with the Razer Ripsaw and have encountered an issue, where my OBS on my streaming PC experiences frame drops and black screens from the Ripsaw HD. My streaming PC is an Acer Predator Helios 300 2018 (https://snlookup.com/acer-predator-g3-572-notebook-nh-q2bec-001-p143281#ffs-tabbed-16). It's plugged into the USB-C 3.1 Gen 1 port using a Dell USB-C to USB-A 3.1 adapter. I have Synapse installed, so the correct drivers should be installed. I've tried just hooking up the Ripsaw to my beefier Gaming PC with higher level USB ports, and it worked like a charm there, but it just doesn't seem to work on my laptop, no matter what port I connect it to. Is there any possible fix to this issue I'm having? The Ripsaw advertises itself as a USB 3.0 capture card, so it should be compatible with my laptop. It's quite an expensive purchase for me, so I'd be pretty bummed out if I couldn't use it.

0
V
5 years ago
R
Rants86
posted in Razer Support
Problem with Blade 15 Advanced...

So I just bought a Blade 15 advanced and I’m loving it so far. All of a sudden the screen is doing a “breathing” effect whenever I’m in game. It gets dim for a second and then goes back to normal brightness. It does this about every 5 to 10 seconds. When I close the game and close steam it stops and acts normal. I’m not sure what’s wrong? I have the laptop plugged in and it’s almost fully charged. Any and all help would be much appreciated!! Thanks 9750h, rtx 2070, 240hz.

2
R
5 years ago
I
Infuthron
posted in Razer Support
Razer Blade 15 Shipping Restriction

Hello. I'd like to ask for a reason why there is this weird shipping restriction placed on the Razer Blade. I want to order it to the Netherlands but for some unexplained reason I can't. That's what I'm getting when trying to choose a shipping method as t checkout. (Yes, the product is in stock) There is no reason or explanation given and I wasn't able to find anything online. I kind of feel like I'm doing something wrong. Thank you for your time.

1
Razer.Speedcr0ss
5 years ago
W
WestJams
posted in Razer Support
Continuous Macros no more?

The latest update seems to have removed the ability to make toggle macros, or am i missing something?

1
Razer.Speedcr0ss
5 years ago
K
Kqrlq
posted in Razer Support
Razer Cynosa Chroma Synapse 3 not working

I just got my Razer Cynosa Chroma keyboard today and synapse 3 is not working. I have tried uninstalling and reinstalling it and running it as admin but it doesn't work. I've looked through a few websites and it says its because I have windows 10. Is there any solution to this?

1
Razer.Speedcr0ss
5 years ago
E
Esaelias187
posted in Razer Support
Anyone from uk bought a razer blade? Need help with warranty

Hello so I spoke to a razer agent via live chat he said because I’m from uk I get two years warranty on my blade etc is this true? thanks

2
E
5 years ago
D
doppiocortado
posted in Razer Support
RAZER ORBWEAVER CHROMA - I can't establish different profiles

Hello. I tried to configure different profiles and i couldn't do it. Let me explain my self: 1.- I establish a profile with some macros for WORD (image 1) 2.- I wanted create another profile, so i clicked on keymap 2 and i selected into ''SELECT PROFILE" Profile 1 (image 2) 3.- Automatically the program return to keymap 1 and erase WORD profile (image 3) I don't know how solve this. Could someone help me?

0
D
5 years ago
I
ItsFeold
posted in Razer Support
Cant change mouse DPI?

For some reason, one day, i launch my pc, and see my mouse sensitivity being way higher than it should be. I got to razer synapse (3.0) and change it, and even tho i changed it, no adjustments had been made. This is pretty troublesome and idk what to do

0
I
5 years ago

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