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  • 42,179 Threads
  • 60,520 Replies
42179 Threads
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nuser1236Insider Mini
asked in Razer Support
Hunstman Mini (Nordic) esc key is switched with ½

I have a hunstman mini (Nordic) and my ½ key has suddenly switched with esc. I now have to hold the hyperswitch key in to use half in games where is use them. Is there any why to reverse this effect and is this happening to other people.

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5 months ago
MrChipz05
MrChipz05Insider Mini
asked in Razer Support
Authentication error

Hi whenever I purchase diamonds for MLBB using Gold Razer it wont proceed due to the authentication step. No codes are being sent and a red box with an error unexpected issue something pop up stating I need to refresh the page. Which i did and it's still the same. Tried using a different phone and browser, I even tried a computer still the same result. I need help with this please.  

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MrChipz05
5 months ago
funbizMadderLake263
funbizMadderLake263Insider Mini
asked in Razer Support
Swapping CPU

I am looking to buy the maxed out in specs Razer Blade 18 (2024). I'm just wondering if i can swap the i9 with a Ryzen 9. Thanks in advance!

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funbizMadderLake263
5 months ago
dondiabloxxx
dondiabloxxxInsider Mini
asked in Razer Support
Can I update razer bios without OS?

I am wondering if theres any way to update razer bios without os. My laptop always get frozen when I am installing new OS I am thinking it must be the BIOS not updated.

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dondiabloxxx
5 months ago
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AcidGreensoloIVORY561Insider Mini
asked in Razer Support
Deathadder V2 pro with USB Cable is not working

Hello, I am using Deathadder V2 Pro. One fine day it just stopped working. Currently its neither pairing with USB dongle nor when connected using USB cable. I tried all sorts of firmware updates and pairing utilities. None helps. Apparently, when mouse is connected using cable, it just doesnt get recognized. Am not sure if the cable is damaged or not since using the same cable I can charge my phone. any help or advice is greatly appreciated. -Abhi

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A
5 months ago
Szelita
SzelitaInsider Mini
asked in Razer Support
1 key is wrong colour on Black Widow keyboard

Hi, I have a Black Widow Chroma keyboard which I was unable to use for a bit and from today want to use it again but on my num pad the number 4 is not the same colour as all the other keys. It is changing colours so not staying on just one colour but for example when colours are yellowish and greenish its red, when its magenta or pinkish then it is similar colour just darker and same with blue colours, it is blue but darker than the others. Couldn’t find anything on google which could have helped me so I am hoping someone know the solution to this. Ohh yes and to mention I updated synapse and that did not help either. Thank you :))

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Szelita
5 months ago
greatbayBlackCoral464
greatbayBlackCoral464Insider Mini
asked in Razer Support
7.1 Surround sound bugs

Hi,Many of us are experiencing issues with fully loading the Surround Sound 7.1 interface in Raizer. This is a key feature for us, and we hope you can provide a solution or improvement in an update.Thanks,Tolubets Bogdan 

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greatbayBlackCoral464
5 months ago
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WoodBrownparkradio876Insider Mini
asked in Razer Support
New Battery for Razer 14" (2017)

Hello!My Razer Blade 14” (2017) had a swollen battery which I removed today. Now I’m looking for an equivalent battery that can be reinstalled. Is it possible to get a new, fitting battery by Razer?Some information about the old battery:Model: BETTY 4 Rated Capacity: 6160 mAh / 70 Wh Rated Voltage: 11.4 V Limited Charge Voltage: 13.05V Acquisition standard: GB 31241-2014If not, are there any recommendations for a good quality battery by other manufacturers? Many thanks in advance!

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W
5 months ago
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leetMauveTaupeplane337Insider Mini
asked in Razer Support
deathadder v3 under side

The little note under the side against the mouse pad, gets airbubbles so it messes with my aim, is it supposed to slip off? Or can i just rip it off?

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L
5 months ago
ethermarriot88
ethermarriot88Insider Mini
posted in Razer Support
**SWOLEN BATTERY*** Razer Blade 15 Base Model (Early 2020) - RZ09-0328

my laptop battery is swollen and I need a new battery.  What do I need to do?

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ethermarriot88
5 months ago
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dufus2506Insider Mini
asked in Razer Support
Why was my order cancelled?

I tried to place an order on the Razer.com online store.  (Actually twice.)  Both times, the order was cancelled with no explanation.  Was my payment method not acceptable?  Is the product no longer available?I can’t find a reason that it was cancelled, nor could I find any way to contact the store support group by phone to ask the question.So, how do I find out why my order was cancelled???

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D
5 months ago
Corry313
Corry313Insider Mini
asked in Razer Support
Activation code

I received a blackshark v2 x headset as a gift but I don't know how to get the activation code for the app, I registered but I don't have any code, can you help me?

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Corry313
5 months ago
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39445113Insider Mini
asked in Razer Support
Blackshark v2 pro 223 Game audio issues

Brothers, I encountered a serious problem. When I played PUBG recently, the sound of the game on my Blackshark v2 pro 2023 would make a roaring explosion sound, and it continued. At first, I thought it might be plugged in with me via USB3.0. The problem with the interface has also occurred at the beginning. I restarted the computer and it was normal. But this time, no matter how I set it up, I couldn't fix it. No matter whether I changed the interface or used a 3.0 HUB, the 2.0 HUB could not be repaired, including using The latest Synaps beta version or Synaps3 cannot be repaired, but it is fine when playing other games. 

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3
5 months ago
bicycleNavyradio319
bicycleNavyradio319Insider Mini
asked in Razer Support
my email is different email

i connected my facebook but the email is different and the phone number is connected i can’t use it because the email is not mine please fix it

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bicycleNavyradio319
5 months ago
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NT4MaximusDInsider Mini
asked in Razer Support
Online Razer Gold card purchase

Where do I make an online razer Gold card purchase at the razer.com site?

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N
5 months ago
Kencho1996
Kencho1996Insider Mini
posted in Razer Support
not able to get step 2 authentication code

I'm not able to purchase diamonds using gold it's keep on asking step 2 authentication code

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Kencho1996
5 months ago
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bahashtInsider Mini
asked in Razer Support
out of stuck

hello dear  Why isn't uc pubg 6000+2100 not available ?  When will it be available? thanks

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B
5 months ago
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nevicaInsider Mini
asked in Razer Support
Razer Viper Ultimate only charges when Synapse is open on Desktop

The only way I can get a Razer Viper Ultimate to charge on its dock is when the Synapse App is open on the PC Desktop. Is this is glitch in Razer software of can it be fixed so that I can place the mouse on the dock (and have the dock light and the mouse light pulsating with the same colour showing the mouse is charging) at any time. Thanks, 

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N
5 months ago
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BrnjaminInsider Mini
asked in Razer Support
Connection Issues Razer Nari ultimate on main PC

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC - causing playback issues. I have done all the troubleshoots I could've found: Deleted Synapse and re-installed it; Repaired Synapse; Downloaded and used the Dongle Recovery Tool; Downloaded and used the Ultimate Pairing Utility; Got the latest driver updates for the PCMy other USB ports work for anything else, and my headset works on another device as good as it possibly can. But on the main pc my headset keeps cutting out and refuses to work. Hope anyone here can help me. 

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B
5 months ago
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xNadZzzZxInsider Mini
asked in Razer Support
Razer Blade 14 7940HS heating up when lid closed

Hello,I’ve been using the Razor Blade 14 for 6 months now and recently the laptop when I close the lid of the laptop, the fans start going full speed. This in return creates a lot of heat. I left the laptop closed for a couple of hours and I was unable to touch it because it was so hot. This situation has been getting worse every week.When i close the lid the only running programs are my email app (Thunderbird) and chrome. The background process are minimal. I’ve tried looking in windows power setting, but not is there that would help me solve this situation. If the community has any ideas I would love to get your feedback/help.

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X
5 months ago
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paradiddle1984Insider Mini
asked in Razer Support
Razer checkout broken - trying to buy new laptop

Hi,I have nearly £5,000 of gear in my basket on the Razer store. I have progressed all the way through the checkout up to where I need to “continue to shipping method”. However, when I press the button nothing happens.I’ve tried on 2 different devices and 3 different browsers so there definitely seems to be something wrong.Would appreciate some help ASAP as I’d like to get my order placed.Thanks in advance.

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P
5 months ago
toolsbitPeachPuff590
toolsbitPeachPuff590Insider Mini
asked in Razer Support
fix

How do i fix my phone as it cannot receive sms as the sim card isnt the same anymore

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toolsbitPeachPuff590
5 months ago
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Darsh_AgInsider Mini
asked in Razer Support
AUX cable replacement

I have a razer Blackshark v2 x and i’ve been using it for quite a long time now and its inbuilt aux cable is very much worn out and I can even see the copper wires inside. Just wanted to know if there was any way you guys could get  that aux cable replaced. Otherwise my headset is in a very new condition and everything works as it is meant to. 

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D
5 months ago
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Happy-EverydayInsider Mini
asked in Razer Support
Cannot Return, Razer Return Page Don't Recognize My Order ID

I want to initiate a return of an order I've recently placed on the razer store site. However, when I got to the return and refund page and keyed in my order number and email, it said that 'we don't seem to recognize the order number and email'. I'm 100% sure that the information is correct. And there seems to be no where else to start the return, neither by emailing customer support (it seems that they don't support emailing) nor calling (the phone number provided is only for technical support). I'd be extremely glad if anyone could help with this.Thank you!

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H
5 months ago
igophtennek23
igophtennek23Insider Mini
asked in Razer Support
Purchased Failed when paying using razer gold for Mobile Legends

I am purchasing diamond with my razer gold balance but unfortunately has failed many times

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igophtennek23
5 months ago

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