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  • 42,236 Threads
  • 60,562 Replies
42236 Threads
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pinpanchi
posted in Razer Support
Kraken Headphones Mic not working

Hi, so I decided to order myself some headphones earlier in the year due to there being a sale on the Hong Kong Razer store, during the time that I had it, I didn't use the mic at all since I had a mic already so I didn't really need to use it, I recently tried to use it but the option for the mic didn't show up in the audio panel. I wonder if anyone else has had this problem and knows how to fix it. By the way, I have read up on some other fourms and I can't seem to find anybody with the same problem, I'm using the normal headphone plug which doesn't require 2 headphone jacks. A short list for people who don't want to read the whole text: Bought the headphones this year Haven't used my mic at all Didn't take it out of its hole until now The mic is not muted Not using the two way plug Here is a picture of what the audio recording panel looks like. I do have a warranty so it is okay if there aren't any solutions but I would still like to try my best to fix these!

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5 years ago
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Zerokei
posted in Razer Support
New profile on system startup issue

So, since this last round of updates, I'm not sure what Razor did, but something screwed up. Each time I turn on my PC, razor creates a new profile called desktopxxxxxxxx and makes that my default profile selection for all my devices and then I have to go through, delete all this desktopxxxxxx non-sense and reselect all my profiles. What can I do to stop this?

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5 years ago
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The__Stallion
posted in Razer Support
Razer turret pairing issues

I have a razer turret keyboard which is no longer able to enter pairing mode. I switch it to c Bluetooth and press the power button for 3 seconds or longer. While I holding the power button, the light is solid blue. After depressing the lights return to flashing blue and red. I depleted the battery of the device by letting it flash for a few weeks until the battery was used up. Then charged it up, but the issue still remains. The device is not found when pairing. There is a way to put it into a developer mode by pressing esc and fn. This sets therefore blinking blue and can be found by my phone, but not useable. The device was paired to my Sony tv and my nvidia shield. Now it won't connect to either. I deleted the pairing from both devices. The turret mouse works perfectly fine. Any suggestions would be appreciated.

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5 years ago
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PurpleHoodie
posted in Razer Support
Serial Number Unknown for Product Registration

So I just bought a Razer Ornata Chroma and wanted to register it on the website, but it says that the serial number is unknown, and I've typed it in 5 seperate times and it still won't work, what do I do?

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5 years ago
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cmburns5
posted in Razer Support
Razer Blade 15 stops charging during longer sessions of gaming.

My razer blade 15 will stop charging after two or three hours of gaming. When I went to check the power brick, I noticed it was incredibly hot and I could not hold it. Is this supposed to happen?

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Razer.Speedcr0ss
5 years ago
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camfil99
posted in Razer Support
My razer Kraken TE will not produce any sound

I recently purchased the razer kraken te headphones, but they won't make any sound. Setting it as the default device does nothing to change this. Please help, I spent $100 on a pair of headphones I can't use

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Razer.Speedcr0ss
5 years ago
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storyTulipever381
posted in Razer Support
Kraken tournament THX edition

So i bought these headphones few months back and i love them. Sound great and are nice and light. The only problem i have is some times like 1 out of 10 videos deep male voices are just so deep it actually ruins the video. Music doesn't have any problem and i usually like base but these kinda have almost no bass. Its kinda hard to describe. So i have the THX enabled i feel it makes everything sound better and helps what little base the headphones have. I have the Equalizer set to custom but im not experienced with setting these up to give good sound. i put a pic of my setting if anyone wants to chim in what i can change things to. Looks like the 125hz to 500hz is the bass?

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Razer.Speedcr0ss
5 years ago
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Ksavierross
posted in Razer Support
Activatoin Code

I downloaded 7.1 Sorround Sound, but I stopped on step when you need to use activatoin code but I don't know where or how to get it.

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Razer.Speedcr0ss
5 years ago
7
777ANarhist777
posted in Razer Support
синапс 3 бета -не устанавливаются профиля

не могу установить профиль на свою клавиатуру и мышь (mamba elite . blackwidow elite )

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7
5 years ago
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PinkLacefocussmart700
posted in Razer Support
Razer phone original no service

I purchased a razer po hine about six months ago and I love it. Yesterday I walked into a factory that i couldnt get service in. When i walked out my phone didnt have service still so I restarted it. Still no service, so I went to att and got a new sim card. After several restarts I did a factory reset. Nothing seems to work. Does anyone have any suggestions?

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Razer.Speedcr0ss
5 years ago
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dailyRoseDustconnect795
posted in Razer Support
Synapse 3 Driver Error (52). Kraken Tournament Edition

I use headphones Kraken Tournament Edition After installing the synapse 3.0 drivers Razer Audio Controller and THX Spatial - Synapse give error (Code 52) related to a digital signature (I cannot verify the digital signature of the drivers required for this device. During the last change of equipment or software, an incorrectly signed or damaged file or malware of unknown origin). If you open the properties of the .sys files, then the signatures seem to be present. If I run Windows in the mode without verifying digital signatures, then everything works perfectly until Windows restarts. How to solve this problem?

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5 years ago
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javveling
posted in Razer Support
Razer Kraken Pro V2 No Sourround activation Code

Hello, I have just registered my newly purchased Kraken Pro V2. I did not receive an activation code for 7.1 Surround Sound. How do I get this? Thanks,

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Razer.Speedcr0ss
5 years ago
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AC1910D06501189
posted in Razer Support
Where can I find my Activation Code for the 7.1 Surround Sound?

Hey everyone! I just bought the Razer Electra V2 analog gaming and music headset. I am enjoying them thus far. Though I am having a problem with setting up the surround sound with razer 7.1 surround sound. When the software opens one needs to fill in an activation code but I can not find the activation code anywhere. Where can I find it? Or maybe its because the headset is not compatible with this software? Thank you.

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I
5 years ago
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elessman1
posted in Razer Support
Nari Essential Microphone Not Working!

I see this has been an issue for a lot of people. But haven't seen a definitive fix for it. Can someone help me out? I spent $75 on these and expect the mic to work. Thanks guys!

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Razer.Speedcr0ss
5 years ago
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Halaysharpvoice985
posted in Razer Support
PLEASE HELP: Razer TIAMAT 7.1 V2

Hi, there！ I bought my Razer Tiamat 7.1V2 like a year ago, It has been performing very well especially with Razer Surround Pro. However I reintalled my windows system and I did not save my Razer Surround Pro.exe. Now I could not find any download links for Razer surround pro. It would be much appriciated if you can kindly help me to solve this!!!

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Razer.Speedcr0ss
5 years ago
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Ax57Monster
posted in Razer Support
Bw Chroma V2

I’ve been using a blackwidow chroma v2 for close to a year on my Xbox but a few months ago the lights turned off and i don’t know why, does anyone know how I can fix this? I tried going on my computer and setting it to spectrum cycling but it’s not coming back on.

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5 years ago
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dailyDarkSeaGreenvine429
posted in Razer Support
Blade Advanced 2019 screen flickering when BT turn on/off or connecting usb devices

I got a BLADE 15” (MID 2019) ADVANCED MODEL recently, the screen always flickering when I toggle Bluetooth on/off or connect an USB device. I tried to do an clean installation of Windows 10 and update to the newest 1903 version, however, the issue still persist. Also I noticed that this problem may related to Color Calibration, if I choose Blade.icm as system default profile, the issue described above occurs, while I choose sRGB IEC61966-2.1 or others icc files as default, the problem seems be sovled, but the display color also changed.

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Razer.Speedcr0ss
5 years ago
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rambambi
posted in Razer Support
Razer Ripsaw HD + Xbox party/game chat

Setup - Xbox One - Razer Ripsaw HD - PC - OBS + brio webcam + AT2020 XLR mic (All working) - Razer wolverine ultimate controller + Astro A10 headset (connected to the controller) I have the video working, the game audio working, I have an XLR mic connected through my pc so my mic works... but I can't get game/party chat voices at all. Also, sometimes when I record there's a small popping/clicking noise in the background. Can someone help me???

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5 years ago
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Ataxial
posted in Razer Support
Tiamat 7.1 v2 compatibility

Hi I am looking at buying the Tiamat 7.1 v2 and was wondering whether someone could check whether my onboard sound was compatible/good enough. It is a relatively top end board so it should be ok but I wanted to check. The motherboard is a Asus ROG STRIX Z390-F Also how good is the sound isolation on this headset? Thanks

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F
5 years ago
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noahkim
posted in Razer Support
Razer Synapse MAC Mojave Allow system software from Razer USA Ltd.

When I tried to open up razer synapse, it told me to allow system software from razer. When I clicked on it, it took me to my security & privacy in my system preferences. However, there was no option to allow system software from razer in my settings. Please help.

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PT.Singer
Vanguard
5 years ago
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iTtzMiguelPT
posted in Razer Support
Razer Electra v2 USB

Hey i just bought my new Razer Electra v2 USB, i configured it as i like it and all of a sudden when i started playing the sound and mic stop working.... I have to unplug it and plug it back to get it to work again. I would like to know if there is any solution to this because it is really annoying to keep doing it over and over. Best Regards.

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5 years ago
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Razer11353
posted in Razer Support
Razer Blackwidow X Chroma key problem

S/N: PM1805F04700059 Product No: RZ03-01760400-R3W1 Issue: Hi all, I have been using my Razer Blackwidow keyboard for a long time now, but I have suddenly come along to a problem. Whenever I attempt to press the keys, the underkey lights stop working and the key that I press fades green in and out. After around 10 seconds the lights come back on. MAIN POINT: Chroma does not update keyboard lighting. When I change colours, my Razer Lancehead Works and changes, but the keyboard does not. Thanks

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5 years ago
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byteFreshAirlab181
posted in Razer Support
Kraken Headset issue

On xbox one, i use a kraken headset and everyones party audio sounds loud and echo-y. Any ideas on why this is?

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5 years ago
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Monkeyiscoo
posted in Razer Support
Help

My usb controller isn’t working for my razer kraken tournament edition

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M
5 years ago
V
Vincoux
posted in Razer Support
Blackwidow Chroma V2 <T> Key stop working afer 2 years and a month

Hello, I am wondering if by any chance, razer could change/repair my blackwidow chroma v2 since a key is partially working, 2 years and a month after the purchase date. (warranty is 2 years...) The involved key is <T>, partially working, even after uninstalling / reinstalling razer synpase. Also tested on MacBook Pro. I'm living in France, Sincerely yours, Vincent

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V
5 years ago

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