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41965 Threads
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BarnRedurbanhome622Insider Mini
asked in Razer Support
Razer Blackshark Pro V2 - 2024 Console Edition - Platform Cross-compatibility?

This post is in reference to the newly released Blackshark console-specific headsets, and their spatial audio tech. The XBOX Headset lists THX Spatial, while the PS5 Headset lists Tempest 3D.However, I was under the impression that Sony's Tempest 3D Audio is device-agnostic - that any stereo headset can use it since the console is doing the Tempest processing, not the headphones. This is echoed by their marketing materials, and has worked so far with other headsets I’ve used with the system.So if that's the case, wouldn't I be able to use the XBOX headset on the PS5 with the same dongle, and get the same spatial audio support that any stereo headset should get from the PS5 system?I don't know how to directly ask someone at Razer, so this seemed to be the next best option. Thanks for any clarification offered.

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4 months ago
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CayZzDEInsider Mini
asked in Razer Support
Razer Blackshark v2 pro problem

Hey, I have a problem with my blackshark v2 pro (2023) when I wanted to set my microphone in Razer Synape and test whether everything worked. I couldn't hear myself on Discord, but I can definitely hear myself without the settings I made have. On my old PC I was always able to hear myself in Razer Synapse during the microphone test without any problems. Unfortunately, on my new one, i dont  anyone have a solution?

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4 months ago
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LadyDeadnessInsider Mini
asked in Razer Support
Cannot register BlackWidow V3 Pro Keyboard

So I bought a blackwidow V3 pro keyboard secondhand and I cannot register it because the site cannot recognise the Serial Number. I have tried replacing the 0’s with O’s and the 1’s with I’s and that didn’t work. Also my product number seems to be missing a few digits. I took a picture but I’m a bit hesitant on posting it publicly.I’ve had no problem registering my other products and I’m a bit unsure about how to contact support since the SN wont register properly so I cannot submit it for a help request - any help would be amazing, thank you :)

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4 months ago
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Viper_k9vpInsider Mini
posted in Razer Support
razer blade 15 freezing even after repair

My new Razer Blade 15 freezes randomly while playing games.Here is the link for the video,https://drive.google.com/drive/folders/1WzaT00HlB0_hXASpJ2kYpiJwWxJhRbF_ I have already sent my laptop to Razer tech support and they could not detect any issue and sent it back to me, but the issue still happens. I am sending it again to Razer tech support.Can anyone help me with what is going on?It’s not even been a month since I bought the new laptop and Razer could not refund me or send me a new device.

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4 months ago
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baneeeee666Insider Mini
asked in Razer Support
good afternoon,I bought razer kraken x lite headphones,but the activation code 7.1 surround sound was not included, S/N:AC2250D11624527

7.1 surround sound

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4 months ago
SHSetH
SHSetHInsider Mini
asked in Razer Support
Razer Katana Chroma 850W with 4070Ti xtrem

Hi,I have a Razer Katana Chroma 850W and a AORUS GeForce RTX™ 4070 Ti 12GB XTREME WATERFORCE WB GPU.The GPU has nvidia 12vhpwr adapter PCI-e 3x8pin, but on the Katana there has 2 PCI-E power connector with two chained 2x8pin cable.It is ok if i using this 2 cable 3 connection for the GPU?So, cable 1 use 8pin connection and cable 2 use 2x8pin?Or I should to buy from 12vhpwr to 2x8pin cable adapter? Best regards,Patrik

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SHSetH
4 months ago
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InspectorJPInsider Mini
asked in Razer Support
My kraken X

My Kraken X’s mic isn’t working. Anyone knows how to help me please? 

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4 months ago
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Lu3KaminariInsider Mini
posted in Razer Support
non-existent support team

Like a couple of others I saw on the discussion board, I won a product off Google Play. Razer sent me an email with a link to "track my order". But when I click on the link, it's a broken link. I've been running around the whole website for days now trying to click on every link to send an email. But every link sends you to the same pages and stuff like "where's my order?" Doesn't work because it just looks through my account and says there's no order there. And since receiving Razer's email, I've been receiving scam text messages saying my order is on the way. And I've had to block every random number that texts me. And I see that Razer doesn't even look at these posts. I'm just posting for others to see the things we gotta go through supporting this company

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4 months ago
Purpureusboxpulse643
Purpureusboxpulse643Insider Mini
asked in Razer Support
For some reason when i log it it doesnt loads

Ive Tried to uninstall or search for an fix but it doesnt really helped since it still stucks in the load screen like a loop but it doesnt start

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Purpureusboxpulse643
4 months ago
sourceBubbleseasy532
sourceBubbleseasy532Insider Mini
asked in Razer Support
Laptop Wont Display On New Screen

Its probably that the screen is wrong but i recently replaced the screen on a razer blade advanced 2021 i got, model RZ09-0409, and the original owner told me it was 1440p, so i bought a new screen for it. When i took off the broken screen, i found out that it was 1080p and the new screen doesnt display. They use the same 40 pin connector but im wondering is this expected for it to not work or are they interchangable.

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sourceBubbleseasy532
4 months ago
greatLightCyanventure306
greatLightCyanventure306Insider Mini
asked in Razer Support
Order

I got an order for blackshark Headphones, the order says received but I didnt even get them yet and I don't know when I'll get them and there's no tracking number, I'm little confused and need help on how long it'll take for it to arrive 

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greatLightCyanventure306
4 months ago
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ezGoblinInsider Mini
posted in Razer Support
how to update razer nari ultimate

How do I update my Nari ultimate headset, it's the RZ04-06270 model and the Nari firmware update for the RZ04-06280 doesn't seem to work. Surely there are updates for my model right?? 

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4 months ago
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Mxtrix2xInsider Mini
asked in Razer Support
Razer Kraken TE

so i bought the Razer Kraken Tournament Edition And i bought it for my xbox if i plug it in will the mic work on it or do i have to use the usb audio controller

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4 months ago
Byzantineaeronetwork324
Byzantineaeronetwork324Insider Mini
asked in Razer Support
overclocking unavailable

Hi, I can’t find the overclock feature on razer synapse on my laptop, I have a razer blade 14 (2022) 6900HX and 3080ti. I would expect the 6900HX to support overclocking unless i am wrong. Should i be getting the option to overclock or is it not available for the razer blade 14. any help?

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Byzantineaeronetwork324
4 months ago
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michitukiInsider Mini
asked in Razer Support
Does Razer Kishi Ultra support in PS Remote app

Hi, I'm considering to purchase the Razer Kishi Ultra Android, before that, I would like to know does it support in PS Remote app? Thanks for the help

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4 months ago
dranoh
dranohInsider Mini
asked in Razer Support
MyCard Point Card

Good Day, I purchase a MyCard Point Card and all I received in my email is the transaction receipt and it has a coupon code of some sort but when I try to use it on the actual MyCard website to topup, different details are needed,I have reached out to MyCard thinking its was their discrepancy but it turns out the the coupon code given to me by razer was not the “Card Number and Card Password” they were looking for.Where  could I claim the point card using the receipt or the code in the receipt?Am I stuck in a process that I should have known?I have also submitted a ticket to Support  

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dranoh
4 months ago
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Eltiburon24Insider Mini
asked in Razer Support
Casque Nari ultimate clef usb cassé

J’ai cassé la clef usb de mon casque Razer nari ultimate est ce possible d’en avoir une de remplacement et comment procéder ? 

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4 months ago
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OldmothermInsider Mini
asked in Razer Support
Ripsaw hd capture card not connecting to tv

My son bought the acclaimed Razer Ripsaw HD from Amazon and followed the easy to use instructions but it appears to be anything but straightforward.  He can get it to work on his computer but as soon as he connects to the TV it freezes on the computer and the TV says weak signal. I’m disappointed by the lack of support, the serial number has apparently expired and therefore support is unavailable.  We have reached out to Amazon and they say it’s faulty.  is there anything we are missing that we should be doing?  Sorry for the basic description, but we are clueless….my son is autistic and is very distressed, deregulated & overwhelmed by this whole process.  What was meant to be a straightforward, copy the college set up, has become a nightmare and there is no one to talk to.  

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4 months ago
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AltairenateInsider Mini
asked in Razer Support
Dongle Broken Razer Viper V2 Pro

We contacted the seller "Space Station" in Shopee. It takes a lot of time for them to respond or give a feedback. We've already reported that the Dongle is really dead and not working, (All good except for the Dongle) (Razer Viper V2 Pro) I really miss playing with my Viper V2 Pro 

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4 months ago
CeruleanBluecooltoday882
CeruleanBluecooltoday882Insider Mini
asked in Razer Support
PENDING transaction after payment

I purchased Free Fire gems two days ago from the site, and I have not received anything. Now, even though the money has been transferred, I have not received anything. I hope to solve the problem.

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CeruleanBluecooltoday882
4 months ago
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everOldHeliotrope011Insider Mini
asked in Razer Support
dongle nari

Hello there .. i bought a razer nari ultimate headphone and IT came without the dongle..i dont want to return them cause i love this product..când u help me with a solution?Thank you

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4 months ago
ArcticLimeclassicdata593
ArcticLimeclassicdata593Insider Mini
asked in Razer Support
Can not register razer seiren for warranty

Hi I bought razer seriren on November last year via shopee.I tried to registered this microphone for a warranty in the razer website but it said that my product has already been registered.I would like a help to cancel the registration that I did not do it myself.Could someone help me please?I still have a purchase evidence with me if you wanna check.

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ArcticLimeclassicdata593
4 months ago
helloimliv
helloimlivInsider Mini
asked in Razer Support
razer kraken BT

Hey,  i recently got the BT kraken v2. Set it up a few days ago  I got it because my old headset broke. Managed to connect it and sounded good on my phone so got it all set up on my pc.  I only play Fortnite and unfortunately it doesn’t seem to work with it. Since connecting it my sound is horrendous (I’ve seen it says to change settings to stereo not hands free but when I do this I get 0 sound). Because the game is trying to hard to get the audio to function (it’s crackly and has a huge delay on game sounds, voice chat seems fine) . My game is now lagging and the FPS is so low. I’ve changed everything to performance settings and played around with sound as per online recs.  has anyone got any other solutions?? I know it’s not Fortnite as I can see streamers using this headset fine ? Is it because they have a separate mic?? Can I refund a lightly used product if it’s not suitable for the one game I play.  Any help appreciated. I really want to get this workinf as I’ve wasted loads of m

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helloimliv
4 months ago
MysticMARCASITEsolo970
MysticMARCASITEsolo970Insider Mini
asked in Razer Support
Inquiry Regarding Razer Basilisk V3 Compatibility with AutoCAD

Dear Razer Technical Support Team,I hope this message finds you well. I am reaching out to inquire about the compatibility of the Razer Basilisk V3 Customizable Ergonomic Gaming Mouse with AutoCAD drafting software.As an avid user of AutoCAD for my drafting work, I am considering upgrading to the Basilisk V3 due to its impressive features, including the fastest gaming mouse switch, customizable buttons, and high DPI optical sensor. One of the key aspects that piques my interest is the ability to program the mouse buttons to execute specific commands or shortcuts within AutoCAD.Before making the purchase, I wanted to seek clarification on the following points:Can the Razer Basilisk V3 be seamlessly integrated with AutoCAD software?Are there any known compatibility issues or limitations I should be aware of when using this mouse with AutoCAD?How straightforward is the process of customizing the mouse buttons to correspond with AutoCAD shortcuts or commands?Are there any resources or guid

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MysticMARCASITEsolo970
4 months ago
Melonfreshnexus812
Melonfreshnexus812Insider Mini
posted in Razer Support
activation code

Hello, my activation code has been erased. I recently bought headphones and wanted to activate them and the code was erased. 

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Melonfreshnexus812
4 months ago

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