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  • 42,817 Threads
  • 61,414 Replies
42817 Threads
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Mikouajeq
posted in Razer Support
razer chroma lighting

when i start up my system my lighting are set to cycling and when i turn on razer synapse my settings are good. can i have color wave save on kaeyboard forever without turning on razer synapse? please help and sorry for my bad english.

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5 years ago
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dropthebombYT
posted in Razer Support
use razer synapse 3 chroma visualizer

Hello, i just got a new razer headset and i found out about chroma visualizer and i was wondering if there was a way to get a pop out window for the preivew

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D
5 years ago
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TrungNam19971118
posted in Razer Support
My Nari Mic not working

My Nari Mic not working by wireless, but when i used cable still ok

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A
5 years ago
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Merilyian
posted in Razer Support
Trouble Viewing Chroma Workshop

I'm not quite sure where this issue belongs, so oh well. I'm having trouble getting the chroma workshop to display anything, at all. My brother is experiencing the same problem. Is it down? Is it broke? I want mah profiles!

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5 years ago
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stavrosmangaros
posted in Razer Support
Raiju Ultimate replacements are repaired, not new

Talked with an agent cuz im waiting for my 2nd RMA, 1st one was a v1.04, it was honestly worse than my v1.01 cuz my v1.01 was very good but drifted often here and there, sometimes in a big way sometimes in a small way. The v1.04 i got had deadzone issues, drifted too and also felt unresponsive in general way too often but that couldnt be showcased in any video, it was the general feeling of it. So i talk with an agent 20 minutes ago because i should have gotten a replacement shipped by now and we talk a bit about the process cuz i was having concerns. For example what if the controller i sent back was checked and they deemed it "fine" for example and didnt replace it? And the agent assures me im gonna get a replacement since i got into this process but the replacement im gonna get is gonna either be brand new or a repaired one. I tell him to elaborate a bit on this and he tells me my controller would be checked to see what problems it has and then it will be "fixed" to be used as a r

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5 years ago
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Fiddeli
posted in Razer Support
Worst update ever!

After last Synapse 3 update the crap always start on desktop even though i said in settings i should start minimized. Program restarts color cycles every few min and worst of all Chroma studio is so laggy i might be able to change setting for one device before i have to close the window. For gods sake make a rollback until you get all problems sorted. I currently have 4 devices connected to Synapse and wont spend money on anything new until you fix these problems. Feels like i should gone for Corsair instead, it works flawless compared to Razer!

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5 years ago
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Lavient
posted in Razer Support
Nari crackling noise

I've had my Nari headset for about 3 months and it just started making this annoying crackling noise. I have done a bunch of different simple fixes to try and stop it but nothing works.

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5 years ago
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KaiserLord
posted in Razer Support
Razer Hardware Development Kit Problems

So i have the Razer HDK, everything's fine but recently there's a problem when I open the Audio Visualizer App. The lighting effect is different before, the whole strips just lights up. Usually it lights up from the middle and widens when the music gets louder. Is it only me? Its unpleasant as it only lights up one color. But surprisingly after using the app for a few hours it turns back normal. Any have the same issue?

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K
5 years ago
4
43245323f
posted in Razer Support
Error with installing Synapse 3.

Hello everyone, I am writing this topic, because of the problem with installation of Synapse 3 software. Let me try to describe it. While trying to process the installation it stops at about 13 percents and the error appears after that. The error says that the "User's computer does not meet the system recruitments.". That's the screenshot: https://i.imgur.com/MWSSzGI.jpg I would be more than happy if you will help me in sorting this problem out. Thank you.

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5 years ago
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Oleczek
posted in Razer Support
Razer Thresher 7.1 PS4

Dear Razer! I am writing about the Razer Thresher 7.1 PS4 headphones. Namely, I am interested in the question if these headphones connected to a PC will play sound with the same high quality in Dolby Surround 7.1 format? Secondly, whether the sound transmitted via USB Dongle differs in quality from the sound transmitted by the base station on the PS4 platform as well as the PC. Thank you in advance for your answer, greetings Olek

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5 years ago
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kalokas1
posted in Razer Support
purchase varification to unlock synapse surround pro

Hi i just bought the RAZER:Kraken pro v2.I registed it in razer id but when i try to activate my surround pro there is a *.I have read that i have to varificate the purchase by sending a picture of the receipt but i dont know where

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Razer.Caziel
5 years ago
S
ss3teddy
posted in Razer Support
Mamba Hyperflux Power Issue

Hey all. New to the Razer ecosystem. Received my Razer Firefly + Mamba Hyperflux a couple days ago and am very pleased with my purchase. It feels so premium compared to my old wireless 3-button laser mouse I've been using since 2008 lol. I searched forums and didn't find anything quite like my issue so I'm posting here. My problem is when I shut down my PC all the LEDs and power indicators turn off as they should BUT if I move the mouse on the pad after that the mouse LEDs and power indicator light up and will stay on. Keep in mind the Firefly power indicator and LEDs are still off so it should not be providing power correct? I think it's strange that the Mamba is still receiving power. It'll stay on all night unless I start and shutdown my PC again and make sure not to bump or move the mouse. Is this intended behavior? How can I fix it? Thanks in advance and I appreciate any help.

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Razer.Caziel
5 years ago
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directplaneFuchsia627
posted in Razer Support
Razer blade 14" 2017 My charger is not working

There's green light when I plugged into AC but it is not charging my laptop. Can it be fix or I have to buy a new one?

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5 years ago
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aybruce
posted in Razer Support
Cannot turn off mobile data (Razer Phone 2 with Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_::frown_::frown_:

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5 years ago
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aybruce
posted in Razer Support
Cannot turn off mobile data (Razer Phone 2 Android 9.0 Pie)

Turn off mobile data in setting, the internet connection is still on In developer option, the "Mobile Data Always Active" option is already off Any Razer Phone 2 user get this problem too?:frown_:

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5 years ago
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TheChancelor
posted in Razer Support
Razer Synapse 3.0 (Failed To Start)

My Blackwidow Chroma V2 stopped lighting up the same day that I installed Synapse 3.0 and it hasn't lit up since. I've tried repairing it through Control Panel, reinstalling it completely, and switching back to 2.0. None of which worked. Please help! EDIT: Solved it

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U
5 years ago
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Bigbrit93
posted in Razer Support
Razer kraken 7.1 mic not working

I haven't used my pc or headset for a few days, I plugged it in and the mic does not work, it doesn't pick anything up on the discord mic check either, any ideas?

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5 years ago
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stunik94
posted in Razer Support
razer basilisk lighting

hello, I have 3 razer products, keyboard, mouse and mat, but after i shut down my pc, my mouse lighting stays on, only after i unplug and replug the usb it will stay off. Is there a setting i overlooked or a fix for this problem? Stunik

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Razer.Caziel
5 years ago
K
Kainzaah
posted in Razer Support
Parasitic oscillation ?

Hi, I have a Razer Blade 2018 Advanced GTX 1060 - bought recently. When I am opening new tabs in Chrome or other windows I hear a very short sound coming from inside the laptop. I found someone had a similar problem with their Asus: https://superuser.com/questions/960644/why-does-my-ssd-only-laptop-make-a-scatchy-sound-when-i-open-a-new-chrome-tab I remember I had this kind of problem with my old laptop shortly before my HDD died. After replacing the drive the sound was gone. My Razer has only SSD thought. Is it normal with Razer laptops? Is there anything I can do to get rid of the sound? Apart of that the only problem I have are very loud fans after opening Razer Synapse, even after closing it and not using the laptop the fans are working like crazy (and the laptop is cold). After a restart and when only using the laptop for no demanding task (as browsing) I can't hear the fans at all. I'm mentioning it because maybe the two issues are somehow connected. Thank you

1
Razer.Caziel
5 years ago
Z
zma1013
posted in Razer Support
Deathadder Chroma lights won't turn off in some games

I have the Razer Deathadder Chroma mouse and I have the lights set to off in the Razer menu, however when playing certain games like Overwatch and Apex Legends, the lights come back on and I can't figure out how to turn them off in those games.

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5 years ago
K
Knucc
posted in Razer Support
Mamba "spazzes" when barely lifted/down

The best way to describe it in short is a "spaz". When I lift up my mouse, my cursor will go back to where it originally was, but when i place it back down it'll fly up to the left a little bit. I have a video here I made that describes what I'm talking about, cause I'm awful at explaining lol. Usually to fix this, I have to close Razer Synapse, which prevents me from using my full chroma. I've been closing my razer synapse for the last few months but im kinda sick of the presets on my keyboard/mouse, and would like to use my full chroma again. I've also tried to calibrate my mouse, but there always seems to be a slight jump when i put my mouse back down. Any suggestions?

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K
5 years ago
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AngryTiger20
posted in Razer Support
Macro Trouble

So i set up a macro to hold down right click for exactly one day. When i press right click to stop it everything is fine, however i cant start up the macro again unless i restart my computer. I already tried to set up the macro to toggle to try and fix the problem, but it didn't work. does anyone know of a solution to this problem

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5 years ago
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excellencyInsider Mini
posted in Razer Support
i have two issue with blade 2019 advanced

1. display has flickering when anytime..intermittently. not black out... yellowy(?). * Usually.. it occurs when injecting USB devices. 2. i am using a extend monitor though USB-C. it is disconnected intermittently with a disconnection sound. and then sometimes connected again or not connected. * I guess, both issues was related same reason. such as power..

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5 years ago
M
maathgrand
posted in Razer Support
Problems with Kraken Chroma 7.1 v2 on CSGO

Sup guys! I'm having a really annoying problem in CSGO with my headset. Basically I can't hear anything crearly. I hear my oponent on my back and suddenly he appears right in front of me, footsteps can't be heard. It's all really muffled... I tried every single tips that I found online and nothing changes. Someone had the same problem? plshlp. <3

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Razer.Caziel
5 years ago
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raeanana
posted in Razer Support
Razer Phone 2 lock screen haze/overlay

Is there a way to remove the purpley overlay on the lock screen? It changes the color of the wallpaper.

0
R
5 years ago

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