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  • 42,189 Threads
  • 60,532 Replies
42189 Threads
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thisisstark
posted in Razer Support
RazorX Chroma + VEGA64 + MacBookPro 2018 + PPro

Hello Folks, i hope you can help me! I have a strange issue... first - my ethernet is not working on the RazorX Chroma device - dont know why but i have to solve it. Maybe you know a command or a setup to make it work on OSX Mojave 10.14.5 second - the Software which i prefer to use with the EGPU is Adobe Premiere Pro CC (latest release) and if i render then i have just 30% of the egpu and 100% of the internal GPU usage! see attached picture So i tryed different Hardware Accelerations (OpenCL & Metal) but no difference at all... what is the problem - i want 100% to be rendered with the EGPU? Can somebody plz help me

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5 years ago
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polyMacaroniAndCheese670
posted in Razer Support
Razer Kraken TE Game audio is not working

Hello I just got my new Kraken TE and tried to set it up. All i get when the game audio channel is default device is a loud buzz . When the I deactivate the game channel and just use the chat channel the audio is normal.

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P
5 years ago
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coolboardSizzlingRed776
posted in Razer Support
Razer Hammerhead authenticity

MANY RAZER ARE FAKE i just bought a razer hammerhead pro v2 and some say its fake because of the box design and when i tried to register it , it wouldnt register because the serial number is not working .Once i started searching on Some platforms they said that razer made different boxes within different countries. and i just want to make sure if mine is the original once ,can someone help me with it.

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5 years ago
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Twebow
posted in Razer Support
How to claim the Globe Prepaid Card Gift Card?

The instruction "Dial 223" is now unavailable on Globe. Is there another method to claim it?

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5 years ago
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depotquick884
posted in Razer Support
Razer Blade Stealth (2016) Issues

I've had a number of issues over the years. I've sent a few tickets before in the past but never proceeded since it would mean I had to return the laptop for inspection and didn't have a substitute for Uni. Some of my main problems I have encountered are: a black smudge is visible when the screen is in a white background trackpad occasionally not working.All drivers and windows are updated to newest version. The only temporary fix I have is reinstalling the I2C HID driver before the problem manifests by itself again. continuous LOUD whirring of fans when the heat sink has already been cleaned out. For obvious reasons I don't take it into the library anymore. cracked line across the screen that appeared from nowhere, rendering half the touchscreen unusable text from some applications are fuzzy Can anyone help me diagnose some of these issues? Picture of black smudge: https://imgur.com/a/jWl2tqB Picture of Fuzzy Text: https://imgur.com/a/Uif4wuw

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5 years ago
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bigharryox
posted in Razer Support
Performance issues with Early 2019 Razer Blade 15 2070 MQ

Hi, I have been beating my head against a bit of a performance issue and I am wondering if people have found solutions. I upgraded my flash to a 1TB 970EVO and re-installed windows and did a full install of the drivers. Since then I cannot seem to get benchmark numbers which match all the published ones. My Fire-strike graphics scores are consistently in the 12 - 12.8k range (where many people seem to be in the 16k+ range), timespy graphics is in the 6.2k range. I do see that the graphics card is boosting sometimes, but seems to stay pegged at 1080MHz for long periods of time (which i suspect is the issue). I have undervolted the CPU & intel graphics. I set synapse to Gaming mode. Power setting is at maximum performance in Nvidia CP. Graphics driver is 25.21.14.1759 (the version from the razer support page -- Nvidia driver version 417.59). Windows version 10.0.17763. I don't have access to the original install but debating doing another fully clean install at this point to see if th

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5 years ago
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Shaneleo
posted in Razer Support
Serial Numbers not working for registration

Bought two new Blackwidow Ultimate keyboards today, and I can not register either one of them, says item serial number unknown... ?

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5 years ago
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DankJezusFeet
posted in Razer Support
Not Long Enough Product Key

I have ordered a pair of Razer Nari Headset from Amazon and I wanted to link it with my synapse 3. The problem was that the product key is 16 digits long but the product key on my Nari headset box is 13. Does anybody have a solution to this, That will be really appreciated.

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Razer.Caziel
5 years ago
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KrisUniwolf
posted in Razer Support
How to pulse between 2 colors on razer synapse 3?

So I'm currently trying to make an Iron Man color profile on my blackwidow chroma v2. I want the center of my keyboard to pulse quickly between white and light blue, pause for a bit, and then pulse again the same way. Is there a possible way to do this? So far I already have the center piece of my keyboard as a solid white color.

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5 years ago
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buzzNyanzaresources991
posted in Razer Support
cortex updates now i can't login

i'm logged in just fine on your site. i use my google account. This app is nonsensically confusing when you have login errors. It also prompts me on my phone to login with google, then does nothing when i tap 'yes'. i'm about to uninstall this pain in my ass.

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5 years ago
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Varoth_dk
posted in Razer Support
Have to re-calibrate my razer naga hex v2 after every reboot.

I have the razer naga hex v2 mouse and razer goliathus control mouse-pad. Also I use synapse 3 (*I used to use synapse 2 but i encounter more grievous problems). Firstly, I am experiencing tracking issues every time i lift my mouse; the tracker jumps diagonal to a spot then it jumps back to it's original spot. I solved that problem with custom calibration. But every time i reboot my pc the tracking issue returns and i have to delete the calibrated profile and re-calibrate my mouse again, every time i reboot. So a) Automatic calibration of "RAZER GOLIATHUS CONTROL" just doesn't make ANY difference in the tracking issue. b) Every time i reboot my pc I have to re-calibrate again in order to fix this issue, which is something that i do not want to happen for the price i pay for this mouse and mouse-pad. That pattern of problems i described above occurs even when i format my pc. I use windows 10 education 64-bit every time (*after format). Please show me how to solve my problem. Than

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Razer.Caziel
5 years ago
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Sugik
posted in Razer Support
Synapse 3 performance tab not functioning

Just updated my RB 15 Advanced BIOS, EC and ME to their latest version and now my Synapse 3 is not working properly. I cannot adjust the fan settings nor the performance mode is working as intended.. Please help!

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Razer.Caziel
5 years ago
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Zensoran
posted in Razer Support
Razer Man'O War Microphone Issues

So hello there dear Forum, Ever since i bought the Razer Man O War 7.1 (Wire) the Microphone was doing whatever it likes to do. I tryed so many settings and searched for solutions everywhere, nothing worked. So everytime i speak it is giving me a Echo (Mic Monitoring is off, also Windows playback is off), it seems that the Mic is somehow too sensitive and is recording the sound that is coming out of the speakers too. Even when i turn up the sensibility in Synapse it won't change anything, setting down the Mic Volume doesnt effect it too. (Well Mic sensibility won't change the sensibility somehow...) Echo Reduction will lower the Mic Quality too a stage no one would like to hear me anymore, i cannot talk to anyone cause of the echo stacking up actually gavee me headache lol. Edit: The Echo only apears somehow on Discord or Teamspeak, when i activate the Mic Monitoring in Synapse everything seems to be fine. Ive setted up many Mic's on Discord and Teamspeak, and never had such a issue

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Razer.Caziel
5 years ago
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Ezmaralda
posted in Razer Support
Black Widow Chroma V2 Profiles stuck

I just downloaded Synapse 3 because my keyboard isn't supported by 2 anymore. SO I set up the profiles for a few games and set up the lighting for them. But the lighting stays the same for all profiles. And the profile is always stuck on a certain game. It never reverts to desktop. The macros seem okay. ???

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Razer.Caziel
5 years ago
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Xurkitreee
posted in Razer Support
Audio problems with left side of Nari Ultimate

I just bought a Razer Nari Ultimate headset a few days ago and it works fine when I use it wired on my phone through the audio cable, but whenever I use it wirelessly through it's USB transciever, audio only comes out from the right side. It's like this on both my PC and laptop and I've tried updating the USB and audio drivers of both of them as well as using the latest version of Razer Synapse 3 on both. I uninstalled Synapse on both of them too but that didn't seem to help. I've checked my audio settings through control panel settings and the regular windows settings and adjusted what I could, but nothing helped. The audio is coming from only the right side but everything else works perfectly fine. What can I do to fix this?

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Razer.Caziel
5 years ago
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S4L4MANDER
posted in Razer Support
Blackwidow Chroma Stealth sticky keys

Hello, I am having some issues with my Blackwidow Chroma that sometimes when i press the WASD buttons (character movement buttons) when i release the button, the character still moves in that direction. And when i click the button that are "sticky", it stops moving in that direction and it fixes. I did some research in web and found out that this is a firmware issue, and that i should contact razer support before installing any firmware. Anyone can help ?

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Razer.Caziel
5 years ago
BoboZombie
BoboZombie
posted in Razer Support
Blackwidow Chroma v2 led malfunction

My chroma effect is always set on static green on everuthing, some days ago i noticed that my F2 key is off, and if i try to set the keyboard on yellow/orange, it becomes Red. The weird thing is if i set only F2 key on orange e receive a result like in the pics. I tried to upgrade my keyboard's firmware, but still have same error. Is it some kind of error and i have to reset my keyboard (don't even know if exist some way to do it) or my led is dead?

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5 years ago
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Mobiss
posted in Razer Support
Razer Cynosa Chroma - Key Error Num Pad

I have Razer Cynosa Chroma that has following error with keys.. It is just 2 keys on the keyboard. I have tryed alot after talking to support before. But they stopped responding 10 days ago. On Num Pad i have error on the Key 6 and 0 only. I have tryed assigning them new programing with 6 and 0 but it still types same error. When i type NumPad key 6 = 6, (6 and comma) sometimes in 1/10 i get ,6. (comma and 6) When i type NumPad key 0=30 (3 and 0) sometimes in 1/10 i get 03 (0 and 3) If i program the keys to keybord function to the numbers and turn of num lock then it types the number correct. So it seems to be a problem in some software type issue. I have Norwegian Keyboard Layout, and if i switch to English it changes the Comma (,) to . (dot) like 6. I also reinstalled Windows 10 and when i started up it seemed normal, but when it updated all drivers and software and i restarted, it came back. i have deleted my account, made new and no change. i uninstalled all drivers, software

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5 years ago
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CoralPinkretrocast667
posted in Razer Support
Razer Sila occassional blue blinking

I recently purchased a Razer Sila router, and I am having a strange problem. Everything seems to work fine, but occasionally the router will start blinking blue for 2-10 seconds, and this will coincide with twitch buffering and quality loss. I've read this could be firmware updating, but this happens multiple times per hour. Is this a problem with my internet connection or the router?

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5 years ago
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FiamLife
posted in Razer Support
All chroma devices not working with new software

I have a blackwidow chroma v2, naga hax v2, and firefly. none of the effects are working and I have redownloaded the software several times. It works on my laptop but not on my desktop. how do i fix?

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Razer.Caziel
5 years ago
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saggynutz8711
posted in Razer Support
Razer Synapse installation failure error code 1618

I am unable to install any version of Synapse. It starts the install, then hangs @ 8%. After 30 mins it errors out code 1618. Running windows 8.1 So far I have tried the following with no luck: 1) Reboot 2) gone into task mgr and killed anything that looked like an installation service running 3) gone into services.msc (command prompt as admin) and tried to change windows installer service type to automatic from manual. It would not allow me to do that. Suggestions?

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Razer.Caziel
5 years ago
0
0667252210
posted in Razer Support
Mouse Razer Death Adder Essential. Does not define Synapse 3

Mouse Razer Death Adder Essential. Does not define Synapse 3. http://prntscr.com/nncfao http://prntscr.com/nncd1t http://prntscr.com/nnccq2

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Razer.Caziel
5 years ago
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WesStan
posted in Razer Support
razer softminer 1070 sli not mining

click start mining and it just activates the gpus but no power runs through them they just ramp up and do nothing

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Razer.Caziel
5 years ago
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yashank
posted in Razer Support
Panthera - Delivery time to London

Hi, Im living in London, if i place order from razer site how much time will it take to deliver the product. I want to place order for Razer Panthera Stick. Should i place order from Official site or from Amazon ? Thank you

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Y
5 years ago
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todayretroIsabelline892
posted in Razer Support
Key spam on double click

so I was just playing video games and my keyboard randomly started spamming keys everytime i double clicked a key. it would spam 4-5 at time.

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T
5 years ago

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