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  • 42,077 Threads
  • 60,397 Replies
42077 Threads
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TractorRedfevertechno618
posted in Razer Support
Razer F1 Macro

Hello! Ever since I got my Razer Blackwidow keyboard, Ive had the problem that the F1 key just clicks in games instead of doing what its supposed to, like in Minecraft. In Minecraft, if you hit F1 it is supposed to get rid of your hotbar and any other UIs you have on your screen. Instead, clicking F1 just punches. I went into make my first macro today and noticed that a click macro is binded to F1, even though I dont have any macros. Does anyone know a way to fix this? Thanks! :)

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3 years ago
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Eddippla
posted in Razer Support
Razer Kraken TE Hissing problem

When i use the USB audio controller, when using any of the channels added (game, chat) it has a hiss sound in the background. When i dont use the usb audio controller and just use the headphone jack (or whatever it is callled) there is no hiss, how do i fix this?

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3 years ago
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Thewisefafi
posted in Razer Support
Problems with mi Nari Ultimate Headphones

Good afternoon. I was having problems using the mic of mi headphone Nari Ultimate. After some time of use or after activate o desactivate mic, start to fail, and sounds like interference o something like that and other times sounds like robot. I don't know what can happend

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3 years ago
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H775B
posted in Razer Support
Surround Sound code voucher scratched off

So basically today i copped the new Razer Kraken X headset and with it came a code for surround sound. When i was trying to scratch off the thing covering the code i accidently scratched off some of the code. Is there any way i could potentially get the rest of the code?

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Razer.Caziel
3 years ago
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buzzRustyRedTURQUIOSE506
posted in Razer Support
Lost my activation code for 7.1 Surround

Hello. I lost my activation code. Can someone help me please?

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3 years ago
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Leroy_Jenkins
posted in Razer Support
Warranty Question Headset

I looked up the warranty policy regarding razer headsets, and it says they are valid for 2 years if they were purchased after October 1st 2018. I purchased my razer thresher ultimate on December 9th 2018, after this date. My product broke last night, am I able to active this warranty for a new unit?

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3 years ago
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technoShinyShamrock753
posted in Razer Support
WHERE IS THE ACTIVATION CODE FOR THE PRODUCT I PURCHASED

THIS QUESTION IS SPECIFIC. RAZER INC OWES ME A CODE AND I DONT HAVE IT NOT IN EMAIL NOT IN SOFTWARE NO WHERE IS THE CODE FOR THE PRODUCT I BOUGHT BEING SHOWN WHERE IS THE ACTIVATION CODE FOR THE SURROUND SOUND SOFTWARE I PURCHASED WITH MY KRAKEN STORMTROOPE OH THAT VERSION ISNT SUPPORTED THE BOX SAYS IT IS THE ADVERTISING SAYS IT IS NOW CHESTER FROM SUPPORT TELLS ME NO 3.5mm DEVICES ARE SUPPORTED BY SYNAPSE 3 AT ALL WHAT THE F

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3 years ago
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silenxtace
posted in Razer Support
BladPro RZ09-01663 Battery issue

2017 Blade Pro RZ09-01663 series I have searched and went through all the steps necessary to 'resolve' the issue of battery not charging while plugged in without any resolution. Nothing will work. After uninstalling the microsoft acpi-compliant control method battery driver and rebooting the computer, the icon indicates the battery is charging and as soon as the cursor brushes against the icon, it turns to 'plugged-in' icon. The problem begins again. If there are other ways to resolve this, that would be great... Please help! Thank you!!!

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3 years ago
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guesky
posted in Razer Support
Razer phone (1) screen non-response

Razer phone (1) screen non-response the phone is out of warranty but still i want to get it repaired

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3 years ago
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Sigfried_D
posted in Razer Support
Chroma Profiles Backup - Synapse doesn't launch

Synapse all of a sudden stopped working, I can see all its processes running in the task manager but the program never actually launch. Before I re-install it I need to perform a backup of at least the chroma profiles, as I worked hours on them and there are quite a few. Where can I find these files? are they available in my pc without accessing Synapse? (the profiles are for a Mamba Elite, if that is useful to know)

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3 years ago
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de7a1L
posted in Razer Support
Synapse 2.0 doesn't recognise Kraken Pro v2

Hello everybody. So i uninstalled and reinstalled synapse 2.0 because surround sound wasn't working properly and now synapse won't recognise my headset at all. Has anyone encountered this problem before? Thanks in advance.

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3 years ago
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TheKarlosWithaK
posted in Razer Support
Overwatch chroma support

Hey So i noticed using chroma app for overwatch the colors are so dim and washed out but for others its bright. Anyway to fix this? I don't see an option to speak to razer support so here I am. Thanks!

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3 years ago
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HadesReturned
posted in Razer Support
Razer Phone 2: Audio

El sonido de mi Razer Phone 2 es muy bajo, literal se oye menos que cualquier otro teléfono. Quisiera conocer alguna solución para éste problema.

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3 years ago
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leetportal219
posted in Razer Support
Razer Deathadder Acting Strange

Hey guys, for the past few weeks my mouse has been doing some weird things. It will sometimes not left click, click randomly/double click, scroll up/down, and exit out of tabs when the curser is over them. I downloaded Razer Synapse but that hasn't helped. My Model Number is RZ01-0084, hopefully you guys know how I can fix this. Thank you.

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3 years ago
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Genghiswookie
posted in Razer Support
Razer Nari headphones blocking boot sequence

I have Razer Nari Essential headphones and for the most part they're pretty nice. But if I have the charging cable plugged into my desktop PC, and into the headphones, my PC locks up before I can even get into the BIOS. It is definitely the headphones - the PC boots fine when they're not plugged in. I can plug them in and charge them fine once the PC has booted. I have absolutely no clue as to how or why this is occurring... Windows 10 other info available on request (I don't know what would be relevant...)

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3 years ago
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BlackOlivetechnofever167
posted in Razer Support
Azerty layout on laptops

Hi there, Is there any option for azerty layout laptops on the 13" segment other than nordic / US-layout or will there be in the near future? Thanks alot!

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Razer.Caziel
3 years ago
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DARTH_VIRIDIAN
posted in Razer Support
issues with blackwidow ultimate 2017

hello there, Today I purchased a blackwidow ultimate, downloaded synapse 2 and for some reason in the "lighting" page the option to change the color scheme of the keyboard is not displayed. I know that I should be looking for "effect configuration" however it is no where to be seen. please help cheers

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Razer.Caziel
3 years ago
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bitYellowTURQUIOSE550
posted in Razer Support
I have a problem with "Razer Kraken TE"

So basically, whenever I use "Razer kraken TE - chat" (I always used it) it sounds weird, reminds me of a radio. Whenever I turn on "Razer kraken TE - game", it sounds kind of normal. I don't understand why this happens. Any suggestions?

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3 years ago
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Xr-Phoenix
posted in Razer Support
razer stealth 13 and razer core x

Hello I'm curious about improving my gpus performance. I have the razer stealth 13.3 I believe its the 2019 model with the Nvidia 1650 max-q 4gb graphics card. I find a lot of mixed information about the razer core x, Some sites say it overrides the gpu your using, others that it doesnt. Is it possible to use the razer core x and have both gpus working with SLI maybe? or would I just have to spend big on a much better gpu? I recently got an ultrawide 21:9 1440 144HZ monitor and Id really like to be able to use it well, and I know that the current GPU i have just isnt good enough, whats my best options? Thanks!!

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Razer.Caziel
3 years ago
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Guilhass
posted in Razer Support
Razer Kraken Mic stops working suddenly

This started to happen a few months ago and I'm going crazy trying to solve it. Basically the microphone at random stops working and only outputs a high noise static that's unbearable to anyone who listens to it. The short time solution is to unplug it and plug it but sometimes this just puts away the problem for 30 minutes or less. Help me razer community, you're my only hope.

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3 years ago
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puggyy1Insider
posted in Razer Support
Blackshark v2 THX not working...

The same problem i had on razer kraken TE. It took months them to fix it maybe they do it faster this time, i hope. I tried EVERYTHING literally everything but installing windows 8. And i found that windows razer hid drivers installed few times maybe this one relevant idk really. I just need help to use my headset again..

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3 years ago
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byteSpringBudcast827
posted in Razer Support
screen flickering issues

Hello, I'm having flickering issues on a Razer Blade 15" with a gtx1660. It happens sporadically while watching videos or just while in windows explorer. Here's a video of it: Bought it new from amazon like 2 weeks ago and started using it like a week ago. I did update the GeForce Experience drivers and I'm up to date with the Windows Updates. I've seen some threads here with videos depicting the same issue but none had fixes for the problem. Any help would be appreciated.

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3 years ago
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thinkArsenictech298
posted in Razer Support
Problem with Razer Kraken Tournament Edition

So recently I bought a black razer kraken tournament edition headset and everything was going well until i realized that the mic was loose. The audio still works and the mic is still able to pick up audio, the only problem is that it's loose. I'm not sure if it's supposed to be like this or weather it's a problem. It'll be well appreciated if anyone is willing to help.

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3 years ago
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autoWindsorTanEMERALD137
posted in Razer Support
Will the Razer x Pokemon campaign get new stock?

Hello! My question is in the title

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3 years ago
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zeeto72893
posted in Razer Support
Kraken TE mic issues

Hello! I am having problems with my razer mic. The mic is more quiet than normal. I have tested my mic on a computer with and without razer synapse and the results came out to be the same. I would really like help because I need to do online classes but I am now out a mic. I am wondering if there is a way I can fix this or do I need to get a new headset? Thanks.

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3 years ago

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