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  • 42,020 Threads
  • 60,320 Replies
42020 Threads
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BloodKnight22
posted in Razer Support
Razer Synapse not detecting my Mamba Elite

I've tried everything already, and i got no answers to my problem. I had a Deathadder elite, got old and buttons wouldnt work so i bough this Mamba Elite, never had a problem with the DeathAdder Elite, but now for the Mamba it wont even detect it. DPI changes if i click it, but it doesnt show the DPI notification on the right of the screen (you know what im talking about), buttons also work fine and the light turns on, but it doesnt connect to synapse. I've tried pretty much everything: USB port, restarting PC, uninstalling Synapse, deleting files here and there; nothing. I wish someone could help me, and thank you. Also, no matter which USB port i put on, it always shows up a message of "Razer Mamba Elite connected", but nothing on Synapse.

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5 years ago
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BloodshotPico
posted in Razer Support
Great Hardware Terrible Software

So I've owned many Razer products in the past and still use them to this day, they do the job look cool and I like them however the problem I run into is that the hardware is amazing but the software it runs on is terrible, countless times I've run into problems because of Razer Synapse or something else Razer software related like the Man O War helper just getting in the way of something and blocking it. I recently had to remove the GameManager or whatever it's called, the thing is it was making my WMI Provider host use 52% of my CPU every minute or so, it's honestly one of the worst things with this company that should just work, I love Razer but honestly from a hardcore fan, they need to fix their software. I've seen countless posts on the reddit and even on here now and then saying that the software just gets in the way of the enjoyment. I hope this gets dealt with because I love the accessories just not the software it uses. :/ I now have another problem, with my Man O War havin

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5 years ago
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dailySinopiaguide295
posted in Razer Support
Razer Blade 15 keyboard not working.

I currently have the Razer Blade 15 2019 Advanced version and while I was using it, all of the keys and the lighting suddenly stopped working so I did a hard reset and now when I logged in, the ''z'' button doesnt work (I have to use the on screen keyboard to type it) and the caps lock indicator light is not showing too. I tried reinstalling the drivers, factory resetting, Installing Synapse 2 but it doesn't even recognize the laptop,recovery mode and still no hope. The mouse and keyboard lighting is now working fine though so I am really confused on what can be causing this problem.

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5 years ago
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RRekor
posted in Razer Support
Touchscreen not working

Hello, i have a razer phone, and today i noticed that in the middle of the screen (~1cm) the touchscreen does not work anymore, did anyone experienced this problem? And did you manage to fix it? @Razer can you help with this?

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5 years ago
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underliam
posted in Razer Support
Razer Phone 2 Wi-fi issues on android pie

So, last week I bought the Razer Phone 2, everything was working just fine until I updated it to the Android pie. My wifi stopped working properly. It would load some internet pages, a few apps, like Whatsapp, google play, and some games, but Netflix, Facebook, Instagram, Youtube and a lot of other apps failed to work over wifi. I tried to fix through DNS configuration, Factory reset but neither solved my problem. I was only able to test it on two wifis, both were 2.4GHz. Then I installed a VPN app and to my surprise, it worked. I don't want to keep using a VPN every time that I want to use my home or work wifi, so today I went back to the store and they replace my phone for a new one and once again, I have the exact same issue with this new one. Has anyone encountered the same issue before? Is there any way to fix it? Thanks in advance.

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5 years ago
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SmashedBrotato
posted in Razer Support
Sensitivity settings not working in Synapse.. Is there a way to reset your cloud profile settings?

I'm having an issue with my Deathadder Elite Chroma, where if Synapse is running it won't allow me to use my sensitivity settings, like it moves to them but stays the same speed. If I close Synapse it defaults to the original settings and works but then I don't get my lighting etc. I've uninstalled/reinstalled Synapse, I've uninstalled/reinstalled the driver for the Deathadder. All does the same thing, as soon as the cloud profile loads it goes back to the sensitivity options not working.

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5 years ago
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ThatDepressedFyiosh
posted in Razer Support
Chroma Broken?

My chroma settings randomly turned off. When I go to synapse, it doesnt apply to my keyboard anymore when I try to change it! Whats going on???

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5 years ago
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SuperSnail12
posted in Razer Support
My Apex Won't Stop Running Ind Is Restricting My RGB Lighting Control

Whenever i try to change my chroma profile or switch it, once going into the menu it prompts me with a pop-up saying "r5apex.exe is currently controlling your keyboard's lighting" and it prompts me with a link to manage the chroma settings of linked games, but once clicked on the link leads nowhere. My lighting is currently frozen on the apex menu lighting and doesn't even animate. I uninstalled my Apex Legends chroma extension but it didn't work. Help appreciated.

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5 years ago
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Nephalen
posted in Razer Support
Razer Synapse not recognizing Razer BlackWidow X Chroma

I have been using my Razer BlackWidow X Chroma for a few months now and it's been working fine. Recently I decided to update razer synapse since it kept bugging me to do so, after the update though I noticed that the application no longer recognized my keyboard. When I try to open the chroma module for example it simply tells me "This module requires a Razer Chroma device". I also don't see my keyboard under devices in Razer Synapse. What I have tried thus far: Uninstall and reinstall Razer Synapse Switch USB ports with my keybaord Uninstall all HID keyboard and mouse devices as well as Razer BlackWidow X from the device manager All the steps above have been followed with restarting my PC, I have also tried combining the steps like uninstalling all drivers and uninstalling the application at the same time. The keyboard still works just fine and I can use it to control the computer, any razer specific features (Like playing with the lights) do not work however. Thanks in advance.

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5 years ago
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Blazkj
posted in Razer Support
ALT key not working on Chroma Studio - Razer Blade 15 Advanced Model (2019)

Hey there, first of all, sorry for my english. Now to the point, this machine is a beast, working perfectly all around: there is just one little problem that could be Synapse-related (???): I can't apply any effect in Chroma Studio on my left-ALT key. Mind that the key is correctly typing and when I setup Quick Effects on my keyboard (every style I choose), that key lights up. Also, when I create a new advanced profile, Chroma Studio applies the basic Spectrum Cycling, and that key is working as well in that case. The problem happens whenever I try to change anything on it. It goes off, black, can't change or swap back to previous colors. Things done so far trying to resolve (without success): reinstalling Synapse, updating every single component (bios, firmware, etc.). I've done a new Windows installation. Nothing worked so far. EDIT: I've also tried to make a new account, also didn't work. It's clearly not a hardware problem. Attached, two screenshots, first one is the key workin

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5 years ago
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Isacor
posted in Razer Support
Chroma Apps

Hey there folks, where can i disable chroma apps lighting? It's not where it should be on synapse 3, and when i click on the "Manage Chroma Apps" thingy while the game's running it does nothing. Thanks in advance.

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5 years ago
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Chaosvage
posted in Razer Support
mousepad calibration error,any idea how to fix this?

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5 years ago
JabbaTheSmutt
JabbaTheSmutt
posted in Razer Support
Ripsaw HD 4K passthrough not working (Xbox One X)

Currently a bit disappointed with this purchase, I replaced my old Avermedia capture card with the Ripsaw HD due to the 4K/1440p pass through feature as I was limiting my games and display to 1080p on my Xbox One X. I am aware that this card can still only capture in 1080p 60fps and that is fine. With the capture card installed, Razer synapse freshly installed, my Xbox One X is only giving me the option of displaying in 1080p and 720p. Bummer. I have connected the Xbox directly to the 1440p monitor I am using with both cables that I am using in the set up to make sure they are not a bottleneck, surprise surprise, neither of them were and both allowed my Xbox to output in 1440p. But as soon as I add the ripsaw HD to the equation I lose that option. As you can imagine i am quite frustrated as the product is not performing its flagship feature and only significant upgrade over the original Ripsaw. I am using OBS as my streaming platform of choice. Any help would be appreciated.

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JabbaTheSmutt
5 years ago
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Diblyy.io
posted in Razer Support
Thresher Headset not working on PC

I have the XBOX Razer Thresher headset. I also have the xbox adapter. I can hear audio fine and speak clearly on web and certain apps like discord. The problem is that on many apps through steam or just downloaded. barely pick up my mic. It is picked up, but sounds as loud as a whisper from across a room. How can I turn up the output without picking up backround noise or making it too loud on discord?

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5 years ago
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interactiveBronzecove163
posted in Razer Support
Razer synapse doesn't work

The new razer synapse is really dumb period. Literally after this new update the chroma studio was removed and had to be installed separately which is stupid. So I install it then it asks me to restart synapse etc whatever I did everything it wanted and now suddenly I can't control anything related to my keyboard (Cynosa Chroma) I tried replugging it, restarting my computer and restarting synapse none worked and now I am getting seizures because of this light spectrum (default) and i can't change it. If i can't get this fixed then I'll be sure I won't ever buy any Razer product because of this program. Has to be alot lighter and simpler not this complictated and glitchy. (PS: It shows my keyboard in the program)

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5 years ago
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Noire-R
posted in Razer Support
Synapse 3 macro not repeating with press to play option

As the title said, i already tried reinstall the software already but i still can't get the macro to work the way i want. Right now it can only play the macro one time only no matter how long i hold the button. Other playback option just working fine for me. Is this a bug of the software or i'm missing something in the Synapse 3?

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5 years ago
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box___
posted in Razer Support
Razer chroma apps fortnite

Hello everyone! Every time I boot up fortnite the fortnite application takes over control over chroma studios to the point where I cant adjust anything in studios. I would like this to go away :). I would like to disable chroma apps, but I can't find it anywhere in the software. I have also deleted all linked games in the profiles section. Can somebody help me out please? Thanks in advance!

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5 years ago
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BrightGreenlabbyte740
posted in Razer Support
RAZER CORE X and BLADE PRO 17 ISSUE

Hello All Hope you are good? Here is my issue: I have a Razer core X with a 1080 inside and i have a razer blade pro 17 with a 1060 inside. When i connect the razer core X no probleme i can use my 1080 to work but a little appear on my intern 1060. So I install the razer GPU switcher. But nothing happen even when i shut down the blade and restart it without the core X plug , my 1060 still have the little Everytime I unplugged the core X I have to reinstall my 1060 driver to work. If some body have an idea? Thank you for you'r answer and have a great day

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5 years ago
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toooldforthis1982
posted in Razer Support
Nommo Chroma speakers keep shorting out and switching off.

I have my new Nommo Chroma speakers connected via USB to the hub on my Razer Chroma laptop stand. The speakers keep cutting out and switching themselves off. Sound on my 2019 Blade Stealth then reverts to my Kraken Tournament Edition headphones. As you can tell I have gone to great lengths and great expense to buy native products to ensure compatibility. What is the problem with these speakers? Synapse is completely up to date. I can see all of this stuff on eBay soon including my Core V2. Black Adder adder and black widdow.

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5 years ago
Llama2298
Llama2298
posted in Razer Support
RazerNabu Watch Forged Edition Problem

Hey Snake fan! 3 months ago I've bought a razer nabu watch forged edition, and it worked flawlessly since then. Yesterday it decided to get very weird as the nabu stopped working randomly (was fully charged and i only charged it in a 5v usb with proprietary cable. the main clock is working , Bluetooth indicator is on but the phone does not detect it in Bluetooth settings at all. I tried to plug it in the charger but nothing happens. Only the main clock is working but not the "smart" feature of it which kinda sucks . It looks brand new and i only cleaned it at a clock specialist. Also something weird that happens is that when it's plugged in and charging , if i press the light button the main clock disappears for a few seconds until the light goes off. Factory problem or what happend to it? I live in romania and it's kinda hard to send it to support for a RMA

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Llama2298
5 years ago
K
KEN_X
posted in Razer Support
RAZER BLADE 15 DISPLAY ONLY VISIBLE THROUGH FLASHLIGHT!

Earlier in the day I was just watching youtube when suddenly the screen goes out. Mind you the laptop was on low battery and not plugged in. Thinking that was the problem, I charged it and turned the laptop on a 2nd time with the display off. ( The blade had both the keyboard and back razer logo lit up so I know theres power in the razer). I was all out of options and had no clue what had happened when I decided to point my flashlight straight into the display. All of a sudden I was able to barely and I mean BARELY see my desktop display. I also tried turning the brightness up but that didn't do anything. If I don't have my flashlight pointed onto the screen the display is pretty much just black almost as if it is off. PS. currently hooked up to an external display and am able to use the blade okay but not planning on having a setup like this forever. please help

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Razer.Caziel
5 years ago
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ISmokeShady
posted in Razer Support
RAZER KIYO New Firmaware dropped my FPS

Hello, i'm a streamer and i use Streamlabs for diffuse my stream. I have download a new firmware for my Razer Kiyo (01.01.023), but he is dropped my fps, i use my kiyo with 60 fps, the fps stays at 30 even though it's set to 60 ... You have a solution ? this has happened since the update ... It's possible to back to the old fimrware ? (01.01.022) Thank you for your reply, and excuse my bad english, i'm french. :)

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Razer.Caziel
5 years ago
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AJSmug
posted in Razer Support
29 days and counting for Battery Replacement

Thanks for locking my previous thread. Can’t make a reply when you still don’t make things right. Today marks 29 days since you had my laptop for a battery replacement. Numerous calls and emails, no one has any clue what they are doing over there. Seriously do you really consider this acceptable? I can tell you I will never buy another Razer laptop again. Glad to see you charge 2500+ for a laptop and you get 0 customer support. Buyers beware. This is the worst experience I’ve had with getting support.

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5 years ago
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Herr_L3GIT
posted in Razer Support
Huntsman Elite spam clicking

Hey this is one of my first time using this forum but today my huntsman elite keyboard is spamming(repeatedly clicking) any key pressed, I'm doing this on my mobile device just to even type this anyone else had/have this too, or know how to fix.

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5 years ago
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murilogustineli
posted in Razer Support
Razer Blade Stealth goes to sleep every time I unplug the power cord

My Razer Blade Stealth 13.3" goes to sleep almost every time I unplug the power cord when charging. Then I have to sign in again. Any idea on what might be causing this issue?

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5 years ago

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