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  • 42,273 Threads
  • 60,626 Replies
42273 Threads
bookthinkShadowBlue818
bookthinkShadowBlue818Insider Mini
asked in Razer Support
Nari Ultimate Headset not charging or turning on

I just turned off my headset after playing and then went to turn it on again and am faced with a device that will not charge nor turn on. Can anyone from Razer help? Or has anyone found a fix to this? 

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bookthinkShadowBlue818
3 months ago
Davi_Mayer
Davi_MayerInsider Mini
posted in Razer Support
phone number

Oi, eu não tenho mais acesso ao meu número de telefone antigo e eu gostaria de alterá-lo.

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Davi_Mayer
3 months ago
Jalhadin
JalhadinInsider Mini
asked in Razer Support
Razer Trinity Scroll Wheel

Hello. I had one of the original razer trinitys, it worked great for years and I loved it so when it died I got another one instantly. This one worked fine for about a month and now the scroll wheel is inoperable. It registers input all four directions, but when scrolling down specifically it catches and requires so much force to roll that the middle click is registered.The issue is certainly mechanical. I tried cleaning around the wheel with light air dusting, no improvement.

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Jalhadin
3 months ago
bitAsparagusinsight367
bitAsparagusinsight367Insider Mini
asked in Razer Support
Clearance Delay

I have placed my first order with Razer and it shipped from HK into Memphis, TN and according to FedEx, is now in “Clearance Delay“. Can someone from Razer Support please reach out to me on how to resolve this matter? I have paid for shipping and this is now likely going to end up taking longer than what I paid for.

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bitAsparagusinsight367
3 months ago
coolventureCarmine313
coolventureCarmine313Insider Mini
asked in Razer Support
I cant use my phone, i cant recieve OTP

i have another phone number because my old phone is stolen, so i cant recieve OTP

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coolventureCarmine313
3 months ago
D
domeautoAqua059Insider Mini
asked in Razer Support
Please Provide Firmware update for Razer Barracuda Pro where the Female voice will tell the Battery Percentage

https://mysupport.razer.com/app/answers/detail/a_id/6090/~/razer-barracuda-pro-firmware-updater-%7C-rz04-03780Please Provide Firmware update for Razer Barracuda Pro where the Female voice will tell the Battery Percentage while the Headset is Turned on and Power Button is pressed 2 times faster simultaneously.

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D
3 months ago
L
LorythInsider Mini
asked in Razer Support
ORNATA V2 media key stop working due to synapse v3

HelloI had the same issue as user asscobra (post 1 year ago).Media keys on my ornata v2 stop woking when synapse v3 is load on windows.I did the following steps:reset the keyboard in synaspe use drivercleanup repair/ reinstall synapse v3and the issue still occurs when synapse is running. When i use my ornata v2 on another computer without synapse the media keys works finePlease could you help me ? Regards Loryth PS: Original post from asscobra (thread closed and case solve by PMRazer.Zionzedd )Hi!Like the title says, the mute Button (Scroll Wheel Klick) stops working the minute Synapse has loaded. Before that, it works fine. When i quit Synapse, it works fine again. When i reload Synapse, it stops working again. Everything else seems to be fine. I already tried to reinstall Synapse, no difference. An ideas?THX

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L
3 months ago
totorocn2003
totorocn2003Insider Mini
asked in Razer Support
Please help viper ultimate battery issues

I used my viper ultimate for almost 4yrs. This is the first time that I have this issue. The Razer Synapse said my viper ultimate is charging but its battery percentage is not changing and slowly dying.  e.g: The battery was about 80% but now is 76% Could anyone help me with this? I try everything like reinstalled the software or any physical solutions, and none of them were useful. 

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totorocn2003
3 months ago
T
TalynnStrikeInsider Mini
asked in Razer Support
Razer Kaira pro Playstation

I started playing with my Kaira pro a little today, have had it since december, and wanted to connect it to my phone and ps5 at same time and/or auto switch is what i’m more trying to say.  With the smart switch/eq button. It doesn’t seem to be working. I think i may have ran into this issue back then but just forgot about it because the Headset is listed on my phone under the razer audio app and ofcourse my ps5 is connected to it just fine. So i double tap the eq  button like it says in the manual  “Switching audio sourceWhen powered on and connected to any audio source, double press the Razer SmartSwitch / EQbutton to switch between 2.4 GHz and Bluetooth audio source or vice versa”   It just goes through eq settings. Ok.. hold it.. .nothing. Alright.. So power down the headset and hold it for 5 seconds to get it into “pairing mode” it’s flashing blue and sure enough my phone connects to it easily.   My ps5 also says it’s connected by no sound and eq switch still doesn’t work. Infact

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T
3 months ago
quicktrendRoyalBlue554
quicktrendRoyalBlue554Insider Mini
asked in Razer Support
Is the razer kishi v1 compatible with nubia z60 ultra?

I want to know if the nubia z60 ultra is compatible with razer kishi v1 because the nubia is a little bit higher.

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quicktrendRoyalBlue554
3 months ago
P
PiccoPoccoInsider Mini
asked in Razer Support
ISO or ANSI? Telling keyboard layout from the box (Huntsman v2 TKL)

Hi everyone, I live in Italy and I'm trying to buy a US ANSI Huntsman v2 TKL off eBay.The problem is that I noticed that I can't reliably tell whether the keyboard inside will have the same ANSI layout as pictured on the box: as far as I can tell, ALL of the boxes seem to be picturing ANSI layouts, including those that contain ISO keyboards!Does anybody know if the layout is specified anywhere else on the box, or if there's any other way at all to tell what I'm going to find inside just from the box?

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P
3 months ago
Drasto
DrastoInsider Mini
posted in Razer Support
The Product Its Already Registered Pls HElp

Hello i just buyed Razer BlacksharkV2 X Headset and when i am going to register 7.1 Surround Sound Its Saying Already Registered Pls Help! 

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Drasto
3 months ago
Z
zhirui1998Insider Mini
asked in Razer Support
7.1 Suround sound code

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

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Z
3 months ago
TyrfingPW
TyrfingPWInsider Mini
asked in Razer Support
Razer Seiren Elite (RZ19-0228) not recognized by Synapse

As the title stipulates, after connecting the Seiren Elite it doesn't show up on the Synapse App (Windows). The following has been done or confirmed:It is recognized by the system with its name (Seiren Elite) in the Device Manager, both as a mic and  speaker (due to the 3.5 output). It works as intended on OBS and other programs, that means that the Volume, the gain, and mute button all work (but that is analog so it should).  Changing the USB ports I have tried to modify → fix the synapse app as well as reinstalling the driver by using the device manager (to no avail). I have four devices appearing on the synapse with no problem, that includes the Razer Basilisk Ultimate, Razer Huntsman Elite, Razer Kiyo PRO, and the Razer Laptop Stand Chroma V2So in the end, while the device works, the only thing that the synapse would do for me is the ring-lighting RGB, which while a small thing I still want it to be able to do all that it’s supposed to do.I’ll appreciate any answers I might get, th

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TyrfingPW
3 months ago
D
DoomMachine666Insider Mini
asked in Razer Support
Razer Synapse 2 Won't Update

Every time I try to update the razer synapse 2 to use my Tartarus Chrome, I am told I don’t have an internet connection. There was a similar issue posted a year ago, I downloaded all of the Microsoft C++ I was missing but I am still getting the “No internet” error. Has anyone else dealt with this? Is there a work around of some kind if I have it updated on another computer and can bring the update installer over to this PC? Also, the previous post mentioned something about getting the logs from the Synapse, how does one do that?

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D
3 months ago
M
mattkohler1995Insider Mini
asked in Razer Support
Razer Basilisk Ultimate Not providing Input During Gameplay

When I am playing games on my PC, my Razer Basilisk Ultimate will randomly stop providing input. The mouse is not disconnecting as no tone is played and all lights stay on, but no input whatsoever can be given for about 3 seconds at a time. The issues happen at seemingly random intervals, but it seems to be about once every 15 seconds. I have ensured that it is not an issue with the USB ports on my PC and it is not an issue with software/drivers as I have downloaded all updates. Again, this issue ONLY HAPPENS when in games on my PC, the mouse works just fine for web browsing and performing general things on my PC. I am at a loss of what to do, but a similar issue occurred with a Razer headset that I had a while back and I’ve since gotten rid of for the exact same issue. Any help would be appreciated as this mouse was a gift and I don’t want to give it away or have it rot in a drawer somewhere.

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M
3 months ago
awesomePearlAquaalley493
awesomePearlAquaalley493Insider Mini
asked in Razer Support
redeem

hi guys i bought a redeem a code for a different region i had a mistake i bought it for Egypt region and im in iraq region can i change it or is there any way to redeem it the redeem code is for FC mobile

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awesomePearlAquaalley493
3 months ago
CORALGingerfront512
CORALGingerfront512Insider Mini
posted in Razer Support
tech question about the razer barracuda x

I have a barracuda x headset and my usb dongle broke and i want to buy a new one but i dont know how i could pair the headset to the new dongle. If anyone can help me please reply 

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CORALGingerfront512
3 months ago
YuriM21
YuriM21Insider Mini
asked in Razer Support
PRODUCT ALREADY REGISTERED

Today I bought a Blackshark v2 x headset and when I went to register, they said the product is already registered. I saw in some topics that several people had this same problem, can team support help us? If there is no help, I will be returning the phone. 

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YuriM21
3 months ago
R
ReBornSK01Insider Mini
asked in Razer Support
order didnt go through

So I was planning on buying gaming laptop for work and personal use I add in a mouse and mousepad and I use affirm since my buddy told me it help me with credit score so now I’m wondering is my order didn’t fully go through but on affirm it said it gone through and the merchant is processing order so do I have to do anything or just wait till razer send me a email

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R
3 months ago
SteelPinkfreshammo777
SteelPinkfreshammo777Insider Mini
asked in Razer Support
My Blackshark V2 Pro is freezing my pc when playing Valorant?

Hey everyone I'm looking for some help. My headset seems to crash my entire PC if I play Valorant for longer than an hour. This doesn't happen on any other game or with any other headset. My pc completely freezes and whatever audio was happening plays on a 1 ish second loop. Please somebody help.

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SteelPinkfreshammo777
3 months ago
I
iZeloticzInsider Mini
asked in Razer Support
Razer DeathAdder v2 pro keeps disconnecting

So ive had this deathadder v2 sat on the shelf for a few months. Decided to try it out today as my old mouse broke and ive encountered an issue where it keeps disconnecting (i keep getting that noise that indicates a USB has been unplugged continuously) and is very inconsistent when replugging the wire. Ive tried multiple different slots, installed the correct firmware but to no avail.Its also worth noting that the dongle doesnt work either, my pc isnt recognising it.I keep getting a notification pop up saying the usb slot has malfunctioned, but again ive tried every slot and its the same result. Ive also uninstalled razer synapse but that hasnt helped either. Ive tried a few other mice and ive had no issue with any.Other than the connectivity issues, the mouse works perfectly fine, im at a loss so any help is appreciated.

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I
3 months ago
Conlee8_TTV
Conlee8_TTVInsider Mini
asked in Razer Support
Razer Nari Ultimate - Connection Issue

I have had my Razer Nari headset for two years and It has worked perfectly until recently. A few months ago I would hear a beeping noise and my audio would cut out and then come back. I thought nothing of it until recently when my headset would show as connected and then anytime I try and play a game, it disconnects and my computer can’t even recognize the device. Below is a list of all the troubleshooting I have tried: Repairing razer synapse Deleting synapse and reinstalling making sure my drivers are up to date and even deleting an reinstalling my drivers insuring my computer is up to date using the dongle recovery tool updating to windows 11 and trying againNothing seems to fix this issue and it is very frustrating that this occurs right after I'm officially out of my warranty period. I have looked into so many articles of people having the same issue and no one seems to have a solution to fix this. If anyone knows anything or anyone who can help, please assist!Thank you! 

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Conlee8_TTV
3 months ago
focusCeruleanradio986
focusCeruleanradio986Insider Mini
asked in Razer Support
valorant ban beacuse of razer cortex.

i got banned for using colour grading and the other items  

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focusCeruleanradio986
3 months ago
ankicky
ankickyInsider Mini
asked in Razer Support
Tried to register my headphones but it said that the product had already been registered

Hi! I recently bought a pink Razer Kraken Pro v2 headset and went to register them, entered all the required information. After filling all the fields, the site told me that the product had already been registered.When I received them, I checked that all seals were intact (which they were), so I don’t know who or how they registered them. Please help!

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ankicky
3 months ago

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