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  • 41,963 Threads
  • 60,242 Replies
41963 Threads
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Miniboi233Insider Mini
asked in Razer Support
help with mouse dpi

I have the razer DeathAdder essential and I cannot for the life of me figure out how to change the dpi. I have downloaded every razer synapse and everytime it never detects my mouse as it is wired and not wifi but the only add a device button I can find is for wifi devices 

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2 months ago
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TowonoInsider Mini
asked in Razer Support
Razer Basilisk V3 - noice after left click

Hello support.I bought the Razer Basilisk V3 from Amazon and a month later it makes a noise after left clicking.Can no longer exchange it at Amozon because of 30 day policy.Video: https://youtu.be/E58h-qKx_TY

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2 months ago
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TosetsuInsider Mini
asked in Razer Support
Razer Blade 14 (2022) RTX 3080Ti model: Strange RAM and battery consumptions

Hello, I have got my new razer blade since 1 month, and I see a strange RAM consumption. When I starting my machine, it is already arround 50% of RAM usage with only few application running background, like classical Razer Synapse or Parsec without an open session.And in many test on the razer blade 14 model, we can read that the autonomy is arround 5 hours when we watch videos. For me, I have an autonomy of max 2hours with an open parsec session or with a web navigation session. Regards,Thomas

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T
2 months ago
thinkcampPewterBlue545
thinkcampPewterBlue545Insider Mini
asked in Razer Support
Razer Barracuda X, continuous bluetooth disconnection

For two days now my Razer Barracuda device stops detecting the USB C transceiver and the headphones disconnect, this happens several times in a row until it stops detecting it more times.The PC no longer detects the USB transceiver and the Bluetooth headphones end up turning off.After a while I try again and the same thing happens.The PC detects the USB transceiver until after a few moments, it stops detecting it and the headphones end up turning off.They have worked perfectly for 2 and a half years.Everything is updated, drivers, firmware etc.Could it be a problem with the USB transceiver?Thanks in advance for the help   

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thinkcampPewterBlue545
2 months ago
rushUFOGreenheat288
rushUFOGreenheat288Insider Mini
asked in Razer Support
HELP ME PLEASE!

PLEASE GUYS HELP ME WITH PENDING TRANSACTION IT'S BEEN 4 DAYS RUNNING 5 WITH NO SINGLE REPLY OR COOPERATION COMING FROM THE EMAIL OR CHAT SUPPORT TEAM, THIS THING IS PENDING SINCE JUNE 28 AND I HAVE EVENT TO CATCH UPON!!!!! 

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rushUFOGreenheat288
2 months ago
hondacodon823
hondacodon823Insider Mini
asked in Razer Support
My Razer Proclick not show percent of battery

Hello,I am using a Razer Pro click with Razer Synapse 3 v3.9.516.51517 , I cannot display the battery percentage like with the Razer DA V2 Pro I used. 

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hondacodon823
2 months ago
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Tolo_HimselfInsider Mini
posted in Razer Support
Synapse support for Wolverine Controller and Hammerhead earbuds PLEASE!

I would totally have bought both if these were supported by Synapse or at least a PC app. Just voicing my opinion and hope someone from Razer can do something about this with these models or future products sometime soon. 

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2 months ago
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AlfieGeeInsider Mini
asked in Razer Support
Major display issues with Razer Blade 17

Hi all,I’ve had a bunch of issues in the past with this laptop (my 2nd Razer after I had a great experience with the first), battery swelling, keyboard LEDs, overheating etc.The cherry on the cake now is the display has become totally non-functional. When I boot up the laptop, it might work for a few minutes, before the display freezes, a bunch of stuttered lines appear and then a huge dark blotch that appears over the screen while everything slowly fades to black (see attached pictures). I can use an external monitor with no issue, but the laptop is now getting very hot very quickly after booting up. If the display has been off for a while, I can also switch back to it in windows settings and it’ll work for another minute before the same thing (lines and dark blotch) appear. The blotch pattern is always the same. Even before the screen freezes, I’ve also noticed there’s about two rows of pixels at the top that reflect the screen below, including the cursor as I move it around.I’ve tri

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2 months ago
webCoralReefgeo823
webCoralReefgeo823Insider Mini
asked in Razer Support
Razer basilik V3 Blinking red

My mouse disconnects and reconnects in a loop with a weak red light, this happened because my computer crashed on a game, and since then it no longer recognizes my mouse and it does not even work on other computers   

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webCoralReefgeo823
2 months ago
bizSAPPHIREMistyMoss797
bizSAPPHIREMistyMoss797Insider Mini
posted in Razer Support
Razer Barracuda X 2022 wont charge while completely Off/ Razer Barracuda X 2022, bateria no carga mientras estan conpletamente apagados.

(Si alguien necesita ayuda en idioma español tambien los puedo ayudar cualquier dudad) Hi there, in case you are having this issue that batter won't charge while headset is completely off.  The first solution was turning them on and connect them via Bluetooth, while connected charge the headset and confirm is charging  with the razer app. In case headsets turn off just play some music while charging process.   New update released on May 2024 from Razer seems to be fixing the problem, this was already tested for myself with two Razer Headset (Both Barracuda X) so the headset from factory brings and older version that may have the issue. At the moment software to fix the issue is 1. 17 here is the link for the download:https://mysupport.razer.com/app/answers/detail/a_id/13748/~/razer-barracuda-x-%282022%29-firmware-updater-%7C-rz04-04430 Any question let me know and I'll try to help.  I may help for English or Spanish users. / Puedo ayudar a usuarios en español también! Xd

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bizSAPPHIREMistyMoss797
2 months ago
WinterWizardleetbuzz829
WinterWizardleetbuzz829Insider Mini
asked in Razer Support
Razer Kraken Tournament Edition Microphone quiet outside synapse after fresh windows reinstallation

What is happening:When i test my mic using synapse preview, it works fine When i test my mic using synapse sidetone, it works fine BUT: anywhere outside of synapse (voice record, audacity, discord, ...) microphone is EXTREMELY quiet. When i test the mic on my phone, it works wellWhat I’ve tried:Reinstalling synapse Reinstalling drivers (uninstall and restart pc) Follow through support page (https://mysupport.razer.com/app/answers/detail/a_id/5394/~/how-to-fix-headset-mic-issues-%28too-sensitive%2C-distorted-or-buzzing-sound%2C) Try all possible usb ports for the controller Played with all possible settings: device manager (the mic doesnt support boost), windows microphone settings (the mic sound is picked up, but it’s quiet) Edit: I’ve also tried plugging the usb controller to a different device (a windows 11 laptop) and it worked fine. I put my windows 10 pc into factory settings, and now the mic is broken. Before the factory reset it was working fine.

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WinterWizardleetbuzz829
2 months ago
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Carolwise199837Insider Mini
asked in Razer Support
pin number

Pls I mistakenly scratch my pin number on my card and I have complained about it and no response yet from Razer..... I got it as a gift pls what can I do to get my pin back thanks 

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2 months ago
The_Great_Assyr
The_Great_AssyrInsider Mini
asked in Razer Support
Spare cable for Razer Raiju

Hello there and friendly greetings!As per title: I need an usb cable for my Razer Raiju Tournament Edition but I cannot find anything around and my pad is already out of warranty.The previous cable is no usable at all, unfortunately.I use the pad on a Win11 PC.Does anyone have any good suggestions on where and how to get a new cable?Thank you so much and have a great day!

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The_Great_Assyr
2 months ago
bestAndroidGreenweb478
bestAndroidGreenweb478Insider Mini
asked in Razer Support
Assistance Required for Product Replacement - Razer Blackshark V2

Dear Razer Support Team,I am a user of the Razer Blackshark V2, which I purchased from one of your authorized sellers in Turkey, "Teknosa" (Teknosa İç ve Dış Ticaret A.Ş.) (attachment 1). Under warranty, I took the product to Teknosa due to two malfunctions. They sent it to the authorized service center, "Bilkom Bilişim Hizmetleri A.Ş." Bilkom evaluated the malfunctions under warranty and sent a document to Teknosa approving a "Refund/Replacement" (attachment 2).Teknosa wants to issue a refund because they claim they do not have the product in stock. However, they do have it in stock. My faulty product is the Razer Blackshark V2 2020, and the product they have in stock is the Razer Blackshark V2 2023, which is a newer version.They are offering me a refund, claiming that they do not have the same product in stock. However, as stated in the report from your authorized technical service Bilkom, I have the right to have the product replaced with an equivalent one (paragraph "ç" in the refu

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bestAndroidGreenweb478
2 months ago
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Taniki_Insider Mini
asked in Razer Support
Keyboard mode changes when playing Hell Let Loose

I play a wide range of games regularly and have not encountered problems before with my Razer set up (Diamondback mouse, Black Widow Elite keyboard and Kraken Tournament headset) until playing Hell Let Loose, which I picked up recently. Hell Let Loose and keyboard work fine until approximately 2.5-4 hours of gameplay. The controls function in game except for chat, opening chat will spam it with ‘\\\\...’ or not enter anything at all while the voice chat keys all fail to respond (HLL has three different voice chats). If I close the game then the keyboard is stuck in a shortcut-like mode where the press of any individual key will trigger opening, selecting or activating something as if I had clicked on Save As, Save to Bookmarks or some similar thing.So far a restart or jamming enough keys after shutting down the game eventually gets it to go back to normal. I did try ending the Razer software ‘Exit all Apps’ and this fixed it the last time it happened. This seems like there is a conflic

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2 months ago
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Jxs_AdiInsider Mini
posted in Razer Support
Weird Audio Cutting on Blackshark V2 Hyperspeed

Recently bought the Blackshark V2 Hyperspeed headphone and was going pretty well at first, until I tried using the custom EQ settings and play some games. The EQ works fine with Valorant, Apex Legends, YouTube Music and such but when I try with Elden Ring and Ghost of Tushima DC, there is this audio cracking/cutting in and out problem. I noticed that the volume became extremely loud as if the EQ were adjusted to maximum value. It only happen when opening those two specific games, and didn't happen when listening to music or valorant/apex. Things that fixed:- Completely uninstall Razer Synapse Beta- Audio enhancements OFF in Windows If there is any other solution involving not changing the custom EQ or mic EQ, please do share it.

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2 months ago
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MsBudInsider Mini
asked in Razer Support
kiyo webcam audio not working.

Hi,I can’t get the audio to work. When I try to make a video it says to change privacy setting for audio. I changed everything I can think of to allow audio from this device but is still not working. Any suggestions please. Thanks

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2 months ago
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spunkyda1Insider Mini
asked in Razer Support
No Sound at all and it's not recognize through the Synapse Kraken v3 Pro

After updating the Synapse my Razer Kraken pro v3 is not being recognize at all. I can’t seem to fix this problem. Can someone please notify me . I really need help. thanks 

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2 months ago
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CaptainQuestInsider Mini
asked in Razer Support
My razer hammerhead true wireless have stopped working

I've recently got a problem where I have absolutely no response from my earbuds, I've charged them to max and they don't make the sound where they tell you they are able to be paired and I have no idea how to fix this, if anyone can help I’d be very appreciative thank you.

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2 months ago
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larissavalerieInsider Mini
asked in Razer Support
Pairing Failed Pro Type

Hello,I hard resetted my pro type cuz of double lettering. I had to reinstall it. But now it keeps failing to pair to my pc. Please help 🥲

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2 months ago
Shustrick
ShustrickInsider Mini
asked in Razer Support
Can't to buy the THX purchase outside SA

Hello. How can I buy THX Spatial audio if my location is outside the USA (in Poland). In the purchase form, USA is default location and I can’t to change it. Thank you in advance.

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Shustrick
2 months ago
Idhttkon
IdhttkonInsider Mini
asked in Razer Support
Hello, my code is blocked. How can I fix it?

 

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Idhttkon
2 months ago
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quaytranadaInsider Mini
asked in Razer Support
Blackwidow V3 tenkeyless singular key not working

My w key is extremely unresponsive, it requires a very strong press and sometimes many attempts. I am not sure if there is a fix for this, any suggestions?

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Q
2 months ago
QuartzALEXANDRITEcool633
QuartzALEXANDRITEcool633Insider Mini
asked in Razer Support
Razer blackshark v2 pro - mic

Razor blackshark v2 pro. just bought it headset works great but the mic is not working I’ve updated the driver to the 2023 firmware. checked drivers internally. made sure windows has security access. couple of days with no mic sos

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QuartzALEXANDRITEcool633
2 months ago
geoChocolateWebsight210
geoChocolateWebsight210Insider Mini
asked in Razer Support
mandalorian charging base

All other docks use the USB-C cables but cannot figure out which cable the mandalorian Beskar edition uses. Does anyone know which cable and where I can buy it?

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geoChocolateWebsight210
2 months ago

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