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  • 42,159 Threads
  • 60,499 Replies
42159 Threads
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AliceL11
posted in Razer Support
Synapse 3 and update notification always show on start up

my Synapse 3 always show on start up even I checked "minimize to system tray" and the update notification always pops up at startup too when there's a new version EVEN THOUGH I checked "automatically check for updates" off ... seems none of the setting works it just pop up anyways... btw my system is the newest version of windows 10. It's so annoying and wasted a lot of my time searching for a solution...and typing this support forum.... if this doesn't fix. I will never use any razer devices again .

6
D
5 years ago
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byteVerdigrissite987
posted in Razer Support
FAILED TO STArt

HI. Yesterday i bought new razer basilisk. And tried to download razer synapse 3.after it says me ..FAILED TO START.. i reinstalled it, and nothing again ..failed to start. I downloaded it to another computer, anf error there to. PLS help. but now i want to make money return for mous.

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5 years ago
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Visvesh123
posted in Razer Support
White spots on screen

Hey guys, so I got my RAZER Blade Stealth late 2018 (Intel Core i7-8550U) on July 2018 and I found this defect on my laptop a few weeks ago. What I saw was that there were bright spots on the screen and they were symmetrical on either side. I wanted to know whether this was an actual defect or just a software bug so I applied a small amount of pressure on the back where the logo exists and I saw 2 more of these bright marks (one on each side) which kind of looked like an eight with a part of it missing. This confirmed that it is in fact a hardware issue and my laptop still has its warranty so I want to know whether it will be fixed for free or I'll have to pay for the screen replacement. This also looks very similar to what has happened in this https://www.reddit.com/r/razer/comments/8lxlzs/blade_stealth_late_2016_bright_spots_on/ except that what this person experienced was a bit worse than mine.

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5 years ago
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v.gutjahr
posted in Razer Support
Deathadder Essential stops working until replugged

My brand new Deathadder Essential stops working after less than a minute. No moving the cursor or clicking possible until I plug the cable out an in again. The most recent driver is installed, computer rebooted a couple of times. My old mouse still works fine. The DA ist still glowing green when this happens

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5 years ago
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WinePEARLdaily786
posted in Razer Support
Flashlight

My flashlight won't turn on after the update to 9, the flash works just fine but the flashlight won't, not even downloading another app

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5 years ago
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Devinpa98
posted in Razer Support
Razer Phone 2 cheap speaker grills

I just bought the Razer phone 2 about 2 weeks ago and was very excited on getting my hands on one. So far I like everything about it. I haven't had any software issues but it already has 3 cracks on the front speaker grills. I'm not sure if it's worth getting it fixed because they gave me a quote of $150+. There should be no reason why they decided to make a grill out of plastic for everyday use. I haven't found any threads about the same situation I'm in but if there is please let me know and what your thoughts are on this.

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Razer.Caziel
5 years ago
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Theo468
posted in Razer Support
Razer Phone 2 USB port

Does anyone elses port feel loose when the adapter is plugged in? I honestly feel that its going to fall out by itself and be lost forever.

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Razer.Caziel
5 years ago
K
Krakcyr
posted in Razer Support
Razer Blade Stealth 2017 Problems

Hey guys I need help, while playing a game my laptop randomly goes to sleep. I have checked temperatures and they are fine. I use the Razer Blade Stealth 2017 with an eGPU (GTX 1080 Ti)

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K
5 years ago
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excellencyInsider Mini
posted in Razer Support
i have two issue with blade 2019 advanced

1. display has flickering when anytime..intermittently. not black out... yellowy(?). * Usually.. it occurs when injecting USB devices. 2. i am using a extend monitor though USB-C. it is disconnected intermittently with a disconnection sound. and then sometimes connected again or not connected. * I guess, both issues was related same reason. such as power..

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5 years ago
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preresi
posted in Razer Support
my razer threshe dont go to max volume

hel me i got the xbox verzion with a xbox wireless adapter

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5 years ago
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TeePeeSWE
posted in Razer Support
Razer Naga Chroma problem

Hi all First thread in this forum :) My mice stops working from time to time for a couple of seconds. The problem often happens when i lift the mouse from the surface (Goliath). I have tried calibrating it like 50 times, the mice works better when I calibrate but the lift-off is to high with "1". And when i reset the mice the lift-off is perfect but then the not working seconds problems comes. So right now i must chose high lift-off or not working sometimes. I play alot of FPS games so this is a big problem for me. Is it possible to calibrate it an set lift-off to "0" (zero) because I think 1 is to high. Or can this be fixed with software? I have tried clean the sensor several times. I have the latest Zynapse Dont know if I still have waranty? Is it 2 years?

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Razer.Caziel
5 years ago
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SalviaLU
posted in Razer Support
How to charge the mamba wireless?

I have charged it on my PC for A WEEK, but it dose not work.

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Razer.Caziel
5 years ago
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Soulstealer890
posted in Razer Support
Mousewheel Help?

Recently my Razer mamba tournament edition mousewheel has stopped working, I thought it would be dust buildup and cleaned it out plugged it in, it let me scroll once and then it just stopped working again, any ideas?

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5 years ago
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Seansynergy
posted in Razer Support
Issues With Razer Diamondback and Razer Synapse

Hello, thanks for taking the time to read this, and hopefully help me out. So a few years back, my friend got me a Razer Diamondback for Christmas, and I've been using it happily ever since. Originally I could use the Diamondback, and user Razer Synapse's Studio to customize the color on the mouse, and then I went a year or two without trying to change anything. Fast forward to recent, after a factory reset I reinstalled Synapse, and everytime I go into Studio it says it doesn't detect a Chroma device. Yes I have installed Diamondback's most recent drivers as well Thank you for your help!

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5 years ago
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Hoinus
posted in Razer Support
New Synapse (March 18) breaks Razer Blackwidow Elite

The keyboard keeps disconnecting and reconnecting every second. Tried reinstalling all Razer software and it is the same. Cleared the Razer folder in AppData, ProgramData, and the user folder. Also showed hidden devices from disconnected devices in Windows and checked the box to remove Razer stuff. Razer Mamba Wireless works fine. Made this account just to post this.

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5 years ago
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Oleczek
posted in Razer Support
Razer Thresher 7.1 PS4

Dear Razer! I am writing about the Razer Thresher 7.1 PS4 headphones. Namely, I am interested in the question if these headphones connected to a PC will play sound with the same high quality in Dolby Surround 7.1 format? Secondly, whether the sound transmitted via USB Dongle differs in quality from the sound transmitted by the base station on the PS4 platform as well as the PC. Thank you in advance for your answer, greetings Olek

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5 years ago
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YamiShoumetsu
posted in Razer Support
Change TOTP authenticator APP

Can someone help me about how to change the TOTP authenticator app? My old phone is broken and is nearly dying. I just bought a new phone and I want to generate my codes from a TOTP authenticator app in my new phone. Searching in various razer sites(razerid, razer gold, razer online store, etc.) doesn't seem to have any option for linking a new TOTP authenticator app. I was using codes through SMS whenever my old phone does not start up. I actually already contacted support. I have case number. But the support did not help me in my problem. It even jeopardized my situation. He actually deleted the phone number associated with my account so now I cannot generate codes through SMS. Luckily, my old phone turned on earlier and I managed to put my phone number back in my account. I am not sure how the support did not understand what I need help with. Any help would be appreciated.

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5 years ago
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johncgaiser
posted in Razer Support
Razer, Macbook Pro and Adobe Premier

I got a Razer X with a Radeon Pro WX 9100 for my macbook pro 15inch 2016 (maxed out) running OSX 10.14 for the purpose of improved performance editing in Adobe Premier CC 2019. The Macbook recognizes the eGPU and Premier gives me the new accelerated options of Metal and OpenGL but there is NO performance enhancement AT ALL. The project file runs choppy and is unworkable at full resolution. What am I doing wrong? Thanks.

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3
5 years ago
L
lichb0rn
posted in Razer Support
[Naga] Function Keys on MacBook Pro

Hi, How do I remap side buttons on my naga trinity to function keys (f1..f12) ? I have a MacBook Pro 2018 with Touch Bar and macOS 10.14.3. I have enabled function keys for synapse 2.0, but it still doesn't react on Fn's when I try to remap side buttons... I can remap to anything else though.

1
3
5 years ago
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thetolytrinity
posted in Razer Support
Blade stealth 2019 vs Adobe illustrator

So... I’ve had my new stealth for little under a week, and finally decided to stop staring at it and put it to work, I downloaded my usual adobe cc programs and at 3 attempts of using the program the laptop has frozen for more than 10 minutes, twice I’ve had to force restart the machine in a row... I haven’t even been able to start a project luckily, because God knows it would be worse if it was happening half way through... Now I’m not a tech mogul but I’m pretty sure I’m quite sufficient on computers, why oh why, can my brand new laptop not handle adobe illustrator lol Pls help I own the graphics model

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5 years ago
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ZooPan
posted in Razer Support
Synapse Seems to Reset my EQ settings every few minutes

I'm experiencing an issue with Synapse 3 where it seems like it's resetting my EQ settings for my Razer Nari Ultimate headset every few minutes. I also have an Ornata Chroma keyboard using the "fire" Chroma setting and I am observing that the EQ settings are resetting when it looks like my chroma effect suddenly flickers like the "fire" effect is resetting as well. It seems like something in the software is recycling my settings for some reason. The reason I say this is every few minutes I'll notice the sound changes to something more dull. I then Alt+Tab out of the game or video I'm watching and go to the EQ settings tab, where it doesn't look like anything has changed, but to get my EQ to load again I have to click one of small green circles on any one of the equalizer bars. I don't have to slide the circle up or down, I just have to click on it and I instantly hear the difference. It's really annoying that I have to do this to get my EQ settings back. Anyone else experiencing this?

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R
5 years ago
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stunik94
posted in Razer Support
razer basilisk lighting

hello, I have 3 razer products, keyboard, mouse and mat, but after i shut down my pc, my mouse lighting stays on, only after i unplug and replug the usb it will stay off. Is there a setting i overlooked or a fix for this problem? Stunik

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Razer.Caziel
5 years ago
M
maathgrand
posted in Razer Support
Problems with Kraken Chroma 7.1 v2 on CSGO

Sup guys! I'm having a really annoying problem in CSGO with my headset. Basically I can't hear anything crearly. I hear my oponent on my back and suddenly he appears right in front of me, footsteps can't be heard. It's all really muffled... I tried every single tips that I found online and nothing changes. Someone had the same problem? plshlp. <3

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Razer.Caziel
5 years ago
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Neozgred
posted in Razer Support
Synapse 3 not reconizing devices under Windows 7.

A lot of people (me included) have problem with Synapse after last update. Devices are no longer visible in Synapse software, and it happen only on Windows 7 computers. Others: /synapse-not-reconizing-devices.46683/ /synapse-3-doesnt-detect-blackwidow-chroma-v2-and-mamba-elite-after-two-updates.46924/ /razer-huntsman-elite-not-showing-up-on-synapse-3.46837/

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SphyreX
5 years ago
J
JaxyBoi
posted in Razer Support
Having issues with synapse and need some help

I've tried both synapse 2.0 and 3.0, neither of which allow me to log in to access settings for my devices. I can log in to the website just fine with my razer id, it's just synapse giving me issues. I've tried multiple pc restarts, fresh installations and repairs of synapse, and customer support live chat was 3 consecutive times useless. so I suppose I'm here seeking anybody who could help outside of those basic troubleshoot options i've already done multiple times. https://imgur.com/a/G7RQolw This would be the persistent error message i've been getting the past 3 days of trying. "Oh snap! Something went wrong just now please try again."

2
J
5 years ago

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