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  • 42,681 Threads
  • 61,219 Replies
42681 Threads
PereAdvT
PereAdvTInsider Mini
asked in Razer Support
BASILISK ULTIMATE loading problem

For a couple of weeks now I have charged my Basilisk Ultimate device and it has no more than 4% battery.

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PereAdvT
4 months ago
Jievidan16
Jievidan16Insider Mini
asked in Razer Support
I need help

Hi, I lost my phone and I don't have authenticator number or backup codes I need help. Thanks

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Jievidan16
4 months ago
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FOXTAIL011Insider Mini
asked in Razer Support
When is the launch of Razer Tartarus V3?

Tartarus Pro and Tartarus V2 have been sold out in Korea. Will the following product be released?

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F
4 months ago
satti09
satti09Insider Mini
asked in Razer Support
temporary block

my account is temporarily blocked how can open my account 

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satti09
4 months ago
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microadyInsider Mini
asked in Razer Support
kitsune

hi,i will find out if i can play easports ufc5  with my kitsune?and how i become the position between up and right is it wenn i push both buttons ad the same time?’THANKSmicha

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M
4 months ago
xAkumaMT
xAkumaMTInsider Mini
asked in Razer Support
I put the wrong number on my order

Hello, i would lile to know if there is any impact on putting the wrong phone number in my order. In any case i would like to change it to the right one, thanks.

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xAkumaMT
4 months ago
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depotventureJasper396Insider Mini
asked in Razer Support
Cloud Sync - Steals Focus and has hundreds of pop-ups

It took me several months to figure out that Razer Synapse was at fault for my full screen games and videos to lose focus and/or pause randomly without cause, even if I’m literally not actually touching the computer. When I finally opened Synapse after getting a notice of an update to the app, I was presented with well over 100 pop-ups indicating a sync issue between cloud and local, even though every single one of those pop-ups showed that the cloud and local settings were THE EXACT SAME TIME AND DATE. Everything the same, so why is it saying there’s an error? But even more, WHY IS IT STEALING FOCUS FROM MY ACTIVE APPLICATION WITHOUT ACTUALLY POPPING SOMETHING UP!?!?!?!?!?!? I spent 2 months thinking I had a rootkit on my computer and reinstalled my OS several times before figuring out this ridiculousness.

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D
4 months ago
E
ENNERcsgoInsider Mini
asked in Razer Support
Deathadder V3 Pro Hyperpolling Firmware Won't Update

I just received my Deathadder V3 Pro that only comes with the Hyperpolling Dongle and i can't firmware update the mouse or the Hyperpolling dongle, it never lets me press the "UPDATE" button.    

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E
4 months ago
S
Sector_123Insider Mini
asked in Razer Support
Что делать, если я случайно стер монеткой код от 7.1 Surround sound

Что делать, если я случайно стер монеткой код от 7.1 Surround sound, там не видно буквально 2 буквы и из за них я не могу активировать код 

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S
4 months ago
Z
ZeeBobInsider Mini
asked in Razer Support
Deathadder Chroma tabbing out and not registering on synapse 2.0

I am really struggling with my deathadder chroma I have had for a couple months now and is causing me some real issues.So I bought mine in October 2023 and was working well for about 3 months and then it started doing something weird. It would randomly start tabbing me out of games and other programs every couple of minutes and got very aggravating. I tried downloading the software (synapse 2.0) to try and fix the problem and yet it says my product serial number is invalid. I have struggled with this for so long any help would be huge at this point

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Z
4 months ago
G
GodioInsider Mini
asked in Razer Support
Warranty of parts replaced with RMA

Do you get warranty on a laptop component replaced by Razer’s RMA ? I have a Blade 15 advanced edition (early 2021). One pin of my charger port broke and as the result of a RMA my motherboard was replaced. I paid for the whole thing as my laptop was out of warranty.I now have battery/charging issues only a few months after the motherboard replacement. If it happens that the motherboard is faulty do I have some sort of the warranty for this newly replaced motherboard ?

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G
4 months ago
G
Gaurav_ThampyInsider Mini
asked in Razer Support
International Warranty

I am planning on buying the 2023 Blade 16 from the US razer website. Will I be able to have it serviced under warranty in Australia? Also, would I need to send it to the US for RMA?

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G
4 months ago
R
RunewolfieInsider Mini
asked in Razer Support
Can't save changes

I have tried to save changes to the key binds for my Razer Tartus Pro, I can input the change, hit save, but nothing changes. It still stays the old key. I have updated the software and restarted my computer. Nothing seems to work.

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R
4 months ago
interactivePhloxradio651
interactivePhloxradio651Insider Mini
asked in Razer Support
razer gammerhead hyperspeed xbox rigth earbud not working

HelloTwo weeks ago I bought the headphones and today the right headphone has stopped working.It seems that the problem is that it is not charging in the case, but I already tried cleaning the magnets, made sure the case is charged and reset to factory settings and nothing works. They have not suffered any blows.That is why I need help to find some kind of solution. 

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interactivePhloxradio651
4 months ago
feverautoAliceBlue995
feverautoAliceBlue995Insider Mini
asked in Razer Support
Need to change my phone number because my phone was snatch

Hi please help.. I want to change my registered phone number here because someone snatch my phone together with my sim card. I want to change my number. Thank you

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feverautoAliceBlue995
4 months ago
mickster287
mickster287Insider Mini
asked in Razer Support
black shark v2 pro wont stay connected

This is my second Black shark Pro headset and it refuses to stay connected 

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mickster287
4 months ago
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thinkSapGreenpoint935Insider Mini
asked in Razer Support
Razer Blackshark v2 Xbox

Hello, I have just bought the Xbox Blackshark v2 Pro. The headset is not conecting to the dongle, either to the Xbox or PC.  I have try connecting the headphones using the Bluetooth option with no dongle connected and it connects to my phone and pc. However I want to connected to the Xbox but it does not work. It's a brand new product. Help please 

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T
4 months ago
M
mauriciomendes00Insider Mini
asked in Razer Support
Leviathan V2 subwoofer is not detected

Leviathan V2 subwoofer is not detected

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M
4 months ago
Cashy-Bro
Cashy-BroInsider Mini
asked in Razer Support
Adjust standby lighting on Razor devices?

good day,how can I set the standby lighting, i.e. the lighting that is displayed when the screen is locked, I haven't found anything about it

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Cashy-Bro
4 months ago
busautoPeachYellow893
busautoPeachYellow893Insider Mini
posted in Razer Support
jahongir667

Peace be upon you. Razer Gold is not working. Razer Gold can be bought

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busautoPeachYellow893
4 months ago
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retroLightKhakibyte322Insider Mini
posted in Razer Support
Razer Huntsman TE few key stop

Some keys on said keyboard just randomly stopped working after an update of synapse and its 100% software because it happened a few months ago also and I can't seem to find a fix this time around. I think last time I solved it by downgrading TE firmware but this time I cant find any older versions. It lights up and worked good days ago. Also its same keys as the last time so yeah it definitively is software. Please someone help ASAP, I use those keys for gaming.

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R
4 months ago
V
VedrixInsider Mini
asked in Razer Support
Blackwidow v4 pro stock Nordic layout

Hey I am interested in buying blackwidow v4 pro in Nordic layout, but I see that there are no yellow switches in stock for this layout as it suddenly disappeared from the store. Will it come back in store? And will orange switches be available in any other layout then US?

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V
4 months ago
Necros83
Necros83Insider Mini
asked in Razer Support
Razer Blackshark V2 Hyperspeed Can't Connect to Dongle

Hi there! I would appreciate some help with this issue. Every time i connect the dongle i get these errors. No matter what i tried from all over google and you tube seems to fix it.I hope the dongle is not broken, but i don’t think there’s any other explanation. Any help will be greatly appreciated

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Necros83
4 months ago
M
Mandirigma1Insider Mini
asked in Razer Support
Razer Gold lost phone number and backup code

Hi, I want to change my phone number because Sim card was gone and I want to change my phone number.

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M
4 months ago
S
sharpFuchsiaPurpleweb293Insider Mini
asked in Razer Support
Language instructions

Hey, everyone!Don’t really know where should I adress this but I have found a problem with Ukrainian instructions (just bought Razer Cobra Pro). Languages are switched between Ukrainian and russian. Also Ukrainian does not have specific symbols (like і, є) and has blank spots instead of them. Just want to give a feedback about this and maybe to fix this in the future. Thank you

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S
4 months ago

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