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  • 42,247 Threads
  • 60,587 Replies
42247 Threads
RubyRedplanebest253
RubyRedplanebest253Insider Mini
asked in Razer Support
Frequent crashes while gaming

Hello,we have 2 Razerblade Laptops at home, a Razerblade 15 from 2022 and  a Razerblade 16 RZ09-0483SEH3 from 2023 (still in warranty) and with the latter one we are experiencing frequent crashes e.g. with Hogwarts Legacy, the game just crashes to desktop or freezes after a play time of 5-15 minutes, no pattern that i can see. Windows 11, firmware and drivers are all up to date. Lowering the game settings also does not help. Other games were working fine but other games were not as graphically challenging as Hogwarts legacy. It might be overheating, but it should be prevented by low game settings and i am using an extra cooling pad under the notebook. The Razerblade 15 with lower specs does not show the same problem and plays Hogwarts Legacy in Ultra settings… Should i send it back for inspection as it is still in warranty now? thanks for your comments.Stefan  

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RubyRedplanebest253
2 months ago
G
GonzoPTInsider Mini
asked in Razer Support
Razer USB devices keep disconnecting

Recently I had the problem where my all of Razer connected devices would randomly disconnect for a few seconds before reconnecting, all at the same time. This only happens to my Razer devices since my camera doesn’t disconnect when this happens. This also happens when Synapse isn’t on the background. I've tried disabling USB selective suspend in the power plan, preventing the computer from turning off devices to save power in Device Manager but nothing works. What should I do?

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G
2 months ago
Captfinn
CaptfinnInsider Mini
asked in Razer Support
Button working but not working

I use the Razar Tartarusv2. when playing wow. I have my buttons set up and use the same profile in all versions of wow. WoW classic, Wow classic cata, Wow classic SOD, and retail. I have the number 15 key on the keypad  keybinded to the number 2. And all the other keys keybinded to others as well. In all versions of WOW the 15/2 key works. But when in retail it will not. Its not a physical issue because it works everywhere elses used. even in a notepad document, clickiing it will type “2”.  So what could the issue be? Asus ROG pc. 

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Captfinn
2 months ago
pulseeggPeachYellow846
pulseeggPeachYellow846Insider Mini
asked in Razer Support
damage

I bought a razor gift card from Kroger's and scratched it off. The pin was damaged so how can I retrieve the pin

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pulseeggPeachYellow846
2 months ago
technostoryOldGold234
technostoryOldGold234Insider Mini
asked in Razer Support
Error while trying to get 7.1 Code

I received today my Razer Kraken V3 X from Amazon but the serial number (the one in the left side of the headphones) say this. 

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technostoryOldGold234
2 months ago
technostoryOldGold234
technostoryOldGold234Insider Mini
asked in Razer Support
Code error for Kraken v3 x

I received today my Razer Kraken V3 X from Amazon but the serial number (the one in the left side of the headphones) say this. 

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technostoryOldGold234
2 months ago
S
Sacredsniper123Insider Mini
asked in Razer Support
changing mouse before the order has shipped

I bought a Razer death adder pro v3 with 1000hz. Just would like to update the order to the same mouse but 8000hz. Thanks. 

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S
2 months ago
CasualMac
CasualMacInsider Mini
asked in Razer Support
Razer Kiyo stopped working mid stream and is not turning on anymore

HiMy Razer webcam suddenly froze mid stream and is not working anymore. None of the apps recognize the camera and the camera itself is just lit up with a flickering ring light. After some research it seems like that’ s a common issue for people. Is the camera cooked now? Been like a year or so of usage. Making a new thread cause there doesn’ t seem to be a definite answer anywhere

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CasualMac
2 months ago
firstYankeesBluebuzz784
firstYankeesBluebuzz784Insider Mini
asked in Razer Support
camera pc & Xbox

Did excist a camera from razer for PC and Xbox? Cause I can't find it.Thx for you reply

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firstYankeesBluebuzz784
2 months ago
polyBittersweetsight741
polyBittersweetsight741Insider Mini
asked in Razer Support
the sound of Razer Blackshark V2 X headphones

I can't make the volume of the headphones more than 35

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polyBittersweetsight741
2 months ago
2
257986Insider Mini
asked in Razer Support
Lost my old phone along with my phone number and can't use my razer gold

Helloo good morning or eve depends on what time you are reading this.. anyw I lost my phone and my phone number. I recenlty got a razer gold through voucher and when i’m about to use it I forgot that it needs code that will be send through phone number, now I can’t use it because I lost my phone number, I already send a ticket on razer support, but is there a faster way to change my phone number? if I won’t be able to change my phone number, can I atleast transfer my razer gold to another account?

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2
2 months ago
Irisspotbuzz139
Irisspotbuzz139Insider Mini
asked in Razer Support
razer ps5 kaira dongle

how to pair replacement dongle to headset

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Irisspotbuzz139
2 months ago
R
RiicaomInsider Mini
asked in Razer Support
I can't register my BlackShark V2 X

I bought the BlackShark V2 X, it arrived at my house today but when I try to register it it says that it has already been registered and that if it wasn't me, I should contact support. How should I follow?

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R
2 months ago
Livergardendirect521
Livergardendirect521Insider Mini
asked in Razer Support
My account is locked . I lost my old phone number & E-mail .

I am having trouble logging in.The only way to log into my account is through my Twitch account.But when I try to connect to the Razer application on my desktop, it asks for my password.I cannot access 2-step verification because I don't know the password I set up in the past and I have already changed my email address.I have tried the password many times and my account is also locked.I need assistance...I am Japanese and English is difficult for me, so I use deepL.

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Livergardendirect521
2 months ago
M
molina51Insider Mini
asked in Razer Support
pin code

I have coordinating with razor support team so many times so I don't know how many more times you guys want me to go make another complaint to the support team I've gone through every steps the way it should have been done in the first place and I still I have so many case numbers they gave me that I'm running out of room I don't know which one to use anymore the point is they send me the same thing over and over saying that somebody will get back to me and when they do get back to me they're sending me here again I'm not blind or anything I don't see no access code number so here's my access case number again240618-003211 so again here I am another day another complaint makes me really sad to know that I'm going through this please help me 51 and desperate need  

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M
2 months ago
H
HS505Insider Mini
asked in Razer Support
Purchase Query Regarding Sneki Snek Plushie

Hello Razer Team, My name is Harsh, and I am a dedicated fan of Razer products from India.I own several Razer products and have always been impressed by Razer's innovative designs, collaborations, and product quality.I have been wanting to purchase the “Sneki Snek Plushie” for a very long time.Unfortunately, I noticed that this item is a “Razer Store Exclusive” and is only available in the US, making it inaccessible for me to purchase from India.I’ve already tried contacting multiple authorized resellers and even stores.All of them mentioned that the Sneki Snek Plushie and some other Exclusive Razer products are not currently imported to India.So, is it possible for Razer to ship the Sneki Snek Plushie to India, or could you provide any alternative solutions to help me obtain it? I would greatly appreciate any assistance or guidance you can provide in making this possible. Best Regards,  Harsh Shah

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H
2 months ago
D
DjavadiInsider Mini
asked in Razer Support
Sens buttons not programmable after synapse 4.** / sens feels faster than it should be.

I can’t use upper( 6 -7) buttons as multimedia anymore after downloaded new synapse version. also my sensitivity feels much faster its like i’am trying to control my mouse on ice. I need a solution immediately. thanks for help.

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D
2 months ago
T
TechrexYTInsider Mini
asked in Razer Support
razer enter key not working

i have an razer huntsman elite keyboard and i dont know why but the keyboard is acting odd, few of the key always are of diffrent colour irresective  of colour also i cant ress vital keys such as enter and few more keys i tried uninstalling razer but the roblem stayed it did go away once or twice when i uninstalled few files.....ive tried using diffrent rofiles but that didnt work

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T
2 months ago
XRedDeadX
XRedDeadXInsider Mini
asked in Razer Support
Need help from support to activate 7.1 surround

Help me activate 7.1 surround sound, Razer Blackshark V2 X headphones, I tried to get the code through the site but it asked me to check if I wrote it correctly, I tried everything on this site.S/N: HN2151D25000010

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XRedDeadX
2 months ago
JuneBudAMETHYSTauto769
JuneBudAMETHYSTauto769Insider Mini
posted in Razer Support
damage razor code

Please I really want you to help me out for my Damage razor gold code so I  

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JuneBudAMETHYSTauto769
2 months ago
Cornbyteauto857
Cornbyteauto857Insider Mini
asked in Razer Support
If I buy a Fortnite edition keyboard from Amazon, do I not get the llama keycaps?

If I buy a Fortnite edition keyboard from Amazon, do I not get the llama keycaps?

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Cornbyteauto857
2 months ago
G
GianlucahkInsider Mini
posted in Razer Support
asus G518VW win 10 cannot detect Core X + Nvidia 2060

I followed all the installation instructions on your website and support, my Asus G518VW win 10 can detect the thunderbolt Port1 but can't detect Core X + Nvidia 2060. I've not idea why? My friend installed a Chinese SW for let them work, I don't want to use uncertified SW on my PC. Please support me, thanks.

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G
2 months ago
M
Morata77Insider Mini
asked in Razer Support
Not seeing my complete razor code

Pls I want you to help me get my complete code on a card I purchase.

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M
2 months ago
freshBlackCoralinfo166
freshBlackCoralinfo166Insider Mini
asked in Razer Support
Has the Viper Mini Signature product been discontinued?

I looked at the official Razer website and it says the Viper Mini Signature product is no longer available. Is it possibly discontinued?

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freshBlackCoralinfo166
2 months ago
J
jozkoferkoInsider Mini
asked in Razer Support
Razer huntsman mini lighting

Hi, my keyboard razer huntsman mini not lighting in any color but sometimes they go can some1 help please?

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J
2 months ago

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