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  • 42,680 Threads
  • 61,219 Replies
42680 Threads
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RoyalYellowretroplace307
posted in Razer Support
Synapse 3 software OS requirements

I was trying to install synapse 3 software on computer with the plain windows 7 installation. It appeared that is is impossible. Please see the picture below. Is it by design or it is because it is in beta state? Do I really need service pack 1? Thank you! Alex

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Razer_TheFiend
5 years ago
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classicIsabellinebase838
posted in Razer Support
virus?

I factory reset my razer blade 15 and I see this "pximouse" in my task manager. I looked it up on google and it says it logs keystrokes, which is making me think its a key logger. Any of you guys have a clue? It's installed in the system32 directory

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J
5 years ago
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Naggax29
posted in Razer Support
RZUDD.SYS BSOD when Driver Verifier is enabled

After a recent Win10 update, RZUDD.SYS is now continuously BSOD's crashing, requiring that I disable the driver, and loose my mouse, or uninstall Synapse. Support was of no real help, I just got an uninstall and reinstall reply. Any advice on how to convince support to convince the developers to fix what is obviously a bug? I'm not the only one suffering here.

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5 years ago
RazorRaptor.KJ
RazorRaptor.KJ
posted in Razer Support
Is the Blade 15 base model compatible with a Wifi 6 Wireless-AX200 card?

I'm going to buy a Blade soon, and the latest fancy stuff and sleekness of the Advanced model simply isn't as important as storage for me, so I'm going with the RTX 2060 Base with an i7 9th edition when it comes out, and going to upgrade with a SATA SSD, new RAM sticks, and hopefully update the Wifi card My only question is if the base model is compatible with the Wireless-AX200 intel wifi card that the high-end advanced models come with? I know a lot of laptops have whitelisting, and I figured I should ask before blowing $30 on a new wifi card. Given that neither the laptop nor wifi card are available yet, there's nothing online that I can find

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RazorRaptor.KJ
5 years ago
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EMAN51
posted in Razer Support
Overwatch Won't Show Up In Chroma Apps

Hi everyone, I seriously messed up Chroma for OW. I installed Aurora to also have lighting for my G502 but then when I uninstalled Aurora, OW wouldn't show up on Chroma Apps both on Synapse 2 and 3. Battlerite and my custom Chroma profiles work but just not on Overwatch. I tried unintalling OW and Synapse 2 and 3 but it was a no-go. So I would appreciate it a lot if you all can help me on the matter. Thank you.

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5 years ago
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retroCedarChestside579
posted in Razer Support
Nabu app doesn't connect to the razer account

Hello, I own a nabu watch (forged edition) which has troubles (as seen in other threads, like crashing when a phone call comes...) since my android phone did the OS upgrade to version 9. The last trouble is that I'm now unable to connect to the app ! When I enter my email and password, I got a message which tell me that there's no user data found... This is strange, because the account is valid : I can write this message in this forum and my other materials do the connection to my account... I guess there's a kind of compatibility software problem between the android OS and the app, but, maybe it's something, else, so any clues or ideas ? Thanks in advance !

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5 years ago
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JPKCoffs
posted in Razer Support
Concerned about warranty claim

I'm new here, and unfortunately it's because I need help dealing with an issue with my Razer product. I recently got a Razer Blade Stealth for one of my kids that got a cracked LCD when the screen just fell out of the case while it was sitting on a desk with the lid half closed. Reading around, it seems plenty of others have had similar issues (just google "razer blade stealth screen fell out" for examples). While that's unfortunate, it's a pretty clear warranty issue (the laptop is almost new and well within its warranty period, and Razer acknowledge that), and I was hoping that getting it fixed would be a simple thing. So I contacted Razer Support, who were very apologetic and helpful, and everything seemed to be going well, with an RMA set up and the laptop picked up and taken off for service in Sydney, Australia. So far, so good, and at that point feeling happy that the warranty process was going reasonably quickly and smoothly, so I had lots of goodwill to Razer for dealing with

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J
5 years ago
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WinterSkyradiospot982
posted in Razer Support
Razer Sila and Mesh

What is the correct connection for ethernet backhaul? Modem > Router 1 WAN > Switch > Router 2 WAN or something different? I cannot get my mesh connection beyond "Acceptable" in any configuration. The ONLY time I have had an "Optimal" connection was when the routers were literally 6 feet away from each other. Right now they are about 15 feet (1 router in basement other is almost directly above it on top floor) away with only an "Acceptable" connection. If these things need to have direct line of sight in order to have an optimal connection, then you guys are misrepresenting the mesh capabilities of these routers.

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chanco
5 years ago
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madhusudana
posted in Razer Support
2018 blade 15 144hz screen freezes when using a dual monitor setup

Hi there, I have a razer blade 15 (2018) with a 144hz screen. When using the laptop with a second monitor, the laptop screen will occasionally freeze, this happens maybe 3 times a day. The screen freezes completely (just a static image of whatever was on it, no mouse movements), but the system is running just fine and I can use the external monitor. I can 'revive' the laptop screen by switching the refresh rate to 60hz (I'm sure there are other methods to 'restart' the screen). The problem appears to happen only when the laptop screen is running on 144hz. I've tried two different external monitors (both 60hz, connected via DP), the problem happens on both. This happens during regular windows 10 use, just chrome open and a couple of other simple things. Does anyone have a solution/suggestion on why this is happening? Just bought this laptop brand new, sucks having to deal with this right off the bat.

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M
5 years ago
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WeeDyMeeDy
posted in Razer Support
Razer Nari crackling Sound

Like the topic say. I wake up yesterday and started my PC as usual the day before everything was fine. My razer nari started to crackling . I deinstall synapse and it was gone , installed Back again and crackling issue again. Razer pls help

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5 years ago
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26886
posted in Razer Support
Razer Naga hex V2 bios mode please help

Hello to all of razer members i made my razer mouse in bios mode by clicking every button in it then it didnt work on any thing ps4,PC,LapTop but the lights is working but the mouse is not moving or showing anything please help me if u know thank you and have a pleasant day.

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2
5 years ago
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PCGamer231231
posted in Razer Support
Razer synapse 2.0 with Razer Electra V2 USB

Hello, everyone! Recently I have purchased the great If not amazing headset called Razer Electra V2 USB. Now I've Installed the synapse 2.0 and everything etc but I've checked through task manager, and couldn't believe what I see.. while using the razer synapse 2.0 WITH the supported headset plugged In, It will use roughly around 35% CPU!! Just for having 7.1 enabled and all the other settings. I don't know If this Is the same for other headsets and I don't know If this got fixed completely In synapse 3.0 but I call for all the staff that might see this right now, Please fix this ASAP! It Is simply absurd to have this such high Impact on CPU because obviously you will want the synapse to be open 24/7 as you want to use that high quality 7.1 on games etc I've tested this several times and I'm quite sure that It Is using 35% because of the razer synapse because when I un-plug my headset from my computer the CPU usuage comes back as It used and should be. The process named "Razer Synap

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P
5 years ago
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Tozinho
posted in Razer Support
Razer Phone 2 - Battery Issues and excessive warming

Hi there, I have been using Apple iPhone since the 3GS. I just had the iPhone X, but gave to my wife and bought the new Razer Phone 2 about a month ago. The problem I am facing is that battery is only lasting about 2 hours when gaming, even with very low graphics and screen set to 60hz. Besides, my phone is getting extremely hot, to a point that becomes uncomfortable to keep playing. It doesn't matter if it is connected to the charger or not, the phone always get super hot! I do live stream for PUBG Mobile, Arena of Valor and Cyber Hunter and never had any issues with my iphones. How can I Live Stream with only 2 hours battery? When using the iPhone, I managed to buy an adaptor with HDMI + Lightning Cable, so I could Live Stream with the phone connected to its charger. This is not possible with RP2 as there is no official adaptor from Razer and the phone is not compatible with any adaptor! I found a USB to HDMI cable, but no charger allowed, so the Battery should last longer! Even

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5 years ago
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cityTangoPinkfresh965
posted in Razer Support
razer blade 14" v4 2016 gtx 970m low fps in all games

Hi Guys I would really need your help on my razer blade 14 2016 model (gtx 970m) basically whatever game I tried playing with my laptop, I get extremely low fps plus the temps are really low. I've attached screenshots of some of the games I've tried playing: nba 2k19 Jumpforce furmark (pretty weird because at 100 percent load, temps are a around 50's degree celcius) Gpu usage is at 100 percent I tried using the usual steps to ensure that I'm using my discrete Nvidia GPU by - setting it as my default GPU for switchable graphics - set my power plan at performance mode -as a default global setting in NVIDIA control panel, power management mode set at prefer maximum performance I really don't know what to do at this point. please help me. Thank you

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C
5 years ago
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ExorsisimusJadda
posted in Razer Support
Keyboard BlackWidow Chroma Profiles not Changeable

Hi, I am a bit frustrated now; normally I found solutions by myself. The Razer Synapse 3 installed automatically when I ran the update but now I can NOT change profiles for how the keyboard should behave. I removed the Synapse 3 as I have seen some articles that the BlackWidow (v1?) is not compatible. But with Synapse 2 re-installed I am not able to neither see any profiles and (hence) nor change any profile. Please advice. Thanks and regards

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5 years ago
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TheHelleri
posted in Razer Support
BlackWidow X Tournamnet Edition Chroma - Lighting issue.

The Details of the Issue: I have two color scheme profiles (Day and Night). The Night profile uses hot colors and the Day profile uses cold colors. When I have the Day profile active, the Q and Z keys are behaving oddly in the way they light up (or don't when they should). That being they are using only a red color when active or when under the influence of the starlight effect I have on the Day profile. When idle they are unlit. Additionally the A and Left Alt keys are now always a dark blue except when under the influence of starlight effect Ideally, under the Day profile, all the keys should be cyan when idle. There should be a purple wave from the center outward when any key is struck (though I wish I could set it up so that the wave propagates centered one the struck key. But that doesn't seem to be an option). And they should starlight effect at a medium rate between dark blue and purple. These 4 keys also misbehave when I have my Night profile active. It's meant to be a

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5 years ago
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Helikzhan
posted in Razer Support
Double Click solution?

So with the cheap microswitch failure prevalent in all gaming mice why not have an option in Synapse to ignore the mouse up events following a mouse down if it happens inhumanly? The infamous double click is something all razer gaming mice run into and some non-razer mice. Pretty much any that use the cheaper omniron micros. If it can't be done in hardware it can be done in software. With an option in mouse settings to ignore mouse up events that follow the initial mouse down event, in a milliseconds ceiling. The double click is always inhuman speed. So giving a ceiling option in milliseconds to ignore should fix all the problems. The problem seems to be omniron switches having a failure-prone metal spring that either gets dirty or bends to the point it bounces on the contact when pressed. This would result in a faster-than-human mouse up and mouse down event. If Synapse caught the inhuman mouse up event and ignored it the mouse down would continue to register until a later mouse up

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5 years ago
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osbo_gamer
posted in Razer Support
USB Plug Broken

Hello there, great support forum. I write to you because I'm in a big problem... Currently I have man'o war headphones with wireless connection thanks to a USB plug. The thing is, I accidentally bent the usb plug and it instantly stopped working. I know that what i did was breaking the connection from the headphones to th usb. Great support forum, I want to know if there is a way to fix or change the usb plug or I just messed up pretty hard...

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BlackFireDragon
5 years ago
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Daexter
posted in Razer Support
Buy with Razer Zgold

Hello, My question -> Can I pay with Razer Zgold also with LoL? And how long does it take for Zgold to be transferred to my account, when I pay with Mastercard? Thanks all!

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D
5 years ago
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Invoker-
posted in Razer Support
Razer Blackwidow Ultimate 2016 Stuck in Demo Mode ?!

Hey there, i just bought a Blackwidow Ultimate 2016 for a decent price, it was a display unit. Anyway i plugged it in , synapse and windows seem to detect it but i cannot type anything. It flashes just like it did in the store. I figured that it must be in some sort of demo mode. Does anyone know how to get out of it ? Thanks in advance.

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BlackFireDragon
5 years ago
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cheeseboogler
posted in Razer Support
How do i work the on-the-fly-sensitivity

theres no setting to set the dpi for the sensitivity I want

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Razer.Caziel
5 years ago
S
Seraphyna
posted in Razer Support
Nari Ultimate - No sound

Heyy, So I had this headset for about a week or two now and I had absolutely no problem with it until yesterday when the sound dropped. All my volumes are at 100% and I can hear, but it's this low whisper. I tried also with the AUX cable on my phone same thing. I tried pretty much all the stuff I could find online but it's still not fixed. I'm writing here before going back to the store tomorrow in case I'm missing something !

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Razer.Caziel
5 years ago
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Rondo9
posted in Razer Support
After the last Update Razer Firefly doesnt show up on Synapse

Hello guys, After automatically installed the last update, my Firefly mousepad doesnt show up on the Synapse. And cant control its lightning. At control panel it seems all fine. I unplugged the USB cable and plugged it back but still same. Can you please help me about it?

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Razer.Caziel
5 years ago
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BooshVVokie
posted in Razer Support
BlackWidow Ultimate 2016 F6 Key Not Working

So i have a new problem come up and that is the F6 not working properly, but let me explain, I use Spotify as my primary music program and i would always use FN+F6 to start and stop my music and that has stopped working but when i have Youtube open with a video that video will start playing and not the music that i want to play, via Spotify, FN+F5 and FN+F7 work fine for changing songs but F6 does not work, please help this problem is becoming annoying. I have already tried unplugging and plugging the keyboard back in and that does not work, creating a new profile and that using that one does not work either. If you have any idea on what could fix this please help me out, Thank you

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B
5 years ago
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aiman596
posted in Razer Support
reload problem

I'm reloading my razor acc using mobile credit. the credit has been deducted from my mobile phone but then error occurs after the transaction been maid.it says error at the razor page, anyone can help?

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A
5 years ago

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