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  • 42,039 Threads
  • 60,346 Replies
42039 Threads
Iawsuits
IawsuitsInsider Mini
asked in Razer Support
Razer Deathadder V2

If I were to buy the Razer Deathadder V2 can someone at the company do the macros/dpi I want for the mouse for me because I don’t have a computer at home. I don’t want to spend an extra 300+ just to set up the macros and change the dpi for the mouse. (I don’t know anyone with a computer)

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Iawsuits
1 month ago
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radioVoltpark810Insider Mini
asked in Razer Support
3th time Huntsman V2 TKL is not working correctly anymore after updates

this is now the 3th time in a row i have problems with this keyboard. 2 times i got already a new replacement under warranty and this one is also not working. It doesnt matter where i connect it to but it seems after some updates the keyboard doesnt work correctly anymore. When i lift it up and put it down it suddenly makes a screenshot, when i want to type something, a lot of keys are sticking and there is a massive imput delay sometimes what causes my pc to crash in memory. I dont know why this is happening but i am getting tired of this keyboard when it is now 3 times broken in a row. 

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R
1 month ago
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BY2025U04400328Insider Mini
asked in Razer Support
Some key glowing red

Hi,Since yesterday, some keys on my 2020  Razer Advanced have been glowing red immediately after starting, even if Windwos has not yet started. When the system has booted, the keys continue to glow, even if I have switched off the keyboard lighting. Despite a color change in which all other keys take on the corresponding color, the keys in question are still red. These are the keys "ins, del, back, return, #, up arrow.Thanks for your help in advance!Regards Frank 

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B
1 month ago
sharpAMBERPaleCyan647
sharpAMBERPaleCyan647Insider Mini
asked in Razer Support
Razer Tartarus V2

All of a sudden when i start my pc it is not conecting, i cant open the app also.I have updated it, repaired it, restarted my pc a couple of times but noting.The keypad works but the kuybindings or difrent and i cant open the app to reconfigure them.Help?

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sharpAMBERPaleCyan647
1 month ago
sleekinsiderSteelPink507
sleekinsiderSteelPink507Insider Mini
asked in Razer Support
Razer blade 15 advanced, cant use undervolting

razer synapse doesn't show this options, and other programs also doesn't work 

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sleekinsiderSteelPink507
1 month ago
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Um33rInsider Mini
asked in Razer Support
Battery Replacement

Hey hope you guys are doing good! I have a razer blade 14 which i bought in 2022 (RZ09-0370BEA3) it was bought brand new from office works, up until a month ago the laptop was running completely fine but shortly after it had crossed its warranty period i have began getting issues with drivers updates and now a swollen battery i buy all my peripherals from razer, i believe under the ACL rights i am entitled to a free repair because of the way i took care of the laptop, if not that a free battery replacement that i can replace myself would be greatly appreciated, Again this is all according to the Australian consumer Law. Please take this into consideration

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U
1 month ago
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micl78Insider Mini
asked in Razer Support
UK illuminated symbols

I just bought a blade 15” i was so excited ,  i love my existiong blade 15 and the new one is so powerful. I started using it and the symbols do not illuminate but htey used to on my older blade. This is really bad for me, i often work in low light and i use my blade for coding not gaming.  is there ant chance of replacing keycaps  to illuminate symbols? i am really upset about this. I love my blade and now the new one is so powerful but so hard for me to use :(

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M
1 month ago
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easyCaputMortuumlink030Insider Mini
asked in Razer Support
Chroma Not Detecting Games

I recently upgraded to a Black Widow V4 Pro in addition to my previous Deathadder Elite. Unfortunately, it seems none of the synapse software (3 or New) recognizes any of my chroma enabled games when it previously did. I suspect this is due to upgrading to Windows 11, but I have been unable to find a solution. I have done the following:Uninstalled Synapse with Revo Uninstaller and removed all traces. Used the driver cleanup tool. Made sure Windows 11 “Dynamic Lighting” is disabled. Manually went through my device manager and removed all HID-related things regarding mice and keyboards. Tried reinstalling Synapse 3 (tried 2x) and New (Tried 2x). I have done reboots between these steps.At this point I’m at a loss regarding what to even try next. Plenty of things show in “Linked Games” but nothing is in my Chroma Apps. Is there anything else I can try?  

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1 month ago
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Soapzy1Insider Mini
asked in Razer Support
Basilisk v3 Pro Scoll Click stopped working

My Basilisk v3 Pro’s scroll wheel click has stopped working, I tried cleaning it, using another computer, turning off and on, unplugging it, switching to Bluetooth and doing a firmware update and nothing has worked. I still hear a click when I press the scroll wheel but nothing happens on my computer. I then contacted support and they went through all the things I’d already tried with me and then I was unable to get access to the warranty even though I provided the invoice for the purchase from Amazon I was informed I couldn’t be sent a new one because it apparently wasn’t the right seller. I really don’t want to have to spend 150$ on a new mouse. Does anyone know of anything I can do?

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S
1 month ago
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aeroBlueville189Insider Mini
asked in Razer Support
Razer huntsman mini and hypershift

I can see that the community has been complained about the missing possibility to remap the keys in hypershift mode, especially the huntsman mini.  I have a mini myself and the keyboard is useless when hypershift is active due to the fact that the keys Q,W,E,R,T,G and Z gets stupid windows functions in hypershift. This is a simple question! Will this be fixed? I have found posts regarding this going back 3 years. So please just answer, do I need to look for other gaming gear or will this be fixed in the near future??? I just tried synapse beta and it's still not possible?? Best regards Michael (a big fan of Razer but this is a deal breaker for me) 

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A
1 month ago
Goukl
GouklInsider Mini
asked in Razer Support
Razzer HAMMERHEAD PRO v2

Hi, I bought a new product and it says it has already been registered, how can I resolve it?

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Goukl
1 month ago
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mediocre_gamer123Insider Mini
asked in Razer Support
Bluetooth has completely disappeared

I was using my bluetooth mouse no problem along with my bluetooth earbuds one day on my laptop (Razer Blade 15 base model 2020), and then the next day, nothing would happen. I went into my settings to see that for all my connected devices, it says “bluetooth is turned off”. However, the option to toggle between turning bluetooth on and off has disappeared. I went into device manager, and it does not show up there, but it will only show up when I select “show hidden devices”. There is no way of getting it back onto my laptop properly from this point however. When a run a troubleshoot, it says “device does not have bluetooth”. I tried to install new drivers, and nothing happened. What should I do to remedy this?

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M
1 month ago
SirJP11
SirJP11Insider Mini
asked in Razer Support
Razer 15 Advanced RTX 2070 MaxQ not charging.

I usually leave my laptop plugged in and use it as a desktop with the laptop screen 2nd screen with my gaming monitor. For some reason it just stop charging. Laptop was still on but not charging. I also noticed that the power block, when I plug it in, the LED light comes on for maybe 30 sec then dims until it's totally off. Do you guys think it's the charging block that I need to replace or something wrong with my laptop? 

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SirJP11
1 month ago
ArthurYangYJT
ArthurYangYJTInsider Mini
asked in Razer Support
Tax Invoice?

Hi,   Last month when I bought a RB15 I didn’t realize that I entered wrong billing address, is there a way to print the tax invoice with the new edited billing address?Thank you

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ArthurYangYJT
1 month ago
coolCelesteside494
coolCelesteside494Insider Mini
posted in Razer Support
7.1 surround sound code

Hello, I bought Razer Kaira X for playstation 5 and haven't received the activation code for the headset. I don't even know if the headset supports the surround sound. I have also registered the headset as said on the manual and even then didn't receive the code via email. If someone can help me with this issue it would be really helpful.  On the page it says that the email has been sent but I haven't received any email regarding the code. 

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coolCelesteside494
1 month ago
streetsharpWenge598
streetsharpWenge598Insider Mini
asked in Razer Support
Fans won't turn automatically when laptop boost on Razer Blade 14" (2022) | RZ09-0427x

After few time I wanted a fresh install of the windows, did that with the official windows that I had a licence on my desktop also. Now my fans won’t start automatically anymore and I have to crank them up from razer synapse.Tried a recovery, nothing worked. When I install windows I have deleted all partitions and created a new one to install windows on.

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streetsharpWenge598
1 month ago
earthdog
earthdogInsider Mini
asked in Razer Support
Latest Razer Synapse update broke scroll speed?

Since yesterday i need to reset the Synapse option for Scroll Acceleration because on machine boot the acceleration is enabled by default without showing in the synapse option as enabled.Any help in that?

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earthdog
1 month ago
Slurku
SlurkuInsider Mini
asked in Razer Support
Razer Kraken kitty V2 on never ending update

Like everyone else I’m having issues with Synaps thanks to the latest update which broke everything. I updated to the bata which has solved some of my issues but now my headphones are on a never ending update cycle and I can’t mess with the audio settings or anything.

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Slurku
1 month ago
awesomeretroZomp191
awesomeretroZomp191Insider Mini
posted in Razer Support
Razer Blade for business laptop, how is the RMA warranty and support in reality

As a very old Lenovo customer, I just would like to share my experience switching to razer regarding the support in case of hardware problem under the warranty terms.First of all, I must emphasise that it took me long to decide to switch ro razer laptop, as the support explained me it was not possible to install linux as a default system without voiding the warranty, and there was no on site support for professional. You must send to a repair center to Germany as I am EU citizen.After about 4 month of usage on a desk without transportation, one USB-C port stopped to work. I contacted immediately the support from razer.RMA should take up to 5 working days to complete reparation, and you have 2 weeks to send back your product to their repair center when you receive the FedEx shipping labelI had to wait total 7 month to get this moment where I don't need my laptop for my job.I asked the support to not send the laptop with SSD and RAM, which I upgraded initially on my purchase with third p

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awesomeretroZomp191
1 month ago
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BingBongBigDongInsider Mini
asked in Razer Support
kraken v3 pro mic - Detach

I'm looking to buy a new headset and was looking into the kraken V3 pro. Is the whole mic detachable? As I have my own mic and want a headset without the mic attached to it.

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B
1 month ago
A
Alloy20Insider Mini
asked in Razer Support
Getting a Genuine Replacement Battery for Razer Blade 15 Advance Early 2015

EDIT: The title is incorrect but I can't change it. The model is Early 2021 not early 2015I got my Blade 15 from the States but now I'm in the UK and am in need of a replacement battery due to swelling. I contacted US support and they can't ship me one being out of the country. At the moment my laptop is essentially a desktop having to be plugged in to be used as I have already removed the battery as it was preventing the touch pad from functioning correctly (stop gluing the batteries down please it benefits no one).  Can I buy/get one from Razer UK? No where I look can I find a genuine replacement. Not offering battery replacements seems wrong to me.  

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A
1 month ago
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Edge._Insider Mini
asked in Razer Support
Razer blackshark V2 pro THX audio

Hi, I’ve just registered my new headset on the website as the guidance was telling and it’s about a day and half that I didn’t received any THX SPATIAL activation code. please help😥

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E
1 month ago
BallBlueworldsmart486
BallBlueworldsmart486Insider Mini
asked in Razer Support
CPU and GPU overheating

My Razerbalde 17 2022 started overheating recently, CPU temp 80-90 degrees without any task running, GPU 70 C,, and the battery wont charge but it still has approx. 34% power. What could it be? Perhaps the powersupply. How could I check that?THX for any comments & best regards

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BallBlueworldsmart486
1 month ago
PEARLSpaceCadeturban945
PEARLSpaceCadeturban945Insider Mini
asked in Razer Support
viper mini stopping every fer seconds

I bought this mouse a few days ago and am having problems. Every other mouse that I have doesn't have this problem.Every few seconds when I am moving my mouse It suddenly just stops. Right after it has stopped I can just keep on moving like nothing has happened. I checked the hz and when it stops it drops down to 40 hz. Ive tried everything I can short of resetting my entire pc. Even on my tv I have the same problem so its something with the mouse. But the thing is, this is the second viper mini with this problem. What am I supposed to do?

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PEARLSpaceCadeturban945
1 month ago
D
Dinooo_Insider Mini
asked in Razer Support
Analog sensitivity not working.

Since yesterday, my Huntsman V3 started ignoring all the Analog sensitivity curves.Anyone else with this issue?

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D
1 month ago

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