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  • 42,652 Threads
  • 61,187 Replies
42652 Threads
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E4M0N
posted in Razer Support
Razer Raiju Ultimate Replaced But Still Drifts

After RMA’ing my Razer Raiju Ultimate. I got the replacement today and it came loaded with the base version of firmware v1.0.0. Then I loaded v1.3 which I was emailed by a live chat assistant who said that v1.3 was the latest version of firmware. When it isn’t. For whatever reason, Razer are not releasing v1.4 for download right now, which is supposedly in the new batch. What am I supposed to do, continue getting replacements until I get lucky on the new batch? I have had this controller for months since release and has been unusable. Posting multiple forums and having to dig for answers with no procession. I now yet again have a Razer Raiju Ultimate STILL with stick drift issues and latency issues along with no customer support to guide us customers with a £200 joke. As a long term user of Razer products, I just feel as there has been no support from the moderators. After all the troubles whom could at least compensate to some degree for what I’ve gone through with my purchase. It t

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5 years ago
RicardoForce
RicardoForce
posted in Razer Support
Razer Mamba 16000 DPI issues with wireless & software

So I've had the Razer Mamba (RC30-013601) for about 6 months now. I'm still annoyed by the fact that for some reason, this €150 mouse is not supported by Synapse 3. I have to use an older version of Synapse just for this mouse, while the rest of my set-up uses Synapse 3 flawlessly. Then, I've only used the mouse wireless for a couple of times because of connectivity problems. It just keeps losing connecting (stops moving in-game) for 0.1-0.5 seconds while playing FPS games. Of course, this is the difference between a kill or a death. I even went as far as to move the receiver right up to my mousepad, to no avail. Are these common issues? Will this mouse ever be supported for Synapse 3?

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Jenjar
Vanguard
5 years ago
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coolhomeBlond054
posted in Razer Support
Naga Trinity no lights

Just recieved new trinity today , plugged in and no lights. Installed synapse 3 and still no lights. Broken mouse?

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5 years ago
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Cerberus_Dleta
posted in Razer Support
[Razer blade advanced 2019] Store french problem

Hello I wanted to buy a "The New Razer Blade 15 - Full HD - RTX 2080 - 512GB" on the French store. All is well spend the payment was validated then a few moments after the order of I receive an email as the payment has been refused. Off I got in touch with my bank and she confirmed to me that this was coming from your servers the problem. This order command : RZFRWP0000008038097

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5 years ago
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DoMe.RaZeR
posted in Razer Support
Issue with Razer Surround

A few days ago, I bought the Razer Kraken pro v2 which has a 3.5mm cable to connect to my laptop. A problem that I noticed immediately was that the sound of the headset wasn't as I expected. I then downloaded Razer Surround to improve the quality using the equalizer function of the Surround software, however, once I logged in with my account, the only thing I could do was selecting the kind of headset i am using and testing it with a sound sequence. Other than that, I couldn't use any other functions of the software like the equalizer at all, as clicking on the different buttons didn't do anything except for moving the window around on my desktop. Now to my question: is this because the Razer Kraken pro v2 is not supported by the software or is it a problem with the 3.5mm cable? How do i change the sound quality of my Razer Kraken Pro v2?

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5 years ago
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Anonymous
posted in Razer Support
Razer Huntsman and unstable behaviour in Synapse 3

Hi everyone We bought the Razer Huntsman a few weeks ago and installed Synapse 3 along with it to activate all the bells and whistles. Sadly the functions are very unstable. Most of the time the keyboard isn't detected by Synapse and doesn't appear - and when it occasionally does and we get to pick a lighting effect, the keyboard either ignores it or it starts up only to freeze after about 2 seconds. Switching USB port will in some cases reactivate the lighting effect and it might stay on for a while, but as soon as we change some setting in Synapse, in which I assume the software needs to communicate with the keyboard, the keyboard freezes. Generally, trying to reset or save a profile to memory always fails and keyboard freezes. We've tried different USB ports but the behaviour stays the same. We've un- and reinstalled Synapse but it didn't help. It stays unstable and sluggish. It was a gift for my son and his dad is looking more and more stupid by the day, so please help us out

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5 years ago
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ReaperOfTheDeep
posted in Razer Support
Lancehead Synapse Problems.

Hey All, I was wondering how to fix an annoying issue i have been having only razer synapse 3.0. The only version seems to work fine but has its own annoying issues. I changed back to 3.0 but it seems whenever my mouse is in charging/wired mode razer synapse does not pick up the device. But when i unplug it and run it wirelessly synapse picks up fine. Im using a standard Razer Lancehead.

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5 years ago
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Robo_527
posted in Razer Support
Razer man o war mute button

I got a reazer man o war headset, I bee using for over 6 months and the mute button just dont work anymore, i have had this problem before but i only need to sing up in razer synapse 2.0 and it fix it, but know does not work anymore, help me please. Sorry the bad english

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5 years ago
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rushSafetyOrangefun149
posted in Razer Support
Razer Blade 17 (2014) Trackpad Issues

My trackpad has been largely unresponsive except for one horizontal line running through the middle and one vertical line running through the far right side. Attached is a screenshot of MoodPad to illustrate this. Is this a software or hardware issue? Any way to fix this? Have tried uninstalling and reinstalling Synapse and Synaptics drivers to no avail. Thanks!!!

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5 years ago
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xxxZkraven
posted in Razer Support
Razer Ornata Chroma

Sometimes my razer ornata chroma doesnt press a key when im pressing it for a long time, for example if i´m running in a game with the key W, the character stops and i need to push the key again to continue walking. Anyone with the same problem?

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5 years ago
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spotVoltsleek565
posted in Razer Support
Razer Blade Stealth hard drive upgrade

I’m considering purchasing one of the Razer Blade Stealths in the future and have a question regarding hard drive upgrades. I’ve built most of my own systems including laptops in the past but can’t find a BYI chassis this formfactor yet. I need more that 512GB hard drive and my first course of action would be to up the SSD to 2TB. I bought a laptop from another manufacturer in the past that was “enthusiast” marketed but had stickers all over the screw holes saying “warranty void if removed”. I understand if I pooch the system it’s my problem but is opening the bottom even allowed without voiding the warranty? If so is a custom build or even sending the desired hard drive to Razer for install an option. Second does the system support a 2TB capacity and NVE?

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5 years ago
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jrhalket
posted in Razer Support
bios screen during startup

Hi all, After the latest windows 10 update, I've been getting the bios screen when booting up on battery. No amount of tinkering with it let's me escape into a normal startup. If i plug in the power cord, it will boot up normally. Any ideas?

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5 years ago
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KyaniteKirin
posted in Razer Support
Razer Kraken Pro V2 Audio/Mic Splitter

I have purchased the Razer Kraken Pro V2 Black a few months back before xmas and the New Year. I recently have been having a problem where the wire does not detect sound from the microphone. Pink is set as "Mic in" because there's no real other option under Realtek and my Headphones are set to "Headphones" because that's what they are. The device has had minimal issues as of late, but I was in a call with my partner and accidentally tugged on the audio/mic splitter. Suddenly, they couldn't hear me but I could hear them fine. The audio part is working perfectly fine, but now the microphone isn't. If anyone has tips or knows what to do to fix this, it would be greatly appreciated. I've tried nearly everything so far including restarting the pc, unplugging the wires and replugging them, messing with settings in sound manager and in Realtek HD Audio Manager (reverted everything after testing to have the original settings) and even contacted customer support (he was super nice and suggeste

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5 years ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Get Top Tier Coverage With Razer Care Elite

Insiders! We are excited to announce the addition of RazerCare Elite Protection Plans to the RazerCare Family for Laptops and Mobile Phones. RazerCare Elite provides the same coverage as RazerCare Essential and adds accidental damage coverage for drops, spills, falls and collisions. Both RazerCare Essential and Elite extend hardware repair coverage to 3 years for laptops (2 extra years) and 2 years for mobile phones (1 extra year). RazerCare Elite and Essential can be purchased concurrently with a laptop or mobile phone through the Razer Store. Read the FAQ and learn more at rzr.to/razercare.

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Dirpubsaf
5 years ago
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Darren33
posted in Razer Support
Kiyo Randomly Turns On

My Kiyo will randomly turn on. In Synapse I turn off preview, then a while later the ring light will turn on with out me calling for the camera, How do I stop This.

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5 years ago
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Yasuozero9
posted in Razer Support
Can’t register razer hammerhead!!! Help!!!!

I bought a razer hammerhead but i cant register it.im a clumsy person so i need the warranty. Help!!!!!!!!!!!!

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Y
5 years ago
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Tecktorious
posted in Razer Support
Razer nari? Audio problem???

Alright so i got a new headset nari chroma but i notice playing games the audio is good watching some youtube videos there is a crackling audio behind the good audio! dont know how to explain it ! is it normal or need to repair it > ? is cause is wireless and not wired ?

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5 years ago
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estalica
posted in Razer Support
Razer raiju ultimate problem

Hello. I bought an ultimate raiju razer and I have a problem. When I'm playing COD 4, the lever makes sudden movements to the right. I did the firmware update and it even got worse. I would like to know if there is a solution or the problem is the razer raiju. thank you

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5 years ago
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kyooeedee
posted in Razer Support
Razer not honoring my warranty because they closed a ticket?

Hey, just wanted to post here to find out if this is really Razer's policy or whether the agent I'm dealing with is making a mistake. TL;DR I opened a ticket for a broken cable while my Razer Panthera was under warranty, but the part I needed was out of stock. That original ticket was somehow closed without my knowledge and now that the part is back in stock Razer won't replace it because the new ticket I had to created was opened outside of my Panthera's warranty period. Full details I purchased a Razer Panthera in Sep 2017 and the USB cable failed in July 2018. I opened a ticket in early Aug 2018 about the issue and was told that the part was out of stock but that I would be contacted once it was in stock. I followed up a number of times on the ticket to ask whether it was restocked and was assured several times that I would be contacted once the part was in stock. This brings me to last week when I still hadn't heard anything so I opened another ticket to find out what was happe

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5 years ago
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RedDraco
posted in Razer Support
1st Gen Razer Phone, Blackout

It's not my first Razer Phone. But it is the second time this happened. My 1st Razer, blacked out. It wouldn't charge or turn on. Had for 20 days or so, so they gave me a new one. Now my current Razer 1, I have it for a year now, no problems. (Works better then family's iPhone 8) But today I had a Blackout, the phone wouldn't charge or turn one. Unlike my first one, 2hrs later it decided to turn back on. Has anyone experience this? Is there a preventative fix? Does anyone know if Gen 2 has this issue?

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5 years ago
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Stupid_Sexy_FlandersInsider
posted in Razer Support
Blade 15 (2018) weird sound from keyboard while using ASIO

So I have this weird sound coming from the keyboard of my new laptop. At first I thought it was the fans, but they sound like pure white noise from the vents on the bottom. During benchmarks, no weird noise. Only when I start FLstudio and load a project and play it do I get this weird like tiny helicopter/high-speed sputter sound from the keyboard. If I switch between Primary Sound Driver, Focusrite ASIO, and FLStudio ASIO they all give me a differently pitched version of this weird sound. What could possibly be doing this??? Whether or not I use the external or internal sound cards it does it, but only ASIO drivers are in use. Here is the sound, the white noise is the fans, the audible tickticktick is the driver noise, you can hear it change as I change the drivers, the second half really becomes apparent: https://soundcloud.com/loom_wa/weird-asio-driver-noise-help/s-Jkj2l

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5 years ago
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DavidAdeyemo
posted in Razer Support
Razer Blackwidow x Chroma stuck in demo mode

[LEFT]hello there I've bought a second hand Black Widow x Chroma but it's stuck in demo mode (atleast thats what i think). It's not recognized by my pc and my laptop but the lights turn on but it won't be detected by windows and synapse. I've tried reinstallig synapse (i also tried the 2.0 version) but nothing seems to work. Does anybody on here now how to fix this, i'm desperate and could use some help. Thanks in Advance[/LEFT]

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5 years ago
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JandyCZ
posted in Razer Support
[KRAKEN V2] Mic problem

Hello people and fellow gamers, I have encountered a problem..weird problem. I Bought Razer Kraken |V2 Oval (USB one..) and one day I reinstalled my PC. Then i came back to PC after installation of all the drivers and my headphones were buzzing weird and agressively. It went away after like... 3 seconds and everything looked okay, until today, when I joined discord and my friend said I sound weird, like a robot. I find out if I enable "Noise Cancellation" in the Synapse app, it seems to run better. I have uploaded a file here to hear the comparation. https://www84.zippyshare.com/v/g42rbxBo/file.html I say Hello three times without cancellation and then three times with

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J
5 years ago
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livelos
posted in Razer Support
Razer Thresher 7.1 PS4/PC micro-USB to USB cable charge and play?

Hello, I have recently bought the Razer Thresher 7.1 PS4/PC headset. The one with the USB dongle (not the Ultimate edition). I connected the headset to PS4 via USB cable only due to low battery. I expected Thresher to be detected by PS4 but it did not (Settings-->Devices-->Audio Output-->None). After that, I connected the USB dongle to the other port (along with the optical cable) having Thresher still connected to PS4 via USB cable. I restarted Thresher ( turned OFF/ON button ) and seemed that USB dongle and headset were connected as their LEDs turned blue without blinking. But again Thresher device was not shown in Audio Devices of PS4 and audio came out only from TV. I also tried all the above to PC (without the optical cable of course) with the same result. Bottom line is that whenever headset is connected to console or PC via USB cable , it's only on charging state. Is the micro-USB to USB cable used only for charging or carrying audio data as well?

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5 years ago
angelbreathe
angelbreatheInsider Mini
posted in Razer Support
zSilver Expiring this February 2019

Hi, just need confirmation, I have some zSilvers expiring this February 2019, my question is, should I spend all of it before January 2019 ends, or I can continue earning until end of February 28, 2019 before I spend? Any advice is greatly appreciated. Thank you.

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angelbreathe
5 years ago

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