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  • 42,796 Threads
  • 61,385 Replies
42796 Threads
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meimeiriverInsider Mini
asked in Razer Support
How to order team razer floormat?

There is currently no visible way for me to order Team Razer Floor Mat, at https://www.razer.com/eu-en/gaming/chairs/accessories/team-razer-floor-mat The moment I press ‘Buy’, I landed on a hopelessly messed up HTML page that offers no means to actually buy this item. Please, advise; and kindly fix that page.

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1 month ago
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foobazInsider Mini
asked in Razer Support
Blade 14 2022 - GPU dead after firmware update

I have a Razer Blade 14 2022  with a RTX 3080 Ti Model No. RZ09-0427PGA3. Some days ago I did the v1.1.1.3 update according to the instructions without errors. Afterwards the Nvidia GPU did not work anymore. Windows showed the problem icon in the device manager and Linux (dual boot) could not initialize the GPU using the proprietary nvidia kernel module anymore. I tried updating drivers on both OSes without success. After that I tried to rule out Optimus and switched to dedicated GPU only in the BIOS. Now the Laptop does not boot at all anymore. Keyboard light and razer logo light up, green led is pulsating slowly, display is showing nothing, no backlight. External monitors on HDMI or USB-C receive no signal. Not reacting to any keys like F1 or F9. Tried all applicable measures from the support websites: hard reset, unplugging and replugging PSU while hard resetting, draining the battery. I am a bit shocked, that there seems to be no way to clear CMOS back to defaults to have the inter

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1 month ago
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ToyoGirlInsider Mini
asked in Razer Support
Android app for Razer Nommo v2 Pro?

Is there an app for my Android phone that will connect to the Razer Nommo v2 Pro to adjust lighting and EQ?

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1 month ago
XTHSKDT
XTHSKDTInsider Mini
asked in Razer Support
Turning on a Razer Laptop Without Opening Its Lid

How can I power on a Razer laptop when it is connected to a Razer Thunderbolt 4 Dock Chroma and an external monitor, without opening the laptop’s lid? Additionally, how can I power on a Razer laptop when it is directly connected to an external monitor, without opening the laptop’s lid? Thank you very much.

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XTHSKDT
1 month ago
frontBrickRedONYX115
frontBrickRedONYX115Insider Mini
posted in Razer Support
Tartarus pro does not allow changing macros or key functions

With this latest update now you can't change the macros, it always stays on the first one I put, I can only return to default if I change to macro if it appears that it was changed but when I press the key on the tartarus pro it continues writing the default key. This is a problem according to what I read, it has had it for a long time, months ago. How is it possible that they continue with this problem, if they don't fix it in a few days I will sell my tartarus pro and go to another brand. Bye Razer...

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frontBrickRedONYX115
1 month ago
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mogulusInsider Mini
asked in Razer Support
Tartarus buttons 1-5 stopped working

Tartarus v2. As title says - I did all of it: clean reinstall of Synapse, on other computers, checked the cable, cleaned it, delete profiles. I suspect this was firmware update gone wrong and I was wondering if there is a way to downgrade or at least to hard reset it somehow

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1 month ago
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EmiraldFrogInsider Mini
asked in Razer Support
let me change debounce time pls

 

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1 month ago
CanciosV2
CanciosV2Insider Mini
asked in Razer Support
I buy a blackshark V2 X but the activaction code is already registered

i bought headset but didn t get scratch code only qr ccan u please help me

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CanciosV2
1 month ago
Davidhelmer89
Davidhelmer89Insider
asked in Razer Support
need help with razercar/centricity

 Sent my laptop in for extended warranty repair after over a month of problems with them. I got my laptop back, came dirtier then when I sent it out, so I started cleaning it, there was white fluff behind the vents on the bottom, so I took the bottom cover off, to my surprise it had pieces of like shop towel or something. Then when I cleaned all that crap out I went to put the cover back on and the clip on the left side completely missing I notified them over a week ago that it’s missing since they replaced the motherboard and they said they will contact me if I need to send it in or they will just send me that clip. I need that clip, I what can I do to get taken seriously since I have horrible experience with them. 

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Davidhelmer89
1 month ago
Yellowquickbus443
Yellowquickbus443Insider Mini
asked in Razer Support
Razer Kaira Pro Xbox edition on PC

I was thinking about changing from xbox to pc, but i would have to sell my kairas or buy an xbox wireless adapter, but i don't know if any adapter works or it has to be the official one.

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Yellowquickbus443
1 month ago
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gildartganInsider Mini
asked in Razer Support
Razer Deathadder V2 Hyperspeed does not work anymore

HiI have a Razer Deathadder V2 Hyperspeed bought from Amazon about a year ago. It suddenly stop functioning, it no longer respond to movement or clicks on the button. The LED indicator showed that it can still be turned on both on bluetooth and 2.4 wireless, but it just refuses to provide any input. I also unable to enter into bluetooth pairing mode. Since this was bought a year ago, it should be covered under warranty, but i’m unable to find the contact to create RMA or the local RMA center. Please help direct me to the process to get the mouse RMA-ed. Thanks

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1 month ago
techbyteVividTangelo500
techbyteVividTangelo500Insider Mini
asked in Razer Support
2024 Razerblade 16 4090

Why is the top of the line Razerblade getting no real bios updates? 5k on a laptop and I can only use ram up to 5200??? This might be my last blade if support is this poor. My last Lenovo Pro was updated constantly. That’s why they have a cult following. Also, the 2024 16 isn’t even in synapse Beta. 

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techbyteVividTangelo500
1 month ago
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Zenousek24Insider Mini
asked in Razer Support
Razer Education Program

Hello,on Friday I tried to apply for the Razer Education Program and was wondering how long does it take for them to look into and evaluate my application.Im also wondering if some notification will come on my email when they do.Thanks for help!

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1 month ago
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MadiganAngelsInsider Mini
asked in Razer Support
I want to change the outer deadzone.

Hello, I'm experiencing an issue while playing Super Smash Bros. Ultimate using my Razer Wolverine Chroma V2 controller through the Magic-NS adapter. When I try to dash by quickly flicking the joystick, even though the joystick reaches its full range (touching the edge of the ring), the input sometimes doesn't register. This inconsistency is affecting my gameplay, and I'm unsure how to fix it. Is increasing the outer deadzone the solution ? Has anyone else encountered this issue? If so, do you have any suggestions on how to resolve it? Software that can be native on the controler or hardware. Thank you in advance for any help you can provide!

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1 month ago
directDollarBilltools832
directDollarBilltools832Insider Mini
asked in Razer Support
nari ultimate problem

so i was trying the headphones wwith a wire and the mic picks up only sounds from apps and not my voice whys that

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directDollarBilltools832
1 month ago
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feverPinkLacepulse868Insider Mini
asked in Razer Support
Wrong mapping for symbol "\"

Whenever i bind the symbol “\” to a key, it defaults to numeric 2, for some reason.  doesnt matter what key i bind to “\”, it always defaults to sending numeric 2 instead.

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1 month ago
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533787379Insider Mini
posted in Razer Support
7.1 Activation Code

Hello, I recently purchased the Razer Blackshark V2 X model, but I want to unlock the 7.1 feature, but I cannot access the login code in the appropriate address that we need to use for the 7.1 feature fee. You listed the serial number on the site, but the login code was still missing. I would be glad if you could take care of it, thank you Razer support team.

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5
1 month ago
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retroPaleBlueJET952Insider Mini
asked in Razer Support
does anyone know if razer ships to israel?

Just tryna know if they ship to Israel or not cause I need a 8k dongle

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1 month ago
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USOMmusicInsider Mini
asked in Razer Support
Second Display showing window of FL Studio larger than laptop screen

When I plug in a second display the desktop and everything looks normal and isn’t enlarged. However, when I use FL Studio and drag one of the internal windows over it enlarged the window making it too big. How do I prevent this?  

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1 month ago
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abctkwxyzInsider Mini
asked in Razer Support
is there a way to get these specific requirements on a razer 18 blade?

qhd+ 300hz4tb ssd64 gb ramrtx 4090all at the same time

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1 month ago
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AbnerZheraInsider Mini
posted in Razer Support
I'm not getting the activation key even to be able to use 7.1

Hello I purchase a Razer Blackshark V2 X product, I am not able to access the activation key to use 7.1, when I go to register my product it says that it has already been registered, probably someone must have registered, how do I have access to the key?  

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1 month ago
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CheshierKingInsider Mini
asked in Razer Support
Changes on tartarus v2 not working in game

I change the key buttons to a number pad for my lap top but when I play wow it not set to those key map but to random ones it seem

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1 month ago
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SlimAntonioInsider Mini
asked in Razer Support
Razer Cortex has deleted tens of hours of work and personal files

I recently used Razer Cortex to free up clean my computer, and it is not the first time I have used it. I have never had problems until now, after running the system clean I have noticed that many downloaded files were erased, I have always have deleted files turned off before cleaning and for some reason it was on now without me realizing since I never worried about it turning on before. Days of work have now been completely erased, is there anything I can do? I have been trying recovery software but the file types I am trying to recover (.blend files from blender) seem to be giving it issues. Is there anything Razer can do to help me?

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1 month ago
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RazorSnapsInsider Mini
asked in Razer Support
Is there Motion sync on deathadder v3 hyperspeed?

The official page for the new Focus X sensor states that it is missing, but the vendor assures me that it is there. So in the end is there motion sync on deathadder v3 hyperspeed?

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1 month ago
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villeheadPastelPink032Insider Mini
asked in Razer Support
Deathadder V3 pro can not working wirelessly

The mouse can working with usb cable but the can not working with wireless adapter, just happened today when I was playing game, I tried replug the wireless adapter and reset the mouse, nothing happened, the wireless adapter can not be recognized by the computer. I have tried all the self repair steps, but the pc can not recognize the wifi usb adapter so I can not do anything with the usb adapter which the problem is. Btw, this happened on my laptop as well which means the use adapter broke itself :(

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1 month ago

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