Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 42,909 Threads
  • 61,544 Replies
42909 Threads
UltraRedsoloAMBER960
UltraRedsoloAMBER960
asked in Razer Support
Razer seiren mini not even being detected

So i got the mic a few days ago and it worked fine for about 4 days? and after that windows did not even detect i have it plugged in, or even as an audio device, yes the status bar lights up green but ive tried on many platforms and theres no option for the seiren mini, can anyone help?

0
UltraRedsoloAMBER960
1 month ago
E
ErtugrulRKInsider Mini
asked in Razer Support
Razer Barracuda X | 7.1 Surround Sound and THX Spatial Audio Not Working

I have activated my Surround app code and downloaded it, after I logged in to my Razer account and even though it is in still system tray, app doesn’t open. I am opening it from system tray but it doesn’t still open. I tried deleting and removing all Razer apps.

0
E
1 month ago
H
henriquemedeirosInsider Mini
asked in Razer Support
Subject: Issue with Viper Ultimate Mouse - Wireless Disconnection.

 Hello,I am writing to report a problem with my Viper Ultimate mouse. When I try to use it wirelessly, it keeps disconnecting on its own. The issue occurs intermittently and is significantly affecting my user experience. When I connect it directly via the cable, it works perfectly.Model: RZ01-03050100-R3U1

0
H
1 month ago
H
hawk032Insider Mini
asked in Razer Support
Razer Hammerhead Wireless Not Working

I have just opened the box of my Razer Hammerhead True Wireless and charged the case with the buds in it for about 5 hours. Yet, the buds still do not function. The charging case lights up green, however there seems to be no life to the individual buds. I have tried all the methods provided in the troubleshooting guide and FAQs but to no avail. Wondering if anyone else has had this issue and if there is a solution. Been a big fan of Razer since I bought my Anansi and stand by the products. This is the first problem I've encountered with any product.

0
H
1 month ago
S
sharpVividCerise422Insider Mini
asked in Razer Support
"This Product has already been registered" Blackshark v2 x

I just bought this new Blackshark V2 X when I tried to register it, it told me that it was already registered under another ID. The box and the headphones themselves look new; I texted the retailer that I bought from and he assured that they were new, so what’s going on here exactly?

0
S
1 month ago
C
ccurveyInsider Mini
asked in Razer Support
re-attach earpiece on anzu glasses

I pulled my Anzu glasses out of my pocket, and the earpiece was all twisted.  In trying to straighten it out, the earpiece disconnected from the lens frame.  Nothing seems to be broken, but I can’t figure out how to re-attach it.Any ideas?  

0
C
1 month ago
J
jacktn724133062Insider Mini
asked in Razer Support
Razer Blade 16 (2023) Wifi slow

Hi  Just got a new Razer 16 2023, wifi download speeds are very slow. Whats weird is that speeds are fine when I boot, but slow down to 40mb/s a second after 20-30 seconds.Updated all the bios drivers, Intel wifi drivers, reinstalled Razer Synapse - nothing works. What kinda info would you need to troubleshoot this?

0
J
1 month ago
L
Lonestar3_Insider Mini
asked in Razer Support
Synapse 3 to Macbook

Will they ever bring Synapse 3 to mac? I have a Razer Basilik x hyperspeed mouse and I can only use the right and left click buttons but the side buttons do not work for going back and forth on webpages. Any idea on how to fix this? This mouse is not even supported on Synapse 2 the version that works on mac.

0
L
1 month ago
A
autoLimeGreeninsider591Insider Mini
posted in Razer Support
motion sync

Please, someone explain to the Razer developers that motion sync is not needed for mice, and what is really important is the delay in sending data to usb in the middle of its movement and at the end, and also give me an option to disable motion sync

0
A
1 month ago
T
TuketkoInsider Mini
asked in Razer Support
Razer Aether monitor light bar uses only one led in SDK supported games

When playing chroma sdk supported games, aether monitor light bar is using only one led on rgb panel. The rest of rgb panel is off (see picture)Outside of the games it works wellAny ideas why it works this way and how to fix it?

0
T
1 month ago
Navyheatever528
Navyheatever528Insider Mini
asked in Razer Support
honor magic 5 pro in razer Kishi ultra??

Is the Razer Kishi Ultra compatible with the Honor Magic 5 Pro cell phone because it has a fairly large camera module?????

0
Navyheatever528
1 month ago
H
HOLY_BEASTInsider Mini
asked in Razer Support
Batteryy replacement inquiry for Razer Blade 15 Base 2021

Hi, my battery suddenly started swelling at the start of this month and i took it to the place I bought it from Virgin Megastore in Qatar they removed my battery because it was dangerous and could explode. I’ve been trying to find an authentic battery seller for ages can’t find one here. I am flying to the US in 10 days to Wisconsin, how should I go about getting a new battery for my laptop and getting it installed asap preferably a couple days after I land. Razer laptop model:RZ09-0369Battery model:RC30-0328 Thanks for your support.

0
H
1 month ago
A
aeroSlateBluewire904Insider Mini
asked in Razer Support
Boba Fett Charging Stand

Bought the limited edition last year April and the item is for some reason doesn’t work. Had the charging stand sit in my closet unplugged for over a year and now when I plug it in it flashes white and orange. I think the battery isn’t hold a charge anymore which is strange since I got this last year. Does anyone have an idea of what happened or how to fix it?

0
A
1 month ago
Void_Weaver
Void_WeaverInsider Mini
asked in Razer Support
Understanding razer Chroma

SO i very recently got my hands on a razer power up bundle and got my first ever set of razer items and so far i’ve loved them. But trying to understand how razer chroma works (i did check and both the keyboard and mouse are compatible) and how to get it to sync with Axon leaves my head hurting. Can anyone offer some advice or help here?

0
Void_Weaver
1 month ago
D
DiabolicReignInsider Mini
asked in Razer Support
Razer Kitsune

Is there a way I can get the layout inverted for Left handed / southpaw instead?

0
D
1 month ago
dzhonb35
dzhonb35Insider Mini
asked in Razer Support
Razer BlackShark V2 X I can't register the product

I purchased Razer blackshark v2 x and I cannot regfister it and it the website says “the product is already registered” What should I do?

0
dzhonb35
1 month ago
bicyclegreatWineDregs333
bicyclegreatWineDregs333Insider Mini
asked in Razer Support
Razer Seirēn | RZ05-01270

I’ve recently have been loaned a razer seiren Microphone and once i’ve tried to plug it in my ps5 it didn’t get recognized as a headset neither a microphone, as if it doesn’t work. So is the microphone not supported? or what fixes are there.

0
bicyclegreatWineDregs333
1 month ago
CanciosV2
CanciosV2Insider Mini
asked in Razer Support
I buy a blackshark V2 X but the activaction code is already registered

i bought headset but didn t get scratch code only qr ccan u please help me

0
CanciosV2
1 month ago
Davidhelmer89
Davidhelmer89Insider
asked in Razer Support
need help with razercar/centricity

 Sent my laptop in for extended warranty repair after over a month of problems with them. I got my laptop back, came dirtier then when I sent it out, so I started cleaning it, there was white fluff behind the vents on the bottom, so I took the bottom cover off, to my surprise it had pieces of like shop towel or something. Then when I cleaned all that crap out I went to put the cover back on and the clip on the left side completely missing I notified them over a week ago that it’s missing since they replaced the motherboard and they said they will contact me if I need to send it in or they will just send me that clip. I need that clip, I what can I do to get taken seriously since I have horrible experience with them. 

0
Davidhelmer89
1 month ago
Yellowquickbus443
Yellowquickbus443Insider Mini
asked in Razer Support
Razer Kaira Pro Xbox edition on PC

I was thinking about changing from xbox to pc, but i would have to sell my kairas or buy an xbox wireless adapter, but i don't know if any adapter works or it has to be the official one.

0
Yellowquickbus443
1 month ago
G
gildartganInsider Mini
asked in Razer Support
Razer Deathadder V2 Hyperspeed does not work anymore

HiI have a Razer Deathadder V2 Hyperspeed bought from Amazon about a year ago. It suddenly stop functioning, it no longer respond to movement or clicks on the button. The LED indicator showed that it can still be turned on both on bluetooth and 2.4 wireless, but it just refuses to provide any input. I also unable to enter into bluetooth pairing mode. Since this was bought a year ago, it should be covered under warranty, but i’m unable to find the contact to create RMA or the local RMA center. Please help direct me to the process to get the mouse RMA-ed. Thanks

0
G
1 month ago
techbyteVividTangelo500
techbyteVividTangelo500Insider Mini
asked in Razer Support
2024 Razerblade 16 4090

Why is the top of the line Razerblade getting no real bios updates? 5k on a laptop and I can only use ram up to 5200??? This might be my last blade if support is this poor. My last Lenovo Pro was updated constantly. That’s why they have a cult following. Also, the 2024 16 isn’t even in synapse Beta. 

0
techbyteVividTangelo500
1 month ago
Z
Zenousek24Insider Mini
asked in Razer Support
Razer Education Program

Hello,on Friday I tried to apply for the Razer Education Program and was wondering how long does it take for them to look into and evaluate my application.Im also wondering if some notification will come on my email when they do.Thanks for help!

0
Z
1 month ago
M
MadiganAngelsInsider Mini
asked in Razer Support
I want to change the outer deadzone.

Hello, I'm experiencing an issue while playing Super Smash Bros. Ultimate using my Razer Wolverine Chroma V2 controller through the Magic-NS adapter. When I try to dash by quickly flicking the joystick, even though the joystick reaches its full range (touching the edge of the ring), the input sometimes doesn't register. This inconsistency is affecting my gameplay, and I'm unsure how to fix it. Is increasing the outer deadzone the solution ? Has anyone else encountered this issue? If so, do you have any suggestions on how to resolve it? Software that can be native on the controler or hardware. Thank you in advance for any help you can provide!

0
M
1 month ago
directDollarBilltools832
directDollarBilltools832Insider Mini
asked in Razer Support
nari ultimate problem

so i was trying the headphones wwith a wire and the mic picks up only sounds from apps and not my voice whys that

0
directDollarBilltools832
1 month ago

Badges

View More
CookiesCookie settings