This translates as:
I tried to connect them to my phone and it just doesn't detect it.

Hello Kylumika,

Have you tried pairing the Razer Hammerhead True Wireless with another Bluetooth device to see if the same problem persists? If so, PM me your earbuds serial number and proof of purchase so I can check for replacement options. Please save the shareable files via any online drive account listed here. Also, let’s continue communicating in English to avoid misunderstandings. All the best!

*Thread locked to curb the conversation to PMs.