Hi @watchbitVividAmber562 ,

Thank you for posting your inquiry in our support board. For Razer Gold related concerns, it’s best that you submit a support ticket here:https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number through PM and I will coordinate with the relevant team for an update. 

*Thread locked to curb conversation to PM.