no puedo canjerar mi código

Hice una compra y al momento de canjear el código dice que no es valido 

Please continue in English so I can assist you accordingly. For Razer Gold concerns, you can submit a ticket here:https://gold.razer.com/ticket-inbox/submit. If you already have an existing case number, let me know through PM so I can coordinate with the relevant team for an update. Thanks!