hi, I recently purchased a new razer barrcuda x headset but I have some audio problems, when I play a video or listen to music it sounds fine, but when im playing a game some sounds sound like i'm scratching a school board, and the audio quality sucks, I dont know if this is a software issue or a product issue.
the audio quality is bad with surround sound turned on and off
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Hi leetRedVioletCITRINE975! Were you able to isolate the issue by testing the audio while the headset is connected via wired (3.5mm audio/mic jack) and wireless (USB Type-C or Type-A port) into your computer? Check if the behavior happens when the device is connected to another computer. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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